myuhc.com for employees Service

myuhc.com for employees Service

Health care benefits can seem complex and confusing. Fortunately, myuhc.com, UnitedHealthcare s consumer Web site, offers easy-to-use online tools and information so employees clearly understand their health care choices. With myuhc.com, employees will realize their options don t end at open enrollment. They can access trusted, reliable information about their personal account and health topics of interest. And you develop an engaged, informed and self-reliant workforce capable of making cost-effective decisions with confidence.

The tools and information at myuhc.com are both practical and personalized so your employees get the most out of their benefits. To take full advantage of the information available at myuhc.com, employees simply: 1 2 3 Enroll in your company s UnitedHealthcare plan Register at myuhc.com Connect to nearly everything they want to know about their personal benefits, health care decision making tools and health care interests myuhc.com 1 Practical Faster than phone or mail Available 24 hours a day Private, secure Credible, current information on diseases, treatment options and costs Personal Provides individual coverage, eligibility and claim information The site can be personalized to automatically display health topics of interest Offers interactive health information through Live Nurse Chat, Live Events and Classes and Q&A with clinical professionals Customizable tools allow employees to view results based on their specific situations and personal information

myuhc.com At-a-Glance Registration All About Benefits Better Information/ Better Health Registering at myuhc.com helps your employees maximize their benefits Employees can quickly and easily find many health and benefits answers online, saving them and you valuable time It s easy: Employees click Register Now at myuhc.com and in a few minutes, they re ready to use the site Enrollees can: Check claims status and history Review eligibility/benefit information Change/select a primary care physician Compare costs in-and out-of-network Print a temporary medical ID card or request a replacement medical ID card Review Flexible Spending Account information (if in coverage) Use Pharmacy Online (if in coverage) Enrollees can: Review hospital specialties and quality-of-care measures using the Hospital Comparison Tool Explore various treatment costs with the Treatment Cost Estimator Estimate the costs of different plan options using the Plan Comparison Calculator Communicate one-on-one with a registered nurse using Live Nurse Chat Use the Personal Health Manager to organize health data and receive condition-specific information to better manage their health Get a personalized Health Assessment and participate in Health Improvement Programs that help set goals and achieve health objectives 3 Resources for You To help educate your employees about the wide variety of useful tools available to them on myuhc.com, order any of these ready-to-use materials: posters, flyers, or payroll inserts See samples in this kit, along with the materials order form or access the Communication Resource Center site on employereservices.com. You also may create a hot button for linking your Intranet directly to myuhc.com.

Registering = Streamlined Benefits Management Often employees don t realize that they can get the answers to their health and benefits questions online. By registering on myuhc.com, employees will find the information they want in one easy-touse, convenient location. When they become familiar with myuhc.com, you ll see a dramatic difference in the support they request from you. Spend more time on your strategic Human Resources and business needs and less time answering routine questions, printing forms, reviewing eligibility or looking up physicians and facilities. 4 Registration is remarkably quick and simple for your employees 1 2 3 4 Visit myuhc.com Click the Register Now button Enter a Social Security number or alternate ID and birth date, as requested Choose a user name and password then start using myuhc.com myuhc.com is just one more way for you and employees to make the most of your health plan benefits.

All about Benefits myuhc.com allows employees to access personalized, up-to-date information about their medical and pharmacy benefits. Save time looking up routine information that is already available online. Employees get detailed, personalized information whenever they want it. From start to finish, myuhc.com enhances an employee s health care experience. The site clearly identifies in-network physicians and facilities. Employees can find a physician and calculate the costs of treatment, including out-of-pocket expenditures. After a physician or facility visit, the claim payment status and explanation of benefits (EOB) are available for online review. Search information by family member or date of treatment and see specific charges for the facility and procedures. 5 Optional Benefits Information myuhc.com allows employees with a Flexible Spending Account, Health Reimbursement Account or Health Savings Account to track their expenses and use the information to make important decisions about their health care. The site includes account balances, rollover and deposit histories and other tools to plan future expenses. Depending on the benefits plan, employees also may obtain dental, mental health and substance abuse information through myuhc.com. Pharmacy Services * myuhc.com s Pharmacy Online offers access to personalized pharmacy benefit information, prescription history, copay and coverage information for most prescription drugs, and important information about prescription medications, such as side effects and drug interactions. Employees also can locate neighborhood pharmacies or order prescription medications and over-the counter health products for home delivery. *You must have UnitedHealthcare pharmacy benefits to see pharmacy information on myuhc.com. Some plans do not include Home Delivery benefits. Consult your benefit plan documents for details.

Better Information/Better Health myuhc.com provides your employees useful facts and advice to help them better manage their health care and maximize their benefits. The site s simple, convenient tools and information help create more informed employees, who then are more satisfied with their health care experience. Knowledgeable employees make better choices, which helps you contain costs and streamline benefits administration. So encourage your employees to register at myuhc.com. 6 Practical Tools and Information Hospital Comparison Tool Employees can compare the performance of local hospitals through this ranking tool. Want to know which facility specializes in cardiac care? Which hospital has a good patient safety track record? Which facility experiences the fewest complications? Check here. The Hospital Comparison Tool answers these questions and more using the factors that are most important to each individual. Cost Estimating Tools Employees can help keep health care costs in check by reviewing the costs of both the plan options and treatments that are right for them. The Plan Comparison Calculator provides information about the benefits options employees can choose for themselves and their dependents. The Treatment Cost Estimator compares in and out-ofnetwork costs and estimates out-of-pocket costs for treating a variety of conditions. The tools allow your employees to be more knowledgeable when making treatment decisions. Health Assessment In just 15 minutes, employees can generate a personalized report that provides information on their current health habits and related suggestions for improving their overall health. The quick and easy Health Assessment is a great first step toward better health.

Personal Health Manager lets employees establish a secure, Web-accessible location that they control, to organize and store all of their health data. It s a health history, a medical library, and a customizable organizer rolled into one secure and easy-to-use tool! Online Health Improvement Programs With UnitedHealthcare s online Health Improvement Programs, your employees can choose from a variety of six-week programs. These programs are designed to help make lifestyle changes and achieve health objectives in key targeted areas. The core elements of our online Health Improvement Programs are the following: A diet to maximize the joy of eating An exercise plan that promotes daily activity Tools and resources that promote better health and well-being 7 Health Information Current, reliable health information contributes to health care decisions that are right for each individual. At myuhc.com, employees can research diseases, tests and treatments. They also can determine when to treat a problem at home or when to see a physician. The latest information on health topics and treatments is organized for easy research.

Promote myuhc.com to Your Employees 8 To help promote myuhc.com to your employees, visit employereservices.com and click on the Communication Resource Center. You ll find electronic and printed tools including: Flyers Payroll inserts Wallet cards Brochures Posters E-mail template articles Site tours and demos To request any of the above printed pieces, simply contact your UnitedHealthcare representative. Check online often for new materials.

Health Plan coverage provided by or through: United HealthCare of Alabama, Inc., United HealthCare of Arizona, Inc., United HealthCare of Arkansas, Inc., United HealthCare of Colorado, Inc., UnitedHealthcare of Florida, Inc., United HealthCare of Georgia, Inc., UnitedHealthcare of Illinois, Inc., United HealthCare of Kentucky, Ltd., United HealthCare of Louisiana, Inc., UnitedHealthcare of the Mid-Atlantic, Inc., United HealthCare of the Midlands, Inc., United HealthCare of the Midwest, Inc., United HealthCare of Mississippi, Inc., UnitedHealthcare of New England, Inc., UnitedHealthcare of New Jersey, Inc., UnitedHealthcare of New York, Inc., UnitedHealthcare of North Carolina, Inc., United HealthCare of Ohio, Inc., United HealthCare of Tennessee, Inc., UnitedHealthcare of Texas, Inc., United HealthCare of Utah, UnitedHealthcare of Wisconsin, Inc. Insurance coverage provided by or through: United HealthCare Insurance Company, United HealthCare Insurance Company of New York, or their affiliates. Administrative services to self-funded plans provided by United HealthCare Insurance Company or United HealthCare Service LLC. Visit us at www.unitedhealthcare.com 100-6461 7/05 2005 United HealthCare Services, Inc.