Program Outcome (Stated in Measurable Terms) BSN students will demonstrate professional nurse generalist content/discipline knowledge and skills on the EXIT examination. Content/discipline knowledge and skills are theory-based actions reflected in the core competencies found in Nursing: Scope and Standards of Practice (ANA, 2004). Pass rates: Standardized synthesis EXIT examination (Education Resources, Inc [ERI] completed during the final semester. Examination content includes all core competencies (ANA, 2004). Students will obtain an ERI score that is equal to or greater than the standardized National Average Score. 1) The EXIT examination will be administered during the final semester course. 2) Data will be aggregated to determine the percentile of the students who met the standard. Term % Pass # Students Fall 2008 100% 42 Spring 2009 100% 89 Although 100% of the students passed the standardized synthesis EXIT examination (ERI), NCLEX (RN licensing examination) pass rates were 89% in 2008. Use of for Improving Program In 2008-2009, although 100% of the students passed the standardized synthesis EXIT examination, NCLEX (RN licensing examination) pass rates were 89%. Administrators and faculty teaching in the BSN program considered other standardized testing programs that will provide enhanced and more current student remediation materials and examination feedback and better validity/reliability results. After reviewing two (2) testing programs, the HESI Evolve/Reach Testing & Remediation Program (Elsevier) was chosen by the Undergraduate BSN faculty for the 2009-2010 AY. Faculty and administrators developed the following strategies: Orient all students to the resources available through HESI. Explain the link between success on HESI and success on NCLEX examinations. Begin orientation to HESI in summer 2009 and distribute the NCLEX review booklets provided by HESI. At the beginning of each semester, students will be informed about which HESI examinations they will be responsible for each semester. If the examination is taken the semester following the course, there must be a consequence. Example: In the OB/Peds semester students will take the Adult 1 and Adult 2 examinations. Once the new computer lab is open all HESI examinations can be scheduled at the end of semester in which the content is taught. Faculty must utilize the Evolve Case Studies in all courses. After each secured HESI examination the student needs to bring a copy of the full report to their instructor. The report should be analyzed with the student to assist him/her in reading such a report and finding the review study opportunities on the HESI site. Each HESI examination report is accompanied by a detailed description of remediation activities. Students must be encouraged to take advantage of those activities. Each student should be encouraged to take a particular HESI practice examination until they pass that examination above the national average. Once that is accomplished the students are to bring in the examination report on the examination they passed. This exercise should have a due date. Schedule the HESI NCLEX review course before the standardized synthesis EXIT examination (HESI) each semester. See additional strategies under NCLEX (RN Licensing) examination pass rates. 1
Program Outcome (Stated in Measurable Terms) Post graduation, BSN graduates will demonstrate professional nurse generalist content/discipline knowledge and skills on the RN licensing examination (NCLEX). Annual pass rates of the NCLEX results (RN licensing examination) Pass rates for GENERIC graduates (first sitting) will be within a 10% range of the national pass rate. Pass rates will be taken from Board of Nursing NCLEX reports. NCLEX REPORT 2008 2007 2006 2005 2004 2003 2002 2001 # 181 176 195 155 132 76 69 53 CON % Pass 88.95% 84.66% 90.26% 95.48% 91.70% 84.20% 75.40% 69.80% Florida % Pass 84.94% 83.22% 85.52% 85.73% 82.40% 82.20% 82.50% 83.04% U.S. % Pass 86.73% 85.47% 88.11% 87.29% 85.30% 87.00% 85.96% 85.53% Use of for Improving Program In 2008 NCLEX pass rates were 89%, an increase from 85% in 2007. For 2009-2010 administrators and faculty teaching in the BSN program developed the following strategies: Orient all students to the alternative question format that is used on NCLEX and use such formats on nursing examinations in all classes (same as NCLEX). Either the midterm or final examination in each course should contain 75 or more questions so that the students become accustomed to longer examinations (same as NCLEX). All examinations will be timed so that the student receives no more than one minute per question (same as NCLEX). Conduct one examination from each course in a computer lab (NCLEX is on computer). Previous interventions will continue to be implemented (See previous BSN student learning outcome reports). See also interventions under standardized synthesis EXIT examination pass rates. 2
Program Outcome As nurse generalists in practice, BSN alumni will function as communicators. Alumni Survey: Effective communication item statements evaluated are noted in the results. much), alumni will rate the communication survey items with an 1) At two (2) months and one (1) year post graduation, alumni will be sent the survey. Employer Performance Appraisal: Effective communication item statements evaluated are noted in the results. much), alumni will rate the communication survey items with an 1) The Appraisal will be included with the POST 1 YR Alumni Survey. Alumni recipients are instructed to have his/her employer return the survey. Use of for Improving Program TRADITIONAL GENERIC BSN TRACK EXIT Alumni Survey: Fall 08 Spring 09 Return=7 (17%) Return=7 (4%) -#4 communicating ly with individuals/families. 3.86 4.29 -#5 communicating ly intra-professionally. 3.43* 4.14 -#7 performing health education activities. 3.71 4.57 -#9 functioning as an advocate/change agent. 4.00 4.71 -#12 assuming leadership roles in nursing practice. 3.86 4.43 -#13 assuming leadership roles in nursing profession." 3.71 4.57 TRADITIONAL GENERIC BSN TRACK POST 1 YR Alumni Survey: (Spring 2009) Total Return = 34 (10%) Return= 8 -#4 communicating ly with individuals/families. 4.38 -#5 communicating ly intra-professionally. 4.13 -#7 performing health education activities. 4.00 -#9 functioning as an advocate/change agent. 4.25 -#12 assuming leadership roles in nursing practice. 3.88 -#13 assuming leadership roles in nursing profession." 3.88 TRADITIONAL GENERIC BSN TRACK Employer Performance Appraisal (Spring, 2009) On the following statement: Indicate appropriate performance factors for this employee, taking into consideration the employee s educational level and job title/description: Total Return =17 (5%) Return= 3 -#3 Inter-relationships (rapport) 4.67 -#4 Leadership 4.67 -#5 Written/verbal communication skills 5.00 -#6 Participation in organization 3.67 Based on new published curriculum guidelines The Essentials of Baccalaureate Education for Professional Nursing Practice (American Association of Colleges of Nursing, 2008), the BSN faculty members are revising the BSN curriculum during 2008-2009 using recommendations from the CCNE professional accreditation visitors and the BSN consultant (Dr. Stanhope) along with feedback from students and alumni on the alumni surveys. The BSN faculty plan to revise course objectives and topical outlines to strengthen the areas of information technology, assessment, complementary modalities, collaboration with diverse providers, leadership, ethical and legal issues, use of technology in the clinical setting, and integration of the global environment. One plan is to collaborate with students from the School of Medicine with BSN/COM student teams assigned to assist a designated family in the community. The curriculum revision process will continue during the 2009-2010 AY. 3
Program Outcome As nurse generalists in practice, BSN alumni will function as caregivers. Alumni Survey: Effective caregiver item statements evaluated are noted in the results. much), alumni will rate the caregiver survey items with an 1) At two (2) months and one (1) year post graduation, alumni will be sent the survey. Employer Performance Appraisal: Effective caregiver item statements evaluated are noted in the results. much), alumni will rate the caregiver survey items with an 1) The Appraisal will be included with the POST 1 YR Alumni Survey. Alumni recipients are instructed to have his/her employer return the survey. TRADITIONAL GENERIC BSN TRACK EXIT Alumni Survey: Fall 08 Spring 10 Return=7 (17%) Return=7 (4%) -#1 assessing an individual s needs. 3.86 4.29 -#2 assessing a family s needs. 3.57 3.86 -#3 assessing community needs. 3.57 4.29 -#6 performing nursing interventions with some degree of skill. 3.57 4.43 -#8 coordinating client care with other professionals. 3.71 4.29 -#10 analyzing/using research for improving nursing practice." 3.43* 4.43 -#11 adapting the nursing process to specific situations. 3.86 4.29 -#14 understanding legal and ethical implications for nursing." 4.29 4.43 -#15 understanding cultural implications for nursing practice." 4.29 4.57 TRADITIONAL GENERIC BSN TRACK POST 1 YR Alumni Survey: (Spring 2009) Total Return = 34 (10%) Return= 8 -#1 assessing an individual s needs. 4.38 -#2 assessing a family s needs. 4.25 -#3 assessing community needs. 4.38 -#6 performing nursing interventions with some degree of skill. 4.38 -#8 coordinating client care with other professionals. 3.63 -#10 analyzing/using research for improving nursing practice." 3.63 -#11 adapting the nursing process to specific situations. 4.25 -#14 understanding legal and ethical implications for nursing." 4.13 -#15 understanding cultural implications for nursing practice." 4.50 TRADITIONAL GENERIC BSN TRACK Employer Performance Appraisal: (Spring, 2009) On the following statement: Indicate appropriate performance factors for this employee, taking into consideration the employee s educational level and job title/description: Total Return =17 (5%) Return= 3 -#1 Knowledge base 4.67 -#2 Professional performance 5.00 Use of for Improving Program Based on new published curriculum guidelines The Essentials of Baccalaureate Education for Professional Nursing Practice (American Association of Colleges of Nursing, 2008), the BSN faculty members are revising the BSN curriculum during 2008-2009 using recommendations from the CCNE professional accreditation visitors and the BSN consultant (Dr. Stanhope) along with feedback from students and alumni on the alumni surveys. The BSN faculty plan to revise course objectives and topical outlines to strengthen the areas of information technology, assessment, complementary modalities, collaboration with diverse providers, leadership, ethical and legal issues, use of technology in the clinical setting, and integration of the global environment. One plan is to collaborate with students from the School of Medicine with BSN/COM student teams assigned to assist a designated family in the community. The curriculum revision process will continue during the 2009-2010 AY. 4
Support System CNHS administrators and staff will provide courteous, timely, and competent services and support to BSN students. Assessment Method Alumni survey: Level of satisfaction item statements evaluated are noted in the results. On a 5 point Likert-type scale (1 = Not at all 5 = Very much), alumni will rate the level of satisfaction survey items with an 1) At two (2) months and one (1) year post graduation, alumni will be sent the survey. 2) Data will be aggregated to determine the mean of the TRADITIONAL GENERIC BSN TRACK EXIT Alumni Survey: Indicate your level of satisfaction for Nursing resources/ support services during your program of study: Fall 08 Spring 09 Spring 09 POST 1 YR Return=7 (17%) Return=7 (14%) Return=8 NURSING program information (printed) 3.71 4.57 3.86 NURSING web site 3.14* 4.86 3.50 NURSING support personnel (e.g., secretaries) 4.00 3.71 4.17 NURSING pre-program advisement services 2.71* 3.71 2.43* NURSING program advisement services 3.29* 3.57 3.13* NURSING scholarship/financial aid information 4.00 4.14 3.38* NURSING skills laboratory (ies) 3.86 3.71 3.75 NURSING audiovisual materials 3.14* 3.86 3.29* NURSING computer laboratory 3.00* 4.57 4.25 NURSING library materials 3.00* 3.60 3.80 NURSING student governance 2.56* 4.43 3.00* Indicate your level of satisfaction for Florida International University (FIU) resources/ support services during your program of study: FIU web site 3.14* 4.71 4.43 FIU advisement service 3.00* 3.57 2.71* FIU admission services 3.57 3.57 2.88* FIU registration services 3.29* 3.29* 2.75* FIU financial aid services 3.71 3.14* 2.86* FIU Learning Center 3.25* 4.33 3.50 FIU library services 3.86 4.14 4.75 FIU health services 4.57 4.57 3.86 FIU student governance 3.33* 3.80 4.67 Use of for Improving Program CON pre-program/program advisement services: 1) Student advisement workshops will be held annually by experienced faculty/staff for new and current faculty; 2) A student services satisfaction survey is currently being developed. CON website: College & nursing websites are currently undergoing revisions. CON audiovisual materials: During 2010 the CON will move into a new building with state-of-the-art audiovisual equipment and laboratories. CON/FIU governance: 1) Student representatives are included in Program committees; 2) A process for selecting student to ensure representation was developed and students are encouraged to participate in the meetings. FIU services: At meetings with FIU administrators, issues with FIU services (web site, advisement, admissions, registration, financial aid, Learning Center, etc.) were discussed. 5
Program Outcome As nurse generalists in practice, BSN alumni will function as communicators. Alumni Survey: Effective communication item statements evaluated are noted in the results. much), alumni will rate the communication survey items with an 1) At two (2) months and one (1) year post graduation, alumni will be sent the survey. Employer Performance Appraisal: Effective communication item statements evaluated are noted in the results. much), alumni will rate the communication survey items with an 1) The Appraisal will be included with the POST 1 YR Alumni Survey. Alumni recipients are instructed to have his/her employer return the survey. FOREIGN PHYSICIAN- BSN TRACK EXIT Alumni Survey: Spring 09 Summer 09 Return= 5 (13%) Return=0 -#4 communicating ly with individuals/families. 4.00 NA -#5 communicating ly intra-professionally. 3.80 NA -#7 performing health education activities. 3.80 NA -#9 functioning as an advocate/change agent. 3.80 NA -#12 assuming leadership roles in nursing practice. 4.00 NA -#13 assuming leadership roles in nursing profession." 3.80 NA FOREIGN PHYSICIAN- BSN TRACK POST 1 YR Alumni Survey: (Spring 2009) Total Return = 34 (10%) Return= 5 -#4 communicating ly with individuals/families. 4.00 -#5 communicating ly intra-professionally. 4.00 -#7 performing health education activities. 4.20 -#9 functioning as an advocate/change agent. 4.20 -#12 assuming leadership roles in nursing practice. 4.40 -#13 assuming leadership roles in nursing profession." 4.40 FOREIGN PHYSICIAN- BSN TRACK Employer Performance Appraisal (Spring, 2009) On the following statement: Indicate appropriate performance factors for this employee, taking into consideration the employee s educational level and job title/description: Total Return =17 (5%) Return= 3 -#3 Inter-relationships (rapport) 4.33 -#4 Leadership 5.00 -#5 Written/verbal communication skills 4.67 -#6 Participation in organization 5.00 Use of for Improving Program Based on new published curriculum guidelines The Essentials of Baccalaureate Education for Professional Nursing Practice (American Association of Colleges of Nursing, 2008), the BSN faculty members are revising the BSN curriculum during 2008-2009 using recommendations from the CCNE professional accreditation visitors and the BSN consultant (Dr. Stanhope) along with feedback from students and alumni on the alumni surveys. The BSN faculty plan to revise course objectives and topical outlines to strengthen the areas of information technology, assessment, complementary modalities, collaboration with diverse providers, leadership, ethical and legal issues, use of technology in the clinical setting, and integration of the global environment. One plan is to collaborate with students from the School of Medicine with BSN/COM student teams assigned to assist a designated family in the community. The curriculum revision process will continue during the 2009-2010 AY. 6
Program Outcome As nurse generalists in practice, BSN alumni will function as caregivers. Alumni Survey: Effective caregiver item statements evaluated are noted in the results. much), alumni will rate the caregiver survey items with an 1) At two (2) months and one (1) year post graduation, alumni will be sent the survey. Employer Performance Appraisal: Effective caregiver item statements evaluated are noted in the results. much), alumni will rate the caregiver survey items with an 1) The Appraisal will be included with the POST 1 YR Alumni Survey. Alumni recipients are instructed to have his/her employer return the survey. FOREIGN PHYSICIAN- BSN TRACK EXIT Alumni Survey: Spring 09 Summer 09 Return= 5 (13%) Return=0 -#1 assessing an individual s needs. 4.00 NA -#2 assessing a family s needs. 4.00 NA -#3 assessing community needs. 4.00 NA -#6 performing nursing interventions with some degree of skill. 4.00 NA -#8 coordinating client care with other professionals. 4.00 NA -#10 analyzing/using research for improving nursing practice." 3.60 NA -#11 adapting the nursing process to specific situations. 3.60 NA -#14 understanding legal and ethical implications for nursing." 3.60 NA -#15 understanding cultural implications for nursing practice." 4.00 NA FOREIGN PHYSICIAN- BSN TRACK POST 1 YR Alumni Survey: (Spring 2009) Total Return = 34 (10%) Return= 5 -#1 assessing an individual s needs. 4.20 -#2 assessing a family s needs. 4.00 -#3 assessing community needs. 4.00 -#6 performing nursing interventions with some degree of skill. 4.20 -#8 coordinating client care with other professionals. 4.20 -#10 analyzing/using research for improving nursing practice." 4.40 -#11 adapting the nursing process to specific situations. 4.40 -#14 understanding legal and ethical implications for nursing." 4.20 -#15 understanding cultural implications for nursing practice." 4.20 FOREIGN PHYSICIAN- BSN TRACK Employer Performance Appraisal: (Spring, 2009) On the following statement: Indicate appropriate performance factors for this employee, taking into consideration the employee s educational level and job title/description: Total Return =17 (5%) Return= 3 -#1 Knowledge base 4.67 -#2 Professional performance 5.00 Use of for Improving Program Based on new published curriculum guidelines The Essentials of Baccalaureate Education for Professional Nursing Practice (American Association of Colleges of Nursing, 2008), the BSN faculty members are revising the BSN curriculum during 2008-2009 using recommendations from the CCNE professional accreditation visitors and the BSN consultant (Dr. Stanhope) along with feedback from students and alumni on the alumni surveys. The BSN faculty plan to revise course objectives and topical outlines to strengthen the areas of information technology, assessment, complementary modalities, collaboration with diverse providers, leadership, ethical and legal issues, use of technology in the clinical setting, and integration of the global environment. One plan is to collaborate with students from the School of Medicine with BSN/COM student teams assigned to assist a designated family in the community. The curriculum revision process will continue during the 2009-2010 AY. 7
Support System Assessment Method CNHS administrators and staff will provide courteous, timely, and competent services and support to BSN students. Alumni survey: Level of satisfaction item statements evaluated are noted in the results. On a 5 point Likert-type scale (1 = Not at all 5 = Very much), alumni will rate the level of satisfaction survey items with an 1) At two (2) months and one (1) year post graduation, alumni will be sent the survey. 2) Data will be aggregated to determine the mean of the FOREIGN PHYSICIAN BSN TRACK EXIT Alumni Survey: Indicate your level of satisfaction for Nursing resources/ support services during your program of study: Spring 09 Summer 09 Spring 09 POST 1 YR Return=5 (13%) Return=0 Return=5 NURSING program information (printed) 4.00 NA 3.50 NURSING web site 3.80 NA 4.00 NURSING support personnel (e.g., secretaries) 3.20* NA 3.50 NURSING pre-program advisement services 3.00* NA 3.40* NURSING program advisement services 3.40* NA 3.40* NURSING scholarship/financial aid information 3.50 NA 3.00* NURSING skills laboratory (ies) 3.40* NA 4.00 NURSING audiovisual materials 3.20* NA 3.75 NURSING computer laboratory 3.80 NA 4.25 NURSING library materials 4.00 NA 3.80 NURSING student governance 2.75* NA 3.33* Indicate your level of satisfaction for Florida International University (FIU) resources/ support services during your program of study: FIU web site 4.20 NA 3.67 FIU advisement service 3.25* NA 3.25* FIU admission services 3.40* NA 3.60 FIU registration services 3.40* NA 3.25* FIU financial aid services 3.00* NA 3.67 FIU Learning Center 3.75 NA 3.75 FIU library services 4.20 NA 4.20 FIU health services 3.25* NA 3.67 FIU student governance 2.75* NA 3.67 Use of for Improving program CON website: College & nursing websites are currently undergoing revisions. CON support personnel: Support personnel will attend appropriate training sessions to increase knowledge and skills. CON pre-program/program advisement services: Student advisement workshops will be held annually by experienced faculty/staff for new and current faculty. CON scholarship/financial aid information: Personnel in Student Services are developing web pages with current scholarship & financial aid information. CON skills laboratories/audiovisual materials: The skills laboratories are currently being upgraded at Biscayne Bay Campus. CON/FIU governance: 1) Student representatives are included in Program committees; 2) A process for selecting student to ensure representation was developed and students are encouraged to participate in governance. FIU services: At meetings with FIU administrators, issues with FIU services (advisement, admissions, registration, financial aid, health services etc.) were discussed. 8
Summarize use of results for continuous improvement of the educational program: EXIT Examination Pass Rates In 2008, although 100% of the students passed the standardized synthesis EXIT examination, NCLEX (RN licensing examination) pass rates were 89%. Administrators and faculty teaching in the BSN program considered other standardized testing programs that will provide enhanced and more current student remediation materials and examination feedback and better validity/reliability results. After reviewing three (3) testing programs, the HESI Evolve/Reach Testing & Remediation Program (Elsevier) was chosen by the Undergraduate BSN faculty for the 2009-2010 AY. Faculty and administrators developed the following strategies: Orient all students to the resources available through HESI. Explain the link between success on HESI and success on NCLEX examinations. Begin orientation to HESI in summer 2009 and distribute the NCLEX review booklets provided by HESI. At the beginning of each semester, students will be informed about which HESI examinations they will be responsible for each semester. If the examination is taken the semester following the course, there must be a consequence. Example: In the OB/Peds semester students will take the Adult 1 and Adult 2 examinations. Once the new computer lab is open all HESI examinations can be scheduled at the end of semester in which the content is taught. Faculty must utilize the Evolve Case Studies in all courses. After each secured HESI examination the student needs to bring a copy of the full report to their instructor. The report should be analyzed with the student to assist them in reading such a report and finding the review study opportunities on the HESI site. Each HESI examination report is accompanied by a detailed description of remediation activities. Students must be encouraged to take advantage of those activities. Each student should be encouraged to take a particular HESI practice examination until they pass that examination above the national average. Once that is accomplished the students is to bring in the examination report on the examination they passed. This exercise should have a due date. Continue to schedule the HESI NCLEX review course before the standardized synthesis EXIT examination (HESI) each semester. See additional strategies under NCLEX (RN Licensing) examination. NCLEX (RN Licensing) Examination Pass Rates In 2008 NCLEX pass rates were 89%, an increase from 85% in 2007. For 2009-2010 administrators and faculty teaching in the BSN program developed the following strategies: Orient all students to the alternative question format that is used on NCLEX and use such formats on nursing examinations in all classes (same as NCLEX). Either the midterm or final examination in each course should contain 75 or more questions so that the students become accustomed to longer examinations (same as NCLEX). All examinations should be timed so that the student receives no more than one minute per question (same as NCLEX). Conduct one examination from each course in a computer lab (NCLEX is on computer). Previous interventions will continue to be implemented (See previous BSN student learning outcome reports). See also interventions under standardized synthesis EXIT examination. Alumni Surveys During 2008-2009 the BSN faculty members are revising the BSN curriculum based on new published curriculum guidelines The Essentials of Baccalaureate Education for Professional Nursing Practice (American Association of Colleges of Nursing, 2008), recommendations from the CCNE professional accreditation visitors and the BSN consultant (Dr. Stanhope), and feedback from students and alumni on the alumni surveys. The BSN faculty plan to revise course objectives and topical outlines to strengthen the areas of information technology, assessment, complementary modalities, collaboration with diverse providers, leadership, ethical and legal issues, use of technology in the clinical setting, and integration of the global environment. One plan is to collaborate with students from the School of Medicine with BSN/COM student teams assigned to assist a designated family in the community. The curriculum revision process will continue during the 2009-2010 AY. 9
Program Support/Services During 2008-2009 the following changes were made to support services based on feedback (level of satisfaction items below average of 3.5) from alumni: TRADITIONAL GENERIC BSN TRACK CON pre-program/program advisement services: 1) Student advisement workshops will be held annually by experienced faculty/staff for new and current faculty; 2) A student services satisfaction survey is currently being developed. CON website: College & nursing websites are currently undergoing revisions. CON scholarship/financial aid information: Personnel in Student Services are developing web pages with current scholarship & financial aid information. CON audiovisual materials: During 2010 the CON will move into a new building with state-of-the-art audiovisual equipment and laboratories. CON computer laboratory: The new building will have a large student computer laboratory (100 computers). CON library materials: Faculty will work with library staff to order additional materials and schedule orientations to access library materials. CON/FIU governance: 1) Student representatives are included in Program committees; 2) A process for selecting student to ensure representation was developed and students are encouraged to participate in the meetings. FIU services: At meetings with FIU administrators, issues with FIU services (web site, advisement, admissions, registration, financial aid, Learning Center, etc.) were discussed. FOREIGN PHYSICIAN BSN TRACK CON website: College & nursing websites are currently undergoing revisions. CON support personnel: Support personnel will attend appropriate training sessions to increase knowledge and skills. CON pre-program/program advisement services: Student advisement workshops will be held annually by experienced faculty/staff for new and current faculty. CON scholarship/financial aid information: Personnel in Student Services are developing web pages with current scholarship & financial aid information. CON skills laboratories/audiovisual materials: The skills laboratories are currently being upgraded at Biscayne Bay Campus. CON/FIU governance: 1) Student representatives are included in Program committees; 2) A process for selecting student to ensure representation was developed and students are encouraged to participate in governance. FIU services: At meetings with FIU administrators, issues with FIU services (advisement, admissions, registration, financial aid, health services etc.) were discussed. 10