POSITION DESCRIPTION Core Mercy Values: Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork Position title: Clinical Nurse Manager Employee name: Entity/Group: Business Unit/Department: Mercy Health & Aged Care Nursing Date: February 2015 Position reports to: Service Manager Positions reporting to this one: Clinical Care Coordinators, Team Leaders, Registered Nurses, Care staff Position Purpose: Qualifications: Resource management: The Clinical Nurse Manager, in consultation with the Service Manager and the facility s multidisciplinary team, provides clinical leadership in all aspects of facility operations. The Clinical Nurse Manager will work collaboratively with all levels of management, clinicians, carers, residents, families, support staff and relevant community agencies to facilitate an effective resident focused service. The Clinical Nurse Manager will assume responsibility for the overall management of the site in the absence of the Service Manager. This service will be managed and developed in line with Mercy Health s objectives and Commonwealth / State policies that pertain to residential care. Essential: Registered Nurse Five years experience in provision of quality aged care in a senior clinical role. Proven management skills, demonstrated team leadership, strong working knowledge of continuous improvement and familiarity with Personal Care and Resident Lifestyle requirements in the Aged Care Standards. Positive attitude that promotes the Mercy Health Care First concepts. A current National Police Certificate (NPC) Desirable: Relevant tertiary qualifications in management Holds membership to Industry Reference Groups, Committees or Associations Total staff management (FTE): Annual WorkCover Premium: Mercy Health Clinical Nurse Manager 1 of 6
Mandatory Organisational Competencies Personal Competencies Required Job Competencies Required Orientation Acts as a positive role model with honesty and integrity at all times Diversity & Equity Presents a positive persona and has a can do attitude Working knowledge of Aged Care legislation including the Aged Care Standards and Accreditation process, ACFI, computerised care management systems, OHS legislation, infection control mechanisms, nursing scope of practice as per the Nursing and Midwifery Board, contemporary models of care, managing team dynamics and Mercy Health. Clinical expert in aged care and understands and fulfils duty of care, with excellent operational management skills Emergency Procedures Has an appreciation and respect for the philosophy, mission and values of Mercy Health Promotes and implements a Residentfocused team approach to systematically assess and continuously improve work processes and subsequent outcomes. Work Health & Safety Promotes a sense of fun and demonstrates a positive sense of humour Infection Control Demonstrates effective communication and time management Effective resource and financial management. Exceptional people skills embracing diversity and promoting groups and individuals. Respects the dignity, privacy and individuality of residents and keeps confidential resident information. Complaints Management Exhibits proficient decision making abilities Monitors day-to-day use of equipment, facilities and work practices to ensure Mercy Place Lathlain is a safe residence and workplace. Elder Abuse Is a team player and leader Competent at delegation and accepting responsibilities. Implements a high level of computer literacy Exceptional strategic thinking and leadership skills and promotes active engagement of staff in the work place. Mercy Health Clinical Nurse Manager 2 of 6
MERCY VALUES Demonstrates and upholds the Values and Mission of Mercy Health Ensure the values of Mercy Health are incorporated into daily practices in relation to all activities. Is compassionate and provides support to staff and customers. Consistently shows respect and values each person s dignity. Seeks opportunities to be innovative for improvement. Is accountable for a high standard of care. Communicates and operates openly and honestly as an effective team member. RESIDENT FOCUSED Promotes a resident focused approach in all activities and behaviours. Involves the resident in their care. Sees the resident as a person. Treats the resident as an individual. Includes resident s beliefs and values in care planning. Activities are resident focused based on input from residents. Structures are in place to ensure resident confidentiality is maintained at all times. CLINICAL LEADERSHIP Ensures residents have accurate, up to date care plans based on their needs. Monitors standards of care provision and initiates appropriate action if required. Ensures allocation of staff is based on relevant resident s clinical needs and staff capacity to care for the resident. Undertakes personal education and training. Assists and supports staff in a manner that is empowering. Develops nutritious and varied menus with All documents utilise a language that reflects a strong Mercy Health care first and resident focused approach. Care reflects an extension of the resident s prior lifestyle. Communication reflects respect and a non paternalistic manner. 100% Resident Care Plans are up to date and accurate. Number of staff education and training sessions. Incidents are reported and action plans in place. Facility meets Accreditation standards. Roster reflects appropriate skill mix. Residents are well nourished and hydrated. Mercy Health Clinical Nurse Manager 3 of 6
the chef in line with resident s needs and their individual preferences. Engages a multidisciplinary approach to care provision. Organises education that is responsive to Resident care needs, clinical indicators, audit results and staff appraisals MANAGEMENT Clinical operations. Efficiently undertakes management of day to day deputise for the Service Manager when they are absent Maintains and improves documented procedures in Mercy Health manuals covering personal care, planning, ACFI classification, activities programs, infection control, medication management, laundry services, cleaning services and other areas assigned by the Service Manager. Promotes Mercy Health Diversity Program. SUPERVISION Direct supervision of Registered Nurses and Personal Care staff. Facilitates staff development and undertakes staff appraisals. Arranges regular staff meetings for communication, consultation and training of personal care. Advises Service Manager of the size and rationale for any changes recommended in Resident Services staff levels or rosters. Conducts audits to ensure regulatory compliance regarding standards and continuous improvement Establishes, evaluates and reviews Care Plans, documentation policies and procedures, aiming for best practice, under the direction of the Service Manager. Facilitates the implementation Model of Care practices, policies and procedures. Consistently follows Care Program policies and procedures. Laundry Services meet Accreditation and Australian laundry standards Meals are served according to Mercy Health policies and procedures and meet accreditation standards. Fosters a harmonious and caring environment of teamwork and co-operation among all Mercy Health staff members and volunteers. Is an active member of both the Mercy Health team and individual work groups, and works co-operatively with fellow staff. Participates in training and development activities related to responsibilities, which includes regular staff meetings. Mercy Health Clinical Nurse Manager 4 of 6
TEAM WORK Build, maintain and lead an effective team. Individually is an effective team member and works with other team members in a way that empowers them to be effective team members. Initiates and demonstrates Strategic Leadership. Promotes positive culture through active engagement in the workplace through concepts of Choose your attitude Be there for all Make their day Have fun CONTINUOUS IMPROVEMENT Works in a manner that ensures Mercy Health meets accreditation requirements. Identifies areas for improvement and actively works to ensure that these are fixed. Meets Mercy Health risk management requirements. Initiates and completes training and education. Regularly reviews performance in operational areas and discusses proposed improvements and goals with Service Manager. Initiates and participates in standard audits. Facility hosts effective and efficient teams. Effectively manages conflict situations. Evidence of a positive workplace culture core business activities are achieved with high staff and resident satisfaction levels. Effective use of resources, minimal sick leave taken by staff and high staff retention levels. Accreditation standards are met. Evidence of compliance with risk management policies and procedures. Evidence of operational and practice improvement as a result of attending education and training. Actively participates in continuous improvement meetings and meets deadlines as requested by Quality Staff. Audit results and relevant improvement plans completed within agreed deadlines. COMMUNICATION Promotes and actively demonstrates open honest communication with excellent listening and verbal and nonverbal skills. Excellent written and verbal communication. Maintains resident s confidentiality at all times. Demonstrates open honest communication. Documents are completed as per Mercy Health guidelines. Confidential policies and procedures are adhered to. Audit results are communicated to relevant Mercy Health Clinical Nurse Manager 5 of 6
Promotes Mercy Health in a positive manner at all times. staff in a timely manner. SAFETY Takes reasonable care to protect the health and safety of themselves, fellow staff and others in the workplace. Complete incident reports, as required. Elect and support health and safety representatives. Contribute to risk assessments. Participate in training and meetings regarding safety. Hazards, near misses and injuries are reported immediately. Appropriate personal protective equipment is used, as required. Compliance with risk management policies and procedures and instruction. Attendance at all relevant safety meetings and training sessions. Employee s Signature: Date: Print Name: Line Manager Signature: Date: Print Name: Mercy Health Clinical Nurse Manager 6 of 6