National Outsourcing Association PARK PLAZA RIVERBANK HOTEL, LONDON THURSDAY 25TH OCTOBER 2012 ENTRY PACK
National Outsourcing Association PARK PLAZA RIVERBANK HOTEL, LONDON THURSDAY 25TH OCTOBER 2012 The 2012 National Outsourcing Association Awards (NOAAs), in association with Wipro Technologies invites you to enter a submission to this industry leading event. After the phenomenal success of the 2011 NOAAs, the NOA is proud to present the ninth annual awards to recognise and reward innovation and achievement by suppliers, users and integrated teams within the outsourcing industry. The winners represent the length and breadth of the outsourcing industry, from banking to telecoms, small companies to large, individuals and major corporates. With planned attendance of 500 guests, the glittering evening will provide an ideal setting to entertain and network with leading players from the industry. The NOAAs are unique in that they are completely independent, and as such they are highly respected and coveted within the industry. How to Enter Entry to the NOAAs 2012 is free and straightforward. Simply follow the stages below, and ensure that your entry/ies abide by the general entry rules. Stage 1 Decide which categories you wish to enter. The same project can be submitted in more than one category. However, each entry must be submitted with a separate entry form and should be tailored to meet the specific criteria for the relevant category. Some categories require references. Please ensure you include these, if requested. Stage 2 Complete the entry form for each submission and attach any relevant supporting material, according to the general entry rules. Please also supply a 500 word synopsis for each submission which, should you be shortlisted, will be published in the finalist book after the event. This year we have amended the judging criteria to help clarify the submission process and simplify the judging. Please set out your submission using the key headings. Please also note that these key headings are weighted to help you identify areas of the utmost importance. Headings are key, bullets are provided as a steer/suggestion. Judges will give preferences to awards submissions that adhere strictly to the key headings. Stage 3 Return your submission to: NOA, 44 Wardour Street London W1D 6QZ Please also email a copy to admin@noa.co.uk. Each hard copy submission must include the following: 1 x entry form 4 x 1200 word submission 1 x 500 word synopsis 1 x supporting material (if desired) The categories will be judged solely on the information submitted on the entry form. The supporting material will be referenced to help distinguish finalists and winners, when results are very close. No feedback will be provided on the judging process and the judge s decision is final. Deadline Entry forms must be received no later than 5pm on Friday 27th July 2012.
New Award Categories There have been a number of developments to the categories this year. The following awards have been created: Outsourcing Rising Star to find and reward the potential future leaders of the outsourcing industry. Shared Services Centre of the Year our focus is much broader than outsourcing! Outsourcing Skills Development Programme of the Year talent is our industry s number one issue. We wish to recognise those that are addressing people development. Outsourcing Works Award for Best Delivery of Business Value we know Outsourcing Works. We want the rest of the business industry to know that too. This Award is integrated with our key campaign for 2012. In-house Outsourcing Professional of the Year to recognise individuals that play an instrumental role working in-house on outsourcing projects. 01 BPO CONTRACT OF THE YEAR The BPO Contract of the year will be judged on the basis of its ability to deliver both initial and ongoing business value to the client, incorporating both best practice and continuous. Detail the outsourcing drivers and constraints Detail the business case and development of the strategic approach for delivery thereof What benefits were delivered to the client organisation against target? How did the objectives compare to client deliverables achieved? Evaluation: how did you measure the success of the project eg 02 IT OUTSOURCING PROJECT OF THE YEAR The ITO Project of the Year will be judged on the basis of its ability to deliver both initial and ongoing business value to the client, incorporating both best practice and continuous. Detail the outsourcing drivers and constraints Detail the business case and development of the strategic approach for delivery thereof What benefits were delivered to the client organisation against target? How did the objectives compare to client deliverables achieved? Evaluation: how did you measure the success of the project eg. Maximum 1200 words split under the 5 headings
National Outsourcing Association 03 FINANCIAL SERVICES OUTSOURCING PROJECT OF THE YEAR The Financial Services Outsourcing Project of the Year will be judged on the basis of its ability to deliver both initial and ongoing business value to the FS client, incorporating both best practice and continuous. Detail the outsourcing drivers and constraints Detail the business case and development of the strategic approach for delivery thereof What benefits were delivered to the client organisation against target? How did the objectives compare to client deliverables achieved? Evaluation: how did you measure the success of the project eg. 04 PUBLIC SECTOR OUTSOURCING PROJECT OF THE YEAR The Public Sector Outsourcing Project of the Year will be judged on the basis of its ability to deliver both initial and ongoing business value to the public sector client, incorporating both best practice and continuous. Detail the outsourcing drivers and constraints Detail the business case and development of the strategic approach for delivery thereof What benefits were delivered to the client organisation against target? How did the objectives compare to client deliverables achieved? Evaluation: how did you measure the success of the project eg. Maximum 1200 words split under the 5 headings
National Outsourcing Association 05 TELECOMMUNICATIONS, UTILITIES AND HIGH-TECH OUTSOURCING PROJECT OF THE YEAR This Award will be judged on the basis of its ability to deliver both initial and ongoing business value to the client, incorporating both best practice and continuous. Detail the outsourcing drivers and constraints Detail the business case and development of the strategic approach for delivery thereof What benefits were delivered to the client organisation against target? How did the objectives compare to client deliverables achieved? Best practice and Governance: 20% Evaluation: how did you measure the success of the project eg. 06 OFFSHORING PROJECT OF THE YEAR This category is for offshore projects and can be submitted to by suppliers, end users or joint teams. The Offshoring Project of the Year will be judged on the basis of its ability to deliver both initial and ongoing business value to a client, incorporating both best practice and continuous through the use of at least one offshore operation. As such, this category is open to projects using either one offshore destination or a multi-shoring approach. Detail the outsourcing drivers and constraints Detail the business case and development of the strategic approach for delivery thereof using an offshore location What benefits were delivered to the client organisation against target? How did the objectives compare to client deliverables achieved?. Evaluation: how did you measure the success of the project eg. Maximum 1200 words split under the 5 headings
National Outsourcing Association 07 IN-HOUSE OUTSOURCING PROFESSIONAL OF THE YEAR In-house Outsourcing Professional of the Year is a new category that has been developed to recognise individuals that play an instrumental role working in-house on outsourcing projects. This category is open to all in-house professionals (both supplier and customer side), including buyers of technology services, procurement professionals, in house lawyers, heads of outsourcing, supplier deal analysts etc. Strategy: 20% Detail the overview of the strategic nature of the transactions worked on Share the objectives of the business cases of the transactions Market Insight: 15% Demonstrate use of market insight and industry knowledge to deliver solutions and address issues Share examples of thought leadership Detail how your work adheres to or leads best practice Business benefits: 35% Demonstrate how you have aligned the outsourcing strategy to deliver business benefits to the company Detail internal client focus, contribution and value to the internal client Include a minimum of 3 testimonials from internal clients (max 1 paragraph each) Making a difference: 20% Demonstrate how you made a critical difference to transactions Explain how you made things happen - i.e detail your unique / innovative approach Share examples of thought leadership and innovative solutions Why you: 10% In no more than 50 words please describe why you should win this award 08 OUTSOURCING RISING STAR OF THE YEAR This Award is open to individuals who have shown demonstrable achievements in their outsourcing career to date and show significant promise for their future career in outsourcing and the outsourcing profession as a whole. Can be nominated or self-submitted. Applicants need only one year plus experience in outsourcing. Evidence of work: 20% Highlight a minimum of 3 examples of excellent work which demonstrate outstanding understanding of service management or management Testimonials: 30% To support your nomination, please provide a minimum of 3 brief (max one paragraph) testimonials from clients / team members / your employer Future promise: 20% Detail how you believe you show promise as a future leader of the industry Why you: 10% In no more than 50 words please describe why you should win this award Future of the industry: 20% Share your views on a particular future outsourcing issue or how outsourcing as a whole might change in the future Maximum 1200 words 09 OUTSOURCING SERVICE PROVIDER OF THE YEAR Open to supplier companies. This Award will be judged on the basis of a suppliers ability to deliver both initial and ongoing business value to clients, incorporating both best practice, continuous and also demonstrable commitment to the development and future of the industry. Detail your strategic vision Detail your partnership ethos Show your approach to talent management Detail your company s own growth and performance against targets Demonstrate the value delivered throughout all stages of at least 2 recent client projects (to date). Include how the results compared to objectives Detail your approach taken to benefits realisation: what Include a minimum of 3 client testimonials (max one paragraph each) Detail your contribution to clients and the outsourcing industry What and how does your company work to achieve best practice for clients Evaluation: how do you measure the success of your projects eg. Detail the company s approach to open and honest communications. Describe what makes you different from all other service providers Credit will be given to submissions demonstrating use of the NOA s Maximum 1200 words split under the 5 headings
National Outsourcing Association 10 OUTSOURCING CONTACT CENTRE PROVIDER OF THE YEAR Open to service providers. This Award will be judged on the basis of a suppliers ability to deliver both initial and ongoing business value to clients, incorporating both best practice, continuous and also demonstrable commitment to the development and future of the industry.. Detail your strategic vision Detail your partnership ethos Show your approach to talent management Detail your company s own growth and performance against targets Demonstrate the value delivered throughout all stages of at least 2 recent client projects (to date). Include how the results compared to objectives Detail your approach taken to benefits realisation: what Include a minimum of 3 client testimonials (max one paragraph each) Detail your contribution to clients and the outsourcing industry What and how does your company work to achieve best practice for clients Evaluation: how do you measure the success of your projects eg. Detail the company sapproach to open and honest communications Describe what makes you different from all other service providers Credit will be given to submissions demonstrating use of the NOA s 11 OUTSOURCING ADVISORY OF THE YEAR Open to consultancies, law firms, marketing consultancies, recruitment consultancies, advisories, analysts, etc. This Award will be judged on the basis of a suppliers ability to deliver both initial and ongoing business value to clients, incorporating both best practice, continuous and also demonstrable commitment to the development and future of the industry. Detail your strategic vision Detail your partnership ethos Show your approach to talent management Detail your company s own growth and performance against targets Demonstrate the value delivered throughout all stages of at least 2 recent client projects (to date). Include how the results compared to objectives Detail your approach taken to benefits realisation: what Include a minimum of 3 client testimonials (max one paragraph each) Detail your contribution to clients and the outsourcing industry What and how does your company work to achieve best practice for clients Evaluation: how do you measure the success of your projects eg. Detail the company s approach to open and honest communications Describe what makes you different from all other service providers Credit will be given to submissions demonstrating use of the NOA s
National Outsourcing Association 12 OFFSHORING DESTINATION OF THE YEAR following 2 key headings: Strategy: 40% Detail your overall strategic vision Share your approach to differentiation Detail your target markets and approaches to Highlight your focus on skills development and talent management Demonstrate your approach to building an innovative continual collaborative Results : 60% Detail your country s own growth and performance against targets Share your country s focus on and commitment to best practice Detail how your country is contributing to the ongoing development of the global outsourcing industry Detail the top line projects of at least 3 UK companies who have recently (in the last two years) invested in your country Include a minimum of 3 different UK client testimonials that are currently active in your country (max one paragraph each) Maximum 1200 words split under the 2 headings 13 OUTSOURCING END-USER OF THE YEAR Open to end-users of outsourcing services only. End users can selfsubmit or be nominated by suppliers. This submission can look at an overall approach to outsourcing covering many projects, or focus on just one outsourcing project. following 4 key headings: Strategy: 25% Detail your strategic vision and the role of the outsourcing/s in helping to achieve that Detail the business case and the outsourcing drivers and constraints Detail the development of the strategic approach to outsourcing Demonstrate how your organisation has implemented an outsourcing strategy with examples of successful outsourcing project/s Detail your partnership ethos Detail your programme for talent management around outsourcing Demonstrate your partnering approach with supplier/s throughout all phases of the Benefits realisation: 40% Detail your company s own growth and performance against targets overall Demonstration of the business case including statistics for your organisation s return on investment (ROI) project/s. Include how the results compared to objectives Detail your approach taken to benefits realisation: what statistics for the project s tangible Return on Investment (ROI), as Evaluation: how did you measure the success of the project eg. Detail your contribution to the broader outsourcing industry What and how does your company work to achieve best practice in outsourcing Detail your approach to standardisation of processes and use of best practice Credit will be given to submissions demonstrating use of the NOA s Maximum 1200 words split under the 4 headings 14 AWARD FOR INNOVATION IN OUTSOURCING Open to end users, suppliers and the support industry. This Award will recognise an exemplary approach to innovation and can relate to an innovative company / model / approach or an innovative solution to a given project. It is not focused on the launch of an innovative product unless that product brings direct innovation to the outsourcing industry. following 4 key headings: Strategy: 30% Detail the business case for the innovation Highlight the objectives of the innovation and overall targets to deliver The innovation: 20% Detail what is unique about this innovation Highlight future plans for this innovation Benefits: 30% Details the benefits delivered throughout all stages of the project/lifecycle and contrast to objectives Share how this innovation contributes to the broader outsourcing industry Best practice: 20% Detail how this innovation relates to setting new standards for industry best practice Maximum 1200 words split under the 4 headings
National Outsourcing Association 15 OUTSOURCING WORKS - AWARD FOR DELIVERING BUSINESS VALUE IN OUTSOURCING This new Award has been established to recognise the real business value outsourcing can deliver. The award will be given to the outsourcing project which delivers the most significant business benefits against the original business case. End users, suppliers and advisories can submit projects for this award. Business objectives: 15% Detail the overall business objectives of undertaking the outsourcing Share the explanation of the business case for outsourcing Project overview: 10% Detail the scope of the project Highlight what you believe to be distinctive about this project Business value: 55% Detail the results of the project against objectives Demonstrate tangible RoI Detail other results How has this project changed the business? Best practice: 10% Detail how this project delivers best practice Share how this project contributes to the overall outsourcing industry Share lessons learned from this project The future: 10% Detail how this project may impact future plans for further outsourcings or has changed the industry proving the value of outsourcing 16 SHARED SERVICE CENTRE OF THE YEAR AWARD The Shared Service Centre of the Year will be judged on the basis of its ability to deliver both initial and ongoing business value to the clients, incorporating both best practice and continuous. - Detail the outsourcing drivers and constraints - Detail the business case and development of the strategic approach for delivery thereof /s Detail approach to culture and culture change management Detail approach to branding What benefits were delivered to the client organisations against target? mechanisms were used to speed up delivery and ensure certainty - How did the objectives compare to client deliverables achieved? - It is essential to demonstrate the business case and provide - Demonstrate the value delivered to the wider businesses as a result - Detail the end customer response Evaluation: how did you measure the success of the project eg.
National Outsourcing Association 17 AWARD FOR ACADEMIC ACHIEVEMENT Open to Masters or MBA students to nominate dissertations based on a sourcing related topic. The dissertations must have been submitted and marked during the academic year 2011/2012. following 4 key headings: Exploring outsourcing practice that results in the creation of knowledge significant to the outsourcing profession Challenging or developing the practice of others in the outsourcing profession The potential to lead to significant insights which are likely to make a lasting impact upon personal and professional understanding Demonstrate an ongoing commitment to professional development of self and others Students should provide a synopsis of the dissertation for consideration of no more than 1200 words. 18 AWARD FOR CORPORATE SOCIAL RESPONSIBILITY We will be accepting charitable, community development and green initiatives within this CSR category. Objectives: 15% Explain the background of the initiative and give the reasoning behind it? Detail the project objectives 19 AWARD FOR SKILLS DEVELOPMENT PROGRAMME OF THE YEAR This Award is open to all companies: end users, suppliers and advisories for their corporate approach to skills development in outsourcing. It is also open to projects which have addressed the skills requirement. following 4 key headings: Situation analysis: 15% Analyse the situation Detail the skills requirement Share the importance of outsourcing skills to this project/your organisation Approach to skills development: 25% Detail your approach to skills development / talent management What has been unique about your approach Results: 35% Detail how many individuals have been involved in the programme Share the results of the skills programme to the individuals Share the results of the skills programme to the project/company Contribution to industry: 25% Share the results of the skills programme to the individuals Detail learning and future plans as a result Maximum 1200 words split under the 4 headings Implementation: 30% How was the project delivered to ensure it met set objectives? How were the decisions made? Please state the start date and completion date of the project Evaluation: 30% Who were the stakeholders and what did the CSR initiative deliver to all stakeholders? statistics for deliverables for all the stakeholders - tangible return on investment (RoI) if possible If the CSR initiative is not for your own company expand on how you achieved the objectives for your client? and why you should win this award Future: 10% Please indicate the future plans for this initiative
General Entry Rules All submissions must be received by 5pm on Friday 27th July 2012 All submissions should correspond to live projects between January 2011 and September 2012 (excluding the Academic Achievement Award) Please supply four copies of each submission Please complete an entry form for each submission We are unable to return supporting materials provided If a company is submitting the same entry in more that one category, each entry must be submitted separately in its own envelope or plastic file with a separate entry form, supporting materials etc. Entry forms can be downloaded from the website www.noa.co.uk. No feedback will be provided on the judging process and the judge s decision will be final Further Information Please contact Natalie Milsom on 0207 292 8686 or email admin@noa.co.uk for further information FAQ s Q1. Is our submission still eligible given the other countries involved in the project? As long as the project in the submission involves a UK organisation at some stage of the project, this is eligible to submit. For example, if you are an Indian based organisation working with a UK client or alternatively, if your UK subsidiary worked with an international client or supplier to deliver a service, you are eligible to submit. Q2. Is our submission considered to be a live project between January 2011 and September 2012? Whether the project in question is being formulated, implemented or has ceased to exist but was still ongoing at any time between January 2011 and September 2012 this is considered to be live and therefore eligible for submission. Q3. Can we submit the same project more than once? Yes, you do however need to tailor each submission to reflect the requirements of each category. Please ensure you submit the correct number of copies for each submission. Q4. How do I gain access to the NOA Life Cycle Model? Credit is given to those demonstrating use of the NOA s Outsourcing Lifecycle Model, this is to ensure best practice in outsourcing is adhered to. NOA members can gain access to the model through the NOA website via the members area. IF you are a non-member, please contact the office and we ll send you the Model. We are happy for submissions to use alternative models to reflect best practice. If you have lost your NOA membership login details please contact Brooke England Lee by emailing brookee@noa.co.uk or by calling +44(0)207 292 8686.
Entry Form Entry Form with added in questionnaire all fields must be completed for an eligible submission. Your responses on this page have nothing to do with the overall judging process, but assist the NOA with some key research. Contact Person: Title: First Name: Last Name: Job Title: Organisation Name: Address: Postcode: Country: Tel: Fax: Email: PR Contact (if applicable): PR Contact Tel: PR Contact Email: Description of Organisation: including size, geographic location, etc. (e.g. vendor, advisor, sector, numbers of employees, turnover, profit (or equivalent statistics) I wish to enter the following category (please tick just one category as a new form is required for each category entered) 1. BPO Contract of the Year 2. IT Outsourcing Project of the Year 3. Financial Services Outsourcing Project of the Year 4. Public Sector Outsourcing Project of the Year 5. Telecommunications, Utilities and High-Tech Outsourcing Project of the Year 6. Offshoring Project of the Year 7. In-house Outsourcing Professional of the Year 8. Outsourcing Rising Star of the Year 9. Outsourcing Service Provider of the Year 11. Outsourcing Advisory of the Year 12. Offshoring Destination of the Year 13. Outsourcing End-User of the Year 14. Award for Innovation in Outsourcing 15. Outsourcing Works - Award for Delivering Business Value in Outsourcing 16. Shared Service Centre of the Year 17. Award for Academic Achievement 18. Award for Corporate Social Responsibility 19. Award for Skills Development Programme of the Year 10. Outsourcing Contact Centre Provider of the Year Please call Natalie Milsom on 0207 292 8686 if you have any queries. I consent for my submission to be used in the NOA Outsourcing Yearbook * Should my submission be successful I consent for a member of the winning organisation to make a presentation based on the entry at the NOA Best Practice seminar in November 2012. * The annual NOA Outsourcing Yearbook will be published for early 2013. Signature: Date: