TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS

TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS April 2017

Table of Contents 1. About these Specifications... 3 Who are these Specifications for?... 3 What is the purpose of these specifications?... 3 How should these specifications be used?... 3 Will these specifications be revised?... 4 Where can you go for further information?... 4 2. Relationships... 5 What are the principles that underpin the relationship between the Ministry, the Provider and the client?... 5 Cultural awareness... 5 Accessibility... 5 3. About Transition from Care to Independence Service... 6 What is the history of Transition from Care to Independence Service?... 6 What is the Transition from Care to Independence Service about?... 6 Who is the client group of the Transition from Care to Independence Service?... 7 What is the Transition from Care to Independence Service seeking to achieve?... 8 Ministry s Vision... 8 Ministry s Long-term outcomes... 8 Ministry s Results... 8 What are the Transition from Care to Independence Services core principles?... 9 How does Transition from Care to Independence Service work?... 9 Who should complete the Needs Assessment?... 9 Transition Plans... 9 Ongoing assessment and evaluation... 10 Reference Group... 10 Personal Advisors/Kai Atawhai... 11 Transition and Aftercare Programme and Services (TAPS)... 11 The Provider will ensure that any such services provided, accessed or purchased... 12 The Provider will not use the TAPS funding for the following activities... 13 Leaving Care Packs... 13 Special Needs Grant (SNG)... 13 Discharge Grant for the Transition from Care to Independence... 13 Social Sector Accreditation Standards... 14 4. Service Delivery... 15 May 2016 TRANISTION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 1

Where do Providers fit in the big picture?... 15 What the Ministry will do... 15 What the Provider will do... 16 5. Measuring Results and Reporting... 17 How do we know if The Transition from Care to Independence Service is working?... 17 What data needs to be collected for reporting?... 17 Where can we find more information about RBA?... 17 What reports are required by the Ministry?... 18 Family Services Directory... 18 6. Definitions... 19 Appendix One Provider Return Report... 20 Appendix One Provider Return Report Narrative Section... 23 Appendix Two Provider Feedback Form... 24 April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 2

1. About these Specifications Who are these Specifications for? These Service Specifications are for the Provider that the Ministry of Social Development ( the Ministry ) contracts with to provide Transition from Care to Independence Services. They form a legal part of the Outcome Agreement. These Service Specifications replace the previous Transition from Care to Independence Outcome Agreement Service Specifications. Outcome Agreements with Providers for the delivery of these Services require that services are delivered in accordance with these Service Specifications. These Service Specifications are a living document and may be varied at the discretion of the Ministry. The Ministry will inform the provider of any variation to be made. What is the purpose of these specifications? The specifications provide: a set of commonly agreed practice principles and values to guide Transition from Care to Independence work; detailed information about service delivery and practice; a resource tool to help you deliver Transition from Care to Independence Services consistently; a resource tool to assist you in meeting the desired service outcomes; and a way for us to improve our responsiveness to feedback regarding changes to the service delivery component of the Outcome Agreement. How should these specifications be used? These specifications should be seen as setting the minimum standard, from which each Provider can develop a service that reflects their organisation s philosophical base, incorporating local need and the culture within which it works. You will use them to assist you to competently deliver the service according to the Outcome Agreement requirements. April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 3

Will these specifications be revised? This document is a living document and will be updated as required. The Ministry staff will keep you informed of any further editions, updates or changes to these Specifications, as it forms part of the Outcome Agreement. Feedback on the Specifications is welcome at any time and can be sent to the Ministry national office using the attached Provider Feedback Form (see Appendix Two). Where can you go for further information? For further information on these specifications please contact your Contract Manager as identified in your Outcome Agreement. April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 4

2. Relationships What are the principles that underpin the relationship between the Ministry, the Provider and the client? For this to be effective, it is essential that all parties collaborate to ensure the Services are effective and accessible. The following principles guide all dealings under the Outcome Agreement. The parties agree to: act honestly and in good faith; communicate openly and in a timely manner; work in a collaborative and constructive manner; recognise each other s responsibilities; encourage quality and innovation to achieve positive outcomes; and support the principles of the Code of Funding Practice. The Outcome Agreement does not constitute a partnership in the legal sense nor does it mean that the Provider is an employee or agent of the Ministry. Cultural awareness Each party recognises the needs of all people, including Māori, Pacific peoples, migrant communities and all other communities to have Services provided in a way that is consistent with their social, economic, political, cultural and spiritual values. Accessibility Each party recognises that increased participation is supported by enhanced accessibility and recognises the diverse needs of all people, through: ease of communication; flow of information; and physical accessibility. April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 5

3. About Transition from Care to Independence Service What is the history of Transition from Care to Independence Service? In 2001 the Brown Review1 identified that Young People leaving care in New Zealand were not sufficiently supported in their transition to adulthood. In response the Ministry of Social Development developed this initiative, with the aim of providing gradual support and preparation for Young People leaving care. What is the Transition from Care to Independence Service about? The Transition from Care to Independence Service delivers a suite of comprehensive services to successfully support Young People leaving state care to independence. It is aimed at Young People aged 15-20 (inclusive) who are or have been in the custody of the Chief Executive and for whom there is a legislative responsibility to support to independence or an agreed duty of care. The programme addresses the disparities and poor long term outcomes that have been associated with this group of Young People. Young People leaving care have the characteristics of a disadvantaged minority segment of the population. They are transitioning to independence without the family and community support that young people in the general population have. This lack of support arises for the current inability of social structures to provide adequate opportunities for Young People leaving state care to gradually transition to adulthood. Children and young people who are raised in stable, safe and supportive families learn independent living skills over a long period of time as they gain increasing independence. For Children and Young People who come into care, this process is disrupted. For many who experience frequent placement changes, it may not happen at all unless specific actions are taken to teach these skills. Young People who are in care of the Chief Executive or who have moved from the care of the Chief Executive into the care of a Child and Family Support Service (CFSS) or Iwi Social Service (ISS) and are approaching 18 years will usually be preparing for independent living and an end to state involvement in their lives in the form of care (custody or guardianship) orders. This is a period of intense growth for any young people and there is a high risk of isolation and insecurity once orders have been discharged. 1 Through the Brown Review of Placement Services (2001) April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 6

While young people in the general population are staying within family environments for longer periods of time, very vulnerable Young People who have experienced significant trauma, grief or loss in their lives will be expected to live independently and become better functioning members of society at 18 years of age. These Young People often have experienced less success with education, have inadequate family/whānau networks of support and are less confident to live independently than the general population. There are protective factors that enable some Young People to move successfully from care to independence and avoid some of the negative outcomes. Research indicates that while in care such protective factors include; stable and quality placements, contact and participation with family, positive relationships with social workers, and a planned gradual transition from care. On leaving care, protective factors include; the provision of extended support, maintaining relationships with foster carers, adequate income and affordable housing. These all contribute towards building resilience for the Young Person. Who is the client group of the Transition from Care to Independence Service? The target group for this Service is Young People who are soon to exit or have recently exited from care to independent living. These Young People may be in the Ministry s care or that of a CFSS or ISS. They may have engaged in a specialised treatment programme including a residential programme while in care. It includes Young People: aged 15 18 years who are still under the Ministry s orders; aged 18 20 who have been in care and are transitioning to independence; who have a primary or concurrent goal of living independently; who are, or have recently been, in the care of the Chief Executive; or have moved from the Ministry s care to a Provider; and that fall outside of the above criteria but which may still be accepted to the programme by the Transition from Care to Independence Reference Group (Reference Group). It does not include Young People who have never been in the care of the Chief Executive or those who have returned or have a goal of returning to live with parents or family/whānau, unless specifically decided at the Reference Group or the caregivers they lived with prior to coming into care. It may include Young People with a concurrent goal of living independently where it is likely that their primary goal will not be achieved or sustained. Young People who have joined the programme will continue to have access to Services once they have left care and are living independently. April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 7

What is the Transition from Care to Independence Service seeking to achieve? The Transition from Care to Independence Service is seeking to contribute to the Ministry s vision, long-term outcomes and results for Children, Young People and their families/whānau. The Transition from Care to Independence Services specific outcome is to improve the ability of Young People leaving care to become independent contributing adults. The individual outcomes are an improved self-concept, mental health and the self-belief of Young People leaving care. Ministry s Vision To keep children and young people safe and thriving in strong families and communities. Ministry s Long-term outcomes By providing Services under the Outcome Agreement Providers contribute towards the Ministry s Child, Youth and Family care and protection outcomes of: keeping children safe from child abuse and neglect preventing the insecurity of care addressing the effects of harm restoration or improvement of the Child or Young Person s well being; and Youth Justice outcomes of: reducing the rate and severity of child and youth re-offending holding young people to account for their offending restoration and improvement of the Child or Young Person s well being. Ministry s Results Children and Young People are safe and they are: returned home or placed permanently with family/whānau or placed permanently with non-family Caregivers or supported to planned independence. April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 8

What are the Transition from Care to Independence Services core principles? Transition from Care to Independence has the following core principles that underpin practice: an ethical relationship between the Provider and the Young Person trust and respect between all parties the Young Person s positive engagement. How does Transition from Care to Independence Service work? Every Young Person identified with a permanency goal of independence must have a Needs Assessment and a Transition Plan. Who should complete the Needs Assessment? For a Young Person, who has a stable living situation and supportive adult/s they will have the Ministry Social Worker who has a good relationship with them to complete the Needs Assessment. For those Young Persons with high support needs, no supportive adult/s, not currently in stable living situation, or is not currently engaged in work or education, the Needs Assessment will be a joint assessment between the Ministry Social Worker and the Provider. Every Needs Assessment and recommendations must go before the Reference Group. These need to be sent a week before the next scheduled Reference Group meeting. The Ministry Social Worker is to send a copy of the Needs Assessment to the Ministry Transition from Care to Independence (TCI) Reference Group Coordinator. The TCI Reference Group Coordinator will ensure that the Needs Assessments are sent to the members of the Reference Group, record the outcome of the Reference Group discussion and provide that information back to the Ministry Social Worker. Transition Plans The Provider and the Ministry Social Worker then develop a Transition Plan for each Young Person referred to the Service. The Provider then provides the Transition from Care to Independence Service to the Young Person based on the Transition Plan. These Transitions Plans will be subject to annual Family Group Conferences agreement and will cover a number of areas including: Living arrangements April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 9

Networks for support Health and well being Life skills. The Provider of the TCI Service will be expected to be part of the annual Family Group Conferences for the Young Person. Ongoing assessment and evaluation The Provider will use its best endeavours to ensure that the Personal Advisor working with each Young Person will assess and review the Young Persons strengths and needs and this will be used to develop each Transition Plan. Transition plans will be regularly reviewed to ensure goals are up-to-date and relevant. Reference Group The Reference Group will manage all referrals and allocation of Young People to the programme as agreed between the Ministry and the Providers. The Reference Group is made up of the managers from each of the Providers contracted to provide TCI Services, the Ministry Operations Manager, Ministry Disability Advisor, Ministry TCI Coordinator, a Ministry Practice Leader representative and an Administrator support person. The Provider Social Worker (if involved in the Needs Assessment) and the Ministry Social Worker could attend the Reference Group meeting if requested. The Reference Group will: endorses a pathway decision for service provision; provide a wide variety of expertise; resolves issues in a timely way; considers whether the Needs Assessment and the recommendations have covered the relevant areas; and provide joint learning, transparency and accountability. The Reference Group will meet every month to consider the Needs Assessment and the recommendations and either endorses the pathway decision for the Transition from Care to Independence Service or they may request additional information. The Provider employs and supervises Personal Advisors/Kai Atawhai and utilizes the Transition and Aftercare Programme and Service (TAPS) to provide the Transition from Care April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 10

to Independence Service in accordance with the Outcome Agreement and Service Specifications to the Young People referred. Personal Advisors/Kai Atawhai Personal Advisors/Kai Atawhai work in partnership with the Young Person and the Ministry to develop pathway plans, ensuring adequate supports are available to access a range of programmes and services. They are a key component of the Transition from Care to Independence Service and provide continuity between the preparation period before discharge and the transition period post discharge. Full time Personal Advisors/Kai Atawhai have the capacity to work with a caseload of approximately 13 Young People at one time. In addition to their usual caseload Personal Advisors/Kai Atawhai will be available to complete Needs Assessments as required by the Reference Group. Transition and Aftercare Programme and Services (TAPS) TAPS funding allows for Providers to develop courses that are not available within the community and are relevant to the Young People referred to the Transition from Care to Independence Service. Each Transition Plan should specify the goals, barriers and opportunities for the Young Person concerned, and the assistance and support that will be provided by the Provider either directly or through other sources of funding. Transition and After Care Programmes and Services shall consist of a range of services and activities in which the Young Person will participate. If the Young Person receiving TAPS is aged 15-16 years, his or her participation will be preferably outside the hours of attendance at school or alternative educational programmes, and possibly in evenings and weekends. The programmes may vary in type and mode of delivery, and may include: group programmes, provided the group size does not exceed 12 Young People per worker; residential programmes; supported residential programmes; day based programmes; intensive short term programmes i.e. 12 weeks with one session per week, or 1 week full time; supportive long term programmes i.e. 3 years, as needed; April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 11

services and/or activities for an individual that comprise a tailored programme for the Young Person involved. The Provider will use TAPS funds to support the Young People on the programme in achieving agreed outcomes consistent with their Transition Plan. Funding may be used to develop programmes (e.g. budgeting and cooking classes, camps, Tikanga and Taha Māori) and to access existing programmes in the community or at training centres and schools. The Provider will for Young People in the Transition from Care to Independence Service and their family/whanua, coordinate and facilitate other agencies who interact with them, including the Ministry, health services, Work and Income, employers, Police and schools. TAPS funds will be used to ensure that each Young Person has the best opportunity to participate in the programme and to achieve their agreed goals and outcomes. The types of programmes and services that Provider may fund for Young People on through the TAPS money may include, but not be limited to: training and support for developing budget management and key life skills (e.g. cooking, first aid, driving lessons); assistance with access to safe and affordable housing including supported board, emergency accommodation, and assistance with rent during times of hardship; education and training related costs at schools and accredited training and educational institutions; access to appropriate core health services for assessment, treatment and/or emergency assistance including physical, mental and sexual health; access to accredited counselling and therapeutic services to address abuse, alcohol and/or drug issues; and support developing appropriate and accessible networks, including funding pro-social recreation, access to family and positive peer groups, researching whakapapa etc. The Provider will ensure that any such services provided, accessed or purchased clearly contribute to the identified goals, desirable outcomes and meet the needs of the Young Person; are agreed by the Young Person and identified as a part of her or his Transition Plan; are provided in a framework of comprehensive case management; and fit within the overall principles and service delivery philosophy of the programme which is strengths-based, culturally appropriate, participatory, holistic, and congruent with any therapeutic treatment programme required for the Young Person. April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 12

The Provider will not use the TAPS funding for the following activities cash gifts to any Young Person involved; nor capital assets over $500 without prior written approval from the Ministry. Leaving Care Packs In conjunction with the Ministry a leaving care pack will be provided which includes personal information (birth certificate, school reports, their family history, curriculum vitae) and essential information (contact details and advice for emergency situations) to assist the Young Person during the transitional period. Special Needs Grant (SNG) The SNG is paid through Work and Income to assist the Young Person in setting up their first flat. It is made up of a $1,200 non recoverable grant and an $800 recoverable grant for bond and rent. A Young Person may receive more than one payment within a 52 week period for the period the initiative applies. However the total assistance cannot exceed $2000. Discharge Grant for the Transition from Care to Independence A lump sum payment for Young People who receive the Transition from Care to Independence Services and are being discharged from the Ministry s care is available from the Ministry s Site Office. The Provider will invoice the Ministry Site Office responsible for the Young Person for a total of $1,500.00 (plus GST) just prior to the Young Person being discharged from the Ministry s care. The Ministry Site Office will pay on invoice the Provider who will then purchase the necessary items with the Young Person to equip them to live independently. This may include clothing, toiletries, bedding, towels, suitcase, recent medical, dental, and if appropriate hearing and eyesight assessment. If there are exceptional costs above the amount provided then the Provider and the Ministry Site Office will consult and agree on any extra amount. The Provider will keep receipts for Outcome Agreement monitoring purposes. It is recognised that the exact total costs may differ slightly to the amount given and it is not expected that the Providers will reimburse amounts of less than $150.00. April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 13

Social Sector Accreditation Standards Providers delivering Transition from Care to Independence service are required to meet Level Two, Ministry of Social Development specific accreditation standards. Providers are required to maintain their Approval Level according to the Ministry s relevant Approval and Accreditation Standards. April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 14

4. Service Delivery Where do Providers fit in the big picture? Providers are contracted by the Ministry to deliver the Transition from Care to Independence Service. What the Ministry will do identify eligible Young People to refer to the Transition from Care to Independence Service; continue to provide statutory service and support until such time as orders for each Young Person are discharged or lapse; inform Providers if there is a change in the Young Persons legal status; make available information and specialist reports in a timely manner on request; hold a case conference with the Provider when reviewing court orders prior to a Young Persons eighteenth birthday (or Ministry discharge) to consider need for Guardianship orders or discharge orders; make application for Guardianship orders if no other suitable guardian or committed adult exists. The Provider does not constitute a committed adult in this instance; provide confirmation in writing to the Provider with regard to the Ministry discharge from care of the Young Person as soon as possible after this is complete; provide a copy of previous court review documents to the Provider prior to subsequent court reviews taking place; liaise closely and in a timely manner with the Provider with regard to any issues that may affect the Young People; and pay the Discharge Grant ($1500 plus GST) on invoice to the Provider on behalf of any Young Person who is receiving the Transition from Care to Independence Service. April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 15

What the Provider will do where it is requested complete Needs Assessments with the Ministry Social Worker of Young People referred to the Reference Group; develop Transition Plans with the Young Person and other key parties they may identify with; support the Young Person in implementing, reviewing and updating the Transition Plans; access the Ministry Discharge Grant to support Transition Plans prior to the Ministry discharging a Young Person; fund activities associated with the Transition Plans from Ministry Discharge Grant; work directly with the Young People throughout programme and Transition Plan; assist the Young Person to access financial support through a Special Needs Grant (SNG) from Work and Income; liaise closely with the Ministry, the Young Persons and/or her or his guardians, including attending Family Group Conferences; arrange psychological and cognitive assessment, in consultation with the Ministry, if appropriate; attend meetings to review the court orders prior to a Young Persons eighteenth birthday; and attend Reference Group meetings. April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 16

5. Measuring Results and Reporting How do we know if The Transition from Care to Independence Service is working? We are all interested in being able to demonstrate that the Transition from Care to Independence Service achieves outcomes (or results) for individuals, The Ministry does this through various reporting requirements which are all based on a Results Based Accountability (RBA) framework, and is reflected in the Transition from Care to Independence Service Provider Return Reports attached to the Outcome Agreement as Appendix One. What data needs to be collected for reporting? To tell us if the initiative is making a difference the Ministry requires the Provider to collect data that will tell us: how much we did; how well did we do it; and if anyone was better off. The data is backed up by a narrative report. A guide to writing the narrative report is found in the Provider Return Report (attached to the Outcome Agreement as Appendix One). Where can we find more information about RBA? For more information on RBA go to the web site www.resultsaccountability.com. Your Ministry Contract Manager, as identified in your Outcome Agreement, will also be able to assist and provide further information on RBA. April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 17

What reports are required by the Ministry? Reporting is required to meet the contractual obligations set out in the Outcome Agreement. Reporting is necessary to ensure accountability to Government for the funding provided under that Outcome Agreement. The Ministry has agreed on the quantity and nature of the Services the funding supports, and we are required to report to Government that this has been achieved. The following reports must be completed and sent to your Contract Manager: Monthly Statistical report Bi Annually Narrative report An example of the monthly reporting template is attached as Appendix One to these Specifications. Family Services Directory Through the term of the Outcome Agreement with the Ministry, Providers must ensure that their organisation is listed on the Ministry s Family Services Directory (http://www.familyservices.govt.nz/directory), and that necessary information is updated when required. April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 18

6. Definitions In these Specifications, unless the context otherwise requires words or phrases beginning with capital letters are defined as follows: Outcome Agreement means the contract entered into by the Provider and the Ministry for the Transition from Care to Independence Service; Approval means approval by the Ministry under section 396 of the CYPF Act, and Approved has a corresponding meaning; Chief Executive means the Chief Executive of the Ministry of Social Development; Child and Young Person derive their meanings from the CYPF Act and Children and Young People shall be construed accordingly; CYPF Act means the Children, Young Persons, and Their Families Act 1989; Ministry means the Ministry of Social Development; Ministry Site Manager means the manager responsible for the budget and the Ministry Social Workers in a given geographic location; Ministry Site Office means the local operations site of Child, Youth and Family and Site has a corresponding meaning. Ministry Social Worker means a person employed by the Ministry under Part 5 of the State Sector Act 1988 as a social worker; Provider is the non-government organisations contracted by the Ministry to provide the Transition from Care to Independence Service and Providers has a corresponding meaning; Services means the Transition from Care to Independence Services to be provided by the Provider and Service has a corresponding meaning; Social Worker means a person with a recognised social work qualification. April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 19

Appendix One Provider Return Report Provider Name: Clients Entering TCI Program Number of New Clients Entering the program by Gender July August Sept Oct Nov Dec Jan Feb March April May June Total Gender 0 0 0 0 0 0 0 0 0 0 0 0 Female Male Number of New Clients Entering the program by Ethnicity * NB: Total Ethnicity may not equal Total Gender as clients may identify with more than 1 ethnicity Total Ethnicity 0 0 0 0 0 0 0 0 0 0 0 0 European NZ Māori NZ Pakeha Other Pacific Island Unknown Number of New Clients Entering the program by Age Total Age 0 0 0 0 0 0 0 0 0 0 0 0 Under 15 15 16 17 & over Number of Clients Re-entering the program Number on Waiting List April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 20

Clients Exiting the Program Number of Clients completing and exiting the program July August Sept Oct Nov Dec Jan Feb March April May June Number of Clients exiting the program prior to completion Current Clients on the Program Number of Clients by Gender on TCI program at end of period July August Sept Oct Nov Dec Jan Feb March April May June Total Gender 0 0 0 0 0 0 0 0 0 0 0 0 Female Male Number of Clients by Ethnicity on TCI program at end of period * NB: Total Ethnicity may not equal Total Gender as clients may identify with more than 1 ethnicity Total Ethnicity 0 0 0 0 0 0 0 0 0 0 0 0 European NZ Māori NZ Pakeha Other Pacific Island Unknown Number of Clients by Current Age on TCI program at end of period Total Age 0 0 0 0 0 0 0 0 0 0 0 0 15 16 17 18 19 & Over April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 21

Number of clients in Education / Employment Accommodation Status Suitability of Accommodation Total Clients 0 0 0 0 0 0 0 0 0 0 0 0 Education Employment Education & Employment Neither Education nor Employment Total Clients 0 0 0 0 0 0 0 0 0 0 0 0 Care Parent / Relative Semi Independent Independent Unknown Total Clients 0 0 0 0 0 0 0 0 0 0 0 0 Appropriate Inappropriate Unknown April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 22

Appendix One Provider Return Report Narrative Section To be completed twice per year - due 5th December and 10th July. Please provide (in brief) the following information: 1. An explanation of the variance (if any) between volumes contracted and volumes delivered. 2. The highlights/achievements over reporting period. 3. A description of the issues, trends, gaps and challenges for this service. Please also provide information on how you know your service is making a difference for clients. If you do not currently collect information on this, please tell us how you plan to collect this information in the future. Guidance: The below are Results Based Accountability (RBA) performance measures for assessing the effectiveness and efficiency of services. These can help you identify the type of information you would need to include to report on this. Service Quality and Efficiency - Tell us how well you deliver the service 4. An explanation of how you assess the quality and efficiency of the service. This can include things such as timeliness of service, service accessibility and reach, qualifications of staff delivering the service, staffing ratios, and/or the professional or organisational practice standards that staff work under. Service Effectiveness - Did your service make a difference? Was anyone better off? 5. The service/programme objectives Information on what results you achieved for clients through the delivery of the service/programme. 6. The evidence that you have that indicates the success or otherwise of the service/programme meeting its objectives. This can include information from client evaluations, provider assessments and service evaluations. 7. A summary of what the evidence shows i.e. whether anyone was better off as a result of the service/programme. This could include an improvement in client skills/knowledge, attitude, behaviour and life circumstances. April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 23

Appendix Two Provider Feedback Form Please send to: Community Relationships Community Investment National Office PO Box 1556 WELLINGTON 6140 Or Fax 04 915 0022 Suggested change to the [the Services] Specifications (including appendices) Topic Reference section / page Suggested change / description Name. Date Provider Name...... Contact details.. [in the very back of the document, is where you will place, any forms or questionnaires that are unique to the Service] April 2017 TRANSITION FROM CARE TO INDEPENDENCE SERVICE SPECIFICATIONS 24