From Policy to Worldclass egovernment. What we see happen and how we want to share in a public private partnership because it matters

From Policy to Worldclass egovernment What we see happen and how we want to share in a public private partnership because it matters

Policies for a World Class egovernment 2004 2005 2006 2007 2008 2009 2012 The Digital Jump The Digital Strategy The Digital First Choice 3

A Governance Model for the Platform The steering group The user group Ministries (follow up own agencies) NHD (overall responsibillity Altinn) FIN (efficiency improvements) FAD (administration) Service Owners (Gov. Dep/ Council) (dispose of own profits) KS (initiator for the councils) Trade (utilizer and supplier) Benefits realization Altinn BRC (inititator trade, administrator of joint components) SSØ (methodology network) DIFI (initiator public sector /citizen, administrator of joint components) 5

An Open Solution Architecture

One Common Service Catalogue

Enhancing the portals and the case systems Access to gov. forms Reusing and ensuring data across government portals Managing authorization 8

Saving Norway more than $7 billion 1998-2012 Benefits 6,000 5,500 5,000 4,500 4,000 Total number of hours spent by Norwegian businesses on mandatory reporting tasks to the central government 0 1998 1999 Portals and policies 2000 2001 2002 2003 CAGR = -4.5% 2004 Version 1: Service Architecture and Open Standard 2005 2006 2007 CAGR = -10.4% Version 2: Enhanced Service Architecture and Open Standard 2008 2009 2012 86% of all Norwegian businesses 80% easy to use More than 80 million forms not printed or mailed $41 USD 1 per capita 17% less hours spent on administration 1 Based on an exchange rate of $1 USD = 6 NOK Source: ALTINN Business Case 9

Most Citizens do not understand nor accept the Complexities Of Government Cluster Services Relevant Departments Sophistication of Services Income taxes Revenue/ Tax Social contribution for employees Finance/ Revenue Income High Level of Sophistication Corporate tax Revenue/ Tax Generation Most Popular services VAT Revenue/ Tax Offered at a central level Customs declarations Revenue/ Tax Passports Department of State / Foreign Affairs Permits Drivers license Public Safety Lower Level of Sophistication Application for building permission Public Registry / Land Registry Offered at a central level Enrolment in higher education Education Environment related permits Environmental Protection Car registration Public Safety/ Motor Vehicles Registration Birth and marriage certificates Health & Human Services Medium Level of Sophistication Announcement of moving Multiple agencies ( SSA, Tax, Registry etc.) Offered at Local and Central Level Registration of a new company Company Affairs/ Business Administration Submission of data to statistical offices Commerce Department/ Statistics Unit Job search services Labor Social security benefits Social Security Unemployment benefits Labor Child allowances Health and Human Services Medium Level of Sophistication Service Medical costs Health and Human Services Offered at Local and Central Level Delivery Student grants Education Public libraries State/Local Health related services Health and Human Services Public procurement Revenue/Finance ( Multiple agencies) 2012 Accenture. All rights 11 reserved.

3 Trends Are Fundamentally Changing The Game for Government Everywhere, Everyone Rapid Adoption Change to the Core has access to digital media, making it an effective method to interact across the socio economic spectrum the speed of whole-hearted adoption of new digital devices and services has been unprecedented to the point that they have become a necessity, impacting the very core of how humans interact with the world and each other 12 2012 Accenture. All rights reserved. 12

E-government maturity Most Governments are not connected Connected Services Enhanced Informatio n Services Transactio nal Services Emerging Informatio n Services Sophistication of Services 2012 Accenture. All rights reserved. 13

14 Interoperability and Open Standards

Life Events will drive the service need CITIZEN PERSONAS Child Student Adult Driver Employer/Earner Homeowner Investor Business Owner Sick Disabled Veteran Retired Others BUSINESS PERSONAS Small or large Startup Expand Terminate Certificate Permissions Health and Safety Cross Boarder Employer Employees Others GOVERNMENT PERSONAS Registrar Authorizer Collector Service Provider Advertiser Informer Healthcare Payer Administrator Treasurer Defender Others 2012 Accenture. All rights reserved. 16

Worldclass egovernment is achieved by worldclass connections Infrastructure Administrative and Policy Operational supports collaboration and communication across governments, citizens, businesses and governments.. establishing policies that contribute towards the enablement of digital government ensuring effective implementation of digitization across all levels of government and users 2012 Accenture. All rights reserved. 17

What Is Digital Government?.a simplified customer experience dynamic leveraging new technologies and channels..use lower cost channels and leveraging mobility and call centers as shared resources..streamlined internal processes..cross agencies..solving the case saving time for our tax-payers..sharing systems through open innovation from the cloud 2012 Accenture. All rights reserved. 18

From Norway with Love

Contact us: Kirsti Kierulf Global Product Director Tel: +47 971 91 128 kirsti.kierulf@accenture.com Warren Tomlin Program Manager Tel: +1 (613) 750 5266 Mail: warren.tomlin@accenture.com Ole Hansen Solution Architect Tel: +47 906 47 790 ole.b.hansen@accenture.com For more info: www.accenture.com www.avanade.com www.accenture.com/gb-en/ Pages/service-government-future. aspx/2011innovationreport