POSITION DESCRIPTION COMMUNITY SUPPORT WORKER Psitin Title Cmmunity Supprt Wrker Emplyment Instrument ADSSI Limited (trading as Adssi HmeLiving Australia) Enterprise Agreement 2016 Level Functinal Area Hme Living Services Financial delegatin In accrdance with delegatin plicies Organisatinal Cntext Organisatinal Relatinships Psitin Summary Qualificatins and Experience ADSSI Limited trading as Adssi HmeLiving Australia is a nt fr prfit rganisatin that prvides practical HmeLiving services that prmte chice, lifestyle and independence. Our primary purpse is t make a difference in the lives f peple in ur cmmunity, particularly the frail aged, peple living with disabilities and dementia, their carers and thers wh may be disadvantaged. Psitin reprts t: Senir Supprt Advisr Psitins supervised by this psitin: NA Key Relatinships/Interactins: The psitin wrks clsely and cllabratively with the HmeLiving Services Team, Custmer Service Team Service Crdinatin rstering, Senir Supprt Advisr Hme Living Services Team Manager The Cmmunity Supprt Wrker is respnsible fr delivering basic supprt services t clients in accrdance with their care plan. Wrking twards a Certificate II in Cmmunity Services Previus experience wrking with lder peple and peple with a disability and/r knwledge f Cnsumer Directed Care, NDIS and Hme Care Guidelines Understanding f relevant aged and cmmunity care sectr legislatin, standards and guidelines Prvide First Aid certificate Current NSW driver s license, cmprehensive vehicle insurance and a safe driving recrd Cmpletin f the nline training listed belw and prductin f cmpletin certificates is required prir t starting wrk: 1. What is Dementia? frm Alzheimer s Australia. The prgram takes abut ne hur t cmplete. Nte: when registering select the default NA-Nt Applicable ptin under Organisatin. G t http://www.dementialearning.rg.au/curse-fferings. 2. LGBTI Training fr the Aged Care Sectr available via ACON Persnal Qualities Slutin-fcused style and apprach 1 P a g e
Excellent interpersnal skills Cmmitment t prfessinal develpment and cntinuus imprvement Strng wrk ethic, integrity and custmer service fcus Capacity t wrk independently and as part f a team Availability Ability t fster client engagement Strng cmmitment t enabling real client chice Cmmitment t assisting clients t set persnalised gals Sales awareness Understanding f pricing Ability t manage client expectatins arund chice Must be available Mnday t Friday frm 7am t 7pm Required Cmpetencies Demnstrated ability t prvide supprt services t clients in accrdance with their care plan within a cmmunity care envirnment Be cmfrtable wrking with smart phne applicatins Basic understanding f Wrk Health Safety Act including risk management, manual handling and infectin cntrl Strng interpersnal skills and ability t cmmunicate effectively Ability t build and maintain effective wrking relatinships with a range f stakehlders Sund rganisatinal and time management skills Demnstrated initiative t mtivate self t deliver high quality custmer service t internal and external stakehlders with a fcus n cntinuus quality imprvement Ability t slve prblems and make apprpriate recmmendatins t the relevant crdinatr in relatin t client service Key Respnsibility Areas Visin, Purpse and Values Actively develp and prmte the desired rganisatinal culture by ensuring all interactins, dcumentatin and cmmunicatins align with and supprt the rganisatin s visin, purpse and values Summary The Cmmunity Supprt Wrker is respnsible t prvide a range f services t clients and their carers which assists with the practical aspects f day t day living. In particular, but nt limited t, the psitin is respnsible t: Service planning Plan wn activities and wrk schedule in cllabratin with the Senir Supprt Advisr Operatinal activities Ensure the highest quality f care and service is delivered t clients in accrdance with legislative and regulatry requirements and prject guidelines Deliver high level client services by: 2 P a g e
Undertaking scial supprt, meal preparatin, transprt, dmestic assistance, persnal care and respite as per the client s Individual Supprt Plan Assessing hazards in clients hmes and taking steps t minimise, cntrl r eliminate identified risks t ensure a safe envirnment Implementing hygiene and infectin cntrl plicies and prcedures which includes: a. Maintaining persnal hygiene and dress standard in accrdance with AHLA infectin cntrl requirements b. Wearing persnal prtective equipment crrectly in accrdance with rganisatinal requirements c. Safely dispsing f infectius and/r hazardus waste material in accrdance with waste management plicy and prcedures d. Reprting r initiating actin t address ptential hazards Administratin and reprting In any interactin with clients ensure always that clients rights are upheld in accrdance with the Charter f Client Rights and AHLA s Cde f Cnduct and Ethics Ensure services are delivered using a client-centred apprach that values independence, dignity and chice Prvide mnthly updates t the Senir Supprt Advisr n achievements and challenges, including crrective, imprvement r grwth strategies Refer client cmplaints t the Senir Supprt Advisr Maintain up t date dcumentatin, client files and reprts Cmplete and submit dcumentatin relating t service delivery and travel in accrdance with plicy and prcedures Recgnise and reprt any changes in a client s health and/r needs t the client s crdinatr; such changes may include: A client s cnditin, health status, mbility, circumstances r care needs Evidence f self-neglect, inability t feed self r swallw, uncharacteristic r inapprpriate behaviur, impaired judgement r prblem slving abilities, scial rights infringements, envirnmental hazards, pr hme maintenance, physical bstructins, inadequate heating, cling, lighting r security Preferences as a result in a change in cnditin Cmmunity engagement Cmpliance and cntinuus quality imprvement Ensure all interactins with the cmmunity prtray Adssi HmeLiving Australia as a prfessinal and caring prvider f cmmunity services Maintain accurate recrds within a secure envirnment that prtects client cnfidentiality in accrdance with relevant privacy legislatin 3 P a g e
Identify and implement cntinuus quality imprvement and best practice initiatives t supprt a culture f cntinuus imprvement Assist with the evaluatin f client needs and service prvisin resulting in the develpment and implementatin f mdels f excellence and innvatin in care and service delivery Wrk Health Safety and the envirnment (WHS&E) Organisatinal culture Cllabrate in the setting f KPIs fr the psitin Fster a wrking envirnment that values best practice and cntinuus quality imprvement Ensure quality perfrmance in all service delivery using quality audit prcedures such as spt checks, file reviews and client feedback Manage the cmplaints, cmpliments and feedback prcess relating t the department t ensure timely reslutin and cntributin t cntinuus quality imprvement Cntribute t the review, analysis and imprvement f the department Ensure the secure strage f client recrds t prtect cnfidentiality While at wrk yu will actively prmte a culture that values a safe and healthy wrkplace and take all practicable steps t; Cmply with the Wrk Health Safety Act and Cdes f Practice Ensure yur wn safety and the safety f thers Ensure yur actins r inactins d nt cause harm t any ther persn Ensure that yu are familiar with and cmply with all health and safety plicies and prcedures Reprt t management as sn as practicable, any accidents, incidents r hazards arising during the curse f yur emplyment Reprt t management as sn as pssible any f yur cncerns relating t health and safety Participate in the Adssi HmeLiving Australia rehabilitatin prgram Adssi HmeLiving Australia s culture is based n the fllwing: Cre values: Gd Gvernance Client Fcus Quality Fcus Prfessinal Cnduct Results Driven Cnsultative Supprt values: Leadership Excellence Cmmunicatin Integrity Accuntability Independence Engagement Gal fcused Innvatin Supprtive Life balance Fun It is the expectatin that all staff and vlunteers uphld these values and are cmmitted t the rganisatin s visin and purpse. Visin: T make a difference in the lives f peple in ur cmmunity 4 P a g e
Purpse: By prviding practical HmeLiving services that prmte chice, lifestyle and independence Envirnmental cmmitment: Adssi HmeLiving Australia is cmmitted t develping and implementing practices fr cntrlling ur impact n the envirnment, cnserving and enhancing ur use f resurces and managing waste. SIGNATURES Emplyee Name Date Emplyee Signature Line Manager Name Date Line Manager Signature 5 P a g e
KEY PERFORMANCE INDICATORS Perfrmance levels defined Exceeded (E) Perfrmance exceeds expected utcmes Met (M) Perfrmance against bjective is in line expected utcmes Partially Met (PM) Nt Met (NM) Perfrmance against bjectives partially meets expected utcmes. Perfrmance against bjectives is well belw expected utcmes and requires immediate interventin t crrect gaps in individual perfrmance 6 P a g e
Cre Tpic Key Objective Perfrmance Indicatrs Specific, Measurable, Attainable, Relevant, Timely Perfrmance Level Line Manager s Cmments NM PM M E WHSE 1. Ensure a safe and healthy wrkplace 100% f incident investigatin recmmendatins are implemented within the specified time frame 100% f hazards rectified within the specified time frame 100% f accidents are reprted t line manager within 1 business day f the event 100% f hazards are reprted t line manager within 5 wrking days fr a minr hazard; r 48 hurs fr a serius hazard 2. Use f apprpriate PPE, maintain persnal hygiene & dress standard Full participatin in spt check prcess 100% scring n each spt check Full cmpliance with unifrm plicy n each shift 3. An apprpriate mtr vehicle is used Car meets guidelines Car is clean bth inside and ut t standard 7 P a g e
Cre Tpic Key Objective Perfrmance Indicatrs Specific, Measurable, Attainable, Relevant, Timely Perfrmance Level Line Manager s Cmments NM PM M E Quality 1. Ensure that wrk is perfrmed t the required standard 100% use f the Carelink+ app fr lgging n and ff Bigraphical infrmatin in MSS is fully up-t-date, reviewed annually 100% f leave requests are placed thrugh MSS 2. Client feedback Feedback n wrk perfrmed, attendance, and attitude is psitive, assessed each mnth N client cmplaints per mnth 8 P a g e
Cre Tpic Key Objective Perfrmance Indicatrs Specific, Measurable, Attainable, Relevant, Timely Perfrmance Level Line Manager s Cmments NM PM M E Operatins 1. Prvide an effective cmmunity care service 100% f rstered services cmpleted each day Average 95% f allcated shifts acceptance ver the next 12-mnths 90% f stakehlder feedback at spt checks is psitive 4 Service User Reprts are cmpleted each mnth 100% cmpliance with Individual Supprt Plans daily 2. Cmmunicatin with stakehlders is effective Service Users Reprts are clear, cncise, accurate, cmplete and timely 4 Service User Reprts are submitted each mnth using the CareLink ntes template 3. Effective participatin in learning and develpment activities 90% attendance at team meetings measured annually 100% attendance fr the duratin f team meetings (nly leave early if rstered t wrk) 100% participatin in scheduled meetings 100% cmpletin f learning and develpment activities annually 100% engagement at supervisin and supprt discussins annually The achievement f the Key Objectives and Perfrmance Indicatrs within this plan will frm part f the perfrmance management f the individual and will be reviewed in the specified timeframe. Line Manager s Signature Date Emplyee signature Date 9 P a g e