Management and Leadership A Guide for Clinical Professionals

Management and Leadership A Guide for Clinical Professionals

Sanjay Patole Editor Management and Leadership A Guide for Clinical Professionals 1 3

Editor Sanjay Patole Department of Neonatal Paediatrics KEM Hospital for Women Perth West ISBN 978-3-319-11525-2 ISBN 978-3-319-11526-9 (ebook) DOI 10.1007/978-3-319-11526-9 Springer Cham Heidelberg New York Dordrecht London Library of Congress Control Number: 2014955167 Springer International Publishing Switzerland 2015 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)

Foreword Management and leadership skills are critical for developing a successful and productive career, and achieving organisational goals. Irrespective of our designation, and knowingly or unknowingly, every day at work we play the role of a colleague, teacher, mentor, supervisor, manager, or a leader while dealing with the clients. Formal training in essential management and leadership skills is therefore an important issue for both, the employee and the employer. Unfortunately, it is often ignored or not provided enough attention in many organisations, especially those providing health care services. Some of the most experienced authors from around the world have come together to provide an understanding of management and leadership skills that are essential for staff in a health care organisation, in a simple and clear fashion in this book. I am grateful to them for their valuable contributions, the quality of which reflects their expertise in various aspects of management as clinicians, supervisors, and managers. Without their help it would have been impossible to complete a book such as this in a remarkably short time. The topics covered in this book range from preparing for an interview, the art of negotiation and handling difficult behaviour, to clinical leadership, evidence based management, and managing grief and its consequences at the workplace. I hope that with its simple and practical approach this book will be useful for all clinical and non-clinical staff working in a health care organisation irrespective of their faculty, position, and stage in career in developing the essential management and leadership skills. I would like to take this opportunity to thank Springer, their publishing editor Thijs van Vlijmen, and publishing assistant Sara Germans-Huisman for their encouragement and support in getting this unique book published. We hope that it will help readers in becoming successful consultants, managers, supervisors, and leaders at workplace. v

Contents 1 Succeeding in Your Consultant Interview... 1 Matt Green 2 Clinical Leadership and Engagement: No Longer an Optional Extra... 19 John Clark 3 The Art of Negotiation, Handling Difficult Behaviour, and Facing the Media... 33 Lucky Jain, Sanjay Patole and Sarah Sloan 4 Handling Complaints, Meetings, and Presentations... 45 Haribalakrishna Balasubramanian and Sanjay Patole 5 Performance Appraisal and Assessment... 63 Paul Craven 6 Quality Improvement... 75 Brendan Paul Murphy 7 Risk Management... 91 Bronwyn Shumack 8 Root Cause Analysis... 105 Aarti Raghavan 9 Occupational Health and Safety... 123 Paul Rothmore and Rose Boucaut 10 Coping with Stress at Work... 137 Christopher Griffin vii

viii Contents 11 The Nature of Conflict in Health-Care... 149 Catherine Campbell and Corinne Reid 12 Evidence Based Management... 167 Ravi Madhavan and Ajay Niranjan 13 Clinical Handovers... 181 Sachin Amin 14 The Educational Role of Senior Hospital Staff... 197 Fiona Lake 15 Mentoring... 213 Deepika Wagh and Sanjay Patole 16 Expert or Impostor Understanding the Role of the Expert Witness... 229 Denise Bowen 17 How to Dress at Work... 241 Rajkishore Nayak, Rajiv Padhye and Lijing Wang 18 Managing Ethically Complex Issues in Critically Ill Patients A Neonatal Perspective... 257 Paul Byrne and Brendan Leier 19 Communicating Bad News in the Health Care Organization... 269 Olachi J. Mezu-Ndubuisi 20 Managing Grief and its Consequences at the Workplace... 283 Robert Anderson and Marie-Louise Collins Index... 295

Contributors Sachin Amin Division of Neonatology, University of Illinois at Chicago, Chicago, IL, USA Neonatal Intensive Care Unit, Children s Hospital of University of Illinois, Chicago, USA Robert Anderson Department of Pastoral Care Services, Women & Newborn Health Service, King Edward Hospital for Women, City of Perth, WA, Child & Adolescent Health Service, Princess Margaret Hospital for Children, Perth, WA, Haribalakrishna Balasubramanian Department of Neonatal Paediatrics, King Edward Memorial Hospital for Women, Perth, WA, Rose Boucaut School of Health Sciences (Physiotherapy), University of South, Adelaide, SA, Denise Bowen Mediation & Legal Support Services, Women & Newborn Health Service, KEM Hospital for Women, City of Perth, WA, Paul Byrne Stollery Children s Hospital, John Dossetor Health Ethics Centre, University of Alberta, Edmonton, AB, Canada Catherine Campbell Neonatal Clinical Care Unit, King Edward Memorial Hospital, Western UWA Centre for Neonatal Research and Education, School of Paediatrics and Child Health, University of Western, Western John Clark Department of Health, Institute of Health Leadership, East Perth, WA, The King s Fund, London, UK University of Warwick Medical School, Coventry, UK ix

x Contributors Marie-Louise Collins Department of Pastoral Care Services, Women & Newborn Health Service, King Edward Hospital for Women & Child & Adolescent Health, Service Princess Margaret Hospital for Children Perth, WA, Child & Adolescent Health Service, Princess Margaret Hospital for Children, Perth, WA, Paul Craven Neonatal Intensive Care Unit, John Hunter Children s Hospital, Newcastle, NSW, Matt Green BPP University School of Health, Abingdon, Oxfordshire, UK Christopher Griffin Department of Maternal and Fetal Medicine, King Edward Memorial Hospital for Women, City of Perth, WA, School of Women s and Infants Health, the University of Western Lucky Jain Department of Pediatrics, Emory University School of Medicine, Atlanta, GA, USA Fiona Lake University of Western School of Medicine and Pharmacology, Crawley, WA, Harry Perkins Institute of Medical Research, QEII Medical Centre, Nedlands, WA, Brendan Leier Stollery Children s Hospitals & Mazankowski Alberta Heart Institute, John Dossetor Health Ethics Centre, University of Alberta, Edmonton, Canada Ravi Madhavan Katz Graduate School of Business, University of Pittsburgh, Pittsburgh, PA, USA Olachi J. Mezu-Ndubuisi Departments of Pediatrics and Ophthalmology, School of Medicine and Public Health, University of Wisconsin, Madison, WI, USA Brendan Paul Murphy Cork University Maternity Hospital, Cork, Ireland Department of Paediatrics and Child Health, University College Cork, Cork, Ireland Rajkishore Nayak School of Fashion and Textiles, RMIT University, Melbourne, Ajay Niranjan Department of Neurosurgery, University of Pittsburgh, Pittsburgh, USA Rajiv Padhye School of Fashion and Textiles, RMIT University, Melbourne, Sanjay Patole Centre for Neonatal Research and Education, University of Western, Perth, Department of Neonatal Paediatrics, King Edward Memorial Hospital for Women, Perth, WA,

Contributors xi Aarti Raghavan Division of Neonatology, Department of Pediatrics Children s Hospital University of Illinois, University of Illinois Hospital and Health Sciences System, Chicago, IL, USA Corinne Reid School of Psychology and Exercise Science, Murdoch University, Perth, WA, Paul Rothmore Discipline of Public Health, School of Population Health, University of Adelaide, Adelaide, SA, Bronwyn Shumack Clinical Excellence Commission, Sydney, NSW, Sarah Sloan Women and Newborn Service, King Edward Memorial Hospital for Women, Subiaco, WA, Deepika Wagh Department of Neonatal Paediatrics, King Edward Memorial Hospital for Women, Subiaco, WA, Princess Margaret Hospital, Perth, WA, Lijing Wang School of Fashion and Textiles, RMIT University, Melbourne,