The Key to a Competitive International Advantage: Think Global, Act Local V.Laxmikanth (VLK) Managing Director Broadridge Financial Solutions (India) Pvt. Ltd.
Agenda Broadridge Background India Background Think Local Act Global Our Journey
Broadridge: Who we are Investor Communication Services Securities Processing Services Proxy services for >85% of outstanding shares in US Processed >600 billion shares in 2011 Used by >4,000 institutional investors globally Eliminates >50% of physical mailings >500K votes through mobile apps since launch Processes >$4 trillion in FI trades per day Enable clients to process in >50 countries Ranked #1 Brokerage Service Outsourcing Provider (2010) Tuck-in acquisitions New businesses $B 2.4 2.0 Revenue growth Growth through crisis and recession 5% CAGR 1.4 2005 2011 Broadridge is well positioned to accelerate growth and continue driving strong free cash flow
5,900 Associates In 13 Countries, Serving Financial Services Firms Across 50 Countries..
India At A Glance Worlds Largest Democracy; Population 1.2 Bn 80% Aged less than 45; 51% Aged less than 25 4th Largest Economy in PPP terms 12 th Largest Economy in $ terms 7 th Largest Nation by Size 28 States and 7 Union Territories 22 Official Languages and 450 Dialects Rich Heritage and Culture
Indian IT Industry At A Glance NCR 20% MUMBAI / PUNE 24% HYDERABAD 9% BANGALORE 31% CHENNAI 10% Revenues of $88.1 BN in FY 2011 CAGR of 20+ over the last decade GDP, contribution 6.4% in FY 2011 up from 1.2% in FY 1998 Employs over 2.5 million. Indirect job creation at 8.3 million 50%+ Fortune 500 companies outsource to India
Broadridge India Journey: At Spinoff and Present 420 Headcount 1300 + 76% Retention 85% * 61 st Associate Engagement 91 st ** New and Establishing Generalist * Zinnov Best in Class Range ** Gallup Q12 Percentile 2007 Brand Focus Amongst Top 10 Best Places To Work In India 2012 Domain Specialist
Why Think Global, Act Local
Why Think Global, Act Local Open Innovation trends in organizational changes * 35% Boundaries between employees, vendors and customers will blur 32% Team will self organize 17% Strategic Priorities will be set from the bottom up * McKinsey Quarterly Report 27% Organization s formal hierarchy will become flatter or disappear altogether
Thinking LOCAL The Quadrant Specific Local Needs Associate Career Needs Branding Operating Model Adapting Best Practices Globally Collaboration Tools Associate Engagement Learning and Development LOCAL GLOBAL Global Objective Needing Customization Corporate Social Responsibility Vision & Values GLOBAL Global Objective Global Execution Global Subject Matter Expert Programs Developing Global Leaders Associate Rotation Programs Acting
Think Local, Act Local Establishing Broadridge India Brand s Unique Identity 4 Awards for Most Innovative Brand Campaign 40% Associate Referral 91 st Percentile In Gallup Engagement Survey
Think Local, Act Local Career Development For Broadridge India Needs & Situation 10+ National and International Awards for Best Practices in Talent Management 25% Improvement in Talent Retention
Think Local, Act Local Improve Existing Systems, Services and Processes 70% Associates have contributed Value Add Information Office (VAIO) WAY OF LIFE 8 % Annual productivity gains
Think Local, Act Global United States India
Think Local, Act Global Broadridge Ideation & Collaboration Platform: Conceptualized & Developed in India, Used Globally 800+ Ideas in two years 50% Associates have posted an idea 100+ Ideas Implemented 7 New Business Opportunities
Think Local, Act Global Creative Thinking As Enablers of Innovation: Initiated in Broadridge India, Adopted Globally 200+ Edward De Bono Certified Six Thinking Hats Practioners 100+ Edward De Bono Certified Lateral Thinking Practioners 2012 Edward De Bono Award for Innovation In Human Resources
Think Global, Act Local Living the Vision and Values : Global Message, Applied to Local Context 12 Months effort put in by 19 leaders across Broadridge Globally 82 10 Leaders across all Broadridge Locations part of Vision Group Case Studies Yearly Leadership Development in association with Harvard Business Publishing
Think Global, Act Local Corporate Social Responsibility: Global Support, Local Cause 1 st Urban Residential Bridge School in India for girls 900 + Girl Students Transformed since 2007 through Broadridge s Partnership with MVF Foundation
Think Global, Act Global 2 Global Associate Rotation Programs 17 Business Subject Matter Expert over three Batches 68 3 Leaders Trained Through Broadridge Leadership University Communities of Practice
The Success Mantra Tat Tvam Asi Create a culture that enables a GLOBAL MINDSET thinking and acting. Highest business value and alignment to the global vision. The world is flat Networks Accept that an organization can live at different Global and Locals at the same time. Nature Vs. Nurture
Acknowledgements Information on Indian IT Industry Growth: NASSCOM Zinnov Consulting India Information on Trends McKinsey Quarterly Images on Creative Thinking: Edward De Bono Institute Maps India: www.wikipedia.org India States Outline: www.jsk.gov.in Worldmap: http://geology.com Image of Power plugs: SAP Design Guild www.sapdesignguild.com
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Contact Information V. Laxmikanth (VLK) Managing Director Broadridge Financial Solutions (India) Pvt Ltd Laxmikanth.venkatraman@broadridge.com