The Changing Workplace

The #1 Stop For Your Employment Needs! NEWSLETTER Fall 2015 A publication of the One-Stop Job Market Partners Association. Edited by Department of Labor, Licensing & Regulation staff in Salisbury, Maryland. INSIDE THIS ISSUE: One-Stop Job Market The Changing Workplace Job Market Quarterly Activities Customers Served Charts Customers Served Tables One-Stop Quarterly News Job Fair Flyers Labor Force, Demographic and Jobs Overview Customer Satisfaction Surveys Contact News letter Staff 31901 Tri-County Way Salisbury, MD 21804 Phone: 410-341-8533 Fax: 410-334-3454 salisbury@dllr.state.md.us 1 2 3 4-5 6-10 11-14 15-19 20 To submit articles for the newsletter or to comment regarding this issue, please contact Greg Eberts at greg.eberts@maryland.gov. The Changing Workplace As millions of Baby Boomers enter retirement age and beyond, the future of the US job market is teetering on the brink of losing an entire generation of workers who hold a wealth of knowledge, expertise, and strong work ethics. Fortunately, many Baby Boomers are choosing to work far beyond traditional retirement age and are even taking time to reinvest in themselves, their careers, and find ways to take that lifetime of know-how and use it as leverage in the workforce. According to the US Census, between 1990-2020 there will be a 74% population age growth and those millions of Boomers will be in the 55-75 age group. This will be the first time in US history where four generations will make up the workforce. With the changing dynamics and the diversity of the changing workplace Boomers are the gatekeepers of long-term knowledge and a steady force that can bring wisdom and clarity to any industry. Staying relevant in the workforce at any age is important and Boomers especially have a unique opportunity to capitalize on this by obtaining additional certifications and trainings to enhance a lifetime of work experience and gain a strong competitive edge against other job seekers. Trends in the workforce show some certifications are more valuable than college degrees. Many people between ages 40-50 are deciding to take on career changes. Kauffman Foundation found that the 45 and up group are starting businesses at a much faster rate than the younger generations. Consulting, mentoring, and assisting start-ups are just a few avenues for mid-life career changers to harness their marketable skills and passions and putting them to work in a volatile economy where startups thrive and businesses need that expert hand to guide them into success. Reinvesting in yourself as you approach retirement can be a safety net that turns into a lifeline as changes in the environment and economy can quickly turn a flourishing career into a new opportunity. For more information please contact a Job Service Specialist at 410-341-8533 to schedule an appointment. One-Stop Job Market By: Crystal Reichenberg, DLLR, Job Service Specialist II Page 1

Job Market Quarterly Activities July through September 2015 By Greg Eberts, Lower Shore Labor Exchange Administrator The One-Stop Job Market participates in a variety of workforce development activities on the Lower Shore. This is to provide a brief overview of the wide range of partner sponsored workshops, meetings, and events that were held from April through June 2015. Works hops The following workshops and training sessions were held during the period: Department of Labor, Licensing & Regulation (DLLR) ROW Job Search Workshops Department of Labor, Licensing & Regulation (DLLR) RESEA Workshop Department of Social Services (DSS) Orientation For New Customers Department of Social Services (DSS) TARP Assessments Wor-Wic GED Wicomico Adult Program LSWA Computer Skills Training LSWA WIOA Orientation MCE Start Your Own Business MCE First Steps to Starting Your Own Business Telamon Financial Class Telamon Work Place Readiness Tri-County Workforce Development Initiative (TCWDI) Life Skills Training Tri-County Money Management Skills Events Staff were involved in the following employment and training related activities during the quarter: Del-Mar-Va Council Meeting DEM Meeting DES Meeting DHMH Steering Committee Meeting DSS Advisory Board Meeting DSS Relay for Life Meeting Eastern Shore Regional Library Meeting Federal Transportation Meeting LSWA Steering Committee Meeting One-Stop Job Market Leadership Meetings Shore Transit Transportation Public Hearing Meeting Telamon Food Distribution Telamon TCC Homeless Board Meeting Tri-County Executive Board Meeting Tri-County GIS Committee Meeting Tri-County Workforce Initiative Team Meeting Tri-County Workforce Staff Meetings Tri-County Somerset County Economic Development Unemployment Insurance (UI) Appeals Hearings WCDS Emergency Preparedness Training Wicomico Health Communications Meeting Job Fairs Businesses regularly use the Job Market facilities to recruit and interview new employees. The following employers held job fairs at the One-Stop Job Market or Job Market employees participated in off-site job fairs held by these employers during the period: Birds Nest Cleaning Mountaire Farms Perdue Farms, Inc. Securitas Sherwin Williams Skilled Labor Solutions The Village at Harbor Pointe For a complete list of upcoming activities, please go to the Yahoo calendar located at: https://calendar.yahoo.com/lsjm03/ Page 2

Quarterly Charts Program Years 2014 and 2015 First Quarter Over Quarter Department of Labor, Licensing & Regulation The chart at right represents activity of the Department of Labor, Licensing and Regulation (DLLR) only. All Job Market customers qualify for DLLR s universally accessible labor exchange services. As a result, the agency serves large numbers of job seekers and this chart provides additional detail. 5,000 4,500 4,000 3,500 3,000 2,500 2,000 1,500 1,000 500 0 3,677 4,855 First Quarter PY '14 First Quarter PY '15 1,600 1,400 1,200 1,000 800 600 400 200 0 619 1405 207 150 810 1109 First Quarter PY '14 First Quarter PY '15 496 529 246 99 78 20 93 42 10 0 222 702 An activity report with a full listing of agency services by quarter is available on pages 4-5 Page 3

One-Stop Job Market Customers Served Program Years 2014 and 2015 First Quarter Over Quarter Table AGENCY July 1, 2014 September 30, 2014 July 1, 2015 September 30, 2015 MD Workforce Exchange Reemployment Opportunity Workshop 204 109 RESEA * 53 Job Openings Received 866 978 Workforce Exchange Walk-ins 3473 4855 Department of Social Services Wor-Wic CC Pre-employment Class 70 **** Orientation 286 240 Customers Assisted With Transportation 1469 1745 Customer Walk-Ins 619 1405 Temporary Cash Assistance 308 353 Div. of Rehabilitation Services Customers Served 207 150 Telamon Corporation Employment/Training 79 73 Emergency Assistance 25 61 Housing Counseling 15 156 Translation 14 5 Food Pantry 239 174 EWP (ESL) Class 17** 0 ESL Lab 0** 2 Out-of-School Youth 209 60 Other 89 83 Adult Basic Education 11 7 Rosetta Stone 112 19 FAST Program * 455 Tri-County Workforce Development Referred to Life Skills 19*** 17 Enrolled Into Life Skills 12 10 Completed Life Skills 9 9 Customers Served 496 529 Assessment 9 9 Work Experience/Community Services 295 264 Day care 675 689 * Denotes Activity Not Started Prior to this Quarter ** ESL Classes were closed for summer *** No September 2014 Life Skills **** Program has ended Page 4

One-Stop Job Market Customers Served Program Years 2014 and 2015 First Quarter Over Quarter Table AGENCY July 1, 2 014 Septem ber 30, 2014 July 1, 2015 September 3 0, 2015 Unemployment Insurance A ppeals He arings 99 78 One-Stop Mobile Unit To tal N umb er of Clients 20 246 Senior E mployment & Training To tal Pa rticipan ts Served 93 42 Job Search Inquiries 10 23 Ser vices to the Elder ly Community 0 65 U nsubsidized Placemen ts 0 5 N ew Participants During Quarte r 7 0 E xits Dur in g Q uarter 4 6 Job Corps Y outh Inter vie wed 10 ** E nrolled in A Job Corps Cente r 6 ** Princess Anne One-Stop Walk-ins 222 * 702 * Princess Anne One-Stop closed for renovations in Aug. & Sept. 2014 ** Not Reported Page 5

THE LOWERSHORE WORKFORCE ALLIANCE www. ls wa. o rg PY 2014/FY 2015 Executive Summary PY 2014/FY2015 Milton Morris Workforce Director Shannon Alexander Job Counselor Robert Hendricks Mobile Unit Specialist Jennifer Joynes Job Counselor Ivonne Lomax Youth Program Coordinator Dione Shaw Operations Coordinator Becca Webster Program Performance Administrator Workforce Development Board Joey Gardner Chair Maria Waller Co-Chair The Lower Shore Workforce Alliance (LSWA) Board met quarterly during 2014-2015 for the months of July, October, January and May. In PY 2014 the Lower Shore Workforce Investment Board served working families and businesses in the region by implementing training programs and convening Board members to identify better ways to design service delivery strategy for both employers and workers. For PY 2014 approximately $170,000 was obligated to train 72 adult and dislocated workers. The most requested training was for the certified nursing assistant and CDL A and Class B training. The WIA Youth Program provides job readiness and work experiences to youth in the three lower shore counties. Our vendors, Telamon Corporation and the public schools in Somerset, Wicomico and Worcester Counties are extremely committed and passionate about the success of the program. The Youth program was awarded $270,000 in PY 2014 and served 171 deserving youth. The Mobile One-Stop played a prominent role by providing Maryland Workforce Exchange (MWE) access to job seekers, who didn t have access to the One-Stop Job Market. Last year, 801 individuals were able to board the Mobile Unit and receive help from the Mobile Unit Specialist to perform job searches, career assessments, receive resume preparation assistance, and more! The Maryland Job Service Office coordinated presentations describing the various services available, including LSWA training services. The Mobile One-Stop site visits are on a recurring schedule to various Somerset, Wicomico and Worcester County locations and new locations have been added. Lower Shore Workforce Alliance (LSWA), provides Workforce Investment Act (WIA) funds for the operation of the Computer Resource Laboratory to support training and assistance to One-Stop Job Market clients residing in Somerset, Wicomico and Worcester counties. Wor-Wic Community College provides a self-paced computer skills program which includes basic skills in Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and working with databases and Internet exploration, basic computer literacy assessments, keyboarding training and resume assistance. Clients referred by One-Stop partners may avail themselves of keyboarding and computer training, and if space allows, limited training and other services. Our partnership with the Job Search Centers in the Wicomico Public Library Downtown Salisbury and the Centre at Salisbury locations continue to be well-used. For the period, July 1 through April 30, 2015, 2,202 people signed in to use the Centers during scheduled staffed hours. Over 40 people have reported that they have started jobs after filing applications in the Center. People are using the Job Center resources to create resumes, search for jobs and file applications. Over the past year, the staff has recognized that people (especially those without access to home computers) also depend on the Center for a wider range of employment related activities. Thirty evaluation forms were received between April 25 and May 20; 25 people strongly agreed and 4 people agreed that they had a good experience and would recommend the service to others; all 30 felt the staff was helpful and knowledgeable about the services available; 28 felt the service helped them in their job search. The Library staff participated in a training session at the OSJM to update skills with the MWE site and to improve their understanding of the services available. One-Stop Job Market 31901 Tri-County Way Salisbury, MD 21804 Phone: (410) 341-3835 Fax: (410) 341-3735 www.lswa.org Page 6

One-Stop Quarterly News By Brad Bellacicco, Director, Shore Transit Division Shore Transit was selected as the Large Transit System of the Year for 2015 by the Transportation Association of Maryland. Shore Transit was selected for this honor in recognition of its innovative strategies for resource management and contributions to the community. The award was presented at the Transportation Association of Maryland Annual EXPO on September 30 in Ocean City. Shore Transit has embraced new green technologies to reduce costs while lowering emissions. Currently Shore Transit is operating 14 dual fuel small cut away buses which saves hundreds of dollars in fuel cost monthly while increasing the range of the modified vehicles. In the 2015 fiscal year, Shore Transit recorded a 42% fuel cost savings thanks to the lower price of the propane fuel. The dual fuel vehicles also recorded average mileage that was the same as gasoline. Shore Transit assists well over one hundred organizations by providing transit services. Some area non-profits and state agencies coordinate transportation for their clients directly with the Customer Service Center. Creative processes have allowed many low income citizens and people with special needs have mobility only thanks to Shore Transit s assistance. The organization also aids the community with bus support for special events and in emergency situations such as moving people to the Wicomico County cooling center during this summer s worst heat. These agencies also help provide a realistic picture of the need for transit service in the three counties which allows more accurate planning of routes and smarter use of limited resources. Background Information Shore Transit, a Division of the Tri-County Council for the Lower Eastern Shore of Maryland is the provider of public bus service in Somerset, Wicomico and Worcester Counties. Shore Transit was formed in 2004 to provide consolidated public transit for the three counties. Shore Transit operates fixed bus routes connecting major business, education and service centers in the region plus on demand transportation for special programs such as health department patients to medical appointments, senior citizens moved to support programs, veterans and others. Shore Transit operates a fleet of 44 buses, 4 vans and 2 cars with a professional staff of almost one hundred. Additionally, Shore Transit is the agent for Greyhound Bus Lines supporting their buses and passengers from the Shore Transit facility in Salisbury. The Tri-County Council and Shore Transit are currently in the final phase of an upgrade to its facilities off Walston Switch and Route 50. In June 2013 Shore Transit consolidated all operations to Tri-County Way with a passenger bus terminal, dedicated maintenance building, secure parking and a fuel depot located with the Tri-County Council s Multi- Purpose Center. This work was made possible by funding from the three Lower Shore counties, the Federal Transit Administration and the Maryland Transit Administration. In fiscal year 2015, Shore Transit carried 332,551 passengers over 1,975,025 miles. This ridership was supported with a level budget, increased costs and aging vehicles. Page 7

One-Stop Quarterly News By: Fran Giddins, Senior AIDES Project Director, MAC Our SeniorAIDES are attending Job Fairs in the four county area and hopeful of positive outcomes. The SCSEP office now has a participant staff and Job developer working as recruiter and resume writer refiner and is experiencing great outcomes with what we now refer to as our scsep team. The team strives for 100% in all of our performance categories and are now at 83% in service level, 41.6% in unsubsidized employment and 138.1% in service to the Most In Need. We are on track with our quarter one totals. Thank you Partners for assisting us in accomplishing our goals!!! Submitted By: Denean Jones-Ward The Continuing Education and Workforce Development division at Wor- Wic Community College offers adult education classes for those who want to earn their Maryland high school diploma by enrolling in ABE/GED classes or in the National External Diploma Program, and/or to increase their language acquisition skills by enrolling in the English as a Second Language classes. The program provides academic instruction coupled with life skills to ensure students are prepared to attain their goals and transition to post-secondary education, job training and employment opportunities. Classes are offered throughout Wicomico County to individuals 17 years of age or older. To register for classes, attend an intake/information session in the educational center in the basement of the Wicomico Public Library on South Division Street in Salisbury. Sessions are held on Tuesdays from 3-7 p.m., or on Wednesdays from 10 a.m. to 2 p.m. For more information, email adulteducation@worwic.edu or call (443) 260-1703 or (410) 341-6439. Submitted By: Carrie Bryant Please extend a warm welcome to the new Job Corps Counselor, Johansei Hodge, Admissions Counselor from the Eastpoint Workforce Development Center. She plans to come to the Salisbury, MD One-Stop Job Market on the first Friday of every month. She can be contacted at 410-288-7041 or hodge.johansei@jobcorps.org. Page 8

One-Stop Quarterly News Work Readiness Training and Certification at the One-Stop By: Jennifer Shahan, Director, Telamon As a business service to employers in our local area, Telamon Corporation is certified to offer the Work Readiness Training leading to the Work Readiness Credential (WRC), the first national recognized, portable certification of entry-level work readiness. According to the certification s publisher, The WRC was designed using the Equipped for the Future Framework (EFF) and a cross-disciplinary business consensus on what defines entry-level readiness skills. The WRC is ideal for individuals entering the workforce for the first time, returning to the workforce, or transitioning from one industry to another. Telamon s Work Readiness program is a 36 hour workshop that includes instruction in and practice modeling Communication Skills, Decision Making Skills, Interpersonal Skills and Life-long Learning Skills; all areas that are considered critical for success in entry -level work. Evaluating and measuring on soft skills as well as workplace reading and math, allows for trainees to demonstrate proficiency in these key areas. To see more information about the National Work Readiness Credential, please visit http://www.workreadiness.com/resources.html where you can learn more about the history, candidate handbook, and resources available. William Chandler, National Work Readiness Credential Recipient Page 9

One-Stop Quarterly News By Jennifer Shahan, Director, Telamon Telamon Corporation Welcomes New Staff Telamon Corporation is excited to welcome Natalie Hull to Telamon Corporation. Natalie joins Telamon as a Workplace Readiness Specialist. Her duties include providing case management services and assistance to youth and young adult customers, and coaching Work Readiness trainees in Telamon s 36-hour Work Readiness program including Career Decision Making, Job Readiness, Life Skills, Goal Setting and Basic Skills while continuously assessing the needs and development of participants and trainees. Natalie has hit the ground running with her in-depth on-the-job training and is working on completing all required credentialing to be in alignment with WIOA legislation. Natalie can be reached at nhull@telamon.org or via phone at 443.397.9237. Please help us welcome Natalie to the One Stop Job Market! Telamon Staff Achieve Certification Certified Housing Counselor, Rosa Rodriguez, has just obtained the Financial Capability Certificate from the NeighborWorks Center for Homeownership Education and Counseling (NCHEC). This certification assures that Ms. Rodriguez is highly trained and skilled in Financial Education and Coaching. Adding this skill to her existing certifications in Homeownership Counseling, Default Prevention and Foreclosure Mitigation Counseling, and Pre & Post Purchase Counseling, the One-Stop s very own HUD Certified Housing Counseling agency is now certified to provide all Housing Counseling services except HECM services. To refer someone for Housing Counseling Services in English, Spanish or Haitian Creole, please contact Rosa Rodriguez at rrodriguez@telamon.org or via phone at 443-397-9236. Congratulation Rosa! Aligned with WIOA, Telamon continues to support certification of its staff in the Employment and Job Training fields. Culminating a year-long training program in Business Services, Jerrona Truitt Smith, Roosevelt Pierre and Susan Stevenson recently completed their training and passed their assessments with flying colors. Classes included 20 modules such as Job Developer Characteristics and Job Development, that examine job developer roles and identify strategies for building positive relationships with employers and job seekers that help staff understand how to translate services into benefits and explain the different types of job matches and strategies for success. Another sampling of classes include Business Communications which trains workforce professionals to learn the language businesses, employers and industries speak to serve as a communication link between businesses and their needs and the workforce development system and its services and helps staff to identify workforce solutions from a business perspective as well as Developing Business Relationships which focuses on how to recruit employers of all sizes, build-long term relationships, and maintain contact with them to meet emerging and changing needs. Other workshops revolve around Basics of Economic Development, Business Support Requirements under WIOA and other relevant coursework. Congratulations to Telamon Staff for completing the Business Services Certification and for modeling life-long learning! Next up for the Telamon Staff is Advanced Business Services which includes training in Apprenticeships, Business Success Indicators, Sector Strategies, and Task Analysis! Way to go Telamon! Page 10

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LOWER SHORE Labor Force, Demographic and Jobs Overview Unemployment Rate 9.0 8.0 7.0 6.0 5.0 4.0 4.1 Local Unemployment Ranking July, 2015 (not seasonally Adjusted) Lower Shore Workforce Region 7.0 7.0 4.3 4.6 4.7 4.7 4.7 4.8 5.1 5.4 5.4 5.5 5.5 5.5 5.5 5.6 5.8 5.8 5.9 6.3 6.3 7.3 7.9 8.2 3.0 2.0 1.0 0.0 9% 8% Workforce Region Ranking by Unemployment Rate July 2015 8.2% Percent 7% 6% 5% 4% 4.1% 4.4% 4.7% 4.8% 5.3% 5.4% 5.4% 5.5% 5.7% 5.8% 6.1% 6.8% 3% 2% 1% 0% July 2015 Source: Office of Workforce Information and Performance/Labor Market Analysis Page 15

LOWER SHORE Labor Force, Demographic and Jobs Overview % Distribution of Lower Shore Unemployment by County 13.24% 31.83% 54.93% Wicomico Worcester Somerset Lower Shore Workforce Region % Distribution of UI Claimaints by Age 29.86% 20.98% 18.71% 30.46% Age Under 30 Age 30-44 Age 45-54 Age 55 & Over August 2015 Source: Office of Workforce Information and Performance/Labor Market Analysis Page 16

LOWER SHORE Labor Force, Demographic and Jobs Overview Lower Shore Workforce Region % Distribution of UI Claimants by Education 70% Grade 0-12, 69.63 % 60% 50% 40% 30% 20% 10% 1 yr College or Tech School, 6.00 % 2 yrs Colle ge, 10.80 % 3 yrs College, 2.4 0% Bac helors, 8.88% Graduate, 2.28% 0% Lower Shore Workforce Region Top 10 Industry Share of Unemployment Insurance Claimants 45% 40% 40.6% 35% 30% 25% 20% 15% 10% 9.5% 9.4% 6.1% 5.8% 5.5% 5.1% 5% 3.4% 2.9% 2.4% 0% August 2015 Source: Office of Workforce Information and Performance/Labor Market Analysis Page 17

LOWER SHORE Labor Force, Demographic and Jobs Overview Lower Shore Workforce Region % Distribution of U.I. Claimants by Gender Male Female 40% 42% 44% 46% 48% 50% 52% 54% 56% August 2015 Top 10 Employers by the Number of Advertised Job Openings as of September 29, 2015 Rank Employer Name Number of Job Openings 1 Peninsula Regional Medical Center 266 2 Atria Senior Living 106 3 Salisbury University 73 4 Food Lion 59 5 The Great Atlantic & Pacific Tea Company, Inc. 48 6 Perdue Farms, Inc. 43 7 Atlantic General Hospital 43 8 Genesis HealthCare 39 9 University of Maryland Eastern Shore 35 10 Sears, Roebuck and Co. 29 Source: Office of Workforce Information and Performance/Labor Market Analysis Page 18

LOWER SHORE Labor Force, Demographic and Jobs Overview Top 10 Industries by the Number of Advertised Job Openings Second Quarter Rank Industry Name Number of Job Openings 1 Retail Trade 1,177 2 Health Care and Social Assistance 977 3 Administrative and Support and Waste Mgmt 544 4 Public Administration 421 5 Accommodation and Food Services 409 6 Manufacturing 371 7 Transportation and Warehousing 293 8 Real Estate and Rental and Leasing 255 9 Finance and Insurance 240 10 Information 211 Top 10 Occupations by the Number of Advertised Job Openings Second Quarter 2015 Rank Occupation Name Number of Job Openings 1 Registered Nurses 495 2 Retail Salespersons 413 3 Heavy and Tractor-Trailer Truck Drivers 329 4 Physical Therapists 232 5 Occupational Therapists 193 6 First-Line Supervisors of Retail Sales Workers 176 7 Customer Service Representatives 151 8 Merchandise Displayers and Window Trimmers 124 9 General and Operations Managers 115 10 Driver/Sales Workers 114 Source: Maryland Workforce Exchange VOS Online Jobs Data Page 19

One-Stop Customer Satisfaction Survey Summary The One-Stop Job Market Customer Satisfaction Survey was implemented in January 2004. The survey document has evolved into a resource that rates the One-Stop Job Market and the Mobile Unit on the environment presented to our customers. The information in this document includes information from 54 One-Stop Job Market surveys collected during the week of 9/14 thru 9/18/2015 The OSJM Mobile Unit collected eleven surveys on September 14 th, thru 16 th. ************************************************************************************ Overall during this timeframe, customers rated One-Stop Job Market services with an average of 3.73 on a scale of 1-4. This rating means that customers agreed with the statements listed in the table below: Statement One-Stop Ratining Mobile Unit Rat- Average Rating I received the services I needed 3.60 3.58 3.59 Staff was friendly and helpful 3.74 3.74 3.74 Staff was knowledgeable about services available 3.77 3.84 3.81 I would recommend the services I received to others 3.71 3.79 3.75 I had an overall good experience 3.69 3.79 3.74 Average Rating 3.70 3.75 3.73 A breakout of numbers regarding which services customers filling out surveys received is listed below. One person may have received more than one service: Activity One-Stop Surveys Mobile Unit Surveys Job Search 21 13 Resume Assistance 4 4 Career Information 5 1 Training 11 5 ***For the complete surveys including comments please see Carrie Bryant ************************************************************************************ Page 20