PRACTICE LEAFET Dr. A B Anis & Dr. Mrs. Y F Anis Dr A Khan Our practice is one of the practices at Golborne Health Centre in Kidglove House. It is a three partners practice with Drs. A. B. Anis, Mrs. Y. F. Anis and Dr Mrs Asma Khan Our aim is to provide patients with readily available medical care of the highest standard for the whole family whilst upholding the traditional friendliness of old time GP s. We feel we are in a very good position to influence the quality of care our patients receive. Our ethos is to provide a safe, effective, caring, responsive and holistic approach to all our patients. This leaflet has been designed to tell you about the Practice and the services that we offer. We hope that you will find this practice leaflet more helpful and informative. PRACTICE STAFF THE DOCTORS Dr. Abubaker Anis MBBS 1969 (University of Sindh, Pak) Dr. Anis has a special interest in orthopaedics, rheumatology and minor surgery. Dr. Mrs. Yasmin Anis MBBS 1969 (University of Sindh, Pak) Mrs. Anis has a special interest in women s health, psychiatry and preventive medicine. Dr (Mrs) Asma Khan (f) Qualified from Quaid-Azam University Islamabad Pakistan in 2001 MBBS, MRCGP, DRCOG DIPLOMA in Dermatology Dr Khan interest is in dermatology and contraceptive implant, coil fitting PRACTICE MANAGER (Val Dean) - Val is a very experienced member of the team. She is responsible for the day to day running of the practice and should be able to help you with any queries and 1 P a g e
suggestions you may have. Val also ensures that the care you receive from Hospitals and other Health Professionals meets the high standards that this practice aspires to. ADMINISTRATION TEAM (Val Price) - Val is our reception manager who ensures the efficient running and management of the office. Our Administration Team comprises of June, Julie and Irene. Our reception team comprises of four other staff members who are Val Eaton, Barbara, Tanya and Fiona. Our receptionists are sympathetic, understanding and efficient. They are trained to deal with patient information in the strictest confidence. PRACTICE NURSES Kathy Balshaw and Catherine Rowbotham are fully trained Nursing Sisters who have also trained as Practice Nurses. They are available during surgery hours and conduct numerous clinics for Diabetes, Asthma, Hypertension, Heart Disease, Cervical Cytology (smears) and general issues of health and wellbeing. Advice can be provided on healthy living and smoking cessation. In addition they carry out routine childhood immunisations. We also offer travel vaccinations. COMMUNITY SERVICES STAFF HEALTH VISITORS Ann Jones is the Health Visitor attached to our practice and deals particularly with the health needs of children, mums and the elderly. She runs a baby clinic at Golborne clinic where any concerns regarding development can be addressed. Your baby is also weighed and monitored at this clinic. DISTRICT NURSES Nicola Ashurst and her team members are attached to our practice. They are expert in providing nursing care and advice to patients in their homes. 2 P a g e
MIDWIVES The midwife runs our Ante-Natal Clinic every Friday 10am-12am APPOINTMENT SYSTEM We have a flexible appointment system at our surgery for you to see the GP of choice. If you need urgent medical attention you will always be seen the same day, babies are V.I.P.'s and we try to see them as soon as possible. You can make an appointment by ringing or calling at the surgery during opening hours. However, during busy times there may be a slight delay in answering telephone calls. SURGERY OPENING TIMES Our surgery is open for enquiries, repeat prescriptions, making appointments, face to face as follows, but the surgery telephone is in operation from 8-45 am. DAY TIMINGS extended hours surgery Monday 8:15 AM - 6:00 PM 6:30 PM - 7:30 PM Tuesday 8:15 AM - 6:00 PM Wednesday 8:15 AM - 3:00 PM Thursday 8:15 AM - 6:00 PM Friday 8:15 AM - 6:00 PM Saturday 9:00 AM - 12:00 pm (GP not always available on Saturday morning) 9:00 AM 10:00 AM DOCTORS ARE AVAILABLE AS DR. AB ANIS DR. YF ANIS DAY TIMINGS DAY TIMINGS MONDAY 9:00 AM -11:00 AM 4:00 PM -6:00 PM MONDAY 9:30 AM -11:30 AM 3:30 PM :6:00 PM TUESDAY 9:00 AM -11:00 AM 4:00 PM -6:00 PM TUESDAY 9:30 AM -11:30 AM 3:30 PM :6:00 PM WEDNESDAY 9:00 AM -11:00 AM WEDNESDAY 9:30 AM -11:30 AM 3 P a g e
THURSDAY 9:00 AM -11:00 AM 4:00 PM -6:00 PM THURSDAY 9:30 AM -11:30 AM 3:30 PM :6:00 PM FRIDAY 9:00 AM -11:00 AM 4:00 PM -6:00 PM FRIDAY 9:30 AM -11:30 AM 3:30 PM :6:00 PM Besides routine consultations, doctors also carry out child health surveillance, minor surgery, medicals (HGV/Insurance), postnatal clinic and family planning advice. Extended hours surgeries, on Monday 6-30pm- 7-30pm and Saturday 9am-10am Extended hours surgeries are for the benefit of those patients who are unable to attend surgery during normal hours. Patients must make an appointment. HOME VISITS Home visits are offered for seriously ill and infirm patients on medical grounds only. Doctors will decide after full information available if visits are required or not. Please phone as early in the day as possible with full details in order to allow the doctors to assess your medical needs. Please note that lack of transport is not a reason to call the doctor. EMERGENCY COVER FOR OUT OF HOURS Provided by (Ashton, Leigh, Wigan out of hours) If you require urgent medical attention when the surgery is closed please ring NHS 111. EMERGENCY TIMES ARE BETWEEN 6-30PM TO 8AM FOLLOWING DAY, SATURDAY AND SUNDAYS TILL Mon 8 am. HEALTH PROMOTION CLINICS SERVICES OFFERED We run a range of health promotion clinics aimed at improving general levels of health. They are run by our Practice Nurses and Doctors. The following is a list of the clinics: ASTHMA HEART DISEASE 4 P a g e
DIABETES COPD HYPERTENSION CONTRACEPTION AND SEXUAL HEALTH ADVICE OFFERED DURING NORMAL CLINIC HEALTH CHECK EPILEPSY MENTAL HEALTH FAMILY PLANNING SMOKING CESSATION ADVICE WELL WOMAN CLINIC (During normal surgery hours but please make an appointment.) WELL MAN CLINIC (During normal surgery hours but please make an appointment.) OTHER SERVICES OFFERED ANTE NATAL CLINIC Run by Midwives Every Friday between 1.30pm and 3pm CERVICAL CYTOLOGY Most smears are done during surgery hours by our Practice Nurses. BABY CLINIC AND IMMUNISATION We run a well-baby clinic, including development assessment between 10am to 12 noon each Wednesday. Please make sure to have your baby weight taken at Golborne Clinic before attending for a 6 weeks development check. Baby immunisation clinics are run by our Practice Nurse every Wednesday afternoon IT IS IMPORTANT THAT ALL BABIES AND CHILDREN UNDER 5 ARE FULLY IMMUNISED. TRAVEL VACCINATION 5 P a g e
When travelling abroad it is essential to protect yourself from infective diseases. Our nurses offer a full range of travel vaccinations. You can get further information about your vaccination on. http://www.fitfortravel.nhs.uk/ OTHER VACCINATIONS These are available from our Practice Nurse for patients travelling abroad or those who need general protection. CHIROPODIST Services are available at local Golborne Clinic. NEW PATIENTS WE WELCOME YOU AND YOUR FAMILY TO OUR PRACTICE We welcome new patients and their families and invite you to attend for a new patient check so we can get a general picture of your health needs. You will be asked to give details of past medical history together with dates of vaccinations and smears. Please bring a fresh sample of urine in a suitable bottle. You can download the registration form from OUR WEBSITE, print and complete, and bring it with you to register. COMMENTS/COMPLAINTS We hope that your visit to the medical centre will be as pleasant as possible. If you have any complaints that are not resolved by our reception staff, we have an in house complaints procedure. If you have any comments, suggestions or complaints about the services we offer you then please contact our practice manager Val Dean. You can also complete the form for your comments on our website and we will try to get back to you as soon as possible. REPEAT PRESCRIPTIONS These are only available on permission from your doctor. 48 hours notice must be given. Please order repeat prescriptions after 10.30am. 6 P a g e
Please arrange for a responsible ADULT to collect the prescription or you can provide a STAMPED ADDRESSED ENVELOPE and we will post it to you: Full Practice Address: High Street Medical Centre, Kidlgove House, Kidglove Road, Golborne, Warrington WA3 3GS Prescription requests can also be FAXED 01942 481617 or by EMAIL on prescription@gp-p92012.nhs.uk - You can also order direct to System one ask at reception for details on how to register. Prescriptions are not taken on the telephone unless arranged in special circumstances. You can also make arrangement with the local chemist to have your prescription collected from the surgery. We are committed PRACTICE CHARTER To deliver high quality primary health care services. Treat all our patients equally, courteously and with respect We aim to give a caring and efficient service. To be aware of advancements in medical and clinical treatment. You have the right to confidentiality. You will be seen the same day if your problem is urgent. Provide patients with a welcoming environment in safe, modern and well equipped premises. Your suggestions and comments about our services will be considered sympathetically. Your complaints will be dealt with promptly and efficiently. YOUR RESPONSIBILITY TO US Please remember that urgent appointments are for urgent problems only. Please do not use this for trivial problems like obtaining a sick note or cold and cough, as this will block an appointment to a patient with a genuine problem. Let us know of any change of your personal details e.g. change of address etc. Please cancel your appointment if you are unable to attend. Be punctual, but be prepared to wait as consultation can be delayed due to unexpected reasons. 7 P a g e
ADVICE ON MANAGEMENT OF MINOR ILLNESSES Following is some simple advice which will help you to manage minor illness on your own. But if you feel concerned about a symptom because of its severity or duration and you are not sure then you can seek further advice from NHS Direct. on 0845 46 47 or use their website. NHS DIRECT COUGHS AND COLD It can usually last for a week or two and a cough can last up to four weeks. Symptoms can include green mucous, coughing, fever and feeling unwell, runny nose and sore throat. This is generally due to a viral infection and antibiotics do not help. Generally recommended treatments are paracetamol, ibuprofen, fluid and rest. SORE THROAT AND TONSILLITIS Mostly caused by a viral infection, antibiotics have no place in the treatment. Sore throats can last four to five days. Generally paracetamol and gargling with soluble aspirin are effective. SPRAINS The initial pain and discomfort may last up to a week or so, and some weakness and pain may persist for up to six weeks. It can be treated with a cold compress. DIARRHOEA AND VOMITING It can last two to seven days and can be caused by foods that have been infected by a bacterium or virus. The best treatment is to rest and have lots to drink to avoid dehydration. Anti-diarrhoea medication is not usually needed. CYSTITIS It is common in women. Symptoms are usually pain on passing urine and frequency and may have lower abdominal pain, blood in urine and high temperature. Usually a three day course of antibiotic is sufficient. 8 P a g e
CHILDRENS HEALTH There is good NHS website regarding children s various conditions. It helps you to diagnose them and how to manage them. http://www.whenshouldiworry.com ZERO TOLERANCE We expect patients to treat our staff, doctors, and other patients politely, and with respect. The practice will not tolerate violent, abusive behaviour, racial, sexual or verbal harassment. Such action will be reported to police and will result in immediate removal from the premises and the practice list. CONFIDENTIALITY All our staff has signed a confidentiality clause as part of their contract of employment. You can be sure that anything you discuss with any member of the practice team will stay confidential and nothing will be disclosed to anyone without your permission. USEFUL TELEPHONE NUMBERS USEFUL TELEPHONE NUMBERS Emergency Doctors co-operative, out of hours NHS 111 District Nurses 01942 483640 Social Services 01942 828777 Warrington General Hospital 01925 635911 RAEI/ Leigh Infirmary 01942 244000 Co-op Chemist (central) 01942 726054 Co-op Chemist 01942 728948 NHS England, PO Box 16738, Redditch B97 9PT 0300 311 22 33 Golborne Late Night Chemist 01942 714014 Alcohol Team 0800 389 4463 GUM Clinic, Shine Centre, Wigan 01942 483188 Midwife - Ashton Clinic 01942 775300 Ambulance Booking 01942 482990 Leigh Walk in Centre, The Avenue, Leigh WN7 1HS 01942 483453 9 P a g e
PARTICIPATION GROUP The purpose of the participation group is to encourage a spirit of self help and support amongst patients to improve their health and well being. To promote a patient perspective and enable patients to make the best use of available health care. If you wish to join the patient participation group please contact our practice manager. Mrs. Val Dean. SICKNESS CERTIFICATE You do not require a doctor's sick note for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or if you want to download it please visit http://www.hmrc.gov.uk/forms/sc2.pdf DISCLAIMER Whilst we have made every effort to make sure the accuracy and validity of all information provided in this practice leaflet, this practice does not accept any responsibility for events arising from the use of the information provided. The information provided on the website or in the leaflet should not be used as a substitute for a consultation with the patient's own doctor. 10 P a g e