Blue Shield HMO 30 benefit summary

Similar documents
go with ^ Access+ HMO plan Providence OptionPLUS HMO plan Effective January 1, 2015 HIGHLIGHTS Plan benefits 05 How to find a provider 06

Irvine Unified School District ASO PPO /50

Platinum Local Access+ HMO $25 OffEx

Gold Access+ HMO $30 OffEx Benefit Summary (For groups 1 to 50) (Uniform Health Plan Benefits and Coverage Matrix)

Blue Shield of California

Blue Shield Gold 80 HMO 0/30 + Child Dental INF

Gold Access+ HMO 500/35 OffEx

Platinum Trio ACO HMO 0/20 OffEx

Blue Shield Gold 80 HMO

Blue Shield $0 Cost-Share HMO AI-AN

This plan is pending regulatory approval.

Calendar Year Medical Deductible Calendar Year Out-of-Pocket Maximum $1,000 per individual / $2,000 per family Lifetime Benefit Maximum

go with ^ Blue Shield PPO plan with Health Savings Account Blue Shield EPO plan Effective January 1, 2015 HIGHLIGHTS Plan overview 1

2016 OPEN ENROLLMENT MEDICAL PLANS

SISC Blue Shield of California 90% Plan C $10 Copayment Benefit Summary (Uniform Health Plan Benefits and Coverage Matrix)

Summary of Benefits Full PPO Savings Two-Tier Embedded Deductible 1500/2700/3000

SISC Blue Shield of California 100% Plan A - $0 Copayment (Uniform Health Plan Benefits and Coverage Matrix)

Blue Shield of California s PPO Plan

Summary of Benefits [Silver Access+ HMO 1750/55 OffEx] [Silver Local Access+ HMO 1750/55 OffEx]

Blue Shield High Deductible Plan

DDP: PPO, CDHP, and EPO (EPO for PA residents only) DDNY: PPO and CDHP. Effective January 1, plans: HIGHLIGHTS Medical benefits 11

Summary of Benefits Platinum Trio HMO 0/25 OffEx

GOLD 80 HMO NETWORK 1 MIRROR

Summary of Benefits CCPOA (Basic) Custom Access+ HMO

Summary of Benefits Platinum Full PPO 0/10 OffEx

Skilled nursing facility visits

Shield Spectrum PPO SM

Gold Local Access+ HMO 750/30 OffEx

HOSPITALIZATION SERVICES Hospital Benefits (Facility Services) Inpatient physician services Inpatient non-emergency facility services (semi-private ro

Combined Evidence of Coverage and Disclosure Form

Anthem Blue Cross Effective: January 1, 2018 Your Plan: University of California CORE Plan Your Network: Anthem Prudent Buyer PPO

Summary of Benefits Platinum 90 HMO Trio

Summary of Benefits Silver 70 HMO Trio

Benefits and Premiums are effective January 01, 2019 through December 31, 2019 PLAN DESIGN AND BENEFITS PROVIDED BY AETNA LIFE INSURANCE COMPANY

Kaiser Permanente (No. and So. California) 2018 Union

Kaiser Permanente Group Plan 301 Benefit and Payment Chart

Federal Employees. Benefits at a Glance for 2018 Plans. Featuring: - $0 Primary Care Physician Visits - $0 Lab Tests & X-rays

EPO Plan (Exclusive Provider Option)

Memorial Hermann Advantage HMO & PPO Plans Plan Information Kit

2018 Benefit Highlights

The MITRE Corporation Plan

HEALTH PLAN BENEFITS AND COVERAGE MATRIX

2018 Benefit Highlights

PLAN DESIGN & BENEFITS PROVIDED BY AETNA

INTRODUCTION TO SUMMARY OF BENEFITS SECTION 1 SUMMARY OF BENEFITS

Kaiser Foundation Health Plan, Inc. A NONPROFIT HEALTH PLAN - HAWAII REGION

Plan Overview. Health Net Platinum 90 HSP. Benefit description Member(s) responsibility 1,2

Combined Evidence of Coverage and Disclosure Form

CLASSIC BLUE SECURE/BLUE CROSS BLUE SHIELD COMPLEMENTARY Monroe County Benefit Summary/Comparison (Over 65 Retirees)

Combined Evidence of Coverage and Disclosure Form

EXCLUSIVE CARE SUMMARY OF COVERED BENEFITS Select Medicare Eligible Supplement Plan

City of Sacramento 01/01/2019 Renewal. $100 Per Admission

$2,000 Individual. Deductible (per calendar year)

PLAN DESIGN & BENEFITS PROVIDED BY AETNA HEALTH INC. - FULL RISK

CALIFORNIA Small Group HMO Aetna Health of California, Inc. Plan Effective Date: 04/01/2007. Aetna Value Network* HMO $30/$40

CA Group Business 2-50 Employees

PLAN DESIGN AND BENEFITS - PA POS 4.2 with $5/$15/$30 RX PARTICIPATING PROVIDERS

Blue Shield PPO Plan

Blue Care Network Geared perfectly for your needs. Enroll by calling Retiree Health Care Connect (contact information inside)

PLAN DESIGN & BENEFITS ADMINISTERED BY AETNA LIFE INSURANCE COMPANY - SELF FUNDED

Super Blue Plus 2000 WVHTC High Option-B (Non-Grandfathered) $200 Deductible

2016 Medical Plan Comparison Chart

PROFESSIONAL SERVICES INPATIENT HOSPITAL SERVICES OUTPATIENT FACILITY SERVICES

Information for Dual-Eligible Members with Secondary Coverage through California Regular Medi-Cal (Fee-for-Service)

Aetna Health of California, Inc.

Summary of Benefits Prominence HealthFirst Small Group Health Plan

Updated: 10/01/12 Page : 1

RSNA EMPLOYEE BENEFIT TRUST PLAN II S2502 NON GRANDFATHERED PLAN BENEFIT SHEET

PLAN DESIGN & BENEFITS

WILLIS KNIGHTON MEDICAL CENTER S2763 NON GRANDFATHERED PLAN BENEFIT SHEET

Trio HMO Plan. Combined Evidence of Coverage and Disclosure Form

Vivity offered by Anthem Blue Cross Your Plan: Custom Premier HMO 10/100% Your Network: Vivity

Anthem Blue Cross Your Plan: Modified Classic HMO 20/40/250 Admit /125 OP Your Network: California Care HMO

Telemedicine services $0 copay Not applicable Primary care provider (PCP) CYD/Coinsurance CYD/Coinsurance CYD/Coinsurance CYD/Coinsurance

2018 Benefit Highlights

INTRODUCTION TO SUMMARY OF BENEFITS SECTION 1 SUMMARY OF BENEFITS

PLAN FEATURES PREFERRED CARE

when you feel great, you're unstoppable.

member handbook blueshieldca.com/bscbluegroove

Blue Cross provides administrative claims services only. Your employer or plan sponsor is financially responsible for claims.

2016 Summary of Benefits

Regence Bridge. Medicare Supplement (Medigap) Plans Includes Senior Selection (Modified Plan F) OUTLINE OF COVERAGE

Anthem Blue Cross Your Plan: Modified Classic HMO 15/30/250 Admit/125 OP Your Network: California Care HMO

Freedom Blue PPO SM Summary of Benefits

The HMO provider network is available by clicking on this website address: Plan Provider Directory Search<b/>

Stanislaus County Medical Benefits EPO Option. In-Network Benefits (Stanislaus County Partners in Out-of-Network Benefits

Anthem Blue Cross Your Plan: Custom Premier HMO 10/100% Your Network: California Care HMO

Optional PREFERRED CARE. Covered 100%; deductible waived. Covered 100%; deductible waived 30% after deductible

$25 copay per visit annual deductible applies. $30 copay per visit annual deductible applies

Information for Dual-Eligible Members with Secondary Coverage through California Regular Medi-Cal (Fee-for-Service)

Blue Choice. Hospital/$50, Physician's Office/Lesser of $50 or 20%; physician $40, facility $50. $35/trip $100/trip $50/trip $100/trip $100/trip

$10 copay. $10 copay. $10 copay $5 copay $10 copay $5 copay. $10 copay. No charge. No charge. No charge

FREEDOM BLUE PPO R CO 307 9/06. Freedom Blue PPO SM Summary of Benefits and Other Value Added Services

UNIVERSITY OF CALIFORNIA UNITEDHEALTHCARE SELECT EPO - NON-MEDICARE

Choice PPO Retired Employees Health Program Non-Medicare Eligible Retired Members

SUMMARY OF BENEFITS. Hamilton County Department of Education Network Copay Plan. Connecticut General Life Insurance Co.

NY EPO OA 1-09 v Page 1

Summary of Benefits Prominence Preferred Health Insurance Small Group Health Plan

Vivity offered by Anthem Blue Cross Your Plan: Custom Classic HMO 25/45/500 Admit /250 OP Your Network: Vivity

UNIVERSITY OF MICHIGAN BZK Effective Date: 01/01/2018

Transcription:

Blue Shield HMO 30 benefit summary We re here to help If you have any questions, simply contact your dedicated Blue Shield Member Services team at (800) 894-5565 for personal assistance. They are available from 7 a.m. to 7 p.m., Monday through Friday. To find Blue Shield network providers, visit blueshieldca.com/findaprovider. Blue Shield of California is an Independent Member of the Blue Shield Association A36785-TriNet-HMO 30 (3/13)

TriNet Blue Shield 30-500/Admit Group# H12151 Benefit Summary (For groups of 300 and above) (Uniform Health Plan Benefits and Coverage Matrix) Blue Shield of California Highlights: A description of the prescription drug coverage is provided separately THIS MATRIX IS INTENDED TO BE USED TO HELP YOU COMPARE COVERAGE BENEFITS AND IS A SUMMARY ONLY. THE EVIDENCE OF COVERAGE AND PLAN CONTRACT SHOULD BE CONSULTED FOR A DETAILED DESCRIPTION OF COVERAGE BENEFITS AND LIMITATIONS. Effective October 1, 2014 Calendar Year Medical Deductible Calendar Year Out-of-Pocket Maximum LIFETIME BENEFIT MAXIMUM Covered Services PROFESSIONAL SERVICES $2,000 per individual / $4,000 per family Member Copayment Professional (Physician) Benefits Physician and specialist office visits $30 per visit (Note: A woman may self-refer to an OB/GYN or family practice physician in her Personal Physician's medical group or IPA for OB/GYN services) Outpatient X-ray, pathology and laboratory No Charge Allergy Testing and Treatment Benefits Office visits (includes visits for allergy serum injections) $30 per visit Access+ Specialist SM Benefits 1 Office visit, Examination or Other Consultation (Self-referred office visits and consultations $45 per visit only) Preventive Health Benefits Preventive Health Services (As required by applicable federal and California law.) No Charge OUTPATIENT SERVICES Hospital Benefits (Facility Services) Outpatient surgery performed at an Ambulatory Surgery Center 2 $150 per surgery Outpatient surgery in a hospital $300 per surgery Outpatient Services for treatment of illness or injury and necessary supplies No Charge (Except as described under "Rehabilitation Benefits" and "Speech Therapy Benefits") HOSPITALIZATION SERVICES Hospital Benefits (Facility Services) Inpatient Physician Services No Charge Inpatient Non-emergency Facility Services (Semi-private room and board, and medicallynecessary Services and supplies, including Subacute Care) $500 per admission Inpatient Medically Necessary skilled nursing Services including Subacute Care 3, 4 $150 per admission EMERGENCY HEALTH COVERAGE Emergency room Services not resulting in admission (The ER copayment does not apply if $150 per visit the member is directly admitted to the hospital for inpatient services) Emergency room Physician Services No Charge AMBULANCE SERVICES Emergency or authorized transport $50 PRESCRIPTION DRUG COVERAGE Outpatient Prescription Drug Benefits A description of your outpatient prescription drug coverage is provided separately. If you do not have the separate drug summary that goes with this benefit summary, please contact your benefits administrator or call the Member Services number on your identification card. PROSTHETICS/ORTHOTICS Prosthetic equipment and devices (Separate office visit copay may apply) No Charge Orthotic equipment and devices (Separate office visit copay may apply) No Charge An independent member of the Blue Shield Association

DURABLE MEDICAL EQUIPMENT Breast pump No Charge Other Durable Medical Equipment (member share is based upon allowed charges) 20% MENTAL HEALTH SERVICES 5 Inpatient Hospital Services $500 per admission Outpatient Mental Health Services $30 per visit SUBSTANCE ABUSE SERVICES 6 Please see footnote 9 Chemical dependency and substance abuse services Not Covered HOME HEALTH SERVICES Home health care agency Services (up to 100 visits per Calendar Year) $30 per visit Medical supplies (See "Prescription Drug Coverage" for specialty drugs) No Charge OTHER Hospice Program Benefits Routine home care No Charge Inpatient Respite Care No Charge 24-hour Continuous Home Care $150 per day General Inpatient care $150 per day Pregnancy and Maternity Care Benefits Prenatal and postnatal Physician office visits No Charge (For inpatient hospital services, see "Hospitalization Services.") Family Planning and Infertility Benefits Counseling and consulting 7 No Charge Infertility Services (member share is based upon allowed charges) 50% (Diagnosis and treatment of cause of infertility. Excludes in vitro fertilization, injectables for infertility, artificial insemination and GIFT). Tubal ligation No Charge Elective abortion 8 $100 per surgery Vasectomy 8 $50 per surgery Rehabilitation Benefits (Physical, Occupational and Respiratory Therapy) Office location (Copayment applies to all places of services, including professional and facility settings) $30 per visit Speech Therapy Benefits Office Visit - Services by licensed speech therapists (Copayment applies to all places of services, including professional and facility settings) Diabetes Care Benefits Devices, equipment, and non-testing supplies (member share is based upon allowed charges; for testing supplies see Outpatient Prescription Drug Benefits.) Diabetes self-management training (by a registered dietician or registered nurse that are certified diabetes educators) $30 per visit 1 To use this option, members must select a personal physician who is affiliated with a medical group or IPA that is an Access+ provider group, which offers the Access+ Specialist feature. Members should then select a specialist within that medical group or IPA. Access+ Specialist visits for mental health services must be provided by a MHSA network participating provider. 2 Participating Ambulatory Surgery Centers may not be available in all areas. Outpatient surgery Services may also be obtained from a Hospital or from an ambulatory surgery center that is affiliated with a Hospital, and paid according to the benefit under your health plan's Hospital Benefits. 3 For Plans with a facility deductible amount, services with a day or visit limit accrue to the calendar-year day or visit limit maximum regardless of whether the plan deductible has been met. 4 Skilled nursing services are limited to 100 preauthorized days during a calendar year except when received through a hospice program provided by a participating hospice agency. This 100 preauthorized day maximum on skilled nursing services is a combined maximum between SNF in a hospital unit and skilled nursing facilities. 5 Mental health services are accessed through Blue Shield's Mental Health Service Administrator (MHSA) using Blue Shield's MHSA participating providers. 6 Inpatient services for acute detoxification are covered under the medical benefit; see the Hospital Benefits (Facility Services) section of the Evidence of Coverage for benefit details. Services for acute medical detoxification are accessed through Blue Shield using Blue Shield participating providers. 7 Includes insertion of IUD as well as injectable and implantable contraceptives for women. 8 Copayment shown is for physician s services. If the procedure is performed in a facility setting (hospital or outpatient surgery center), an additional facility copayment may apply. 9 Optional substance abuse treatment benefits are available. If your employer purchased these benefits, a description of the benefit is attached hereto as "Additional Substance Abuse Treatment Benefits." Plan designs may be modified to ensure compliance with state and federal requirements. A15814 (1/14) MP043014 20% $30 per visit Urgent Care Benefits (BlueCard Program) Urgent Services outside your Personal Physician Service Area $30 per visit Optional Benefits Optional dental, vision, hearing aid, infertility, substance abuse, chiropractic or chiropractic and acupuncture benefits are available. If your employer purchased any of these benefits, a description of the benefit is provided separately.

TriNet Custom Access+ HMO Plans Group# H12150, H12151 Outpatient Prescription Drug Coverage (For groups of 300 and above) THIS DRUG COVERAGE SUMMARY IS ADDED TO BE COMBINED WITH THE ACCESS+ HMO OR ADDED ADVANTAGE POS PLANS UNIFORM HEALTH PLAN BENEFITS AND COVERAGE MATRIX. THE EVIDENCE OF COVERAGE AND PLAN CONTRACT SHOULD BE CONSULTED FOR A DETAILED DESCRIPTION OF COVERAGE BENEFITS AND LIMITATIONS. Blue Shield of California Highlight: 3-Tier/Incentive Formulary $0 Calendar Year Brand-Name Drug Deductible $10 Formulary Generic/$35 Formulary Brand Name/$50 Non-Formulary Brand Name Drug - Retail Pharmacy $20 Formulary Generic/$70 Formulary Brand Name/$100 Non-Formulary Brand-Name Drug - Mail Service Covered Services DEDUCTIBLES (Prescription drug coverage benefits are not subject to the medical plan deductible.) Calendar Year Brand Name Drug Deductible PRESCRIPTION DRUG COVERAGE 1,2 Member Copayment Participating Pharmacy Retail Prescriptions (up to a 30-day supply) Contraceptive Drugs and Devices 3 $0 per prescription Formulary Generic Drugs $10 per prescription Formulary Brand Name Drugs 4, 5 $35 per prescription Non-Formulary Brand Name Drugs 4, 5 $50 per prescription Mail Service Prescriptions (up to a 90-day supply) Contraceptive Drugs and Devices 3 $0 per prescription Formulary Generic Drugs $20 per prescription Formulary Brand Name Drugs 4, 5 $70 per prescription Non-Formulary Brand Name Drugs 4, 5 $100 per prescription Specialty Pharmacies (up to a 30-day supply) 6 Specialty Drugs 7 20% (Up to $150 copayment maximum per prescription) 1 Amounts paid through copayments and any applicable brand-name drug deductible do not accrue to the member's medical calendar-year copayment maximum. Please refer to the Evidence of Coverage and Plan Contract for exact terms and conditions of coverage. Please note that if you switch from another plan, your prescription drug deductible credit, if applicable, from the previous plan during the calendar year will not carry forward to your new plan. 2 Drugs obtained at a Non-Participating Pharmacy are not covered, unless Medically Necessary for a covered emergency. 3 Contraceptive Drugs and Devices covered under the outpatient prescription drug benefits will not be subject to the applicable calendar-year brand-name drug deductible. If a brand-name contraceptive is requested when a generic equivalent is available, the member will be responsible for paying the difference between the cost to Blue Shield for the brand-name contraceptive and its generic drug equivalent. In addition, select contraceptives may need prior authorization to be covered without a copayment. 4 Select formulary and non-formulary drugs require prior authorization by Blue Shield for Medical Necessity, or when effective, lower cost alternatives are available. 5 If the member requests a brand-name drug and a generic drug equivalent is available, the member is responsible for paying the generic drug copayment plus the difference in cost to Blue Shield between the brand-name drug and its generic drug equivalent. 6 Specialty Drugs are specific Drugs used to treat complex or chronic conditions which usually require close monitoring such as multiple sclerosis, hepatitis, rheumatoid arthritis, cancers, and other conditions that are difficult to treat with traditional therapies. Specialty Drugs are listed in the Blue Shield Outpatient Drug Formulary. Specialty Drugs may be self-administered in the home by injection by the patient or family member (subcutaneously or intramuscularly), by inhalation, orally or topically. Specialty Drugs may also require special handling, special manufacturing processes, and may have limited prescribing or limited pharmacy availability. Specialty Drugs must be considered safe for self-administration by Blue Shield's Pharmacy & Therapeutics Committee, be obtained from a Blue Shield Specialty Pharmacy and may require prior authorization for Medical Necessity by Blue Shield. Infused or Intravenous (IV) medications are not included as Specialty Drugs. An independent member of the Blue Shield Association

7 Specialty drugs are covered only when dispensed by select pharmacies in the Specialty Pharmacy Network unless Medically Necessary for a covered emergency. Note: This plan's prescription drug coverage is on average equivalent to or better than the standard benefit set by the federal government for Medicare Part D (also called creditable coverage). Because this plan's prescription drug coverage is creditable, you do not have to enroll in a Medicare prescription drug plan while you maintain this coverage. However, you should be aware that if you have a subsequent break in this coverage of 63 days or more anytime after you were first eligible to enroll in a Medicare prescription drug plan, you could be subject to a late enrollment penalty in addition to your Part D premium. Important Prescription Drug Information You can find details about your drug coverage three ways: 1. Check your Evidence of Coverage. 2. Go to blueshieldca.com and log onto My Health Plan from the home page. 3. Call Member Services at the number listed on your Blue Shield member ID card. At Blue Shield of California, we're dedicated to providing you with valuable resources for managing your drug coverage. Go online to the Pharmacy section of blueshieldca.com and select the Drug Database and Formulary to access a variety of useful drug information that can affect your out-of-pocket expenses, such as: Look up non-formulary drugs with formulary or generic equivalents; Look up drugs that require step therapy or prior authorization; Find specifics about your prescription copayments; Find local network pharmacies to fill your prescriptions. TIPS! Using the convenient mail service pharmacy can save you time and money. If you take a consistent dose of a covered maintenance drug for a chronic condition, such as diabetes or high blood pressure, you can receive up to a 90-day supply through the mail service pharmacy with a reduced copayment. Call the mail service pharmacy at (866) 346-7200. Members using TTY equipment can call TTY/TDD 866-346-7197. Plan designs may be modified to ensure compliance with state and federal requirements. A18100 (1/14) MP043014

Chiropractic Benefits Additional coverage for your TriNet Access+ HMO Plans Group# H12150, H12151 Blue Shield Chiropractic Care coverage lets you self-refer to a network of more than 3,310 licensed chiropractors. Benefits are provided through a contract with American Specialty Health Plans of California, Inc. (ASH Plans). How the Program Works You can visit any participating chiropractor from the ASH Plans network without a referral from your Access+ HMO Personal Physician. Simply call a participating provider to schedule an initial exam. At the time of your first visit, you ll present your Blue Shield identification card and pay only your copayment. Because participating chiropractors bill ASH Plans directly, you ll never have to file claim forms. If you need further treatment, the participating chiropractor will submit a proposed treatment plan to ASH Plans and obtain the necessary authorization from ASH Plans to continue treatment up to the calendar-year maximum of 30 visits. What s Covered The plan covers medically necessary chiropractic services including: Initial and subsequent examinations Office visits and adjustments (subject to annual limits) Adjunctive therapies X-rays (chiropractic only) Benefit Plan Design Calendar-year Maximum Calendar-year Deductible Calendar-year Chiropractic Appliances Benefit 1,2 Covered Services 30 Visits $50 Member Copayment Chiropractic Services $10 Out-of-network Coverage 1. Chiropractic appliances are covered up to a maximum of $50 in a calendar-year as authorized by ASH Plans. 2. As authorized by ASH Plans, this allowance is applied toward the purchase of items determined necessary, such as supports, collars, pillows, heel lifts, ice packs, cushions, orthotics, rib belts and home traction units. Friendly Customer Service Helpful ASH Plans Member Services representatives are available at (800) 678-9133 Monday through Friday from 6 a.m. to 5 p.m. to answer questions, assist with problems, or help locate a participating chiropractor. This document is only a summary for informational purposes. It is not a contract. Please refer to the Evidence of Coverage and the Group Health Service Agreement for the exact terms and conditions of coverage. An independent member of the Blue Shield Association A17274 (01/14) MP043014

Substance Abuse Treatment Benefits Attachment to Benefit Summary (Uniform Benefits and Coverage Matrix) For TriNet Access+ HMO Plans Group# H12150, H12151 How the Plan Works In addition to the benefits listed in the Benefit Summary, your health plan also covers inpatient hospital and professional (physician) services for substance abuse treatment, including residential care. 1 All services must be medically necessary. Blue Shield of California has contracted with a Mental Health Service Administrator (MHSA), a licensed specialized health care service plan, to administer and deliver these services from MHSA participating providers. The MHSA is only the administrator for participating providers. Blue Shield of California does not provide substance abuse treatment benefits for services provided by non-participating providers. Coverage Details Covered Services Member Copayment 2 MHSA Participating Provider Inpatient Hospitalization/Residential care Professional (Physician) Services - Inpatient and Outpatient Physician Visit Partial Hospitalization Program Mental Health Inpatient Hospitalization Copay Applies Mental Health Inpatient Professional (Physician) Services Applies /Mental Health Physician Visit Copay Applies Mental Health Non-Routine Outpatient Services Copay Applies 1. Except for emergencies, benefits are covered only when pre-authorized by the MHSA. 2. Please refer to the Medical Benefit Summary for applicable copayment responsibility. This document is only a summary for informational purposes. It is not a contract. Please refer to the Plan Contract and Evidence of Coverage for the exact terms and conditions of coverage.

Notice on the availability of language assistance services to accompany vital documents issued in English IMPORTANT: Can you read this letter? If not, we can have somebody help you read it. You may also be able to get this letter written in your language. For free help, please call right away at the Member/Customer Service telephone number on the back of your Blue Shield ID card, or (866) 346-7198. IMPORTANTE: Puede leer esta carta? Si no, podemos hacer que alguien le ayude a leerla. También puede recibir esta carta en su idioma. Para ayuda gratuita, por favor llame inmediatamente al teléfono de Servicios al miembro/cliente que se encuentra al reverso de su tarjeta de identificación de Blue Shield o al (866) 346-7198. (Spanish) 重要通知 : 您能讀懂這封信嗎? 如果不能, 我們可以請人幫您閱讀 這封信也可以用您所講的語言書寫 如需幫助, 請立即撥打登列在您的 Blue Shield ID 卡背面上的會員 / 客戶服務部的電話, 或者撥打電話 866-346-7198 (Chinese) QUAN TRỌNG: Quý vị có thể đọc lá thư này không? Nếu không, chúng tôi có thể nhờ người giúp quý vị đọc thư. Quý vị cũng có thể nhận lá thư này được viết bằng ngôn ngữ của quý vị. Để được hỗ trợ miễn phí, vui lòng gọi ngay đến Ban Dịch vụ Hội viên/khách hàng theo số ở mặt sau thẻ ID Blue Shield của quý vị hoặc theo số 866-346-7198. (Vietnamese)