key figures 2013 Vlaamse Dienst voor Arbeidsbemiddeling en Beroepsopleiding Flemish Employment and Vocational Training Agency

key figures 2013 Vlaamse Dienst voor Arbeidsbemiddeling en Beroepsopleiding Flemish Employment and Vocational Training Agency

Target Parameters 2011-2015 Result MA* ABP* 79.9% 75% 75% Job seekers satisfaction 57.1% 57% 61% Outflow to work for people < 25 years (12 months after their inflow) 47.5% 47.5% 51% Outflow to work for people 25-50 years (12 months after their inflow) 33.6% 30% 36% Outflow to work for people > 50 years (12 months after their inflow) 14.0% 11.5% 14% Outflow to work for job seekers > 1 year unemployed (6 months after labelling) 18.5% 18% 19% Outflow to work for underprivileged groups (6 months after labelling) 53.6% 41% 41% Outflow to work for people affected by a collective redundancy (6 months after the redundancy) Result MA ABP 82.2% 75% 75% 63.9% 63.5% 70% 62.8% 63.5% 70% Employers satisfaction with given information Employers satisfaction with processing of vacancies SME s satisfaction with processing of vacancies Result MA ABP 72.1% 85% 85% Employed persons satisfaction 67.4% To be determined (1 year after first use) Citizens satisfaction with Mijn Loopbaan Job seekers Employed persons Employers * The management agreement (MA) and annual business plan (ABP) objectives. 2 /

Result MA ABP 72.8% 80% 80% Trainees satisfaction 64.3% 50.5% 70% Outflow to work after competence enhancing actions (6 months after finishing the action) 14,900,630 12,000,000 12,000,000 Actions at the competence centres in hours 67,545 50,000 50,000 Actions at the competence centres in persons 15,641 16,000 19,800 Training actions provided in the workplace 13,012-15,500 IBOs (individual vocational training programmes) 300-600 Curative IBOs 27,743 15,000 25,000 E-learning actions 93.5% - 100% Comprehensive language policy for non-dutch speakers Result MA ABP 79.3% 63% 63% 83% 63% 63% Operational partners satisfaction with the cooperation Institutional partners satisfaction with the cooperation Trainees Partners / 3

The world of VDAB (Flemish Employment and Vocational Training Agency) The economic crisis, which started to become apparent in the number of vacancies in 2012, still had an impact in 2013. In 2013, 256,754 vacancies were recorded for the mainstream economic sectors, bar temporary agency work, which is a slight decrease of 2.5% compared to the previous year. Throughout the year, the number of received vacancies over a twelve-month period was lower compared to the same period in the year before. However, from September onwards the decrease has started to slow down. In 2013, most sectors were faced with a decrease in the number of vacancies. In particular the sectors primary sector, energy, water and waste treatment and health care received far fewer vacancies than the year before. On the other hand, some sectors reported an increase in vacancies compared to 2012, including the sectors textiles, clothing and footwear and other industries. A growing number of job seekers and a declining number of jobs further reduce labour market tension. Whereas, generally speaking, 4.8 unemployed job seekers were available for each vacancy at the end of 2012, this tension indicator increased to 5.9 at the end of 2013. The disadvantaged groups are strongly represented in the group of job seekers who are in need of job counselling: 47% of the unemployed job seekers are low-educated. 23.8% are older than 50. 25.6% have a migration background. 13.2% have a work-limiting disability. 73,624 filled vacancies The vacancy filling rate represents the percentage of processed vacancies that were filled. VDAB only has data on the vacancies which it manages itself. The filling rate has decreased this year, from 81.5% in 2012 to 79.7% in 2013 for all vacancies in the mainstream economic sectors, registered in MasterVac. In absolute numbers, 73,624 out of a total of 92,382 vacancies were filled in 2013, of which 50% within 42 days. The median amount of time needed to fill a vacancy in the mainstream economic sectors (on the basis of the past 12 months) has decreased, following the strong increase of the past few years. Whereas, last year, this median was still 49 days, it was 42 days in 2013. 4 /

Our tender projects in 2013 25,747 Intensive counselling and employment services In 2013, VDAB referred 25,747 clients on the basis of these two tenders, which is 15.8% more than the number of 22,240 guaranteed pathways that was aimed at. 1,197 Competence enhancement In 2013, 1,197 job seekers started a training course within the context of this tender, which is 96.3% of the number that was specified in advance. 602 Engaging and empowering group training for job seekers living in poverty In October 2012, VDAB initiated the integrated work/well-being pathways. Apart from an individual component, a group component is provided as well. The objective of this group component is for job seekers living in poverty to exchange experiences, coupled with job orientation and job application support. From its start until the end of 2013, 602 work/well-being pathways were initiated. This is 96.3% of the maximum number of pathways to be started and 25% more than the guaranteed number of pathways. 1,194 Activeringszorg bis tender Some job seekers are faced with obstacles in their pathway to employment, such as MMPP problems (medical, mental, psychological or psychiatric impairments) or social and/or psychosocial barriers. Zorgbegeleiding, i.e. customised counselling, works very hard to first tackle these very obstacles in pathways to employment. In 2013, a provincial partnership was established in each province to be able to carry out this tender. Also in 2013, 1,194 customised counselling pathways were initiated. The intended objective of 1,100 was thus largely exceeded. 79.3% and 83.0% satisfaction Satisfaction among the partners rose compared to 2012: among operational partners: from 74.7% to 79.3% among institutional partners: from 79.8% to 83.0%. This means that we performed much better than the management agreement (MA) and annual business plan (ABP) objectives. / 5

Looking for workers outside of Flanders The labour market situations in the Flemish, Walloon and Brussels-Capital Regions greatly differ from each other. Yet, precisely because the proximity of the different regions offers opportunities, the association of public services for employment and vocational training in Belgium, Synerjob, was established to promote interregional cooperation. Wallonia Thanks to targeted employment actions organised by the mixed teams and the 35 jointly organised job dating events, at least 1,961 Walloons started to work in Flanders. This means that the target of 1,500 has been largely achieved. The competence centres of VDAB and Le FOREM FORMATION worked out a language action plan together, which provides support training programmes in preparation of active guidance to employment, job dating events and job hunting. In 2013, 808 job events were organised by or together with VDAB. These included both events aimed at immediate job matching, and information or networking events for the different types of VDAB clients Brussels Actiris received vacancies equalling 1,104 jobs. To that end, it mobilised a total of 3,170 Brussels job seekers who were invited, informed and screened. 2,378 people from Brussels entered jobs in Flanders through the measures taken by the specific employment services. In 2013, 21 job dating events were organised, allowing employers and job seekers to enter into contact with one another. Europe VDAB also looks for partners outside Belgium. For this purpose, it participates, for instance, in cross-border EURES partnerships. These partnerships are established between public employment services, employers organisations, trade unions, local authorities, etc., with an eye to improving e.g. cross-border labour mobility. 6 /

Basic services : ) Website In 2013, the VDAB website registered 32,539,869 visitors, which corresponds to 89,150 visitors a day. After the vacancy database, the most frequently used applications are the training course database, Mijn Loopbaan (My Career) and Mijn VDAB (My VDAB). www.vdab.be Servicelijn (call centre) The Servicelijn helpline registered 232,217 contacts with job seekers, which is a decrease of 13.67% compared to 2012. 0800 30 700 Working days: 8 a.m. to 7 p.m. Contacts 44% of the 431,531 registrations in 2013 took place through VDAB consultants. 295,864 job seekers received job offers in 2013, mainly through automatic matching. / 7

Outflow to employment Job seekers younger than 25 65% 62% 61% 60% 60% 57% 57% 55% dec-2010 jul-2012 dec-2013 Target group Youth Employment Scheme Inflow period: September 2012 - August 2013 Measured 4 months after labelling Target group 77,520 100% Youth Employment Scheme Comprehensively reached (European) 71,738 92.5% Outflow to employment 38,903 50.2% Included in VDAB activities 39,171 50.5% Received vacancies 44,511 57.4% MA APB % Outflow Job seekers aged between 25 and 50 55% 52% 51% 50% 50% 47,5% 47% 45% Target group Comprehensive Customised Approach Inflow period: January 2012 - December 2012 Measured 12 months after inflow Target group 137,316 100% Comprehensive Customised Approach Comprehensively reached (European) 133,319 97.1% Outflow to employment 65,379 47.6% Included in VDAB activities 74,244 54.1% Received vacancies 119,531 87.0% MA APB % Outflow Job seekers older than 50 40% 36% 35% 35% 34% 33% 30% 30% 25% MA APB % Outflow Target group Systematic Approach for Over-50s Inflow period: July 2012 - June 2013, Measured 6 months after inflow 50-52 years until April 2011, 50-55 years as of April 2011, 50-57 years as of June 2012 Target group Actief50+ 9,960 100% Comprehensively reached (European) 9,326 93.6% Outflow to employment 2,612 26.2% Included in VDAB activities 5,832 58.6% Received vacancies 1,129 11.3% Information over-50s 6,441 64.7% Target group Compulsory Information Session for Over-58s over-52s until April 2011, over-55s until June 2012 Target group Information Session 2,230 100% Comprehensively reached - compulsory 2,162 97.0% information Compulsory information session 1,233 55.3% Outflow to employment 265 11.9% Outflow from unemployment 1,298 58.2% Included in VDAB activities 470 21.1% Received vacancies 71 3.2% 8 /

Job seekers unemployed for more than 1 year 20% Job seekers from the underprivileged groups 25% 15% 15% 15% 14% 14% 11,5% 10% MA APB % Outflow 20% 21% 20% 19% 18,5% 18% 15% dec-2010 sep-2012 dec-2013 MA APB % Outflow Workers affected by collective redundancy 60% 55% 52% 53,6% Comprehensive and Activating Reorganisation Inflow period: July 2012 - June 2013 Measured 6 months after inflow 50% 45% 40% 46% 41% 41% Target group Collective Dismissal 9,098 100% Comprehensively reached (European) 8,866 97.4% Outflow to employment 4,875 53.6% Included in VDAB activities 6,222 68.4% 35% MA APB % Outflow Target group Curative Activities 30% 25% 24% 23% 22% 20% 20,3% 20% 19,1% 15% 12% 12% 10,8% 10% 9% 9% 9,2% 5% Target group Curative Activities Inflow period: July 2012 - June 2013 Measured 6 months after labelling Curative target group 6,119 100% Comprehensively reached (European) 5,672 92.7% Outflow to employment 1,814 29.6% Included in VDAB activities 3,728 60.9% Work-limiting disability Migration background Low-educated Over 50 s / 9

Competence enhancement Trainee satisfaction Individual vocational training (IBO) 85% 16.000 16.000 15.500 80% 75% 80% 80% 12.000 8.000 10.470 11.000 12.000 11.801 12.521 13.500 11.881 13.012 70% 72% 73% 4000 65% 2013 - I 2013 - II 0 2009 2010 2011 2012 APB Number 2013 MA APB Scope of the actions in the competence centres IBO: started training programmes 16.000 Persons (x 1.000) 70 Hours (x 1.000.000) 15 15.000 14.000 65 14 13.000 13.012 60 55 13 12.000 11.000 50 45 12 11 Persons MA APB Hours Outflow to employment after competence-enhancing actions 75% 70% 70% 66% 67,6% 65% 64,3% 60% 61% 55% 50,5% 50% 10.000 2010 2011 2012 2013 Number of started IBO s APB IBO: unfavourably discontinued training programmes 25% 24% 23% 22% 21% 20% 19% 18% 17% 2010 2011 2012 2013 23,8% 45% Persons (x 1.000) 30 25 24.425 MA APB % Outflow after competence enhanching actions Scope of e-learning 21.374 % Outflow after a training for a shortage occupation 27.743 Scope of competence-enhancing actions in the workplace 15.641 2013 15.037 2012 15.729 2011 MA APB Number of persons 20 15 10 Persons MA APB Comprehensive language policy for non-dutch speakers Inflow period: July 2012 - June 2013 Measured 6 months after inflow Language policy target group 8,399 100% Comprehensively reached (European) 7,849 93.5% Outflow to employment 2,253 26.8% With NT2 (Dutch as a second language) action or pathway 5,965 71.0% 10 /

4,700 staff members On 31 December 2013, VDAB employed 4,700 people. There is a noticeable decrease thanks to sustained optimisation efforts through which staffing needs are analysed and solutions other than external recruitment are actively looked for. Number of staff by employment status Men Women Total Permanent 540 1,770 2,310 Contract 235 1,015 1,250 Teaching staff 626 514 1,140 Total 1,401 3,299 4,700 Proportion Number of staff/ftes Heads FTE 2009 5,019 4,274 2010 5,013 4,237 2011 4,986 4,231 2012 4,821 4,086 2013 4,700 4,051 Number of men and women Men Women Total 2012 1,460 3,361 4,821 2013 1,401 3,299 4,700 846 (18%) of these staff members are employed within the central services and 3,854 (82%) within local services. Age categories 2013-30 y. 5% 30-39 y. 24% 40-49 y. 29% + 50 y. 42% Representation of women in middle management positions 2011 2012 2013 Number of female staff 3,456 3,361 3,299 Total number of staff 4,986 4,821 4,700 % female staff 69.3% 69.7% 70.2% % women in middle management 29% 29% 29% Target percentage for women in middle management 24% 26% 28% The ultimate target is to have 33% of women in middle management by 2015. Number of staff with a migration background 2011 2012 2013 Number of staff with a migration background 261 279 278 % staff with a migration background 5.2% 5.72% 5.92% Since the target figure for colleagues with a migration background, to be reached by 2015, has been set at 4%, this figure has thus already been achieved. Staff with a work-limiting disability 2011 2012 2013 Number of staff with a work-limiting disability 117 115 136 % staff with a work-limiting disability 2.33% 2.36% 2.89% The target figure of 4.5% for persons with a work-limiting disability, to be reached by 2015, seems very difficult to achieve for VDAB and for other Flemish public institutions alike. / 11

VDAB address list Central services Keizerslaan 11-1000 Brussel - tel. 02 506 15 11 - vdab@vdab.be Labour market management Provincie Antwerpen - provincial manager: Luc Hostens Somerstraat 22-2018 Antwerpen - tel. 03 202 17 11 Provincie Limburg - provincial manager: Hilde Baerten Thonissenlaan 47-3500 Hasselt - tel. 011 26 06 26 Provincie Oost-Vlaanderen - provincial manager: Freddy Van Malderen Kongostraat 7-9000 Gent - tel. 09 265 49 15 Provincie West-Vlaanderen - provincial manager: Robert De Clercq Koning Albert I-laan 1.2-8200 Brugge St.-Michiels - tel. 050 44 04 53 Provincie Vlaams-Brabant - provincial manager: Johan Viaene Diestse Poort 6-3000 Leuven - tel. 016 29 86 70 Competence centres Provincie Antwerpen - provincial manager: Ann Vroonen Somersstraat 22-2018 Antwerpen - tel. 03 202 17 11 Provincie Limburg - provincial manager: Marc Cloostermans Thonissenlaan 47-3500 Hasselt - tel. 011 26 06 31 Provincie Oost-Vlaanderen - provincial manager: Arne Theylaert Kongostraat 7-9000 Gent - tel. 09 265 49 30 Provincie West-Vlaanderen - provincial manager: Bram Lievrouw Koning Albert I-laan 1.2-8200 Brugge St.-Michiels - tel. 050 28 86 30 Provincie Vlaams-Brabant - provincial manager: Luc Borms Witherenstraat 19-1800 Vilvoorde - tel. 02 255 92 85 Regionale Dienst Brussel - provincial manager: Geert Pauwels Wetstraat 95-1040 Brussel - tel. 02 235 18 62 Other services Complaints management H. Consciencestraat 5-7 - 2800 Mechelen - tel. 015 28 15 39 EURES offices Somersstraat 22-2018 Antwerpen - tel. 03 202 18 27 Kongostraat 7-9000 Gent - tel. 09 265 47 31 Rijselsestraat 57-8500 Kortrijk - tel. 056 24 74 14 Leuvensesteenweg 72-3290 Diest - tel. 013 32 23 36 Pastorijstraat 7-3620 Lanaken - tel. 089 73 92 70 Koning Albert I-laan 1.2-8200 Brugge St.-Michiels - tel. 050 44 04 97 More info on vdab.be/trends/jaarverslag of call 0800 30 700