The MEDIC Dispatch News From The Front Line

The MEDIC Dispatch News From The Front Line September 23, 2013 Mecklenburg EMS Agency Dates to Remember: September 25 th Corporate Compliance 1300 1700 This Week: Holiday Shift Bid 2 Results Coming Soon: Full 3 Shift Bid Requests from Patient Financial 4 Services to Field Crews Final Round of 2013 5 AHA Classes 2013 Scope of 6 Practice Schedule September Corporate 7 Compliance Training Sessions Training Schedule 8 Medic Calendar 8 As we continue to move forward in this Performance Pay tracking period, I wanted to share some recent updates as well as some encouragement to help us finish out strong. Our financial numbers are back on track. The red X for our financial qualifier has changed to a green check mark due to: Transport volume recovering from its slow start it is still not where we originally forecasted, but it is moving in the right direction All Agency/Department expenses have been managed closely We are managing the schedule based on demand Revenue collection continues to go smoothly and as previously planned In July we met our Time on Task performance measure. During the August tracking period we missed the mark slightly by 40 seconds. Please do not get discouraged, we can still continue to improve this mark. Remember to focus on: Current Status of Performance Pay Tracking Period Getting off scene quickly and safely Being mindful of your hospital turn time As a reminder, Time on Task will benefit you this Performance Pay tracking period. If we hit the Time on Task benchmark AND meet all our other qualifying criteria, all employees will receive a higher payout of up to $800.00. If we do not meet Time on Task, but we still meet the hospital turn time benchmark AND meet our other qualifying data, we will still receive the payout of up to $540.00. Everyone has a role in providing an excellent patient care experience. Continue to striving for excellence and we will hit the mark. - Joe Penner 1

2013 Holiday Shift Bid Results The Scheduling department would like to thank everyone who participated in the recent Holiday Bid to request Thanksgiving Day, Christmas Eve and/ or Christmas Day off. Below are the 2013 Holiday Bid results. Please contact the Scheduling department at ext. 6234 or via e-mail at scheduling@medic911.com if you have any questions about the 2013 Holiday Bid results. Thanksgiving Day Off Christmas Eve Off Christmas Day Off Adam Cloninger Nicholas Howard Carrie Cole Alan Maness Tom Wright Alan Maness Nichole Washington Cathy Jordan Amy Hein Ty Brown Amy Hein Nicolette Hodnett Chris Kraetz Beth Rimmer Victoria Layton Bill Thomas Ronisha Carr Daniel Hueschen Brian Smith Bill Woods Tom Wright David Hewitt Cathy Jordan Cheryl Eudy Ty Brown Dena Gaston Cheryl Eudy Chris Simmons Gene Starnes Chris Simmons Craig McAllister Jeremy Murphy Dan Baltimore Dale Cordice John Walsh David Hewitt Dan Baltimore Jonathan Wise David Kennerly Daniel Hueschen Joseph Gilcrest David Toney David Hewitt Justin Rowe Don Overcash David Kennerly K.C. Bernesser John Crunk David Toney Mark Kern John Walsh Jamal Peay Matt West Justin Rowe John Crunk Nichole Washington Kenny Phillips John Wagner Pamela Jackson Kim Dixon John Walsh Paul Burns Laura Dellinger Jon Varalli Robin Hyatt Mali Green Kathy Houston Ronisha Carr Mark Kern Kenny Phillips Thomas Neugebauer Nichole Washington Laura Dellinger Tony Pattillo Nicolette Hodnett Mali Green Ty Brown Pamela Jackson Miguel Flechas Waldy DeArmas Ronisha Carr Mike Gilmore Stephen Robinette 2

Coming Soon: Full Shift Bid Medic will conduct its next full shift bid Wednesday, November 13 th and Thursday, November 14 th with a target implementation of the new shifts on Tuesday, January 7 th, 2014. With the full shift bid comes the opportunity to implement new schedule options that will provide employees with more flexibility while still meeting the needs of our patients. The shift bid will begin at 0800 on Wednesday, November 13 th and extend into Thursday, November 14 th. The employee(s) with the highest ranking score will begin at 0800 each day. The bidding process will continue until everyone has had a chance to bid. Each employee will be contacted by Scheduling at their approximate appointment time. You must enter your contact number on the bid form. Please be sure to check back to the Medic Dispatch for more specific information on the upcoming full shift bid including how to access the list of shifts, buddy bid and where to obtain the required shift bid forms. For questions regarding the upcoming full Shift Bid, please contact Supervisor of Scheduling & Deployment Bryan Runyan at bryanr@medic911.com. Shift Bid Timeline New Shift Listing: Wednesday, October 30 th Employee Ranking: Wednesday, October 30 th Live Shift Bid Conducted: Wednesday, November 13 th Thursday, November 14 th New Assignments Posted: Online throughout the live bid Vacation Requests Accepted: November 18 th (For January 7th August 31st, 2014) Vacation Requests Accepted: January 1 st, 2014 (For September 1st January 5th, 2015) New Assignments Begin: January 7 th, 2014 3

Requests From Patient Financial Services to Field Crews The Patient Financial Services team strives to collect all funds appropriately owed to the Agency. This process relies heavily on the quality of documentation collected by field crews to ensure compliance and achieve revenue targets. Below are a list of areas where your attention would help improve our overall performance. Please review them and feel free to contact Revenue Cycle Manager Robie Wilcox at 704.943.6401 or robiew@medic911.com with any questions you may have: Do not put a hyphen in the middle name field. If you do not know the patient s middle name, leave the field blank. Do not populate a partial social security number in demographics. Obtain the entire SSN and if you are unable to obtain the complete number, leave the field blank. Obtain a complete address and phone number for each patient. Do not guess the zip code. If you cannot obtain this information, leave the field blank. Always remove the old hospital account number in Siren for previous transports and obtain the new hospital account number from the receiving hospital for each transport. Only put the hospital account number in the Account No field. Do not put trauma pack names in the Account No field. Always obtain the patient s legal name. If you do not have the patient s legal name, you can use the trauma pack name assigned by the hospital in the patient name field. If no trauma pack is used, then John or Jane Doe would be appropriate. Remember to obtain a patient signature for each transport when the patient is physically and mentally capable of signing. When the patient is unable to sign on their own behalf and you obtain a signature of an authorized representative, you must put the authorized representative s information in the patient representative section. This includes all minors. Appropriately document when the patient refuses to sign the ticket so the billing department can determine who to bill. A refusal is when the patient is physically and mentally capable of signing, but chooses not to. Crews must sign their legal name on their tickets, not initials. A good rule of thumb to go by is how you signed your W4 when you were hired at Medic. Obtain the full name of the RN/MD or whoever is receiving the patient. If the patient is in police custody, please document whose custody they are in (e.g. US Marshal, Homeland Security, CMPD, Mecklenburg County Sheriff, Mint Hill PD, Huntersville PD, etc). Document if the patient is an inmate in the Mecklenburg County Jail (Jail Central or Jail North) or if they are being picked up at the Arrest Processing Center in the basement of 801 East 4 th Street. If a patient or their caregiver states they are a hospice patient, please note that in the narrative section. Response Outcome: The Transported Other Medical Crew option should only be used when Medic provides transportation to another crew that is handling all patient care. Remember to document all pertinent medical history/conditions that support an ambulance transport for BLS NET calls. Examples BKA/AKA, quadriplegic, tracheostomy, contractures. 4

Final Round of 2013 AHA Classes Please be advised that the final round of Medic-provided AHA classes for 2013 will occur next month. You must select and attend one of the October classes listed below if your AHA certification expires before February 2014. **Dress Guidelines: Medic employees are required to be in uniform while taking the class(es) as you are on the clock, representing the Agency during class time.** Final AHA Classes of 2013 Where: CPCC Mercancas Campus 11930 Verhoeff Drive Huntersville, NC 28078 How to Register: Visit https://medic911.plateau.com to register on the LMS. Registration deadline is Friday, October 11 th at midnight October AHA Classes Tuesday October 15 th A Shift CPR: 13:00-17:00 Wednesday October 16 th B Shift CPR: 13:00-17:00 Saturday October 19 th A Shift CPR: 08:00-12:00 ACLS: 13:00-17:00 PALS: 18:00-22:00 Please contact Education Assistant Elisabeth Mitchell at elisabethm@medic911.com if you have any questions about the final round of Medic-provided AHA class for 2013. Mark your calendars for Tuesday, October 29 th and Wednesday, October 30 th from 1:00 7:00 pm for this fun-filled, family event as we encourage all our Medic employees to be healthy, live well and retire strong. Check back to the Medic Dispatch for more details! New Hours: Health & Benefits Fair HRA Flu Shot Benefits Information Raffle Prizes Games for the Kids New Hours: 1:00 pm 7:00 Medic continuously strives to communicate the Agency s performance against our fiscal year goals to all stakeholders through the Annual Report. As such, an electronic version of the FY 2013 Annual Report is now available on Medic s website. The FY 13 Annual Report highlights our outstanding performance in the treatment of cardiac arrest, during the DNC and in the community. Please take a moment to view the report and celebrate your outstanding performance for this past fiscal year by visiting http://www.medic911.com/annual_report. Great job everyone! FY 2013 Annual Report 5

CAD Work Team A work team has just formed to review premise-based information saved in the CAD. The work will focus on improving the tracking and maintenance of safetyrelated information, AED locations and community/ apartment access information in CAD. The work team is currently focusing on information related to community/apartment gate access (i.e. gate codes) and we need your help in correcting and identifying communities and apartment complexes with secured gate access. If you come across a community or apartment with a gate and you notice that the gate code you are given is no longer active or if you have difficulty accessing the gate, please make a note of the community name as well as the location of the gate and notify the on-duty CMED Supervisor. The on-duty CMED Supervisor will then forward it for immediate follow up and correction in CAD. This information will help us with our responses to communities/apartments with secured gate access. We thank you for your assistance. If you have any information that you would like to pass along to the work team regarding communities/apartments with gates, please pass it along to Todd Sims at todds@medic911.com. Thank you. 2013 Schedule October: November: Friday, October 4 th Friday, November 1 st Monday, October 7 th Monday, November 4 th Wednesday, October 9 th Wednesday, November 7 th Thursday, October 17 th Thursday, November 13 th December: Friday, December 6 th Monday, December 9 th Wednesday, December 11 th Thursday, December 19 th Please be advised of the above dates for the 2013. Please contact a member of Medical Services to schedule a time and date within 90 days of your state expiration. 6

September Compliance Training Sessions Required Employee Attendance Luis Barrera, Doug Bell, Abby Bowers, Keisha Boyer, Steven Bridges, Anne Carter, Jamey Center, Stephen Church, James Davis, Chelsea Dewell, Laurie Feola, Jenna Galanti, Ray Hanna, Russell Harrell, David Hawks, Linda Hendley, Allison Infinger, Tiffany Johnson, Morgan Kettles, Kristin King, Kim Krakower, Erin Lee, Rebecca Lee, Lakisha Lee, Jake Lowe, Mikhail Makarov, Gabe McGaha, Bruce Mills, Shelby Modisett, Gary Moore, Thomas Muhammad, Brittany Murray, Tiffany Nash, Robert Owens, Kathy Paino, Mark Peck, Justin Pfund, Helen Reed, Megan Ruane, David Simonini, Kate Spitzmiller, Mike Stanford, Christina Stauber, Lakissha Steele, Brett Testerman, Raymond Thoman, Steve Vandeventer, Robie Wilcox, James Wilkinson, Andrew Williams, Colby Willison, Lisa Wilson, Donnell Wilson, Chad Wilson, Ted Wise, Joan Wisham, Jesse Wolfram, Heidi Wozniak and Patrick Young. **Please Note: If your Annual Performance Review was in August and you did not attend a August class you must contact Amy Johnson and attend an September class.** Information Updates: The duration of the Medic Safety & Compliance Training sessions is 4 hours. Attendees will be paid for the total time spent in class and each employee with an Annual Performance Review in that month must attend one of the available Compliance Training Sessions. Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson at amyj@medic911.com for directions. 7

September 2013 Sun Mon Tue Wed Thu Fri Sat 1 B 2 A 3 A 4 B 5 B 6 A 7 A Labor Day Medic Offices Closed 8 A 9 B 10 B 11 A 12 A 13 B 14 B 1200 1600 Simulations Begin Holiday Bid 2013 Ends 15 B 16 A 1300 1700 17 A 18 B 0800 1200 19 B 20 A 21 A 1600 2000 22 A 23 B 24 B 25 A 1300 1700 26 A 27 B 28 B 29 B 30 A In-Service 2013 Training Schedule Training Please note because of simulations September Trainings Medic Events that will be taking place throughout September 25 th : 1300 1700 Holidays Recertification the next several months, there will not be another Medic InService until January 2014. MEDIC Mecklenburg EMS Agency 4525 Statesville Road Charlotte, NC 28269 Tel: 704-943-6000 Fax: 704-943-6001 Visit Us on the Web! www.medic911.com 8