Hospital Executive Leadership Conference

Arkansas Hospital Education & Research Trust Hospital Executive Leadership Conference Changes Facing U.S. Healthcare Delivery The Evolution of Patient Experience: Compassionate, Connected Care to Reduce Patient Suffering Telemedicine in the Healthcare Delivery System Train as You Fight, Fight as You Train and Lead by Example June 17-19, 2015 DoubleTree by Hilton 315 4 th Avenue North Downtown Nashville, TN ACHE Face-to-Face (Category I) Credit Offered

Hospital Executive Leadership Conference June 17-19, 2015 DoubleTree by Hilton 315 4 th Avenue North Downtown Nashville, Tennessee Wednesday, June 17 7:30 a.m. 2:30 p.m. Golf Outing Gaylord Springs Golf Links Sponsored by: NABHOLZ CONSTRUCTION SERVICES Carved from the banks of the meandering Cumberland River, the Scottish linksstyle, par-72 layout offers 18 holes bordered by limestone bluffs and wetlands. With challenges around every fairway bend, Gaylord Springs forces you to think and react, creating a satisfying finish every time a flag is pulled from the cup. From tee to green, no matter your player level, you ll be inspired by the beauty that surrounds you. Gaylord Springs Golf Links has consistently been recognized among GolfWeek s best courses you can play in Tennessee. More information will be emailed to registered golfers one week prior to the conference. 3:45 p.m. 5:30 p.m. AHA Board Meeting (Brentwood/Franklin Room) 4:00 p.m. 5:30 p.m. Conference Registration (Cumberland South Foyer) 6:00 p.m. 7:30 p.m. Conference Reception (Nashville Room) Sponsored by: ARKANSAS BLUE CROSS AND BLUE SHIELD Leadership Conference guests and their families will enjoy cocktails and hors d oeuvres before taking advantage of the varied opportunities in Nashville. We hope you will use this time to get acquainted with hospital executives and their families new to the Arkansas Hospital Association and to get reacquainted with those you ve known for many years. For ideas on what to do with your free evening, please see the list of Nashville attractions that accompany this program, or visit www.visitmusiccity.com. Thursday, June 18 7:00 a.m. 8:00 a.m. Buffet Breakfast (Hartman Gallery Foyer) 7:00 a.m. 8:30 a.m. AHEF Board and ACHE Regent s Advisory Council Breakfast 8:00 a.m. Registration (Tennessee Foyer) 8:15 a.m. Welcome and Introductions (Tennessee Ballroom) Doug Weeks, Chairman, Arkansas Hospital Association Bo Ryall, President and CEO, Arkansas Hospital Association 2

8:30 a.m. AHEF/ACHE Panel Discussion Telemedicine in the Healthcare Delivery System Moderator: Lynda Johnson, Partner, Friday, Eldredge & Clark, LLP, Little Rock 10:00 a.m. 10:15 a.m. Break Panel: Curtis L. Lowery Jr., MD, Chairperson, Department of Obstetrics and Gynecology, University of Arkansas for Medical Sciences, Little Rock James Magee, Executive Director, Piggott Community Hospital Steve Spaulding, Senior Vice President, Enterprise Networks, Arkansas Blue Cross Blue Shield, Little Rock Telemedicine has become increasingly popular throughout the years. Its innovative benefits are of vital interest amid the implementation of the Affordable Care Act. Telemedicine uses a variety of forms of electronic communication technology to provide a convenient method to deliver healthcare services and education. This program will explore the current and future role of telemedicine in the delivery of healthcare. The program, surveying the various uses and settings of telemedicine, will delve into how well this technology has been utilized and received by clinicians and patients. Technical, operational, regulatory and financial aspects of the development of telemedicine programs will be investigated. The expanding role that telemedicine holds in daily medicine and its direction into the future of the healthcare delivery system will be explored. The panel will discuss how telemedicine has been used to care for patients, in what settings and the effectiveness of treatment. The technical and operational issues that must be considered in the development of telemedicine services; the legal and regulatory implications of employing telemedicine in the care of patients will also be discussed; the financial and reimbursement implications of employing telemedicine in the care of patients; and future applications of telemedicine and how the potential shift in healthcare reimbursement toward assuming greater risk may impact healthcare providers use of telemedicine will also be discussed. This panel discussion has been developed and is presented locally by the Arkansas Hospital Association and the Arkansas Health Executives Forum. The American College of Healthcare Executives has awarded ACHE 1.5 Face-to-Face Education (formerly called Category I) credit hours to this program. To receive credit, your name must appear on the sign-in sheet. 10:15 a.m. Train as you Fight, Fight as you Train and Lead by Example Keni Thomas, Former United States Army Ranger, Author and Country Music Artist, Nashville, TN As a former United States Army Ranger who served in the now famed Blackhawk Down mission, Keni Thomas shares his story of courage and leadership from the battlefield and beyond. His firsthand account of how extraordinary soldiers fought to bring each other home in the worst urban combat episode the United States has seen since World War II, illustrates the power of leading by example at all levels, regardless of rank or station. A recipient of the Bronze Star Medal for Valor and graduate of the University of Florida, Thomas has pursued a successful country music career since leaving the Army and is the author of Get it On! What it Means to Lead the Way. 3

12:00 noon Adjournment and Free Afternoon! Conference participants will have plenty of time to enjoy the many attractions of Nashville: Country Music Hall of Fame, Grand Ole Opry, Music Row, Nashville Zoo, Ryman Auditorium, Parthenon, shopping at 100 Oaks Mall and so much more. 5:30 p.m. 7:00 p.m. Summer Conference Reception and Dinner (Nashville Room) Friday, June 19 Enjoy cocktails and a buffet dinner before a free evening in Nashville. 7:30 a.m. Buffet Breakfast (Hartman Gallery Foyer) 8:00 a.m. 10:00 a.m. Changes Facing U.S. Healthcare Delivery (Tennessee Ballroom) R. Lawrence Van Horn, PhD, Associate Professor of Management (Economics), Executive Director of Health Affairs, Vanderbilt University, Nashville, TN 10:00 a.m. Break Professor Larry Van Horn will provide his views on the challenges facing healthcare in this country as he walks the audience through the economic realities of healthcare markets, including implications of the ACA, changes in the employer market and how they will affect demand for healthcare services. He will also give his suggestions about how variables, like moving from volume to value, employer sponsored health insurance and the potential implications of King v. Burwell could affect the equation and impact hospitals in the years to come. Can CAHs and rural hospitals survive? Hear Dr. Van Horn s prognosis broken down in a common sense, entertaining manner sure to get attendees thinking about what a sustainably financed future of healthcare looks like. 10:15 a.m. 11:30 a.m. The Evolution of Patient Experience: Compassionate Connected Care to Reduce Patient Suffering Kristy Gay, Patient Experience Advisor, Press Ganey Associates, Inc., Knoxville, TN 11:30 a.m. Adjournment In this session Kristy will discuss the importance of the patient experience in the organization, the challenges in deconstructing suffering, turning data into action and how Compassionate, Connected Care provides a framework for achieving success. You cannot separate the patient experience from what actually happens to the patient. CONTINUING EDUCATION CREDITS The Arkansas Hospital Association is authorized to award 4.0 hours of pre-approved ACHE Qualified Education credit (non-ache) for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification. Participants are responsible for maintaining a record of their ACHE Qualified Education. 4

DRESS CODE Casual attire is encouraged (for guests as well as speakers) for all meetings and social events during the Leadership Conference. No exceptions! CANCELLATION POLICY If cancellations are received in writing five business days prior to the date of the conference, 50% of the registration fee is refundable. Registrants who cancel the day of the conference or fail to attend, must pay the entire fee. Substitutions, however, are permitted. Registrations that are faxed in are subject to the same cancellation policy. HOTEL INFORMATION DoubleTree by Hilton Nashville Downtown 315 4 th Avenue North Nashville, Tennessee 37219 Call 1-615-244-8200 for room reservations. Or, you may also make reservations online by selecting the link below: http://doubletree.hilton.com/en/dt/groups/personalized/b/bnadudt-ark-20150616/ index.jhtml?wt.mc_id=pog Reservation Cutoff: May 26, 2015 Check-in time is 3:00 p.m.; Check-out time is 12:00 noon Nashville is filled with historic, cultural and musical attractions; and the DoubleTree by Hilton Hotel Nashville Downtown is close to the action. Conveniently located just ten miles from Nashville International Airport, this hotel is the ideal place to stay when visiting Music City USA. Dance to live music or sing karaoke at a club in Printer's Alley - a former publishing center turned nightlife district. For music on a grander scale, attend an event or concert at the Ryman Auditorium, Schermerhorn Symphony Center, Country Music Hall of Fame or Bridgestone Arena. History buffs will enjoy a visit to the Hermitage, the former plantation home of Andrew Jackson, or the Nashville Parthenon, a full-scale replica of the original Greek Parthenon. Accommodations: $195 2 Double Beds - or - 1 King Bed Relax in a contemporary guest room with complimentary WiFi and executive 2-piece rolling desk with an ergonomic chair. Stay entertained with the 32-inch LCD TV and MP3 player clock radio. Refresh in the bathroom with granite counter tops and premium bath products. $359 1 King Junior Suite with Sofa Bed Relax in this contemporary Junior Suite with one king-sized bed. The suite offers complimentary WiFi and a large 2-piece rolling desk with an ergonomic chair. Relax on the sofa and watch premium TV channels. Refresh in the bathroom with granite counter tops, combed cotton terry cloth towels and premium bath products. Valet is $30 (plus tax, per night) 5

ACKNOWLEDGEMENTS The Arkansas Hospital Association wishes to thank the following sponsors for their financial support of the Leadership Conference: Platinum Sponsor & Golf Sponsor Platinum Sponsor & Reception Sponsor Gold Sponsors Commerce Bank, N.A. Provista Silver Sponsors BancorpSouth Insurance Services, Inc. Hagan Newkirk Financial Services Merritt Hawkins and Associates Polk Stanley Wilcox Architects Press Ganey Associates, Inc. Stroudwater Associates Bronze Sponsors AHA Services, Inc. Arkansas Association of Hospital Trustees Arkansas Foundation for Medical Care Arkansas Health Executives Forum Healthcare Staffing Services 6

Arkansas Hospital Education & Research Trust Hospital Executive Leadership Conference June 17-19, 2015 DoubleTree by Hilton, Downtown Nashville, TN CONFERENCE PARTICIPANT (One registration per form; photocopies accepted) Name/ACHE Credentials Title Email Hospital/Institution Address City, State, Zip Names of Guests: (if children, please list age) 1. 2. 3. 4. General Registration: $375 Per Conference Participant (Fee includes faculty expenses, materials, meals, breaks and receptions for conference participant only.) PART I (Conference Participant Only) FEE Indicate Attendance A. Golf Outing (Wednesday) Handicap... n/c A. B. Conference Reception (Wednesday)... n/c B. C. Breakfast Buffet (Thursday)... n/c C. D. Conference Dinner (Thursday)... n/c D. E. Breakfast Buffet (Friday)... n/c E. PART II (Additional Persons - Spouse, children, other guests) # Persons AMT. DUE A. Golf Outing (Wednesday) Handicap... $75 x A. B. Conference Reception (Wednesday)... n/c B. C. Breakfast Buffet (Thursday)... $20 x C. D. Conference Dinner (Thursday) Adult... $35 x D. Children 12 and under... n/c D1. E. Breakfast Buffet (Friday)... $20 x E. Subtotal $ General Registration $ 375 _ Total Amount Due $ PAYMENT INFORMATION Check payable to: Arkansas Hospital Education and Research Trust (AHERT) Credit Card: Visa Mastercard *American Express and Discover NOT Accepted Card Number Expiration Date Cardholder Phone Number Cardholder s Address Cardholder s Name Cardholder s Signature Return form and payment to: AHERT, 419 Natural Resources Drive, Little Rock, AR 72205; Telephone: 501-224-7878; Fax: 501-224-0519. Call Lyndsey Dumas or Jennifer Kostelecky with questions about the conference. Cancellation Policy on Page 5 REGISTRATION DEADLINE: JUNE 9, 2015

Things To Do in Nashville This is just a short list of Nashville area attractions; please visit www.visitmusiccity.com for more attractions and additional information. Country Music Hall of Fame 222 Fifth Avenue South; Nashville, TN 37203; 615-416-2001 This 37 million dollar complex houses impressive artifacts, interactive exhibits and prestigious awards of the country music greats of yesterday and today. The venue occupies an entire city block, and is the single best way to appreciate the heritage and impact of country music today. There are several exciting ways to explore the Country Music Hall of Fame, each offering unique benefits. Tour the museum on your own or purchase the audio tour to hear the music of your favorite stars, interact with incredible exhibits and learn more about the amazing performers who have helped to make this genre what it is today. Nashville Zoo 3777 Nolensville Pike; Nashville, TN 37211; 615-833-1534 The Nashville Zoo is home to animals from all over the globe. Amphibians, arthropods (insects, arachnids and crustaceans), birds, fish, mammals and reptiles each have their very own habitat meticulously constructed to resemble their natural homes. The Hermitage, Home of President Andrew Jackson 4580 Rachel s Lane; Nashville, TN 37076; 615-889-2941 The property, purchased by Andrew Jackson in 1804, includes the mansion, several outbuildings and the modest (although expensively decorated) log farmhouse that President Jackson and his wife Rachel lived in for the first 16 years of their land ownership. You ll learn how he thrived in farming while balancing his military and political careers. You can also follow the story of President Jackson s life by examining the buildings that were built as his wealth grew, including the mansion which was completed in 1820. Grand Ole Opry 2804 Opryland Dr; Nashville, TN 37214; 615-871-6779 The Grand Ole Opry is also known as home of American Music and country s most famous stage for a very good reason, thousands of world-renowned stars have performed here. Amazing performers such as Hank Williams, Minnie Pearl, Carrie Underwood, Brad Paisley, Rascal Flatts and Dierks Bentley have all graced this stage. Take this once-in-a-lifetime opportunity to watch country music's up-and-coming stars and legends perform on the same night. The Parthenon 2500 West End Avenue; Nashville, TN 37203; 615-862-8431 The Parthenon stands proudly as the centerpiece of Centennial Park, Nashville s premier urban park. The re-creation of the 42-foot statue Athena is the focus of the Parthenon just as it was in ancient Greece. The building and the Athena statue are both full-scale replicas of the Athenian originals. Originally built for Tennessee's 1897 Centennial Exposition, this replica of the original Parthenon in Athens serves as a monument to what is considered the pinnacle of classical architecture. The plaster replicas of the Parthenon Marbles found in the Naos are direct casts of the original sculptures which adorned the pediments of the Athenian Parthenon, dating back to 438 B.C. The originals of these powerful fragments are housed in the British Museum in London.