Manpower Employment Outlook Survey: Costa Rican employers report optimistic hiring plans for the April June quarter

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EMBARGOED UNTIL MARCH 11, 2014 AT 12:01 A.M. EDT Contact: Karol Chávez CAC Porter Novelli kchavez@cacporternovelli.com Phone: +(506) 2205-4114 8341-4372 Manpower Employment Outlook Survey: Costa Rican employers report optimistic hiring plans for the April June quarter The Outlook is the strongest for the whole Americas region for the coming quarter. Hiring intentions strengthen by 10 percentage points quarter-over-quarter and are 11 percentage points stronger year-over-year. According to the 624 employers surveyed in Costa Rica for the latest Manpower Employment Outlook Survey, 26 percent plan to increase their workforce, 7 percent decrease, 66 percent plan no changes and 1 percent don t know. Once seasonal variations are removed from the data, Costa Rican employers report a solid +22% Outlook. Hiring confidence among Costa Rican employers improves for the third consecutive quarter. Employers anticipate payroll growth in all six regions during 2Q 2014. The strongest hiring prospects are reported in Puntarenas & Limon, with a Net Employment Outlook of +30%. Employers in all six industry sectors expect to increase staffing levels during the next three months. The most optimistic hiring intentions are reported in the Services sector and the Commerce sector, where Net Employment Outlooks stand at +27% and +25%, respectively. The Manpower Employment Outlook Survey for the second quarter of 2014 is based on interviews with over 65,000 employers in 42 countries and territories. The quarterly research conducted by ManpowerGroup measures employer hiring plans in the world s major labor markets. The strongest hiring plans across the globe are reported by employers in India, Taiwan, New Zealand, Turkey and Costa Rica. Conversely, the weakest and only negative second-quarter forecasts are reported by employers in Italy, the Czech Republic and in France where the Outlook slips into negative territory for the second time in the past four quarters. Outlooks strengthen in 26 of 42 countries and territories in a quarter-over-quarter comparison and weaken in 11. When compared to year-ago forecasts, the hiring pace is expected to be stronger in 28 countries and territories and weaker in 11.

SAN JOSE COSTA RICA, (11 March 2014) According to the Manpower Employment Outlook Survey released today, employers in Costa Rica predict a strong level of hiring for the second quarter of 2014. Of the 624 employers surveyed, 26% expect to increase their workforces during the quarter ahead, while 7% plan to reduce staff and 66% will keep their current workforce unchanged and 1% don t know. After applying the seasonal adjustment, the resulting Net Employment Outlook is +22% forecasting an optimistic level of hiring activity for next three months. Confidence among Costa Rican employers continues to grow for the third consecutive quarter, and the second-quarter forecast remains strong despite the upcoming round of presidential elections in April. Employers in Costa Rica report an optimistic hiring pace and most of the companies are nationals and regionals, however most of the hires are expected to be temporary staff. Said Eric Quesada, Commercial Director for ManpowerGroup Central America. Sector Comparisons Services Commerce Agriculture & Fishing - Mining & Extraction +17% +27% +25% Employers in the Service (+27%) industry report the most optimistic hiring intentions for Q2 2014. Manufacture +16% Construction +15% Transport & Communication +14% Seasonally adjusted net employment Outlook Employers in all six industry sectors expect to increase staffing levels during the next three months. The most optimistic hiring intentions are reported in the Services sector and the Commerce sector, where Net Employment Outlooks stand at +27% and +25%, respectively. Steady workforce gains are anticipated in the Agriculture, Fishing, Mining & Extraction sector, with an Outlook of +17% and in the Manufacture sector, where the Outlook is +16%. Elsewhere, employers report respectable hiring plans with Outlooks of +15% and +14% in the Construction sector and the Transport & Communication sector, respectively. When compared with 1Q 2014, Outlooks strengthen in four of the six industry sectors. Services sector employers report an increase of 21 percentage points while Outlooks improve by 10 and 5 percentage points in the Commerce sector and the Agriculture, Fishing, Mining & Extraction sector, respectively. Meanwhile, hiring intentions are unchanged in both the Construction sector and the Manufacture sector.

Year-over-year, employers report stronger hiring prospects in four of the six industry sectors. The most noteworthy increase of 18 percentage points is reported in the Services sector. Commerce sector employers report an improvement of 13 percentage points and the Outlook for the Agriculture, Fishing, Mining & Extraction sector is 11 percentage points stronger. However, hiring plans weaken in two sectors, most notably by 8 percentage points in the Construction sector. Regional Comparisons Heredia San José Puntarenas-Limón +16% +17% +30% Employers in the Guanacaste region report the most positive hiring pace, anticipating a Net Employment Outlook of +25%. Alajuela +19% Cartago +19% Guanacaste +25% Seasonally adjusted net emplyment Outlook Employers anticipate payroll growth in all six regions during 2Q 2014. The strongest hiring prospects are reported in Puntarenas & Limon, with a Net Employment Outlook of +30%. Guanacaste employers report healthy hiring intentions with an Outlook of +25% while an upbeat hiring pace is forecast in both Alajuela and Cartago where Outlooks stand at +19%. Respectable job gains are also expected in San Jose and Heredia, with Outlooks of +17% and +16%, respectively. Outlooks strengthen in five of the six regions when compared with the previous quarter. The most noteworthy improvement of 19 percentage points is reported in Puntarenas & Limon. Hiring prospects are 14 percentage points stronger in both Guanacaste and Alajuela and improve by 6 percentage points in Cartago. However, the Heredia Outlook declines by 6 percentage points. Year-over-year, employers report stronger hiring intentions in five of the six regions. The Guanacaste Outlook improves by 23 percentage points while Outlooks increase by 15 and 10 percentage points in Cartago and Puntarenas & Limon, respectively. Meanwhile, Heredia employers report a decline of 3 percentage points. Americas Comparisons Nearly 30,000 employers from 10 countries throughout North, Central and South America were interviewed to measure hiring plans for Quarter 2 2014. Employers in each country report varying degrees of positive hiring activity for the next three months. However, the results are mixed when

compared over time. In a quarter-over-quarter comparison, forecasts improve in four countries, decline in two and are unchanged in four. In comparison to Quarter 2 2013, Outlooks improve in four countries, weaken in five and are unchanged in one. Panama s survey results are seasonally adjusted for the first time this quarter. Opportunities for job seekers are expected to be strongest in Costa Rica where more than one in every four employers surveyed indicate they will add to their payrolls in the April-June time frame. The hiring pace is expected to be particularly active in the Services and the Commerce sectors in response to growing demand from large multinational firms for outsourcing services. Meanwhile, the hiring pace in Brazil is expected to remain steady, with employers in the Services sector expected to continue hiring in preparation for the World Cup. But Brazil s overall Outlook has gradually declined for 10 consecutive quarters to its weakest level since the survey began here in Quarter 4 2009. Outlooks in Colombia and Peru remain upbeat fueled by strong forecasts in both the Transportation & Utilities and the Finance, Insurance & Real Estate sectors. Employers in the United States continue to expect a favorable hiring environment in the months ahead, with the strongest opportunities expected for job seekers in the Leisure & Hospitality sector. The hiring pace is expected to gain traction in Mexico with forecasts improving in most sectors and regions from three months ago. The forecast is particularly strong in the Mining & Extraction sector where the Outlook improves for the fourth consecutive quarter. Employers in the sector expect changes in the government s energy policies will expand opportunities for oil and gas companies and boost both domestic and foreign investment. Employers in Canada expect some payroll gains in the April-June time frame, but the country s Outlook softens in both quarter-over-quarter and year-over-year comparisons. Hiring intentions remain positive in most industry sectors and all regions. Employers report upbeat hiring plans in the Transportation & Public Utilities sector and in the Construction sector where nearly one out of four employers plan to add to their workforces in the months ahead. For the third consecutive quarter the region s weakest forecast is reported in Argentina where uncertainty associated with rising inflation and import restrictions continue to drive up prices and wages while minimizing opportunities for job seekers. The diminished employer optimism is compounded by a disappointing forecast in the Manufacturing sector where the Outlook sinks to its weakest level since Argentina s survey was launched in 2007. About the Manpower Employment Outlook Survey The Manpower Employment Outlook Survey is conducted quarterly to measure employers intentions to increase or decrease the number of employees in their workforces during the next quarter. ManpowerGroup s comprehensive forecast of employer hiring plans has been running for more than 50 years and is one of the most trusted surveys of employment activity in the world. About ManpowerGroup ManpowerGroup (NYSE: MAN) is the world leader in innovative workforce solutions that ensure the talent sustainability of the world's workforce for the good of companies, communities, countries, and individuals themselves. Specializing in solutions that help organizations achieve business agility and workforce flexibility, ManpowerGroup leverages its 65 years of world of work expertise to create the work models, design the people practices and access the talent sources its clients need for the future. From staffing, recruitment, workforce consulting, outsourcing and career management to assessment, training and development, ManpowerGroup delivers the talent to drive the innovation and productivity of organizations in a world where talentism is the dominant economic system. Every day, ManpowerGroup connects more than 630,000 people to work and builds their experience and employability through its relationships with 400,000 clients across 80 countries and territories. ManpowerGroup's suite of solutions is offered through ManpowerGroup Solutions, Manpower, Experis and Right Management. ManpowerGroup was named one of the World's

Most Ethical Companies for the third consecutive year in 2013, confirming our position as the most trusted brand in the industry. ManpowerGroup Mexico and Central America The region started operations 45 years ago in Mexico. We have over 100 offices in Mexico, Central America (El Salvador, Costa Rica, Guatemala, Honduras, Panama and Nicaragua, and in the Dominican Republic). We service 2,000 clients and more than 75,000 temporary and permanent associates per month. For more information about ManpowerGroup Mexico and Central America, visit us at www.manpowergroup.com.mx