The Apartment Association of Southern Colorado

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The Apartment Association of Southern Colorado Your Essential Connection in the Rental Housing Industry Education Brochure 2016-2017 AASC classes and seminars will be scheduled with strong communication via email about dates and times. Our online calendar at www.web.aacshq.org/events will have the most up to date information August 2016 for our classes this year. This sheet accurately shows the price for all of our currently scheduled education Non- opportunities. Legal Handbook Seminar * $45/$135 N/A *Various pricing structures Classes offered in Pueblo Notary Seminar $50 $75 Finance for Properties $40 $60 Crime Free Housing September 2016 FREE FREE Non- Lead Paint RRP (8 hr) $275 $412.50 Lead Paint Refresher (4hr) $195 $292.50 Basic Fair Housing $50 $75 Companion Animal $15 $30 October 2016 National Apartment Leasing Professional (NALP) Non- $375 $562.50 Evictions & Collections 101 $40 $60 Lead Paint RRP (8hr) $275 $412.50 Leasing Boot Camp $75 $112.50 HVAC Seminar November 2016 Non- To guarantee availability, registration for seminars must be made no later than 3 days prior to the seminar date. Cancellations must be received in writing via mail, fax, or email 1 week prior to the seminar. Cancellations after this date and no show reservations will be billed. If special assistance is required to attend/to be billed, please give proper written notice to AASC, allowing time to meet special needs and/ or accommodations. *Legal Handbook- Attendee & Book: $135 Attendee (Book not included): $45 **Asbestos O & M (16 hr)- Fort Carson 101 $40 $60 Leadership Series (1 of 3) Tax Credit Seminar $45 $65 December 2016 Appliance Repair Non- Advanced Fair Housing $75 $112.50 Leasing Boot Camp $75 $112.50 Leadership Series (2 of 3) 2 Hour Asbestos Awareness (Office Personnel) : $115 4 Hour Asbestos Refresher (Mangers & Maintenance) : $150 16 Hour Asbestos O & M OSHA Certification (Managers & Maintenance: $275 per member **See website for Non-Member prices If you have any questions about seminars please contact April 1 at 719-264-9195 ex. 13 or april@aaschq.org

January 2017 Non- Leadership Series (3 of 3) Asbestos O & M (16 hr) ** $275 $412.50 February 2017 Certified Apartment Manager (CAM) $700 Non- $1,050 Certified Apartment Supplier (CAS) $300 $450 Advanced Fair Housing $75 $112.50 Lead Paint RRP (8hr) $275 $412.50 March 2017 Non- Basic Fair Housing $50 $75 Lead Paint Refresher (4hr) $195 $292.50 Legal Handbook Seminar* EPA 608 Certification $45/$135 N/A Companion Animal $15 $30 April 2017 Non- Certified Pool Operator (16hr) $275 $412.50 Certificate for Apartment Maintenance Technicians (CAMT) **in Colorado Springs $895/ $995 $1,342.50 Certified Pool Operator (16hr) $275 $412.50 Evictions & Collections 101 $40 $60 May 2017 Non- Leasing Boot Camp $75 $112.50 Legal Handbook Seminar* $45/$135 N/A Fort Carson 101 $40 $60 Certified Pool Operator (16hr) $275 $412.50 June 2017 Non- Advanced Fair Housing $75 $112.50 Certified Pool Operator (16hr) $275 $412.50 July 2017 August 2017 Legal Handbook Seminar * $45/$135 Non- N/A Notary Seminar $50 $75 Finance for Properties $40 $60 Crime Free Housing FREE Non- Maintenance Class Asbestos O & M (16 hr) ** $275 $412.50 September 2017 FREE Non- Lead Paint RRP (8hr) $275 $412.50 Lead Paint RRP (4hr) $195 $292.50 Basic Fair Housing $50 $75 Companion Animal $15 $30 October 2017 National Apartment Leasing Professional (NALP) Non- $375 $562.50 Evictions & Collections 101 $40 $60 Lead Paint RRP $275 $412.50 Leasing Boot Camp $75 $112.50 HVAC Seminar November 2017 Non- Fort Carson 101 $40 $60 Leadership Series (1 of 3) Tax Credit Seminar $45 $65 December 2017 Appliance Repair Non- Advanced Fair Housing $75 $112.50 Leasing Boot Camp $75 $112.50 Leadership Series (2 of 3) If you have any questions about seminars please contact April at 719-264-9195 ex. 13 or april@aaschq.org *Various pricing structures Classes offered in Pueblo 2

Education Policies To guarantee availability, registration must be made three days prior to seminar date. Refunds will only be issued for cancellations made more than one-week prior to seminar date. Cancellations made within a week of the seminar will be billed in full with a one-time only opportunity Education to attend Policies the same seminar on the next occurring date. To guarantee availability, registration must be made three days prior to Any no-show seminar date. students will be billed in full for the seminar. Refunds will only be issued for cancellations made more than one-week If special assistance required to attend, please give proper notice to the prior to seminar date. AASC staff allowing time to meet special needs and/or accommodations. Students attending under an Education Package will be charged a fee of $15 if they cancel late or do not show up for a class. Education Package holders are responsible for using their correct promotional code in order to secure the correct price on any free or discounted seminar. Reoccurring billing corrections will no longer be made for students who fail to use their Education Package discount correctly. Designations To guarantee availability and material shipment, all designation courses must be registered for two-weeks prior to the start of the program. Students must complete their online testing within 4-6 weeks of completing the designation classes at AASC. If that cannot be accomplished students will be directed to a local proctored facility and a $50 fee will be billed to the student by AASC. If retests are needed additional fees will be incurred. Due to limited space, students who cancel a scheduled testing time with AASC will be billed $45. Reoccurring cancellations will not be permitted. Inside Story 5 3

The Apartment Association of Southern Colorado Your Essential Connection in the Rental Housing Table of Contents 4

The Apartment Association of Southern Colorado Your Essential Connection in the Rental Housing Table of Contents 5

ICON LEGEND Back to Table of Contents Property Managers & Leasing Professionals Supplier Members Maintenance Professionals Independent Rental Owners Legal Handbook Seminar* Andrew C. Hamrick August 11, 2016 12:00pm-3:00pm March 14, 2017 $45-Attendee w/o book I $135 Attendee & Book This course not only provides you with the most recent copy of The Legal Handbook but a personal class with the author himself. This 3 hour seminar will cover: Screening/Competency, Duty to Repair, Pets, Utility Services, Evictions, Abandoned Property, Evicting Employees, and so much more. The instructor can answer any situation-specific questions based on his legal opinion and provide insight into your properties. {3 Continuing Education Credits} Bring something to write on & write with! Notary Seminar Jerry Lucas August 18, 2016 9:00am-11:00am Member- $50 I Non-Member- $75 This accredited course provides lecture, review, and discussion in which participants receive the full notary training course. This course includes a 36 page training booklet, notary laws, application procedures, and extensive review for the notary exam. This exam is taken outside of class on the Secretary of State s website whenever the student chooses. This course also includes follow up and support from the instructor at any time. {3 Continuing Education Credits} Bring your Colorado ID! Finance for Properties Robert Carr September 6, 2016 8:30am-11:30am Member- $40 I Non-Member- $60 This introductory course teaches the basics of how to conduct finance for properties. This course is great for new managers, those who want to freshen up their rental housing math skills, and independent owners that would like to track their money better. This class will cover basic financials such as concessions, vacancy and delinquency, bad debt write-off, and how to read monthly budget comparisons. You won t want to miss out on this one! {3 Continuing Education Credits} Bring a calculator! Crime Free Housing John Hunter August 24, 2016 9:00am-5:00pm Member/Non-Member FREE This introductory course provides property managers, leasing agents, owners, maintenance and facilities personnel with the ability to work directly with the Colorado Springs Police Department to implement a Crime Free Housing program. This program goes extensively into gangs, drug activity, crime prevention, evictions, and much much more. This class is top-of-the-line for crime prevention and safe housing in Colorado Springs. {8 Continuing Education Credits} Bring a lunch! **To guarentee availablity, registration must be made no later than three days prior to seminar date. Cancellation must be received in writing via mail, fax, or email 1 week prior to the seminar. Cancellations after this date and no shows reservations will be billed. If special assistance is required to attend/to be billed, please give proper written notice to AASC, allowing time to meet special needs and/or accommodations. 6

Back to Table of Contents Property Managers & Leasing Professionals Supplier Members Maintenance Professionals Independent Rental Owners Lead Based Paint Certification Sheila Sealander September 8, 2016 8:00am-5:00pm Member- $275 I Non-Member- $412.50 February 22, 2017 8:00am-5:00pm Member- $275 I Non-Member- $412.50 4 Hour Re-certification: September 28, 2016 8:00am-12:00pm Member- $195 I Non-Member- $292.50 4 Hour Re-certification: March 15, 2017 8:00am-12:00pm Member- $195 I Non-Member- $292.50 EPA s Renovation, Repair and Painting (RRP) rule was signed April 2008 and will impact your property management practices in important ways. The rule requires landlords and property managers who disturb paint in pre-1978 structures to be certified and follow lead-safe work practices or to hire certified firms to follow lead-safe work practices. As a property manager, it is your responsibility to ensure compliance with the rule and you play an important role in protecting public health by helping prevent lead exposure from your units. The course includes 6 hours of lecture and 2 hours of hands on instruction for the 5-year EPA certificate. (RRP law enforced Oct. 1, 2010) Basic Fair Housing Phil Klass & Andrew C. Hamrick September 13, 2016 8:30am-11:30am Member- $50 I Non-Member- $75 March 9, 2017 1:00pm-4:00pm Member- $50 I Non-Member- $75 Be sure you and your employees are knowledgeable about the do s and don ts of fair housing regulations to protect your resident s rights, and your business. This class includes the following subjects: Defining Fair Housing, Protected Classes, Interacting with Residents, What s legal? and General Do s and Don ts. {3 Continuing Education Credits} Companion Animal Seminar Cindy Powell September 27, 2016 12:00pm-1:00pm Member- $15 I Non-Member- $30 March 28, 2017 12:00pm-1:00pm Member- $15 I Non-Member- $30 This course offers the opportunity to learn more about the current laws concerning Companion Animals in Colorado. Be sure you and your employees are knowledgeable of Companion Animals as it largely affects the rental housing industry. This seminar covers The Americans with Disabilities Act, The Fair Housing Act, and The Colorado Assistance Animal Law. {1 Continuing Education Credits} Bring a lunch! **To guarentee availablity, registration must be made no later than three days prior to seminar date. Cancellation must be received in writing via mail, fax, or email 1 week prior to the seminar. Cancellations after this date and no shows reservations will be billed. If special assistance is required to attend/to be billed, please give proper written notice to AASC, allowing time to meet special needs and/or accommodations. 7

ICON LEGEND Back to Table of Contents Property Managers & Leasing Professionals Supplier Members Maintenance Professionals Independent Rental Owners Evictions 101 & Collections Britten Hale & Andrew C. Hamrick October 25, 2016 1:00pm-3:00pm Member- $40 I Non-Member- $60 April 4, 2017 1:00pm-4:00pm Member- $40 I Non-Member- $60 This seminar is designed to cover common mistakes made in filling out and serving notices. It will also cover technical defenses by residents, lease language and notice to comply versus notice to quit. This seminar explores the different types of notices, what they mean, when to send more than one and when not to. Participants will leave the class with the basic knowledge of evictions and collections. {3 Continuing Education Credits} Leasing Boot Camp Sheridan Carter October 18, 2016 9:00am-1:00pm Member- $75 I Non-Member- $112.50 December 7, 2016 9:00am-1:00pm-Pueblo Member- $75 I Non-Member- $112.50 May 17, 2017 9:00am-1:00pm Member- $75 I Non-Member- $112.50 This class is designed as a refresher for the seasoned leasing consultant or for a new hired or untrained consultant. Come prepared to learn and to laugh, but keep in mind this seminar is designed to sell out very quickly. This 4-hour seminar covers telephone techniques, Greeting & Qualifying, Marketing, Advertising, Feature vs. Benefit, safety policies, closings, objections, The Leasing Notebook, and a brief introduction to Fair Housing laws. This seminar is one you won t want to miss out on. {4 Continuing Education Credits} Bring something to write on & write with! HVAC Seminar - Heating & Air Conditioning Date & Time: Member I Non-Member Join us for a new seminar designed for maintenance technicians and supervisors. As the cold weather quickly approaches do you have the knowledge & resources to prepare your property? This seminar reviews the different aspects of your heating units and provides hands-on training repair. This seminar covers all HVAC and can help answer tough questions. More details to come! Bring something to write on & write with! Customer Service 101 Corey Jones October 19, 2016 9:00am-11:00am Member $50 I Non-Member $75 A new seminar brought by National Training Specialist Corey Jones to deliver the basics of Customer Service. All business is people business. And no matter what business we re in, people help determine our professional success and effectiveness. In the multi-family rental housing industry, everything from occupancy rates to NOI is connected to how well we manage relationships with the people we encounte both internally, and externally. Providing exceptional customer service can be the difference between an excellent apartment communicy or organization, and one that is just average. {3 Continuing Education Credits} **To guarentee availablity, registration must be made no later than three days prior to seminar date. Cancellation must be received in writing via mail, fax, or email 1 week prior to the seminar. Cancellations after this date and no shows reservations will be billed. If special assistance is required to attend/to be billed, please give proper written notice to AASC, allowing time to meet special needs and/or accommodations. 8

Back to Table of Contents Property Managers & Leasing Professionals Supplier Members Maintenance Professionals Independent Rental Owners Fort Carson 101 Connie Roy November 8, 2016 8:00am-12:00pm Member- $40 I Non-Member- $60 May 23, 2017 8:00am-12:00pm Member- $40 I Non-Member- $60 With so many of the population in Colorado being military this seminar provides an introduction to military terms, community resources, extensive explanation of the deployment cycle, and indicators and resources for residents displaying PTSD symptoms. This seminar provides the basics of Fort Carson and its mission and gives the basics on leases relating to soldiers. This seminar provides an in-depth look into working with the military population in Colorado Springs, don t miss out! {4 Continuing Education Credits} Tax Credit Seminar Shakeema Ridore November 15, 2016 1:00pm-4:00pm Member- $45 I Non-Member- $67.50 A new seminar for managers, assistant managers, leasing professionals, and individuals who want to increase their knowledge of Section 42. This class provides the opportunity to discuss Tax Credit terminology and definitions, the history of the Tax Credit Program and in-depth instruction on compliance. Don t miss out on this informative seminar. {3 Continuing Education Credits} **To guarentee availablity, registration must be made no later than three days prior to seminar date. Cancellation must be received in writing via mail, fax, or email 1 week prior to the seminar. Cancellations after this date and no shows reservations will be billed. If special assistance is required to attend/to be billed, please give proper written notice to AASC, allowing time to meet special needs and/or accommodations. 9

ICON LEGEND Back to Table of Contents Property Managers & Leasing Professionals Supplier Members Maintenance Professionals Independent Rental Owners Advanced Fair Housing Andrew C. Hamrick December 15, 2016 1:00pm-4:00pm Member- $75 I Non-Member- $112.50 January 15, 2016 1:00pm-4:00pm Member- $75 I Non-Member- $112.50 Today, discrimination is often subtle, even unconscious, and could result from bad service or even thoughtlessness. However, when the conduct at properties directly impacts those protected by the law, the result is illegal discrimination. Therefore, it is imperative that property management professionals establish business practices that are in compliance with fair housing laws, and understand the importance of providing equal professional service. This seminar won t be one to miss! {4 Continuing Education Credits} Bring something to write on & write with! Asbestos O & M (16 hr) Scott Nelson January 18-19, 2017 8am-5:00pm 16hr Certification 2hr- $115 I 4hr- $150 I 16hr- $275 January 18, 2017 8:00am-10:00 am 2hr Awareness (Office Personnel) January 18, 2017 1:00pm-5:00pm 4hr Refresher (Mangers & Maintenance) The Occupational Safety and Health Administration (OSHA) and Environmental Protection Agency (EPA) mandates Asbestos training by all personnel where asbestos containing materials (ACMs) are present. This training includes recognition of ACMs, health effects, EPA/OSHA requirements related to housekeeping, asbestos releases, and other details regarding asbestos containing material. Office personnel and maintenance MUST HAVE this training annually. Bring something to write on & write with! From the Ground Up! [Leadership Principles 101] Corey Jones November 8, 2016 9:00am-1:00pm Member- $50 I Non-Member- $75 ** Receive all 3 seminars for $125 A new seminar brought by National Training Specialist Corey Jones to deliver Leadership Principles 101. The performance of any organization is directly connected to the effectiveness of its leaders. Each of us is naturally gifted with skills and other characteristics that can make us a good manager of others, but being an Effective Leader requires dedication to learning and practicing certain Leadership Principles. Scientific research can provide us with insights into these principles, and the day-to-day actions that help or hinder our effectiveness. With a working knowledge of the science of leadership any leader can learn to improve their ability to guide, motivate, and inspire team-members to reach their personal and organizational goals. {4 Continuing Education Credits} **To guarentee availablity, registration must be made no later than three days prior to seminar date. Cancellation must be received in writing via mail, fax, or email 1 week prior to the seminar. Cancellations after this date and no shows reservations will be billed. If special assistance is required to attend/to be billed, please give proper written notice to AASC, allowing time to meet special needs and/or accommodations. 10

Back to Table of Contents Property Managers & Leasing Professionals Supplier Members Maintenance Professionals Independent Rental Owners Renovating Your Teams! [Maintaining Productive Teams] Corey Jones December 14, 2016 9:00am-12:00pm Member- $50 I Non-Member- $75 ** Receive all 3 seminars for $125 Building cohesive and productive teams requires that leaders focus on everything from strategic hiring practices to managing group conflicts. Research on group dynamics identifies several essential elements needed to create teams that consistently produce results, and have a positive impact on each team member. This training will give leaders the technical and practical knowledge they need to ensure their teams get the job done, and enjoy the process as individuals. {3 Continuing Education Credits} Nailed It! [Coaching Principles 101] Corey Jones January 11, 2017 9:00am-12:00pm Member- $50 I Non-Member- $75 ** Receive all 3 seminars for $125 Coaching employees is about making a commitment, as a leader, to an employee s professional and personal growth. It s about giving followers the tools they need to be successful, instead of just giving them tasks, or correcting their mistakes. Leaders, who are effective coaches, focus on the team members learning, and encourage them to think critically about their responsibilities they focus more attention on the person, and the process, than they do on the final product. A good coach prepares employees for promotion, and for what the company or organization will need in the future. This training will guide leaders in developing a strategy for coaching employees in any role, or at any level of professional development. {3 Continuing Education Credits} Certified Pool Operator (CPO) Rick Stewart April 5-6, 2017 8am-5pm Member- $275 I Non-Member- $412.50 April 19-20 8am -5pm-Pueblo Member- $275 I Non-Member- $412.50 May 24-25, 2017 8am-5pm Member- $275 I Non-Member- $412.50 June 7-8, 2017 8am-5pm Member- $275 I Non-Member- $412.50 Does your property have a pool? At least one maintenance technician must maintain the Certified Pool Operator certificate. As most of you realize, if your property has a pool, risk and liabilities are higher. One way to minimalize those risks is this certificate. This seminar covers topics for pool operators including state/local codes and best practices for pool maintenance. This intense twoday course has a limited classroom size, so get your registration in early. The cost of this class includes your textbook, exam fees, and 5-year certificate. {4 Continuing Education Credits} Bring something to write on & write with! **To guarentee availablity, registration must be made no later than three days prior to seminar date. Cancellation must be received in writing via mail, fax, or email 1 week prior to the seminar. Cancellations after this date and no shows reservations will be billed. If special assistance is required to attend/to be billed, please give proper written notice to AASC, allowing time to meet special needs and/or accommodations. 11

Back to Table of Contents Certificate for Apartment Maintenance Technicians (CAMT) Paul Rhodes May 8-12, 2017 8:00am-5:30pm Member- $800 12

Back to Table of Contents National Apartment Leasing Professional (NALP) Various October 11-13, 2016 Time Varies (see website) Member- $375 I Non-Member- $562.50 13

Back to Table of Contents Certified Apartment Manager (CAM) Various February 7-23,2017 Time Varies (see website) Member- $700 14

Back to Table of Contents Certified Apartment Supplier (CAS) Various February 7-9,2017 Time Varies (see website) Member- $375 I Non-Member- $562.50 15