Becoming a Results Oriented Leader Barb Schreiner, PhD, RN, CDE, BC-ADM, CPLP ANA Leadership Institute Webinar October 18, 2012 Becoming a Results-Oriented Leader 1
Webinar Objectives 1. Identify the characteristics of results oriented leadership 2. Describe strategies for aligning your personal goals with organizational goals 3. Discuss quantitative and qualitative methods for assessing goal achievement 4. Identify common barriers to goal achievement and strategies for overcoming them 5. Describe the role of the leader in developing and sustaining a results oriented organizational culture. Becoming a Results-Oriented Leader 2
Your Turn Share one of your goals as a leader in your organization. Becoming a Results-Oriented Leader 3
Tools for Results-Oriented Leadership Tools for results oriented action Current state Desired state Design Implement Evaluate Celebrate Identify and understand problem Set goals using so that Plan approach Communicate Assess and manage progress Adjust based on formative data Collect and use summative data Recognize performance Becoming a Results-Oriented Leader 4
Barriers to Results-Oriented Leadership Becoming a Results-Oriented Leader 5
Results-Oriented Leadership: The Links Becoming a Results-Oriented Leader 6
Becoming a Results-Oriented Leader Absolute focus on results Personal accountability Set expectations and targets Experiment and innovate Measure the right things Seek feedback Develop professionally Set personal gain aside Becoming a Results-Oriented Leader 7
EVALUATE Your Experience What 3 words would describe your experience today? What will you do differently as a result of attending today s session? What are you still curious about related to today s session? Becoming a Results-Oriented Leader 8
Reading List Duncan, J., Montalvo, I., Dunton, N. (2011). NDNQI case studies in nursing quality improvement. Silver Spring, MD: American Nurses Association. Dunton, N.E. (2008). Take a cue from the NDNQI. Nursing Management, 39(4), 20,22-23. Dunton, N., & Montalvo, I. (Eds.). (2009). Sustained improvement in nursing quality: Hospital performance on NDNQI indicators, 2007-2008. Silver Spring, MD: American Nurses Association. Felgen, J. (2007). Leading lasting change: I2E2. Minneapolis, MN: Creative Health Care Management, Inc. Finnie, W., & Early, S. (2002). Results-based leadership: An interview with Dave Ulrich. Strategy & Leadership, 30(6), 23-29. Greenleaf, R.K. (1977/2002).Servant leadership: A journey into the nature of legitimate power and greatness. Mahwah, NJ: Paulist Press. Institute of Medicine (IOM). (1999). To err is human: Building a safer health system. Washington, DC: National Academies Press. Institute of Medicine (IOM). (2001). Crossing the quality chasm: A new health system for the 21st century. Washington, DC: National Academies Press. Institute of Medicine (IOM). (2004). Keeping patients safe: Transforming the work environment of nurses. Washington, DC: National Academies Press. Joiner, B., & Josephs, S. (2007). Leadership agility: Five levels of mastery for anticipating and initiating change. San Francisco, CA: Jossey-Bass. Kaplan, R. S., & Norton, D. R. (1992/2005). The Balanced Scorecard: Measures that drive performance. Harvard Business Review, 83(7/8), 172-180. Madsen, S. R., & Gygi, J. (2005). An interview with John H. Zenger on extraordinary leadership. Journal of Leadership & Organizational Studies, 11(3), 119-125. Montalvo, I., & Denton, N. (2007). Transforming nursing: Data into quality care: Profiles of quality improvement in U.S. healthcare facilities. Silver Spring, MD: American Nurses Association. Orey, M. (2011). Results based leadership. Industrial and Commercial Training, 43(3), 146-150. Roussel, L., & Swansburg, R. (2009). Management and leadership for nurse administrators (5th ed.). Boston, MA: Jones and Bartlett. Tomey, A. M. (2009). Guide to nursing management and leadership (8th ed.). St. Louis, MO: Mosby. Ulrich, D., & Smallwood, N. (2011). Personal leader brand. Leadership Excellence, 28(4), 16-17. Ulrich, D., Zenger, J., & Smallwood, M. (1999). Results-based leadership. Boston, MA: Harvard Business School Press. Becoming a Results-Oriented Leader 9
Reading List, continued Wandersman, A., Imm, P., Chinman, M., & Kaftarian,S. (2000). Getting to outcomes: A resultsbased approach to accountability. Evaluation and Program Planning, 23(3),389-395. Yoder-Wise, P.S. (2011). Leading and managing in nursing (5th ed.). St. Louis, MO: Mosby. Zenger, J. H., & Folkman, J. (2004). The handbook for leaders: 24 lessons for extraordinary leadership. New York: McGraw Hill. Becoming a Results-Oriented Leader 10
Facilitator Biography Barb Schreiner, PhD, RN, CDE, BC-ADM, CPLP Dr. Barb Schreiner is presently a core faculty professor in the graduate nursing programs with Capella University. Her responsibilities include online courseroom teaching, course development, curriculum committee work, and accreditation preparation. She has developed many of the leadership courses in the DNP program. She also chairs the faculty scholarship committee. Dr. Schreiner has a master's degree in nursing from the University of Florida where she also minored in adult education. She has a PhD in education from Capella University where she specialized in training and performance improvement. She holds a Board certification in Advanced Diabetes Management (BC-ADM), is a Certified Professional in Learning and Performance (CPLP), and is a Certified Diabetes Educator (CDE). Dr. Schreiner's career has been a blend of clinical practice and management, education, research and performance improvement. She has a 35-year history of teaching in both clinical and academic environments. As an advanced practice nurse, she has provided diabetes care and education to children and adults in a variety of settings, including summer camps (and cruise ships). She has directed and managed several large diabetes/ endocrine clinics and education centers. She has been involved with more than 40 research projects, including serving as a coinvestigator with the NIH-NIDDK study to prevent and manage type 2 diabetes in children. Dr. Schreiner has more than 70 publications (peer-reviewed, book chapters, and abstracts) and has coordinated and/or presented more than 400 continuing education programs (local, regional, and national). She is actively involved with her professional organizations serving as past lead faculty for a national training program for diabetes educators, past chair of a content expert panel for a national certification program, and currently a member of the board of directors of the American Association of Diabetes Educators (AADE). Before working at Capella University, she was a training and performance specialist with a large biotechnology company. In addition to her teaching responsibilities, Dr. Schreiner maintains an active consulting business. Dr. Schreiner believes that as adult learners, we learn best in a community as we share experiences, tips, and tools. Her current academic and research interests include: evolving expertise among health care providers, educational approaches using cognitive-based learning theory, and e-mentoring. Becoming a Results-Oriented Leader 11