Joint Personal Property Regionalization ~ JPPSO Japan Presented by: Deborah McGlennon Navy Household Goods Program Manager 30 October 2012
Background Personal Property Regionalization effort sanctioned as a logistics efficiency Joint Service Team formed September 2010 DoD D Policy (DoDI DI 4500.57) 57) encourages regionalization Team agreed to leverage successful Air Force and JPPSO Hawaii model Consolidates shipment management functions to regionalized offices Keeps store fronts for counseling & quality assurance
Joint Personal Property Regionalization i Initiative i i Joint Logistics Board approved plan in February 2011 Office of Secretary of Defense assigned project lead Win-win Reduce funding requirements, office equipment, infrastructure Recapitalize manpower & maintain foreign national expertise Improve processes through standardization & streamlining Process bills faster, smarter more experience, less turnover Reduce redundancies CONUS from 91 to 7 OCONUS from 60 to 10 Total from 151 to 17
OSD s Joint IPT Joint Regionalization Integrated t Process Team Co-Chaired by OSD AT&L and USTRANSCOM Services, USCG and SDDC members Meets face-to-face quarterly with telcons as required Work effort includes: Finalized transition timeline Established high level CONOPS Developed a draft high level MOA Regional MOA with specific details to be signed prior to final scheduling of transition by service, by year Working on developing standard business rules
Pacific Regionalization JPPSO Japan at Yokosuka (Navy lead) JPPSO Korea at Yongsan (Army lead) Alaska reach back to JPPSO Northwest (Army lead) Pacific Region sites to remain stand alone PPSOs Guam Diego Garcia
Regionalization (OCONUS) Today Ft Wainwright Stavanger JPPSO Anchorage RAF Menwith ithhill RAF Alconbury Spangdahlem AB RAF Fairford Chievres AB CPPSO Grafenwoehr CBA Mildenhall CPPSO Kaiserslautern Aviano AB ATLANTIC OCEAN LaMadellena Rota NAS NAS Izmir Ankara Sardinia Incirlik AB Cinciberlant (Lisbon) Naples NAS Sigonella NAS Lajes Fld NAS Souda Bay Yongsan Osan AB Kunsan AB Misawa AB Japan NAF Atsugi Yokosuka Yokota AB Iwakuni Camp Zama JPPSO Pearl Harbor Ft Buchanan NSA Bahrain Kadena AB Torii Station Camp Butler NRCC Singapore FISC Guam PACIFIC OCEAN Diego Garcia Air Force Army Navy Marine Corps INDIAN OCEAN Canberra 60 Personal Property Shipping Offices 6
OCONUS with Estimated Shipment Volume JPPSO Europe 70,316 ATLANTIC OCEAN Incirlik AB JPPSO Korea 37,651 JPPSO Japan 34,116 JPPSO Pearl Harbor 37,128 Ft Buchanan Stand Alone Sites NSA Bahrain PACIFIC OCEAN Air Force Army Navy Installation TOTAL (annual) Incirlik AB, TU 2,370 FISC Guam 5714 5,714 NSA Bahrain 3,176 Ft Buchanan, PR 1,796 Diego Garcia INDIAN OCEAN FISC Guam Canberra, AS 226 Canberra Diego Garcia 67 TOTAL 13,349 10 Personal Property Shipping Offices
Personal Property Regionalization (CONUS) Today 91 Personal Property Shipping Offices Air Force Army Navy Marine Corps Coast Guard
Alaska (14,407) Personal Property Regionalization (CONUS) 7 Personal Property Centers 7 Personal of Excellence Property Shipping Offices JPPSO-NorthWest 46,611 JPPSO-North Central 116,422 (29,713) (2,491) Oregon Washington California (74,184) Air Force Army Navy Nevada (6,695) Montana (2,277) (2,765) Idaho 3,938() Utah JPPSO-SouthWest 96,341 Wyoming (1,494) (20,721) Colorado North Dakota (3,450) Nebraska (3,384) Minnesota (1,970) (1,603) Iowa Michigan (4,646) JPPSO-NorthEast 78,576 South Dakota Wisconsin (2,104) VT (2,622) Kansas (14,702) Illinois (11,046) Indiana 4,015 Ohio (11,609) New York (20,703) Pennsylvania (6,249) West Virginia (859) Virginia (72,401) Missouri (14,995) (12,094) Kentucky Arizona New Mexico (15,462) Arkansas Tennessee North Carolina (6,984) Oklahoma (3,323) 323) (10,273) (39,821) (14,257) South Carolina (15,744) Texas (79,145) JPPSO-South Central 128,198 Mississippi (8,312) Louisiana 10,902 Alabama 12,259 Georgia (35,834) Florida (40,430) Maryland 20,575 DC DE 2,782 N H MA RI CT New Jersey 6,212 Maine (3,128) JPPSO-Mid Atlantic 136,484 JPPSO-SouthEast 92,008
Consolidation Timeline CY13 CY14 CY15 CY16 OCONUS Location Lead Service Date Location Date Location Date Location Date Location JPPSO-Hawaii US Navy JPPSO-Japan* US Navy 1-Apr- 13 NAF Atsugi 1-Apr-14 Sasebo 1-Apr-15 MCAS, Iwakuni MCB Camp Butler Okinawa 1-Apr-15 1-Jan-15 Camp Zama Misawa Air Base 1-Apr- 16 Kadena Air Base Torii Station 1-Jan-15 Yokota Air Base JPPSO-Korea* US Army 1-Oct- 16 Osan Air Base Kunsan Air Base JPPSO-Europe* US Army 1-Oct-15 JFTR Lisbon NAS Naples NAS Sigonella Rota Spain NSA Souda Bay Crete 1-Oct- 16 CPPSO Kaiserslautern
Consolidation Timeline CONUS Location Lead Service CY11 CY12 CY13 CY14 CY15 CY16 Date Location Date Location Date Location Date Location Date Location Date Location JPPSO- Northwest (WA) JPPSO-North- Central (CO) JPPSO- Northeast (MA) JPPSO-Mid- Atlantic (VA) US Army US Air Force US Air Force US Army 1-Oct-11 Lajes AB, Portugal 1-Oct-12 15-May-12 31-Dec-12 31-Dec-12 31-Dec-12 15-May-12 Fort Wainwright Greely, AK White Sands, NM Blue Grass Army Depot, KY Fort Snelling, MN Rock Island Arsenal, IL Aberdeen Proving Ground, MD Fort Detrick, MD 1-Apr-13 1-Apr-13 Fairchild AFB, WA Fort Levenworth, KS Tobyhanna Depot, PA 1-Jan-13 Fort Dix / Oakdale, NJ Fort Drum, 1-Oct-13 NY Seymore Johnson AFB, NC Langley AFB, VA Fort Monroe, 1-Apr-13 VA Fort oteustis, usts, VA Fort Lee, VA USCG Yorktown, VA 1-Jan-14 1-Jan-14 1-Apr-14 1-Oct-14 1-Oct-14 Elmendorf Richardson, AK Fort Campbell, KY 1-Jan-15 Fort Knox, TN WestPoint, NY Fort Hamilton, NY Fort Bragg, NC 1-Oct-15 1-Apr-15 Fort Leonard Wood, MO Detroit Arsenal, MI Carlise Barracks, PA MCAS Cherry Point, NC MCB Camp LeJeune, NC 1-Apr-16 1-Jan-16 1-Apr-16 1-Oct-16 Puget Sound NSY, WA Fort Riley, KS NS Great Lakes, IL Philadelphia, PA NSWC Crane, IN NS Norfolk, VA NSA Annapolis, MD NAS Patuxent River, MD
Consolidation Timeline CY11 CY12 CY13 CY14 CY15 CY16 CONUS Location Lead Service Date Location Date Location Date Location Date Location Date Location Date Location JPPSO- SouthEast (FL)* US Navy 15-May-11 NAS Key West, FL NAS Meridian, MS NAS New Orleans, LA 31-Dec-12 Fort Jackson & UTC, SC MCLB Albany, GA 1-Jan-15 Fort Gordan, GA Tyndall AFB, FL 1-Apr-13 MCAS Beaufort, SC Shaw AFB, SC Eglin AFB, FL 1-Jan-15 1-Apr-13 Fort Stewart, GA Charlston, SC 1-Jan-16 Hulburt Field, FL Guantanamo Bay, 1-Oct-14 1-Apr-13 Andros Island, Bahamas Cuba 1-Apr-15 Fort Benning, GA MacDill AFB, FL 1-Nov-11 11 NAS Pensacola, FL 1-Apr-15 Millington, TN Patrick AFB, FL Robins AFB, GA Panama City 1-Oct-15 Moody AFB, GA ######## Fort Buchanan, PR JPPSO- South Central (TX) US Air Force 15-May-11 NAS Fort Worth, TX NAS Corpus Christi, TX 1-Oct-13 Fort Rucker, AL NAS Meridian, MS 1-Jan-15 1-Jan-16 Fort Polk, LA 1-Oct-13 Red Stone Arsenal, AL NAS New Orleans, LA 1-Apr-14 Fort Hood, TX 1-Jan-13 McAlester Army Ammo, OK 1-Apr-15 Fort Sill, OK 1-Apr-16 Fort Bliss, NM 1-Jan-13 Red River Army Depot, TX JPPSO- SouthWest (CA)* NAS Fallon, NV NB Ventura County, CA NAWS China Lake, CA 1-Jan-13 NPS Monterey, CA MCMTC Bridgeport, CA Vandenberg AFB, CA SouthWest US Navy 15-May-11 NWS Seal Beach, CA 1-Feb-12 1-Apr-14 Edwards AFB, CA 1-Oct-15 15 NTC, Fort Irwin, CA NAS Lemoore, CA NAF El Centro, CA 1-Oct-13 Presido Monterey, CA Beale AFB, CA Travis AFB, CA Camp Roberts, CA 1-Apr-15 1-Oct-15 MCAS Yuma, AZ MCAGCC Twentynine Palms, CA Fort Huachuca, AZ Nellis AFB, NV Creech AS, NV 1-Apr-16 1-Oct-16 MCB Camp Pendleton, CA Luke AFB, AZ Davis-Monthan Air Base, AZ
JPPSO Japan JPPSO Japan will serve Japan & Okinawa Annual shipment volume will increase from 4,569 to 34,116 Manpower increase from 15 to ~35 Continuous Process Improvement (CPI) tools Kick off event held 26-28 28 Apr 2011 at JPPSO Pearl Harbor Hawaii CPI team event Oct 11 in Japan Included Navy, Air Force, Army, Marines & SDDC Pacific Accomplished objectives Understand task scope Identified service-unique issues Developed transition plan Discussed foreign national requirements Goal completion FY16
CPI Rapid Improvement Event October 2011 Current State map Future State map Team developed a Current State Map of Personal Property Shipping Office (PPSO) processes to identify: - Boundary between front office function and back office function - Functions, which are different from CONUS PPSO Team developed a Future State Map of Joint Personal Property Shipping Office (JPPSO) processes to identify: - Clear transition between Personal Property Processing Office (PPPO) and JPPSO - Clear understanding of what PPPO and JPPSO s roles and responsibilities are
Focus on Service and dfamily Members JPPSO will provide quality traffic management services to DoD civilian/military personnel in Japan & Okinawa Manage inbound/outbound shipments Liaise with commercial industry partners Ensure payment for services Ensure quality experiences Answer questions and resolve issues Joint because More than one Services personnel are assigned
Strength through Regionalization Strengthen both the face-to-the-customer & face-to- the-industry functions by separating front office from back office tasks Front Office: Personal Property Processing Office (PPPO) located at individual bases responsibilities include inbound/outbound counseling & quality assurance Back Office: JPPSO responsibilities include quality assurance of carrier and agent performance, outbound booking, inbound clearing/sit, non-temporary storage, documentation, billing, & payment
JPPSO PPPO Division i i of Labor PPPO Provide personal property p counseling for all DOD and Coast Guard customers within assigned AOR Process personally procured moves Process local moves Assist members with excess cost Assist with claims Ensure shipments headed for overseas comply with host nation entry requirements & SOFAs Ensure shipments returning from overseas comply with Customs Requirements Respond to customer inquiries Performs Quality Assurance duties for AOR JPPSO Route and book outbound shipments Process inbound shipments Process shipment documentation Process invoices for services Manage non temporary storage lots Manage storage in transit transit program Process Direct Procurement Method shipments Respond to transportation service provider inquiries Manage Direct Procurement Method contracts Supervise work accomplished at owned base level PPPOs Ensure shipments headed for overseas comply with host nation entry requirements & SOFAs Ensureshipments shipments returning fromoverseas overseas comply with Customs Requirements Respond to customer inquiries Tasks highlighted in blue are common to both PPPOs and JPPSOs A PPSO completes all tasks listed above for their base & assigned AOR only 17
One Team, One Fight PPPO s Responsibility Support implementation plan and timelines Upload documentation same day as counseled Verify entitlements prior to counseling Make the hard call, don t pass it on Support JPPSO decisions JPPSO s Responsibility Processing installations shipments Clout to work with TSP on issues Entitlement t clarification Support PPPO decisions Make final decision JPPSO Japan Store Fronts (PPPOs) Collaborative Effort
Way Ahead MOAs Detailed Transition Plan TRIM Capabilities Initial investment costs Manpower transfers Foreign national lead times Appropriate mix of active duty, foreign national, DoD civilians Sub teams at work
JPPSO Japan Service Leads Navy Deborah McGlennon, NAVSUP GLS, deborah.mcglennon@navy.mil Air Force Yvonne Frazier, HQ PACAF, yvonne.frazier@hickam.af.mil f il Chief Curl, HQ PACAF, colleen.curl@us.af.mil Army Gary Gienger, ASC, gary.r.gienger.civ@mail.mil Marine Corps Fred Hyden, HQ MC, frederick.hyden@usmc.mil
Questions