Meridian Health Physician Survey This survey will take just five minutes to complete. Responses are anonymous. Information will be used in the aggregate form to make actionable improvements. Responses are requested by vember 13, 2015. In honor of your participation in the survey Meridian Health will be making a donation to the FoodBank of Monmouth and Ocean counties. Meridian will donate $2,000 for achieving a 20% response rate; $3,500 for a 30% response rate; and $5,000 donation for achieving a 35% response rate. Additionally, if all five hospitals achieve a 20% response rate another $1,000 will be donated. Your opinions are important to help us improve and better meet your needs, and your participation will also help local residents and communities in need by supporting the Foodbank. Please take the time to complete each question. Thank you for your time. There are THREE convenient ways you can complete the survey: 1. Complete online at www.meridianhealthsurvey.com (no log-in or password needed) 2. Fax back the completed printed survey to 732-647-1197 3. Drop off the completed printed survey at the medical staff office of any Meridian hospital Please provide the following professional and practice demographic information. Meridian hospital you use most often: Ocean Medical Center Riverview Medical Center Jersey Shore University Medical Center K. Hovnanian Children s Hospital Southern Ocean Medical Center Bayshore Community Hospital Area of specialty: Primary care Family Practice or Internal Medicine Pediatrics general Ob-Gyn Medical specialty Surgical specialty Pediatric Specialty Hospital-based specialty Practice type: Solo practice 2 to 4 physician group practice 5+ physician group practice I. Overall Satisfaction Practice locations: Community-based Hospital-based Your age: 39 and under 40-49 50-59 60+ Your gender: Female Male Ownership structure: Independent Practice Meridian Employed Practice Meridian Managed Practice Very Optimistic Optimistic Pessimistic Very Pessimistic Overall, how do you feel about the practice of medicine today? Very Satisfied Satisfied Dissatisfied Very Dissatisfied Overall, how satisfied are you with your current practice situation? Fax to 732-647-1197 Page 1
II. Please rate the following services, technologies, leadership and support provided by Meridian. Outstanding Very Good Okay Needs Improvement Unacceptable Overall strategy and direction Organizational culture Communications with physicians Physician leadership My hospital leadership team System leadership for Meridian Health Maintaining the financial strength and vitality of the hospitals in the system Being the hospital(s) of choice for the patients you serve Having distinctive centers of care (e.g. Cardiovascular, Cancer, Neuroscience, Pediatrics, etc.) Having leading physicians known for their expertise Overall, ease of doing business with the hospital(s) Overall rating of your primary hospital Overall rating of Meridian Health as an organization Extent to which Meridian Health understands the challenges facing physicians Extent to which Meridian Health is sensitive to the needs and concerns of physicians Ease of entering instructions into electronic patient records Ease of accessing and updating patient information in electronic patient records Compatibility of your electronic patient records with the EHR systems used by Meridian The portal that allows patients and caregivers to schedule appointments, access their records, and find health information III. Communications Please rate your agreement with regard to communications of non-clinical related issues by Meridian. Meridian has been making improvements in communications with physicians Meridian communicates important messages in a timely manner I feel informed about physician events and news at my hospital I feel informed about opportunities to participate in community events, lectures, and screenings offered by Meridian I find the physician extranet a good source of current information Fax to 732-647-1197 Page 2
Communications Continued I am aware of the Meridian publication, Doctors e-notes I feel informed about developments concerning electronic medical records and related programs I would be open to having important information sent to me via e-mail I would like to see more information sent to me for easy viewing on a smart phone I would be inclined to read a letter addressed to me if it was from the president of Meridian, John Lloyd I would be inclined to read a letter addressed to me if it was from the medical staff president or a fellow medical leader Meridian has clearly explained the reasons behind strategic changes across the system Is there one suggestion related to non-clinical communications that you would make to Meridian? IV. Appreciation & Recognition: Please rate your agreement with each of the following. Meridian s Annual Physician Recognition and Appreciation Event held at Convention Hall in Asbury Park is a great opportunity to network with other physician colleagues The Appreciation Event uniquely demonstrates an appreciation of physicians and their contributions Meridian s Physician Meet and Greets are nice opportunities for physicians to get to know colleagues in a friendly atmosphere Meridian Leadership does a nice job overall creating a culture of recognition and appreciation for physicians One of the best ways patients can show gratitude to physicians is to give philanthropically to support the hospital for the care they have received Is there one suggestion related to appreciation and recognition that you would make to Meridian? V. Marketing & Referral Development: Please rate your agreement with each of the following. I am aware of Meridian s consumer physician referral number (1-800-DOCTORS) I believe the patient stories featured in Meridian Healthviews magazine help familiarize the community with the capabilities of Meridian s physicians It is helpful for Meridian to send announcements to the medical staff when new doctors join the medical staff I have reviewed the information on my medical staff office profile for accuracy in the past 12 months Fax to 732-647-1197 Page 3
Marketing & Referral Development Continued I would be interested in viewing and updating my profile electronically for the online consumer directories I am aware of Meridian s new service offerings of After Hours and Urgent Care Meridian effectively uses physician liaisons to visit my practice to let me know about new programs and services It is helpful for Meridian to mail information about program development in key services lines It is helpful for Meridian to mail information about clinical trials and grand rounds conferences It is helpful for Meridian to mail information about new technologies being offered at the hospitals I am familiar with Meridian s pilot offering online appointment scheduling using ZocDoc I believe my patients would prefer to schedule their own doctors appointments online I have looked at online rating organizations like Yelp, Healthgrades, and Google etc. to see how consumers rate me I believe online consumer rating sites will become more important in the future and that physicians need a strategy to manage their online reputation Is there one suggestion related to marketing and referral development that you would like to make to Meridian? VI. General Trends: Please rate your agreement with each of the following. I worry about the growing trends in telemedicine and how it may impact my practice I am concerned about the competition being created in my area by retail clinics like Walgreens, CVS, etc. I think it is time to publish physician-specific quality on hospital websites for referring physicians, insurers and consumers to see I think it is a good idea to publish patient comments about physicians on the hospital s website I believe the patient physician relationship is one of the most personal and fulfilling relationships built on trust and mutual respect The patients I see today are more knowledgeable about their health, conditions, etc. than they were in the past Being a physician brings me fulfillment and personal satisfaction well beyond just earning a living I would encourage a young person to consider becoming a doctor I believe the patient experience encompasses quality and safety I am willing to be involved in initiatives which align the health system around patients to improve clinical outcomes Fax to 732-647-1197 Page 4
VII. Current Trends: Please indicate your feelings on each of the following. Very Positive Positive Negative Very Negative How do you feel about the current state of being a physician? How do you feel about the future state of the medical profession? How do you view the trend of hospital employment of physicians? What effect has EMR had on the quality of care you deliver? What effect has EMR had on the efficiency of your practice? How do you feel about nurse practitioners and physician assistants taking on more duties traditionally performed by physicians? How do you feel about Meridian s partnerships with insurers? How do you feel about Meridian s Clinically Integrated Network, Meridian Health Partners? How do you feel about Meridian s pending merger with Hackensack University Health Network? What is your primary concern or hope for the Meridian/Hackensack merger? VIII. Referral Preferences In general, when you consider specialty referrals for patients, would you say you most often think about the best particular ( )? Doctor for the Patient Hospital for the Patient Consider where you referred the most patients in the past year. What are the two main reasons you chose to refer to physicians or services affiliated with this hospital? Please select two choices from the below list. Personal experience with the provider or hospital Experience and recommendation of trusted colleagues and associates Reputation Availability of specialized services/technologies/procedures Patient preference Proximity to my office Insurance accepted Familiarity long and trusted relationship Good follow up and communication from the provider Good working relationship between my office staff and theirs Positive feedback from patients about this provider Other: During the past year, approximately what proportion of patients requested and named a particular specialist, hospital or facility they wanted to go to? Under 10% Up to 25% About 1/3 About 1/2 Over 50% Fax to 732-647-1197 Page 5
For ancillary services, such as radiology and lab, what are the two main reasons you chose to refer to your primary option? Please select two choices from the below list. Personal experience with the provider or hospital Experience and recommendation of trusted colleagues and associates Reputation Availability of specialized services/technologies/procedures Patient preference Proximity to my office Insurance accepted Familiarity long and trusted relationship Good follow up and communication from the provider Good working relationship between my office staff and theirs Positive feedback from patients about this provider Other: I think my primary hospital at Meridian is Better, Worse, or The Same than the local competition (non- Meridian Hospital) in: Better Worse The Same Emergency Department Services Radiology Nursing Staff Overall Throughput Operating Rooms Catheterization Laboratory Endoscopy/Procedure Specialty Expertise Specialty Access Technology Customer Service to Physicians Patient Experience IX. Future Trends Check the one statement that best reflects your current interaction with your patients around advance care planning: I initiate conversations with my patients about their health care preference and values (advance care planning) I talk to my patients about their health care preferences and values if they bring it up first I would like to initiate and have more conversations with my patients about their health care preferences and values but feel time constricted to do so I would have more conversations with my patients about their health care preferences but I find it an awkward discussion to initiate and would benefit from supportive communication tools As long as a patient has had the conversation with a loved one and has passed along appropriate documents to my office, I do not feel it is necessary for me to discuss their health care preferences and values with them Fax to 732-647-1197 Page 6
Which of the following Social Media sources do you use to promote your practice? Please select all that apply Facebook Twitter Blogging YouTube Other ne of these/i don t use social media to promote my practice How likely are you to recommend the services of Meridian Health to your family and friends? 0 Extremely Unlikely 1 2 3 4 5 6 7 8 9 10 Extremely Likely Thank you for your participation. Fax to 732-647-1197 Page 7