Certificate IV in Property Services (Real Estate) (CPP40307) Sales Specialisation Become a sales person and assist people in making one of the biggest decisions of their life Overview The Certificate IV in Property Services (Real Estate) Sales Specialisation provides participants who are new to the real estate industry with the skills and underpinning knowledge to perform the multifaceted role of a real estate salesperson. The program is suited to those looking to focus on selling residential real estate in the ACT and covers all of the essential skills to give you a fantastic head start as a successful real estate sales person. Benefits to you Learn essential skills to become a successful sales person Develop a thorough understanding of the real estate industry Understand your rights and obligations under both legislation and common law Achieve a nationally recognised qualification and meet the requirements for registration in the ACT Learn from highly experienced real estate facilitators who work closely with you to achieve your goals Create a learning pathway to ACT Licensing or Diploma of Property Services (Real Estate).
Working in sales Have you considered a role in real estate sales? Working as a real estate sales person is an opportunity to: Assist people during one of the biggest decisions and financial transactions they will ever make Build a fulfilling and enjoyable career Make a difference in people s lives Leave a lasting impression with potential purchasers Provide excellent customer service at every point in the sales process Earn an income commensurate with your success Be satisfied in your role Work with a diverse range of people Learn and grow in an ever changing industry Demonstrate high ethical standards and operate in a highly regulated industry. What you can expect from Wisdom At Wisdom, we pride ourselves on creating memorable learning experiences for participants. What you can expect from us is: Excellent customer service from registration to training completion, and beyond Ongoing support from our training consultants Access to online tools and resources 24/7 Quality training materials Delicious catering An engaging and inspiring learning environment. Your trainers Piers Hodgson Piers has an extensive career in business and real estate. He owned a number of businesses in Australia and in the United Kingdom before he pursued a career in the real estate industry. Growing up, Piers aspired to be an estate agent, a role that was seen as a very honorable profession in England. In 1988 he commenced his first role in the real estate industry as a sales agent for Town and Country Real Estate. The agency, which was part of an 80 office franchise group, became the platform to launch Piers career. Within three years of working as a sales agent he became the leading auctioneer across the franchise group and was also named auctioneer of the year. In 1994 Piers joined First National Real Estate where he worked as a sales agent and auctioneer. In his time at First National Real Estate he was the number one rural sales person in Australia, selling more properties and earning more commission than any other agent in the 600 strong franchise group. In 1997 Piers opened his own agency, Ray White, where he was the principal and licensee. In 2003 Piers felt a strong desire to train people in real estate to be the best they could be. Around the same time Piers met Rod Hattch, Wisdom s CEO, who wanted to expand the businesses training services into real estate. Since 2003, Piers has delivered over hundreds of CPD Workshops and Certificate IV qualifications, and he continues to impress all of Wisdom s real estate participants.
Nicole Bush Nicole has always had a passion for customer service, particularly in real estate where she enjoyed helping people look after their most prized possessions. She initially managed her own properties and assisted family who worked in the real estate industry. In 1994 she turned her interest into a full time career where she commenced working with Reg Daly Civic (now Independent Property Group) as a property manager. Showing great initiative and customer service she quickly grew her property portfolio. She was soon promoted to manager of the property management team comprising 35 staff and a portfolio of over 2000 properties. During her time at Reg Daly Civic, Nicole also became a licensed agent. As a licensed agent, Nicole then joined a lending institution where she was responsible for setting up a real estate agency. She successfully set up the agency and managed it for 5 years before starting her own Registered Training Organisation (RTO). Nicole delivered training primarily in hospitality, before forging a partnership with Wisdom to deliver real estate training, specifically property management. Since joining Wisdom in 2013 Nicole has supported participants to achieve their career and learning goals and has been a consistent mentor and information resource to apprentices. Qualification details Upon successful completion of the program and all assessment requirements, participants will be issued with a nationally recognised qualification: CPP40307 Certificate IV in Property Services (Real Estate): Wisdom Learning Pty Ltd, RTO number 88062. The relevant training package for this qualification is: CPP07 Property services. The Certificate IV in Property Services (Real Estate) qualification has been designed to suit the needs of persons aspiring to work in the real estate industry as a salesperson. The structure of the program is detailed following: Certificate IV in Property Services (Real Estate) Sales Specialisation ACT Real Estate Registration Sales Practice Quality Business Practices Quality Customer Service The program has been designed to suit the needs of persons aspiring to work in a sales role in the real estate industry and includes 24 units of competency, structured into streams. The 24 units of competency are detailed on page 7 of this outline.
Learning with Wisdom Wisdom Way Learning Model The Certificate IV in Property Services (Real Estate) (CPP40307) program applies accelerated learning techniques using the Wisdom Way Learning Model. Benefits of the Model include sharing of knowledge and experience, immediate application of learning and support and assistance from qualified, experienced facilitators. This Model will provide opportunity for you to: Learn in a friendly, inviting and personalised atmosphere Share knowledge and experience with other real estate persons Apply course learning immediately in your organisation Be consulted on your progress throughout the course, in a supportive way Learn from facilitators who share their experience, skills and knowledge. Readings & other resources Support Learners Workshops Workplace tasks & activities Networking & knowledge sharing Workshops: Structured learning sessions that provide the key content of the program. MyWisdom: The mywisdom online learning space provides participants with the opportunity to access resources, complete/upload assessment tasks, undertake learning activities, collaborate, reflect and share resources and discuss their learning journey. Networking & knowledge sharing: You will enhance learning through sharing knowledge, experience and resources within and outside of learning groups and workshops. You will be encouraged and supported to network to augment learning and knowledge sharing and the development of sustainable networks and collaborative professional relationships. Readings & other resources: You will be provided with resources that underpin learning and provide the depth and breadth of the program s content. Readings and resources will reflect contemporary theories, models, best practice guidelines and leading practice. Workplace tasks & activities: You will undertake a range of practical tasks and activities relevant to modern organisations. These tasks and activities will form the majority of the assessment requirements for the program.
Service Champion Wisdom was named the 2016 Service Champion Small Business for the Australian Service Excellence Awards. With a record number of nominations we were truly honoured to receive the national award which recognises the commitment we have to providing excellent customer service. Excellence and service has always underpinned the way we do business and being named the 2016 Service Champion validates our standards of service against an international benchmark. ACPET Endorsed Quality Member Wisdom is an Australian Council for Private Education and Training endorsed quality member and we adhere to the ACPET Code of Ethics which defines our obligations to students, the public and to other providers of education and training services. Copies of this code are available upon request or online here: www.acpet.edu.au/ /members/codes-of-practice/ethics/ Your commitmentt The commitment to complete this qualification is a total of twelve face-to-face workshops, 8.30amworkplace through 4.30pm plus a three-hour assessment workshop, and practical application in the projects and assessment activities. Please refer to the schedule in this outline. It is estimated that the commitment of this course is equivalent to one day per week of delivery. Entry requirements There are no formal pre-requisite requirements for enrolment into this qualification. Participants undertaking the program under a funding/trainee arrangement will be required to complete a Language, Literacy and Numeracy and skills assessment activity as part of the enrolment process. Investment The total fee for the Certificate IV in Property Services (Real Estate) is $4,850 (GST free), including all required learning resources and is consistent across all three options. If you are registering and paying for this course as an individual (not your employer), then please contact the Wisdom office on 02 62578588 before registration. Funded Training Opportunities User choice Apprenticeships/Traineeships Employees in ACT real estate businesses may be eligible to complete this qualification under an apprenticeship/traineeship: User choice eligible participants will be subsidised for the cost of the program. A mandatory tuition fee of $550 is payable by the employee or employer ACT User Choice funding for the delivery of Australia Apprenticeship training. Employers of eligible participants are entitled to $4,000 in Government incentives. Skilled Capital
Eligible participants may be able to undertake this program under the Skilled Capital Program. Eligible participants will be subsidised for the cost of the program. The student is required to contribute $695 to the cost of their training. Skilled Capital is an ACT Government training initiative, funded by the ACT and the Australian Governments. Wisdom does not provide training under the VET-Fee Help scheme. Contact the Wisdom team for more information on eligibility and traineeship opportunities for User Choice or Skilled Capital on 02 6257 8588 or email, info@wisdomlearning.com.au. Future job opportunities This qualification will support participants wanting to work as: Real estate sales person Real estate sales assistant. Further learning options Once you achieve this qualification, together with relevant work experience, you can undertake a range of Diploma level qualifications offered by Wisdom including: Diploma of Property Services (Agency Management) Diploma of Leadership and Management. Recognition of Prior Learning Wisdom offers all learners for the Certificate IV in Property Services (Real Estate) (CPP40307) the option of Recognition of Prior Learning (RPL). RPL is an assessment process that recognises current skills and experience gained from work, life experience, or formal study. The assessment process will involve you collecting evidence against the requirements of the units of competency. Your assessor will guide and support you through this process and review the evidence to ascertain if it fulfils the necessary knowledge and skills competencies for RPL. Where applicable, tailored gap training may be offered. Your evidence can include: Samples of work, projects and materials Third party input from managers and/or peers Written reports Interviews with your assessor. For further details on how you can initiate the RPL process, please call our team on 02 6257 8588.
Units of competency The units of competency for the program are detailed following: CPPDSM4007A Identify legal and ethical requirements of property management to complete agency work CPPDSM4008A Identify legal and ethical requirements of property sales to complete agency work CPPDSM4009 Interpret legislation to complete agency work in the property industry CPPDSM4015B Minimise agency and consumer risk CPPDSM4080A Work in the real estate industry BSBCMM401 Make a presentation CPPDSM4002A Apply knowledge of state or territory legislative and regulatory framework to complete agency work CPPDSM4011A List property for lease CPPDSM4013A Market property for lease CPPDSM4057 Monitor a safe workplace in the property industry CPPDSM4003A Appraise property CPPDSM4017A Negotiate effectively in property transactions CPPDSM4018A Prepare and present property reports CPPDSM4012A List property for sale CPPDSM4014A Market property for sale CPPDSM4019A Prepare for auction and complete sale CPPDSM4022A Sell and finalise the sale of property by private treaty CPPDSM4006A Establish and manage agency trust accounts BSBRKG304 Maintain business records BSBSMB404 Undertake small business planning BSBCUS402 Address customer needs CPPDSM4056A Manage conflict and disputes in the property industry CPPDSM4005A Establish and build client-agency relationships CPPDSM5020A Manage and Monitor effective client service in property industry
Schedule * Sales Specialisation Event Date Time Registration Workshop 1 Wednesday 29 November 2017 8:30am - 4:30pm Registration Workshop 2 Wednesday 6 December 2017 8:30am - 4:30pm Registration Workshop 3 Wednesday 13 December 2017 8:30am - 4:30pm Sales - Workshop 1 Wednesday 2 May 2018 8:30am - 4:30pm Sales - Workshop 2 Wednesday 9 May 2018 8:30am - 4:30pm Sales - Workshop 3 Wednesday 16 May 2018 8:30am - 4:30pm Sales - Workshop 4 Wednesday 23 May 2018 8:30am - 4:30pm Sales - Assessment workshop Wednesday 30 May 2018 8:30am - 4:30pm Business Workshop 1 Wednesday 11 July 2018 8:30am - 4:30pm Business Workshop 2 Wednesday 18 July 2018 8:30am - 4:30pm Business Workshop 3 Wednesday 25 July 2018 8:30am - 4:30pm Customer Service Workshop 1 Wednesday 8 August 2018 8:30am - 4:30pm Customer Service Workshop 2 Wednesday 15 August 2018 8:30am - 4:30pm *please note this schedule is subject to change. Wisdom training location and contact details Wisdom Learning Centre 1/49 Laverton Ave, Canberra Airport ACT 2609 P: 0262578588 F: 0262578744 info@wisdomlearning.com.au www.wisdomlearning.com.au