Goodlettsville Help Center General Information Contact Information Nonprofit Goodlettsville Help Center Address 108 Depot Street Goodlettsville, TN 37072 1455 Phone (615) 859-4706 Fax 615 859-4701 Web Site Web Site Email jeff@goodlett.comcastbiz.net At A Glance Year of Incorporation 1987 1
Mission & Impact Statements Mission Giving Hope and Help to Strengthen our Community Background The Goodlettsville Ministerial Alliance (GMA), local community leaders and the coordination of various local benevolent funds combined efforts and established the Goodlettsville Help Center (GHC) in March, 1987. There was a need for a central location to refer families/individuals in need. A volunteer Executive Director was recruited and GHC was established. GHC operated in the Goodlettsville City Hall for 5 months before a space was donated by the Bank of Goodlettsville, where it resided for 13 years. In February, 2000, a new space was purchased at 108 Depot Street, where GHC continues to base its operations. All client services are provided and administered at the 108 Depot Street property--the thrift store that is run by GHC, Treasure Hunters Thrift Store, was moved to a new location in October, 2013. It continues in that location and provides a steady stream of income that enables GHC to administer its client assistance programs uninterrupted. The Goodlettsville Help Center has grown from the volunteer Executive Director and a handful of volunteers to a staff of 9 and a sliding volunteer "army" of 30 to 50 local residents. GHC remains a member of the Goodlettsville Ministerial Alliance with member churches providing monetary support on a monthly basis. GHC currently has an involved board of directors comprised of various members of the Goodlettsville community drawn from the church, business and local government areas. The board is committed to helping the Center attain its goals and continues to plan for the future. Impact Goodlettsville Help Center's accomplished goals from 2014 include: 1) Efficiently coordinated and implemented the various programs and services offered by GHC to residents within our service area and steered clients to additional resources in our area that supplement the assistance provided by GHC. 2) Provided food, utility, transportation, and prescription assistance in a continuous stream with no breaks due to "lack of funds". 3) Began Phase I of a renovation plan to upgrade our client waiting area and our "Education Center". 4) Continued an on-going plan to maintain the integrity of the exterior of our physical building to insure the safety and convenience of our clients, staff, and volunteers. Organizational goals for 2015: 1) Sustaining our current program levels of financial and food assistance while evaluating potential client demographics that are underserved in our area. 2) Complete the renovations in our client waiting area and Education Center and plan for a future capital campaign to engage in a major renovation of our food pantry area. 3) Continue our "Job Readiness" tutoring program, provide a space for local employers to conduct job fairs and pursue involvement in adult literacy and GED prep/testing programs. Needs Goodlettsville Help Centers top 5 most pressing needs would include: 1) Additional financial resources to provide past-due utility payment support to more clients in our service area-- our current funds allow us to provide this type of assistance to Goodlettsville residents only, however, we have clients in other areas of Davidson County that are zoned to receive help at our facility (Joelton and Whites Creek) that are currently not eligible to receive this level of assistance due to budgetary restraints. 2) The re-modeling/up-grading of our food pantry area, food storage area, and client services area to alleviate cramped space issues and provide a better environment to serve the clients. 3) The completion of the "maintenance-free" up-grading of the exterior of our building. 4) Pursuing information to allow GHC to provide educational space for those providing GED test prep and adult literacy teaching. 5) Widening the awareness of the existence of our thrift store and the manner in which monies from this operation are used to finance our assistance programs and social services outreach in the community. 2
Other ways to donate, support, or volunteer Goodlettsville Help Center accepts monetary donations by cash, check, or charge (donations by check or charge can now be done via our website), accepts in-kind donations of food, furniture, clothing, and general household items with the exception of television sets. GHC has volunteer opportunities in the food pantry, thrift store, and maintaining the grounds and building of our 108 Depot Street property. Service Categories Primary Organization Category Human Services / Emergency Assistance (Food, Clothing, Cash) Secondary Organization Category Food, Agriculture & Nutrition / Food Banks, Food Pantries Tertiary Organization Category Public & Societal Benefit / Fund Raising & Fund Distribution Areas of Service Areas Served TN - Davidson TN - Robertson TN - Sumner GHC provides food assistance to the residents of Goodlettsville, TN (primarily Davidson County/minority Sumner County and Robertson County) Joelton, TN (Davidson County), Whites Creek, TN (Davidson County), Millersville, TN (Sumner County). We also provide financial assistance to residents of the Goodlettsville community. Board Chair Statement In 1987 the Goodlettsville Help Center (GHC) was founded by community volunteers and church leaders who wanted to establish an organization that could give a hand up in the most effective way to those in our community facing hunger, homelessness and unforeseen financial emergencies that threatened their well-being. We began very humbly in a few hundred square feet of donated space by offering food boxes, clothing and some assistance with emergency shelter, medication and transportation. As our community has grown, so has the need for emergency assistance. The GHC Board has successfully met that increased need by expanding our services and Increasing our corporate and individual donor network. We went from all volunteer organization to a paid staff to more effectively deliver services. Our volunteer Board of Directors was expanded in 2012 to include individuals with varied expertise from local and regional companies as well as the nonprofit sector. Over the years, generous support from churches, individuals and businesses has proved the financial and in-kind resources and leadership that has enabled GHC to provide emergency assistance for thousands of individuals and families. One of our challenges has always been to be alert and responsive to changing community needs and the effectiveness of our programs in meeting those needs. Adequate funding to meet the need for emergency assistance with utilities, shelter or medication is a priority. Reaching out to younger families and seniors who have never before needed emergency assistance and who are often reluctant to ask for help provides not only unique challenges but an exciting opportunity to Give hope and help to strengthen our community. The GHC Treasure Hunter s Thrift Store, which is open to the public, helps provide some of that funding It offers quality new and gently used clothing and other merchandise at very reasonable prices. We are currently developing a Strategic Plan and anticipate this will be complete within the next year. A Development Committee was formed in 2016 to develop a comprehensive fundraising plan and assist in identifying and 3
soliciting support from foundations, corporations, community organizations and individuals. The Committee goals also include assuring that fundraising efforts are cost effective, ethical fundraising practices are followed and donors are appropriately acknowledged. CEO Statement I see my role as Executive Director as similar to that of a construction contractor--this analogy came to mind as I was engaged in doing just that; basically acting as a contractor as I supervised and organized the remodeling of the front exterior of our building, which included many different components from concrete and brick demolition to vinyl siding, window replacement and parking lot sealing. The objectives of this remodeling were to sustain the physical integrity of our building and make it as close to maintenance-free as possible. With that anaology in mind, I see my job at the Help Center in the same light--to help sustain the integrity of the operation as a whole and to work with the Board of Directors in implementing policies and procedures that will safeguard this integrity. The Goodlettsville Help Center provides food assistance, utility payment assistance, gas vouchers (we partner with a local gas station) for those residents with medical or work-related appointments and a shortage of fuel to get them there, medical prescription assistance (we partner with all local pharmacies), emergency lodging for individuals in a temporary transient or domestic upheaval situation, infant/toddler assistance with diapers, wipes, formula and baby food, and hygiene assistance for both males and females. GHC also provides job readiness tutorial services and is currently engaged in pursuing involvement in GED test prep and adult literacy programs. Even though we have set parameters on the various kinds of assistance provided, we keep an open mind and are willing to "think outside the box" when confronted with an unusual request or situation. The Goodlettsville community is generous and provides us the means to confidently assist all legitimate requests. We are currently engaged in an on-going process of up-grading our by-laws, strengthening our Human Resources department, evaluating our client programs and strengthening our thrift store operations. These tasks are so important as a part of the process of protecting the resources of the Goodlettsville Help Center. Our aim is for GHC to continue as a viable source of real help to our local residents in need for generations to come. 4
Programs Programs Food Distribution Description GHC is an "Emergency Food Box Site" of Second Harvest Food Bank and is under contractual agreement to provide food assistance to residents of Goodlettsville, Millersville, Joelton, and Whites Creek, Tennessee. Food assistance is also provided to transients/homeless individuals. Food distributed is obtained from Second Harvest and donated food from Associated Wholesale Grocers, Publix, Kroger, Gordon's Food Service, Pizza Hut, Papa John's Pizza, Tyson Foods, and Auntie Anne's Pretzels, supporting churches in the community, community food drives and individual food donations. Food distributed is based on the size of the household with basic guidelines being provided by Second Harvest. Households are able to receive three "full food orders" within a 6-month period if they live in Joelton, Whites Creek, or Millersville. Goodlettsville residents can receive 3 full and 3 partial food orders within a 6-month period. Budget 35000 Category Population Served Short Term Success Long term Success Program Success Monitored By Examples of Program Success Food, Agriculture & Nutrition, General/Other Food Distribution Families, Children and Youth (0-19 years), Elderly and/or Disabled Short-term success with our food distribution program can be gauged by the households that are able to meet other financial obligations (i.e. rent, utilities, etc.) because they are saving money by obtaining food from us. We have had feedback from clients that this often makes the difference in them, for example, paying their utility bills, putting gas in their car, etc. We would consider the long-term success of our food distribution program to be based on the number of households that do NOT have to continue in our program. Providing food assistance to a household that is short on money allows them to direct what cash resources they do have towards rent or utilities. Included in the long-term view, we expect to provide continuous food assistance to those households with disabled residents or elderly living on a fixed income. Households with working parent(s) tend to use our services on an as-needed basis. We enter all food distribution information into a Second Harvest data base and also keep our own data base on all services provided on a daily basis. This allows us to chart and track all the different categories of assistance that we provide. This information is also used to prepare our annual report. A typical client of ours would be a young, two-parent household with one or two children living in a rental unit. They are typically not collegeeducated and work minimum-wage or slightly higher wage-earning jobs with high turnover. One or the other is periodically unemployed and our food program keeps them going as they re-group and find another job. 5
Thrift Store Description Treasure Hunters Thrift Store is open Monday through Saturday from 10:00 a.m. to 4 p.m. In addition to providing a steady income stream for GHC programs, clients with specific needs can be helped with goods from the store. Budget 45000 Category Population Served Short Term Success Long term Success Program Success Monitored By Examples of Program Success Human Services, General/Other Household Goods Provision Families, Children and Youth (0-19 years), Elderly and/or Disabled The thrift store provides a ready source of assistance for various client needs--i.e. clothing, household goods, luggage, etc. The continued development of the thrift store figures in our long-range planning for GHC--the revenue generated from this aspect of our operation allows us to provide additional assistance to our clients and financially cover most of the overhead expenses incurred. As with any food assistance or financial assistance given to clients, any goods given to those in need is tracked on our computer database and in each client file. A ready example would be those individuals that have suffered from a house fire and lost their possessions. With verification provided with a Red Cross letter and/or fire department report, we are able to help them get set up in their new home. 6
Emergency Financial Assistance Description GHC provides emergency financial assistance in the following categories: 125.00 annually towards utility (electric, gas, water--no telephone assistance provided). Client must have a past-due bill amount that they can't meet. GHC makes a pledge with the utility company and sends a check via USPS--no cash or check is given to the client. 75.00 annually towards transportation assistance which takes the form of gas vouchers that can be redeemed at a local gas station that partners with GHC--clients with doctor's appointments, job interviews, or lack of resources to get to an existing job can receive assistance in this category with verification. 75.00 annually for medical prescription assistance. GHC partners with all local pharmacies. Emergency lodging at a local motel is provided to residents with an emergency situation, transient situation, or domestic upheaval situation. GHC has a billing arrangement with this motel and no cash or check is given to clients. We also will help with teeth extraction in an emergency situation and in some cases, will help a client obtain eyeglasses. ALL CLIENTS MUST PROVIDE VARIOUS DOCUMENTATION AND/OR INCOME VERIFICATION TO QUALIFY FOR FINANCIAL ASSISTANCE. Budget 80000 Category Population Served Short Term Success Long term Success Program Success Monitored By Examples of Program Success Human Services, General/Other Emergency Assistance Families, Children and Youth (0-19 years), Elderly and/or Disabled Short-term success with our various financial assistance categories would be determined by the individual that receives the medicine they need, even though they don't have the cash to purchase it themselves. The wife that has a place to go with her children for 2 nights as she figures out what she is going to do with the volatile domestic situation she finds herself in. The client that has a job but due to other financial obligations, is short on gas to get the that job--we help them stay employed by providing fuel for their vehicle. As with all our programs, long-term success would be gauged by the number of clients that ultimately reach the point where they do NOT need our services. All assistance provided in every category is tracked and monitored on a computer data base plus a hardcopy file on each client/household. An example that comes to mind is a newly-divorced mother of three that was being evicted from her apartment. She was going to be able to move in with a family member but did not have room for all of her personal possessions--we paid for a storage unit for her for two months and found a church that had volunteers that were willing to help her move. CEO Comments Due to the consistent increase in demand for assistance in all areas and the age of our current facilities, we are excited about embarking on a plan to remodel/expand our food pantry to better serve our clients and to make our client waiting area and in-take office more comfortable and user-friendly. With the steady increase in electrical rates we are seeing a likewise steady increase in requests for assistance with electric bills--our current budget allows us to provide past-due utility assistance to residents of Goodlettsville however, we would like to 7
expand this program to provide this type of assistance to other residents within our Davidson County service area. 8
Governance Board Chair Board Chair Mr.. Jerry Garrett Company Affiliation Retired/City of Goodlettsville/First Baptst Church Term Jan 2015 to Jan 2017 Email jerry.garrett@comcast.net Board Members Name Affiliation Status Mrs. Judy Batey Community Volunteer Voting Mr. John Coombs City of Goodlettsville Voting Mrs. Audrey Cooper Tyson Foods Voting Mr. Jerry Garrett Mrs. Kathy Johnson Gity of Goodlettsville/First Baptist Church Retired Voting Mrs. Joy Lamberson McNaughten Broker Headquarters Group Voting Mr. David Pitzer Pitzer CPA Voting Mrs. Cindy Pryor Dollar General Corp. Voting Mrs. Libby Riggins Retired Voting Mr. David Rutherford Associated Wholesale Grocers Voting Mrs. Flora Sanes Community Volunteer Voting Mr. Willie Shelton Community Volunteer Voting Board Demographics - Ethnicity African American/Black 2 Asian American/Pacific Islander 0 Caucasian 10 Hispanic/Latino 0 Native American/American Indian 0 Other 0 0 Board Demographics - Gender Male 5 Female 7 Unspecified 0 Governance Board Term Lengths 3 Board Term Limits 2 9
Board Meeting Attendance % 80% Written Board Selection Criteria? Written Conflict of Interest Policy? Under Development Yes Percentage Making Monetary Contributions 50% Percentage Making In-Kind Contributions 80% Constituency Includes Client Representation No Number of Full Board Meetings Annually 4 Board CoChair Board CoChair Mrs. Kathy Johnson Company Affiliation Retired Term Jan 2015 to Jan 2017 Email kathyyjohnson@comcast.net Standing Committees Executive Finance Nominating Human Resources / Personnel Development / Fund Development / Fund Raising / Grant Writing / Major Gifts Risk Management Provisions Automobile Insurance Commercial General Liability General Property Coverage Directors and Officers Policy Workers Compensation and Employers' Liability Additional Board Members Name Mrs. Janice Bowling Mrs. Lori Cordell Mr. Tim Ellis Mr. Billy Jones Mrs. Jenny Nichols Mr. Steve Scott Affiliation Retired Community Volunteer City of Goodlettsville Community Volunteer Community Volunteer Community Volunteer CEO Comments 10
In 2016 our Board continues to focus on implementing best practices to enable GHC to provide efficient and effective service to our clients, good stewardship of resources and a fulfilling experience for employees and volunteers. To accomplish this we have begun a Strategic Planning process and Strategic Planning Committee members have attended a full-day Center for Nonprofit Management seminar and are meeting regularly. Because the need for emergency assistance in our community continues to grow our challenge is to be aware of changing needs and position GHC to be able to respond effectively. Moving our Treasure Hunters Thrift Store to a separate more visible location in 2013 has expanded awareness of community needs and the programs GHC provides to address those needs. Growth and additional staff and volunteers have made it important to make sure we have good employee practices in place. To that end we added a Human Resources Committee whose membership includes two human resource professionals. A Development Committee has been added in 2016 to develop a comprehensive fundraising plan and assist the Executive Director in identifying and soliciting support from foundations, corporations, community organizations and individuals and assure fundraising efforts are cost effective. 11
Management Executive Director/CEO Executive Director Term Start July 2015 Email Mr. Jeffrey Lee Cordell jeff@goodlett.comcastbiz.net Experience Background in Education with a B.S. degree in Education and a Masters Degree in Administration. Served 10 years as a teacher, and 20 years as a Principal. Served 9 years as a Goodlettsville City Commissioner. Presently serving as School Board Representative for Sumner County. Attend Connell Memorial United Methodist Church. Served 8 years as Sunday School Superintendent and 15 years Sunday School teacher. Married to Lori Cordell 30 years and they have two children. Former CEOs Name Term Mrs. Karen Fellwock Aug 2012 - June 2015 Ms. Jackie Joyce Jeske Jan 2009 - Sept 2011 Staff Full Time Staff 0 Part Time Staff 9 Volunteers 30 Contractors 0 Retention Rate 90% Plans & Policies Does the organization have a documented Fundraising Plan? Under Development Does the organization have an approved Strategic Plan? Under Development Number of years Strategic Plan Considers N/A In case of a change in leadership, is a Management Succession plan in place? Under Development Does the organization have a Policies and Procedures Plan? Under Development Does the organization have a Nondiscrimination Policy? Yes Does the organization have a Whistle Blower Policy? Yes 12
Does the organization have a Document Destruction Policy? No Awards Awards Award/Recognition Organization Year Service of Excellence Goodlettsville Area Chamber of Commerce 2004 CEO Comments By 2013, increased demand for assistance and growing popularity of GHC s Treasure Hunters Thrift Store made maintaining both operations in the original facility an increasing challenge. The store serves as an important revenue stream to fund our financial assistance programs. In late summer of 2013 Board made the decision to move the thrift store to a larger, more visible location. This initially presented logistical and staffing challenges since the Executive Director managed both operations. The benefits of the move have been increased revenue to fund programs and much greater public awareness of GHC programs, and services and needs. Physical separation of the Thrift Store and assistance programs also provided a more pleasant and private facility for those needing assistance. Eventually it will also enable GHC to gain much needed space to improve our food distribution program. In 2015 GHC hired a separate manager for the Thrift Store and full time supervision by a hands on manager continues to increase revenues. The Board has adopted a Management Succession plan and a Strategic Plan will be in place in the next 12 months. 13
Financials Fiscal Year Fiscal Year Start Jan 01 2016 Fiscal Year End Dec 31 2016 Projected Revenue $417,000.00 Projected Expenses $415,000.00 Endowment Value $0.00 Endowment Spending Policy Income Only Endowment Spending Percentage (if selected) 0% Detailed Financials Revenue and Expenses Fiscal Year 2015 2014 2013 Total Revenue $731,352 $802,741 $861,962 Total Expenses $738,592 $828,996 $862,323 Revenue Sources Fiscal Year 2015 2014 2013 Foundation and Corporation $2,820 $2,820 $2,870 Contributions Government Contributions $0 $0 $0 Federal $0 $0 $0 State $0 $0 $0 Local $0 $0 $0 Unspecified $0 $0 $0 Individual Contributions $45,714 $43,086 $53,371 Indirect Public Support $1,867 $1,915 $2,583 Earned Revenue $191,371 $179,753 $174,478 Investment Income, Net of Losses $153 $306 $376 Membership Dues $0 $0 $0 Special Events $34,125 $33,937 $37,229 Revenue In-Kind $455,302 $539,519 $591,055 Other $0 $1,405 $0 14
Expense Allocation Fiscal Year 2015 2014 2013 Program Expense $637,940 $711,645 $722,740 Administration Expense $93,968 $105,087 $131,906 Fundraising Expense $6,685 $12,264 $7,677 Payments to Affiliates $0 $0 $0 Total Revenue/Total Expenses 0.99 0.97 1.00 Program Expense/Total Expenses 86% 86% 84% Fundraising Expense/Contributed Revenue 8% 15% 8% Assets and Liabilities Fiscal Year 2015 2014 2013 Total Assets $368,862 $374,950 $417,591 Current Assets $102,929 $92,446 $127,982 Long-Term Liabilities $0 $0 $0 Current Liabilities $3,908 $2,756 $25,737 Total Net Assets $364,954 $372,194 $391,854 Short Term Solvency Fiscal Year 2015 2014 2013 Current Ratio: Current Assets/Current Liabilities 26.34 33.54 4.97 Long Term Solvency Fiscal Year 2015 2014 2013 Long-Term Liabilities/Total Assets 0% 0% 0% Top Funding Sources Fiscal Year 2015 2014 2013 Top Funding Source & Dollar Amount Noncash Contributions $455,302 In-Kind Donations $539,519 In-Kind Donations $591,055 Second Highest Funding Source & Dollar Program Revenue Program Revenue Thrift Store Sales Amount $191,371 $179,753 $174,478 Third Highest Funding Source & Dollar Amount Contributions, Gifts and Grants $45,714 Contributions, Gifts, and Grants $43,086 Contributions and Gifts $53,371 Capital Campaign Is the organization currently conducting a Capital Campaign for an endowment or the purchase of a major asset? No Capital Campaign Goal $0.00 State Charitable Solicitations Permit TN Charitable Solicitations Registration Yes - Expires June 2017 Registration No 0 Organization Comments As the board of directors and management continue to up-grade and improve our record keeping and fiscal policies, there is a level of excitement as we look forward to future plans for the Goodlettsville Help Center and its position in the community. We are fortunate that the business owners, churches, and residents of this community are on board with what we are seeking to accomplish--to better serve the emergency needs of those residents in crisis within our service area. 15
GivingMatters.com Financial Comments Financial data from 2009 forward is taken from audits. Previous years' financials taken from the 990. For those years, donations from foundations and corporations are included with individual donations. Audit and 990 completed by Parker, Parker & Associates, PLC. Comment provided by Kathryn Bennett 8/31/16. Created 12.06.2017. Copyright 2017 The Community Foundation of Middle Tennessee 16