Human Services Certificate III in Health Services Assistance (HLT32512)

Human Services Certificate III in Health Services Assistance (HLT32512) Effective from 2013 Date published January 2013 Date updated February 2014 Training Package HLT07 version 5.1

Original published version updated: February 2014 Training Package reference updated to HLT07v5.1 (no changes to document content) November 2012 updated to HLT07 version 5 December 2011 updated to HLT07v4 2014 Copyright Board of Studies, Teaching and Educational Standards NSW for and on behalf of the Crown in right of the State of New South Wales. This document contains Material prepared by the Board of Studies, Teaching and Educational Standards NSW for and on behalf of the Crown in right of the State of New South Wales. The Material is protected by Crown copyright. All rights reserved. No part of the Material may be reproduced in Australia or in any other country by any process, electronic or otherwise, in any material form, or transmitted to any other person or stored electronically in any form without the prior written permission of the Board of Studies, Teaching and Educational Standards NSW, except as permitted by the Copyright Act 1968. When you access the Material you agree: to use the Material for information purposes only to reproduce a single copy for personal bona fide study use only and not to reproduce any major extract or the entire Material without the prior permission of the Board of Studies, Teaching and Educational Standards NSW to acknowledge that the Material is provided by the Board of Studies, Teaching and Educational Standards NSW to include this copyright notice in any copy made not to modify the Material or any part of the Material without the express prior written permission of the Board of Studies, Teaching and Educational Standards NSW. The Material may contain third-party copyright materials such as photos, diagrams, quotations, cartoons and artworks. These materials are protected by Australian and international copyright laws and may not be reproduced or transmitted in any format without the copyright owner s specific permission. Unauthorised reproduction, transmission or commercial use of such copyright materials may result in prosecution. The Board of Studies, Teaching and Educational Standards NSW has made all reasonable attempts to locate owners of thirdparty copyright material and invites anyone from whom permission has not been sought to contact the Copyright Officer. Phone (02) 9367 8289 Fax on (02) 9279 1482 Email: mila.buraga@bostes.nsw.edu.au Acknowledgements Units of competency from the HLT07 Health Training Package in this syllabus are Commonwealth of Australia. Reproduced with permission. The following copyright warning applies to the material from the Training Package: All rights reserved. This work has been produced initially with the assistance of funding provided by the Commonwealth Government through DIICCSRTE. This work is copyright, but permission is given to trainers and teachers to make copies by photocopying or other duplicating processes for use with their own training organisations or in a workplace where the training is being conducted. This permission does not extend to the making of copies for use outside the immediate training environment for which they are made, nor the making of copies for hire or resale to third parties. The views expressed in this version of the work do not necessarily represent the views of DIICCSRTE. DIICCSRTE does not give warranty nor accept any liability. Published by Board of Studies, Teaching and Educational Standards NSW GPO Box 5300 Sydney NSW 2001 Australia www.bostes.nsw.edu.au 2010504 20120034 2012 1566 20140052

Contents Introduction to the Human Services Curriculum Framework The Human Services Curriculum Framework and Certificate III in Health Services Assistance Status of units of competency for the Human Services HSC course and Certificate III in Health Services Assistance (assisting in nursing work in acute care) Status of units of competency for the Human Services HSC course and Certificate III in Health Services Assistance (generic) Status of units of competency for the Human Services HSC course and Certificate III in Health Services Assistance (operating theatre technician work) Minimum requirements for Certificate III in Health Services Assistance (HLT32512) Human Services Certificate III in Health Services Assistance (HLT32512) The Human Services Curriculum Framework includes the following documentation: the syllabus associated documents support materials. All of the Framework documentation is available on the Board s website at www.boardofstudies.nsw.edu.au/syllabus_hsc/human-services.html. This document, Human Services Certificate III in Health Services Assistance (HLT32512), should be read in conjunction with the Human Services Curriculum Framework Stage 6 Syllabus. Introduction to the Human Services Curriculum Framework The Human Services Curriculum Framework is based on the national Community Services Training Package (CHC08) and Health Training Package (HLT07) and includes pathways to: Certificate III in Aged Care (CHC30212) Certificate III in Allied Health Assistance (HLT32412) Certificate III in Health Services Assistance (HLT32512). The Framework defines how units of competency are arranged in HSC VET courses to gain HSC credit units. HSC VET courses can only be delivered by a Registered Training Organisation (RTO). The Human Services Curriculum Framework contains the following courses (detailed in Section 2 of the Syllabus): Human Services (360 indicative hours) Human Services (240 indicative hours) Aged Care Specialisation Study (60 indicative hours). 3

HSC VET courses are dually accredited. Students can gain credit towards: the NSW HSC an AQF VET qualification, for example Certificate III in Health Services Assistance. As a result of the dual accreditation, HSC VET courses are governed by two sets of rules: HSC unit credit requirements determined by: HSC course requirements (detailed in Section 2 of the Syllabus) the requirements for satisfactory course completion outlined in the Board of Studies Assessment Certification Examination (ACE) website AQF VET qualification requirements specified in: the qualification packaging rules for Certificate III in Health Services Assistance defined in the Health Training Package (detailed on pp 17 23 of this document) RTO policies. It is important to note that the rules and structure of HSC VET courses are not identical to the qualification packaging rules. The Human Services Curriculum Framework and Certificate III in Health Services Assistance To achieve Certificate III in Health Services Assistance as a part of the HSC students will generally complete the Human Services (360 indicative hours) HSC VET course from the Human Services Curriculum Framework. To be eligible for the award of the HSC students must satisfactorily complete a pattern of study that includes 22 HSC credit units (refer to the Assessment Certification Examination (ACE) website for further detail). Students undertaking Certificate III in Health Services Assistance through the Human Services (360 indicative hours) course will be eligible for 6 HSC credit units towards the 22 HSC credit units required for the award of their HSC. Human Services course requirements Refer to pp 8 16 of this document (and Section 2 of the Syllabus). Mandatory units of competency are those that all students must attempt in their study of the HSC VET course. Core units of competency are those required by the Community Services and/or Health Training Packages for a student to be eligible for an AQF VET qualification. For the Human Services (360 indicative hours) course students must undertake: 7 mandatory units of competency for the HSC totalling 180 HSC indicative hours (these are made up of 4 core and 3 s for the Certificate III in Health Services Assistance) plus 180 HSC indicative hours worth of units of competency from the HSC pool. 4

For students to be able to achieve Certificate III in Health Services Assistance, the units of competency selected from the HSC pool need to include: for the assisting in nursing work in acute care work role the remaining 2 core units of competency and 6 recommended units of competency for the generic work role the remaining 2 core units of competency, 4 mandatory units of competency and 2 units of competency for the operating theatre technician work role the remaining 2 core units of competency, 4 mandatory units of competency and 2 units of competency. Work placement Work placement is a mandatory HSC VET course requirement with minimum hours assigned to each course according to the qualification being undertaken. Non-completion of work placement means the student has not met the HSC VET course requirements and cannot count the HSC credit units for the course towards the award of their HSC. They would still be credentialled for the AQF VET qualification outcome. The minimum work placement requirement for Certificate III in Health Services Assistance is 105 hours. For students undertaking the qualification for an assisting in nursing work in acute care or operating theatre technician work role, this must include at least 20 hours in an acute care setting. Students should be at least 16 years old to undertake the work placement for this Framework as they will be in a work environment with vulnerable people and duty of care requires a substantial level of maturity. Any variation of this requirement must be with the explicit approval of the school or college, RTO and host employer. Work placement is to be undertaken in an appropriate community services/health work environment. It is permissible for up to 35 hours of work placement to be undertaken in a simulated work environment. This provision for simulation does not include the minimum work placement requirement in an acute care setting for Certificate III in Health Services Assistance assisting in nursing work in acute care or operating theatre technician work. Refer to Section 4 of the Syllabus and the Work Placement in Human Services document for further information, including industry-specific information regarding work placement in community services/health industries and guidelines for work placement in a simulated environment. HSC Content The HSC Content for this Industry Curriculum Framework is organised into focus areas. Each focus area prescribes the scope of learning for the HSC. This is drawn from the common aspects of the associated units of competency (outlined in Table 1 on the following page). 5

The Human Services Curriculum Framework focus areas are: Health and wellbeing Industry context Safety Work. These must be addressed by all students undertaking courses from the Human Services Curriculum Framework. The HSC Content is detailed in Section 3 of the Syllabus. The HSC examination in Human Services is based on the HSC Content and employability skills for the Certificate III qualifications in this Framework (refer to Section 5 of the Syllabus). Table 1 Focus areas and associated units of competency Associated units of competency Focus area Unit code Unit title Health and wellbeing CHCICS303A Support individual health and emotional well being HLTAP301B Recognise healthy body systems in a health care context Industry context CHCCS411C Work effectively in the community sector or HLTHIR301C Communicate and work effectively in health Safety HLTFA311A Apply first aid HLTIN301C Comply with infection control policies and procedures and CHCWHS312A Follow WHS safety procedures for direct care work or HLTWHS200A Participate in WHS processes Work HLTHIR403C Work effectively with culturally diverse clients and co-workers and CHCCS411C Work effectively in the community sector or HLTHIR301C Communicate and work effectively in health HSC examination The HSC examination in Human Services is optional. Students who have completed the Human Services (360 indicative hours) course are eligible to sit for the HSC examination. Students who choose to sit the examination can have the marks from their exam contribute to their Australian Tertiary Admission Rank (ATAR). The HSC examination in Human Services is based on the HSC Content (refer to Section 3 of the Syllabus) and employability skills for Certificate III in Health Services Assistance (refer to pp 22 23 of this document and the Employability Skills in Human Services document). 6

The HSC examination is a written exam independent of the competency-based assessment undertaken during the course and has no impact on student eligibility for the Certificate III in Health Services Assistance. HSC examination specifications The HSC examination specifications contained in the Assessment and Reporting in Human Services Stage 6 document describe the format of the external HSC examination. 7

Status of units of competency for the Human Services HSC course and Certificate III in Health Services Assistance (assisting in nursing work in acute care) To achieve Certificate III in Health Services Assistance (assisting in nursing work in acute care) (HLT32512) the Health Training Package requires students to achieve 15 units of competency including: 6 core units of competency 6 recommended Group B s for assisting in nursing work in acute care 3 units of competency. To achieve Certificate III in Health Services Assistance as a part of the HSC students will generally do the Human Services (360 indicative hours) HSC VET course. For the HSC students must undertake the following 7 mandatory units of competency (4 core and 3 s for Certificate III in Health Services Assistance assisting in nursing work in acute care): Status in Human Services (360 HSC indicative hours) course 7 mandatory plus s to bring course total to a minimum of 360 HSC indicative hours HSC indicative hours Unit code mandatory 35 CHCICS303A mandatory 30 HLTAP301B Unit title Support individual health and emotional well being Recognise healthy body systems in a health care context Unit-specific prerequisite(s) Certificate III in Health Services Assistance (assisting in nursing work in acute care) 6 core, 6 recommended Group B s & 3 s mandatory 20 HLTFA311A Apply first aid mandatory 20 HLTHIR403C mandatory 25 HLTIN301C Work effectively with culturally diverse clients and co-workers Comply with infection control policies and procedures mandatory 20 HLTWHS200A Participate in WHS processes core mandatory 30 HLTHIR301C Communicate and work effectively in health core core core Sub-total HSC indicative hours mandatory units of competency 180 8

For the HSC students must undertake a total of 180 HSC indicative hours worth of units of competency from the HSC pool to meet the requirements of the Human Services (360 indicative hours) course. (To achieve Certificate III in Health Services Assistance assisting in nursing work in acute care, the units of competency from the HSC pool need to include the remaining 2 core units of competency and 6 recommended Group B units of competency for the qualification.) Status in Human Services (360 HSC indicative hours) course 7 mandatory plus s to bring course total to a minimum of 360 HSC indicative hours HSC indicative hours Unit code Unit title Unit-specific prerequisite(s) Certificate III in Health Services Assistance (assisting in nursing work in acute care) 6 core, 6 recommended Group B s & 3 s 25 BSBFLM303C Contribute to effective workplace relationships core 25 BSBMED301B Interpret and apply medical terminology appropriately core 40 HLTAIN301C Assist nursing team in an acute care environment HLTAP301B HLTFA311A recommended Group B 20 HLTAIN302C Provide support in an acute care environment recommended Group B 20 HLTCSD201D Maintain high standard of client service recommended Group B 10 HLTCSD208D Transport clients recommended Group B 15 HLTCSD305D Assist with client movement recommended Group B 15 HLTCSD306D Respond effectively to behaviours of concern recommended Group B Total HSC indicative hours mandatory + remaining core and recommended Group B s 350 Assessment of this unit of competency includes observation of workplace performance (see the Evidence Guide for this unit of competency). In their planning, schools or colleges and RTOs should ensure that sufficient work placement time is scheduled for the development of competence and collection of evidence. 9

Status of units of competency for the Human Services HSC course and Certificate III in Health Services Assistance (generic) To achieve Certificate III in Health Services Assistance (generic) (HLT32507) the Health Training Package requires students to achieve 15 units of competency including: 6 core units of competency 4 required Group C s for other work functions 5 units of competency. To achieve Certificate III in Health Services Assistance as a part of the HSC students will generally do the Human Services (360 indicative hours) HSC VET course. For the HSC students must undertake the following 7 mandatory units of competency (4 core and 3 s for Certificate III in Health Services Assistance generic): Status in Human Services (360 HSC indicative hours) course 7 mandatory plus s to bring course total to a minimum of 360 HSC indicative hours HSC indicative hours Unit code Unit title Unit-specific prerequisite(s) Certificate III in Health Services Assistance (generic) 6 core, 4 required Group C s & 5 s mandatory 35 CHCICS303A mandatory 30 HLTAP301B Support individual health and emotional well being Recognise healthy body systems in a health care context mandatory 20 HLTFA311A Apply first aid mandatory 20 HLTHIR403C mandatory 25 HLTIN301C Work effectively with culturally diverse clients and co-workers Comply with infection control policies and procedures mandatory 20 HLTWHS200A Participate in WHS processes core mandatory 30 HLTHIR301C Communicate and work effectively in health core core core Sub-total HSC indicative hours mandatory units of competency 180 10

For the HSC students must undertake a total of 180 HSC indicative hours worth of units of competency from the HSC pool to meet the requirements of the Human Services (360 indicative hours) course. (To achieve Certificate III in Health Services Assistance generic, the units of competency from the HSC pool need to include the remaining 2 core units of competency, 4 required Group C units of competency and 2 units of competency for this qualification.) Status in Human Services (360 HSC indicative hours) course 7 mandatory plus s to bring course total to a minimum of 360 HSC indicative hours HSC indicative hours Unit code Unit title Unit-specific prerequisite(s) Certificate III in Health Services Assistance (generic) 6 core, 4 required Group C s & 5 s 25 BSBFLM303C Contribute to effective workplace relationships core 25 BSBMED301B Interpret and apply medical terminology appropriately core 20 HLTCSD201D Maintain high standard of client service required Group C 10 HLTCSD208D Transport clients required Group C 15 HLTCSD304D Support the care of clients required Group C 15 HLTCSD305D Assist with client movement required Group C Sub-total HSC indicative hours mandatory + remaining core and required Group C s 290 To meet the remaining HSC indicative hour course requirements students need to undertake 70 HSC indicative hours worth of units of competency from the list below To achieve Certificate III in Health Services Assistance (generic), students need to include 2 more units of competency 20 BSBINM201A Process and maintain workplace information 20 BSBINM301A Organise workplace information 15 BSBWOR204A Use business technology 20 CHCAD401D Advocate for clients 15 CHCADMIN302D Provide administrative support 20 CHCCOM302D Communicate appropriately with clients and colleagues 11

Status in Human Services (360 HSC indicative hours) course 7 mandatory plus s to bring course total to a minimum of 360 HSC indicative hours HSC indicative hours Unit code Unit title Unit-specific prerequisite(s) Certificate III in Health Services Assistance (generic) 6 core, 4 required Group C s & 5 s 45 CHCCS305C Assist clients with medication HLTAP301B 30 CHCCS400C Work within a relevant legal and ethical framework 40 CHCDIS301C Work effectively with people with a disability 35 CHCICS301B Provide support to meet personal care needs 20 CHCICS302B Participate in the implementation of individualised plans 15 CHCICS306B Provide basic foot skin and nail care 10 CHCORG322B Contribute to implementation of service delivery strategy 25 CHCPA301B Deliver care services using a palliative approach 30 HLTAH301C Assist with an allied health program 20 HLTAH402C Assist with physiotherapy treatments and interventions HLTAP301B HLTCSD305D HLTAH301C 20 HLTAH407C Assist with the rehabilitation of clients 40 HLTAIN301C Assist nursing team in an acute care environment HLTAP301B HLTFA311A 20 HLTAIN302C Provide support in an acute care environment 40 HLTAP401B Confirm physical health status co-assessment required relevant to service delivery 15 HLTCSD306D Respond effectively to behaviours of concern 10 HLTCSD203D Prepare and maintain beds 15 HLTFA412A Apply advanced first aid HLTFA311A Assessment of this unit of competency includes observation of workplace performance (see the Evidence Guide for this unit of competency). In their planning, schools or colleges and RTOs should ensure that sufficient work placement time is scheduled for the development of competence and collection of evidence. 12

Status of units of competency for the Human Services HSC course and Certificate III in Health Services Assistance (operating theatre technician work) To achieve Certificate III in Health Services Assistance (operating theatre technician work) (HLT32512) the Health Training Package requires students to achieve 15 units of competency including: 6 core units of competency 4 required Group A s for operating theatre technician work 5 units of competency. To achieve Certificate III in Health Services Assistance as a part of the HSC students will generally do the Human Services (360 indicative hours) HSC VET course. For the HSC students must undertake the following 7 mandatory units of competency (4 core and 3 s for Certificate III in Health Services Assistance operating theatre technician work): Status in Human Services (360 HSC indicative hours) course 7 mandatory plus s to bring course total to a minimum of 360 HSC indicative hours HSC indicative hours Unit code mandatory 35 CHCICS303A mandatory 30 HLTAP301B Unit title Support individual health and emotional well being Recognise healthy body systems in a health care context Unit-specific prerequisite(s) Certificate III in Health Services Assistance (operating theatre technician work) 6 core, 4 required Group A s & 5 s mandatory 20 HLTFA311A Apply first aid mandatory 20 HLTHIR403C mandatory 25 HLTIN301C Work effectively with culturally diverse clients and co-workers Comply with infection control policies and procedures mandatory 20 HLTWHS200A Participate in WHS processes core mandatory 30 HLTHIR301C Communicate and work effectively in health core core core Sub-total HSC indicative hours mandatory units of competency 180 14

For the HSC students must undertake a total of 180 HSC indicative hours worth of units of competency from the HSC pool to meet the requirements of the Human Services (360 indicative hours) course. (To achieve Certificate III in Health Services Assistance operating theatre technician work, the units of competency from the HSC pool need to include the remaining 2 core units of competency, 4 required Group A units of competency and 2 units of competency for this qualification.) Status in Human Services (360 HSC indicative hours) course 7 mandatory plus s to bring course total to a minimum of 360 HSC indicative hours HSC indicative hours Unit code Unit title Unit-specific prerequisite(s) Certificate III in Health Services Assistance (operating theatre technician work) 6 core, 4 required Group A s & 5 s 25 BSBFLM303C Contribute to effective workplace relationships core 25 BSBMED301B Interpret and apply medical terminology appropriately 25 HLTTH301D Provide theatre support services required Group A 25 HLTTH302D Provide equipment support in an acute care environment core required Group A 25 HLTTH303D Identify and move to maintain a sterile field HLTIN301C required Group A 25 HLTTH405D Sub-total HSC indicative hours mandatory + remaining core and required Group A s To meet the remaining HSC indicative hour course requirements students need to undertake 30 HSC indicative hours worth of units of competency from the list below Assist with preparation of clients for operative procedures HLTAP401B required Group A 330 To achieve Certificate III in Health Services Assistance (operating theatre technician work), students need to include 2 more units of competency 20 BSBINM201A Process and maintain workplace information 20 BSBINM301A Organise workplace information 15 BSBWOR204A Use business technology 20 CHCAD401D Advocate for clients 15 CHCADMIN302D Provide administrative support 15

Status in Human Services (360 HSC indicative hours) course 7 mandatory plus s to bring course total to a minimum of 360 HSC indicative hours HSC indicative hours Unit code Unit title Unit-specific prerequisite(s) Certificate III in Health Services Assistance (operating theatre technician work) 6 core, 4 required Group A s & 5 s 20 CHCCOM302D Communicate appropriately with clients and colleagues 30 CHCCS400C Work within a relevant legal and ethical framework 40 CHCDIS301C Work effectively with people with a disability 35 CHCICS301B Provide support to meet personal care needs 40 HLTAIN301C Assist nursing team in an acute care environment HLTAP301B HLTFA311A 20 HLTAIN302C Provide support in an acute care environment 40 HLTAP401B Confirm physical health status co-assessment required relevant to service delivery 20 HLTCSD201D Maintain high standard of client service 10 HLTCSD203D Prepare and maintain beds 10 HLTCSD208D Transport clients 15 HLTCSD304D Support the care of clients 15 HLTCSD305D Assist with client movement 15 HLTCSD306D Respond effectively to behaviours of concern 15 HLTFA412A Apply advanced first aid HLTFA311A 25 HLTHIR404D 10 HLTMS206D Work effectively with Aboriginal and/or Torres Strait Islander people Perform general cleaning tasks in a clinical setting 10 HLTMS208D Handle waste in a health care environment Assessment of this unit of competency includes observation of workplace performance (see the Evidence Guide for this unit of competency). In their planning, schools or colleges and RTOs should ensure that sufficient work placement time is scheduled for the development of competence and collection of evidence. 16

Minimum requirements for Certificate III in Health Services Assistance (HLT32512) The following pages outline the qualification packaging rules for the AQF VET qualification HLT32512. This information is reproduced directly from the Health Training Package (HLT07). It is included so that the minimum requirements for achieving the industry qualification are clear. Students who meet these requirements will be eligible for the relevant AQF VET Certificate, whether or not they have met the additional requirements of the HSC course. A Statement of Attainment will be issued for achievement of single or multiple units of competency. At a later date, a person can undertake further skill development or training and be assessed against additional competencies until they have achieved all the competencies required for an AQF VET qualification. RTOs must recognise and give credit for the competencies recorded on a Statement of Attainment. Please note: Only the shaded units of competency are available in the Human Services Curriculum Framework. HSC course requirements are outlined in Section 2 of the Syllabus. HLT32512 Certificate III in Health Services Assistance This qualification covers workers in a range of work roles who provide assistance to health professional staff with the care of clients. Health Services Assistance involves the worker in direct client contact under supervision. This qualification has been structured with groups for specific work functions in operating theatre support and assisting in nursing work in acute care. In addition the qualification supports multiskilling requirements of smaller and rural/remote work settings. This qualification is suited to Australian Apprenticeship pathways. Occupational titles may include: Assistant in nursing Nursing assistant Nursing support worker Patient service attendant Patient support assistant Patient care assistant Orderly Operating theatre technician Theatre support Ward assistant Wardsperson Ward support 17

PACKAGING RULES 15 units of competency are required for award of this qualification, including: 6 core units 9 units A wide range of s is available and can be packaged to provide either: a generic qualification that covers a range of work functions, or a targeted qualification as required for specific work roles. Elective units may be selected from: Group A s which are required for operating theatre technician work Group B s which are recommended for assisting in nursing work in acute care Group C s which are required for a more generic qualification to address all other relevant work functions Group D s which are recommended for culturally aware and respectful practice other relevant s listed below units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing. Core units BSBFLM303C BSBMED301B HLTAP301B HLTHIR301C HLTIN301C HLTWHS200A Contribute to effective workplace relationships Interpret and apply medical terminology appropriately Recognise healthy body systems in a health care context Communicate and work effectively in health Comply with infection control policies and procedures Participate in WHS processes Relevant s HLT32512 Certificate III in Health Services Assistance enables workplaces to select a range of s that reflect the functions of workers (occupational titles may vary from workplace to workplace). In addition to the core units listed above, there are certain requirements and recommendations applying to the selection of s. Group A s required for operating theatre technician work The following four units of competency are required for operating theatre technician work: HLTTH301D HLTTH302D HLTTH303D HLTTH405D Provide theatre support services Provide equipment support in an acute care environment Identify and move to maintain a sterile field (Note prerequisite HLTIN301C) Assist with preparation of clients for operative procedures (Note prerequisite HLTAP401B) 18

Group B s recommended for assisting in nursing work in acute care The following six units of competency are recommended for assisting in nursing work in acute care: HLTCSD305D HLTCSD306D HLTCSD208D HLTAIN301C HLTAIN302C HLTCSD201D Assist with client movement Respond effectively to behaviours of concern Transport clients Assist nursing team in an acute care environment (Note prerequisites HLTAP301B, HLTFA311A) Provide support in an acute care environment Maintain high standard of client service Where one of these specified groups is achieved, this is to be clearly articulated on the transcript (certification) as: This qualification includes Group A s required for operating theatre technician work or This qualification includes Group B s recommended for assisting in nursing work in acute care. Group C s required for a more generic qualification to address other relevant work functions The following four units of competency are required for award of the qualification HLT32512 Certificate III in Health Services Assistance as it applies to all other work functions: HLTCSD201D HLTCSD304D HLTCSD305D HLTCSD208D Maintain high standard of client service Support the care of clients Assist with client movement Transport clients The importance of culturally aware and respectful practice All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package. Group D s recommended for culturally aware and respectful practice Where work involves a specific focus on Aboriginal or Torres Straight Islander and/or culturally diverse clients or communities, one or both of the following s is recommended: HLTHIR403C HLTHIR404D Work effectively with culturally diverse clients and co-workers Work effectively with Aboriginal and/or Torres Strait Islander people Other relevant s In addition to the core units and groups listed above, other units of competency are to be selected in line with the Packaging Rules. Please note that: 19

below is a small sample of units of competency that may be selected as s the grouping of these sample s is intended to facilitate selection. Electives may be selected from one or more groups employers may specify that certain units of competency are essential to address specific workplace needs. Work relationships BSBFLM312C BSBINN301A BSBWOR301B CHCCS401C HLTAMBFC301D HLTCSD306D Contribute to team effectiveness Promote innovation in a team environment Organise personal work priorities and development Facilitate responsible behaviour Communicate with clients and colleagues to support health care Respond effectively to behaviours of concern Client care CHCAOD402B CHCAOD406D CHCMH301B or CHCMH411A CHCOHC303A HLTCOM406C HLTCSD201D HLTCSD203D HLTCSD302D HLTCSD304D HLTCSD305D HLTCSD307D Work effectively in the alcohol and other drugs sector Work with clients who are intoxicated Work effectively in mental health Work with people with mental health issues Use basic oral health screening tools Make referrals to other health care professionals when appropriate Maintain high standard of client service Prepare and maintain beds Assist with lifestyle and social support needs Support the care of clients Assist with client movement Care for the home environment of clients Transport HLTAMBT301B HLTCSD208D Transport non-emergency clients under operational conditions Transport clients Operating theatre support HLTSTE301D HLTTH301D HLTTH302D HLTTH303D Clean reusable medical equipment (Note prerequisite HLTIN301C) Provide theatre support services Provide equipment support in an acute care environment Identify and move to maintain a sterile field (Note prerequisite: HLTIN301C) Medical imaging assistance HLTMI301B HLTM1302B Contribute to client flow and client information management in medical imaging Support the medical imaging professional 20

Mortuary practice HLTMT303D HLTMT304D HLTMT305D HLTMT310D HLTSTE301D Miscellaneous support HLTMS204D HLTMS207D HLTMS208D PRMCL22B First aid HLTCPR211A HLTFA211A HLTFA311A Maintain a mortuary service Assist with autopsy Maintain and record tissue sample collection Collect, preserve and store post mortem samples Clean reusable medical equipment (Note prerequisite HTLIN301C) Handle and move equipment, goods, mail and furniture Handle medical gases safely Handle waste in a health care environment Organise and monitor cleaning operations Perform CPR Provide basic emergency life support Apply first aid 21

Employability Skills summary HLT32512 Certificate III in Health Services Assistance The Employability Skills Qualification Summary includes all facets listed in the Employability Skills Framework, but has been customised to reflect specific qualification requirements: any facets not required for work to which that qualification may apply have been crossed out (text appears with a line through it) where facets contain inappropriate words they have been crossed out additional or replacement words are added (in bold italics) to existing facets: - where they are more appropriate - in order to clarify how that facet applies for that qualification. EMPLOYABILITY SKILLS Communication Teamwork Problem solving FACETS ADDRESSED Industry/enterprise requirements for this qualification include the following facets: 1. Listening to and understanding work instructions, directions and feedback 2. Speaking clearly/directly to relay information 3. Reading and interpreting workplace related documentation, such as safety requirements and work instructions 4. Writing to address audience identified needs, such as client records, work notes and reports 5. Interpreting the needs of internal/external customers from clear information 6. Applying basic numeracy skills to workplace requirements involving measuring and counting 7. Establishing and using networks 8. Sharing information (eg with other staff) 9. Negotiating responsively (eg re own work role and/or conditions, possibly with clients) 10. Persuading effectively 11. Being appropriately assertive (eg in relation to safe or ethical work practices and own work role) 12. Empathising (eg in relation to others) 1. Working as an individual and a team member 2. Working with diverse individuals and groups 3. Applying knowledge of own role as part of a team 4. Applying teamwork skills to a limited range of situations 5. Identifying and utilising the strengths of other team members 6. Giving feedback, coaching and mentoring 1. Developing practical and creative solutions to workplace problems (ie within scope of own role) 2. Showing independence and initiative in identifying problems (ie within scope of own role) 3. Solving problems individually or in teams (ie within scope of own role) 4. Applying a range of strategies in problem solving 5. Using numeracy skills to solve problems (eg time management, stock rotation, shift handover) 6. Testing assumptions and taking context into account 7. Listening to and resolving concerns in relation to workplace issues 8. Resolving customer concerns relative to workplace responsibilities (ie if role has direct customer contact) 22

EMPLOYABILITY SKILLS Initiative and enterprise Planning and organising Self-management Learning Technology FACETS ADDRESSED Industry/enterprise requirements for this qualification include the following facets: 1. Adapting to new situations (ie within scope of own role) 2. Being creative in response to workplace challenges (ie within relevant guidelines and protocols) 3. Identifying opportunities that might not be obvious to others (ie within a team or supervised work context) 4. Generating a range of options in response to workplace matters 5. Translating ideas into action (ie within own work role) 6. Developing innovative solutions (ie within a team or supervised work context and within established guidelines) 7. Developing a strategic, creative, long-term vision 1. Collecting, analysing and organising information (ie within scope of own role) 2. Using basic business systems for planning and organising (ie if applicable to own role) 3. Being appropriately resourceful 4. Taking limited initiative and making decisions within workplace role (ie within authorised limits) 5. Participating in continuous improvement and planning processes (ie within scope of own role) 6. Working within or establishing clear work goals and deliverables 7. Determining or applying required resources (ie within scope of own role) 8. Allocating people and other resources to tasks and workplace requirements (only for team leader or leading hand roles) 9. Managing time and priorities (ie in relation to tasks required for own role) 10. Adapting resource allocations to cope with contingencies (ie if relevant to own role) 1. Being self-motivated (ie in relation to requirements of own work role) 2. Articulating own ideas and vision (ie within a team or supervised work context) 3. Balancing own ideas and values and vision with workplace values and requirements 4. Monitoring and evaluating own performance (ie within a team or supervised work context) 5. Taking responsibility at the appropriate level 1. Being open to learning new ideas and techniques 2. Learning in a range of settings including informal learning 3. Participating in ongoing learning 4. Learning in order to accommodate change 5. Learning new skills and techniques 6. Taking responsibility for own learning (ie within scope of own work role) 7. Contributing to the learning of others (eg by sharing information) 8. Applying a range of learning approaches (ie as provided) 9. Developing own learning pathways 10. Participating in developing own learning plans (eg as part of performance management) 1. Using technology and related workplace equipment (ie if within scope of own role) 2. Using basic technology skills to organise data 3. Adapting to new technology skill requirements (ie within scope of own role) 4. Applying WHS knowledge when using technology 5. Applying technology as a management tool 23