Northern Ireland Branch. HR Toolbox: Well Being in the Workplace

Northern Ireland Branch HR Toolbox: Well Being in the Workplace

09:15 09:30 09:30 09:45 09:45 10:20 Dr Michael McBride Chief Medical Officer for Northern Ireland Linda Murphy - HSENI Outlining the Mental Well Being Guidance Dr Geoff Crowther - PSNI Joint Winner of The Irish News Work Life & Well Being Award 10:20 Refreshments 10:35 10:45 Jim Norris - Allstate Investors in People Champion Organisation 10:45 11.20 Orla King Northern Bank Joint Winner of The Irish News Work Life & Well Being Award 11:20 11:45 Pat Polin DHSSPS Highly Commended for The Irish News Work Life & Well Being Award

Jim Norris Allstate Investors in People Champion Organisation

Employee Health & Wellbeing Allstate Northern Ireland Limited Proprietary and Confidential

Company Snapshot 5 Incorporated in October 1998 Wholly owned subsidiary of Allstate We combine state-of-the-art technology and facilities with personality, can do attitude, methodology and smile. Allstate NI provides the people, processes, technology, training and development to deliver unrivalled outsourced customer service and business solutions to Allstate. Over 1900 employees, 5 Six Sigma Experts Allstate NI has saved Allstate $750m+ since 1998 Allstate NI Dividends to Allstate - $15m Current billing rates are lower than 01 July 2010 The past 10 years in Northern Ireland have made it easy to come to work each day. This was possible only through the dedication and effort of our Allstate NI employees Mike Scardina Proprietary and Confidential

Who are Allstate Insurance Largest publicly held personal lines insurer in the US A Fortune 50 Company Assets of $149 Billion Sells 13 major lines of Insurance (Auto, Property, Life and Commercial) 70,000 professionals including 39,000 employees, 13,000 agents 17 million US households insure with Allstate. Insure 1 out of every 8 Autos and Homes in the US 6 01 July 2010 The Allstate offices in Chicago Proprietary and Confidential

VISION We don t want our staff to leave in the same state of wellbeing as when they came in, rather we d like them to leave in a better state of wellbeing in order to win more business, make more money, beat our competitors, attract better staff and deliver for our customer A model approach to Health and Wellbeing Prevention/Avoidance key risk factors Early Intervention Health Promotion Benefits Challenges 7 01 July 2010 Proprietary and Confidential

Allstate NI H&W Model 1. Line Management and Workplace Culture engagement and inclusion 2. Prevention and Risk Management minimizing risk and prevention. 3. Individual Role and Empowerment The key objective is to provide a flexible framework for employees to contribute to their full potential. 4. Work-Life Balance (WLB) Allstate NI has a staff led employee experience programme. 5. Enabling Health Improvement Allstate NI has a rehabilitation process for ensuring employees return to health (and work) as soon as possible. Healthcare, Income Protection attendance incentives and Working From Home (WFH) arrangements. 8 01 July 2010 Proprietary and Confidential

Avoiding Health Problems RISK Musculoskeletal Employees trained to carry out ergonomic assessments at workstations Monthly onsite massage and quarterly back care classes Regular appraisal and review of measures against this indicator Sickness Absence 2.1% back pain of all absences Success of back care initiatives Pilates and Yoga classes available to employees 9 01 July 2010 Proprietary and Confidential

Avoiding Health Problems cont RISK Stress Assessment of causes of stress Personal/Work Stress helpline Training line managers Flexible working options employee led WFH Compressed working week Team rotations P/T Options Gym/Employee Benefits Clear work goals and objectives (Perf Man) Right People, Right Places, Right Performance RP3 10 01 July 2010 Proprietary and Confidential

Early Intervention Use of Occ. Health Services Regular Communication during absence Rehabilitation Programme Graded Return to work Team rotations Reasonable adjustments employer led Private Health Programme 11 01 July 2010 Proprietary and Confidential

Early Intervention PHI Value added Claims on company healthcare Year Headcount Medical Claims Paid ( ) Dental Claims ( ) 2003 201 3,905.70 N/A 2004 391 19,457.87 55,585 2005 638 33,575.90 74,393 2006 943 51,348.05 84,413 2007 1192 97,468.75 107,179 2008 1222 86,865.09 91,862 2009 1151 172,161.56 101,658 Many claims resulted in reduced time away from work Highest payouts in claims for private medical treatments was musculoskeletal 12 01 July 2010 Proprietary and Confidential

Health Promotion Health Culture Gym Membership (multiple locations 377) Time off for marathon (45) Annual company cycle (30) Chest Heart and Stroke (550) Cancer awareness sessions (120) Mental Health Day presentations (30) Pilates/Yoga/Salsa Attendance bonus and prizes Workstation assessments Cycle to work scheme (161) Spend per cyclist in 2007 was 275 per cyclist Soccer competitions Breast Feeding Area Back Care Clinics (60) Medical Benefit (all) Flexible working the norm! Dental (all) 13 01 July 2010 Proprietary and Confidential

Benefits of H&W Programme Employee Satisfaction 1.7 Table showing satisfaction levels from 2007-2009 Year Agree (Satisfied) Disagree (Satisfied) Attrition Levels 2007 86 15 17. 2008 84 16 4.2 2009 82 18 3.9 Attrition Levels Currently at 3.8%, Low levels of absence due to stress 4.7% of all absences 14 01 July 2010 Proprietary and Confidential

Benefits cont Average sick days in 2009 3.9 per employee per year industry benchmark in IT = 4.9 (CIPD) 5 4.5 4 3.5 3 2.5 2 1.5 1 0.5 0 2009 Forecast 10 2001 2003 2005 2007 Forecast 10 15 01 July 2010 Proprietary and Confidential

Benefits cont Low level of accidents/claims and associated spend on PL Insurance- Public Liability Insurance Costs per Employee 100 80 60 PL Insurance/ Empl 40 20 0 2003 2004 2006 2008 2010 16 01 July 2010 Proprietary and Confidential

Challenges Age Profile (34 years company)) Average Age Female 34 Average Age Male 34 Age Range 20 68 Disengaged employees How to Get them Get the Message but without playing the nanny role Analyse the profile of those who aren t participating and why Measure, measure, measure, measure, measure What gets measured gets done Show the value of your programme to stakeholders Approach, deployment, Analysis and Review and reflected in organisation s KPIs 17 01 July 2010 Proprietary and Confidential

Orla King HR Business Partner Northern Bank

Northern Well-being: Get Fit For Life Orla King HR Business Partner 22nd June 2010

Agenda Case study - Northern Well-being: Get Fit For Life - Background & objectives - Activities to date - Measuring success 20

Background Northern Well-being: Get Fit For Life 1800 staff; 83 branches; 3 Finance Centres; 5 Satellite Finance Centres; Large Head Office population High levels of absenteeism Challenging climate within Financial Services Health and Safety Executive Management Standards Strong focus on Employee Engagement 21

Objectives Northern Well-being: Get Fit For Life Empower employees to make informed and accessible choices to improve their well-being Help employees combat stress and promote resilience Reduce absenteeism Create a more productive, attractive and corporately responsible place to work 22

Cultural change PHYSICAL EMOTIONAL ORGANISATIO N / WORK PERSONAL DEVELOPMENT VALUES The 5 Domains of Wellbeing ; CIPD; 2007 23

Flexible working Individual Development plans Employee Assistance Programme Sports and Social Club Existing support.. Performance Management Values-based culture Health and Safety training Eyecare vouchers Occupational Health Job descriptions Employee Opinion Survey Written policies and procedures Talent Development Programmes Charity Partner Corporate Responsibility strategy Trade Union 24

Communication channels Face-to-face Executive Committee, Regional leadership teams and Union Staff forums Intranet Staff magazine Well-being survey Well-being representatives The well-being hub 25

Get Fit for Life Northern Well-Being 26

A selection of our activities during year one.. Weight Watchers Groups Book Groups Work-Life balance Individual Development plans Health and Safety training ExCo Commitment to Change one thing Profile inspirational staff in magazine Installation of Bicycle Racks Re-launched EAP Employee Opinion Survey Breast Cancer Awareness Lunchtime walking groups Negotiated discounts at Healthy Heart Smoking Cessation local gyms Sports & Social Club events Charity fundraising walks/ cycles/ marathons/mountain climbs Talent Development Programme Mental Health Awareness Alternative therapies Alcohol awareness Review of Absence Management procedures Nutrition Resilience workshops The Perks Directory Financial Management 28

Having recently suffered from a major health issue I was totally supported by my Manager and staff at my Branch Without the measures the Bank have set in place to care for its employees I definitely would not have been able to return to the workplace and enjoy life again. I think the Northern Bank has been a great place to work. Thank you. Northern Bank Employee; EOS 2009 30

Measuring Success Absence rates/ costs Reasons for absence (longer term) Referrals to Occupational Health Usage of EAP Survey participation levels Employee Opinion Survey: - Satisfaction & Motivation - Teamwork - Employer Branding - Well-being Hits on well-being hub Numbers cycling to work Participation in activities Attrition Customer Satisfaction Productivity 31

Key learnings Strong correlation between the perception of the organisation s commitment to well-being and overall satisfaction Senior Management buy-in is key Selection of enthusiastic local advocates/ champions Communication strategy using multiple channels Deliver serious messages but have fun! 32

Patrick Polin Dept. for Health, Social Services & Public Safety

DHSSPS WHIP Ulster Museum 22 June 2010

DHSSPS WHIP Workplace Health Improvement Programme

DHSSPS WHIP DHSS&PS Stormont Estate City Centre and Derry 850 staff with approx 70% over 40 years of age.

DHSSPS WHIP Workplace is an ideal setting for promoting health Access to large numbers of people including groups difficult to reach by other means e.g. young men, busy mothers. Structures to allow communication of health messages and encourage participation in health promotion activities Potential to take the message home to families and communities

DHSSPS WHIP Broader issues Promote the concept of healthy workers = healthy business Create a sense of employees feeling valued and cared for Contribute to improvements in the lives of individuals, their families & overall public health in Northern Ireland

DHSSPS WHIP Benefits of DHSSPS s 10 year programme of Workplace Health Improvement Programme Overall improvement in the health and well-being of our people at work (DHSSPS performs consistently better in all health surveys than comparative Departments within the NICS, less stress, less absences and improved feeling of being valued) Helps keep more of our people at work (our absence figures are lower, and getting lower year on year than other comparative organisations within the NICS) Staff sometimes receive advanced warning of unknown health conditions (e.g. High Blood Pressure, cholesterol ) or potential life threatening conditions e.g. Breast Cancer) and are encouraged to attend their doctor (many examples of this. In a recent CH&S examination of 200 people, 34 were referred to their own GP for further investigations, Action cancer mobile unit has detected small tumours and screening programmes have detected early onset of Diabeties) Smoking within DHSSPS is lower than any NICS Department at 15% compared to 20% in NICS, and 25% in the general public

DHSSPS WHIP Workplace Health Promotion Programmes In achieving success we believe you need:- Top management support Employee Involvement (relies on good communication) Focus on modifiable risk factors Programmes tailored to the characteristics and needs of the organisation and the employees within the organisation Resources to carry out the programme

DHSSPS WHIP The DHSSPS WHIP Committee consists of:- Chairman, Personnel Director Senior Representatives from each business division across the organisation Trade Union Health and safety OHS WHIP co-ordinator and team members Total approx 12 people

DHSSPS WHIP How is our annual programme developed and delivered within DHSSPS

DHSSPS WHIP Each year in February the WHIP committee meets to review the previous years events and to develop a plan for the year ahead. Information which influences the development of next years plan is gathered from many sources e.g.:- * Chief Medical Officer s report Smoking-related disease Heart disease and cancer Mental illness Obesity * HPA / FSA initiatives ie: reduction in Fat / Salt intake etc * Suggestions from staff taken from evaluation at the end of each programme * Absence statistics taken from HR * Committee members own suggestions * NICS Workforce Health Survey

DHSSPS WHIP The WHIP Committee produces key priorities for the forthcoming year and sets budget for events. WHIP team records and collates information from discussions during meeting Over the next two months a draft action plan is developed Key dates and service providers are contacted and booked In March/ April the draft action plan is issued to committee members and final plan is sent by e-mail to all staff two weeks later Implementation of the plan is rolled out throughout year (1 st April to 31 st March)

WORKPLACE HEALTH IMPROVEMENT PROGRAMME DHSSPS & HEA ACTION PLAN: 2009 2010 Sample page from action plan (page 4) AIM OBJECTIVE ACTION TARGET DATE BY WHOM COMMENTS To maintain and improve the health of DHSSPS & HEA staff by providing information, advice and practical programmes to help staff adopt a healthier lifestyle. 1. Support staff with caring responsibilities. Provide a carers information convention to include guidance on the services and taster sessions for complementary therapies available in NI for carers. June 2009 WHIP Team In association with Age Concern, The Alzheimer s Association, Belfast Carers Centre, Crossroads, ExtraCare, South & East Belfast Trust, Carers NI, OHS and a team of Complementary Therapists 2. In keeping with the DHSSPS 5-year tobacco action plan, help smokers in DHSSPS & HEA to quit smoking. Provide a smoking cessation programme Nov 2009 (4 th set of classes) WHIP Team In association with Action Cancer

Carers Convention AIMS to maintain and improve the health of DHSSPS & HEA staff by providing information, advice and practical programmes to help staff adopt a healthier lifestyle. OBJECTIVE Support staff with caring responsibilities BECAUSE regular surveys have identified that next to financial Matters, caring for relatives/friends has been identified as a major contributor to stress outside of work

DHSSPS WHIP Carers Convention Alzheimer s Association Civil Service Benevolent fund Crossroads Age Concern Belfast Carers Centre Extra Care Local Solicitor (for wills and general advice) South & East Belfast Trust Carers NI DSD Social Security Citizens advice Benenedon Health care

DHSSPS WHIP

Well done WHIP Committee. Great event hope it happens annually. Well done DHSSPS for organising such a wonderful and informative event for the benefit of its own staff. It is wonderful that at last an employer has recognised the unseen work carried out behind closed doors! I come from another Department where these sort of events NEVER happen. Should have these more often especially the therapies. I think it is good to make people aware of the needs of carers and what is available for their needs. I learnt a great deal about the help available from a range of sources. Very relevant for many people. Good practical information. Very helpful to see what is available to carers regionally. Excellent event. I found out information that will be very helpful to me in the future. Thank you for recognising the role that I play as a carer. It is hard work and it is nice to feel valued. Lots of really useful information. Great event. Thank you DHSSPS. Good show This was a very worthwhile event, I picked up more information today than all of last year with social workers and doctors. I am really pleased this event was put on. Very professional convention, lots of useful information. DHSSPS WHIP Comments from Staff

DHSSPS WHIP Life Issues Convention Domestic Violence Bereavement Finance Drugs and Alcohol Parents Advice Centre NI Assoc. for Mental Health Chest Heart & Stroke Assoc Physiotherapist (back trouble) Occupational health (Blood pressure testing)

DHSSPS WHIP, sample of programmes over the years from 2000 1. OHS Lifestyle Physical Activity Assessment (every year) 2. NICH&SA Cardiac Assessments (2003 &2006/7/8/09) 3. Cancer screening for women ACTION CANCER MOBILE UNIT (2000 & 2005/06/07/09) 4. Action Cancer - Testicular/Prostate Cancer Awareness Talks (2000/02/04/06/08) 5. Diabetes UK Awareness Talks for all staff (2001 & 2006/07/08/09) 6. Health convention (every year from 2000) 7. Complimentary sessions, (reflexology, Indian head massage, back and shoulder massage, aromatherapy ect) 8. Healthy Eating Week (every year since 2000) 9. Action Cancer - Smoking Cessation Classes 2 sets each year (2000-2009) 10. Weight Watchers 12-week course (each year from 2000) 11. Action Cancer - ALL TYPES OF CANCERS Awareness Talks - separate gender sessions held 12. National NO SMOKING DAY (each year from 2000) 13. Blood Donor Sessions @ Castle Buildings/Dundonald House (every 6 months) 14. National TRANSPLANT WEEK Organ Donation The Gift of Life 15. Support Group for Irritable Bowel Syndrome (IBS) (2005/07/09) 16. Carers Convention June 2005 /07/09 17. Departmental Team Walking Competition Steps 4 Health 28 teams (each year from 2000) free pedometer for each participant 18. Tia Chi and YOGA at Lunchtimes 19. Stretch to be fit 20. List go on with over 40 different activities

Comments from staff on other events held Weight Watchers (38 staff lost a total of 28+ stone) 1. 12 week course gave me the information and basics on how to change my lifestyle. 2. Was excellent & well organised. 3. Great idea. Very convenient having the class at lunch-time. 4. Really useful event and timing was perfect in the run-up to Spring. Group bonded well. 5. I really appreciate the opportunity given by the Department to provide the class during work. 6. Excellent service throughout beautifully laid out fruit very well organised. 7. This came at just the right time for me because my weight was affecting my health thank you. Healthy Eating & Healthy Lifestyle Events- combined 1. Good choice of exhibitors, well worth attending 2. No more sausage rolls for me 3. Food for thought as they said - small changes, big benefits 4. Found this very informative and an excellent guide of how to adjust my lifestyle. 5. This event has motivated me to take positive action in relation to my health. 6. The Department is to be congratulated on an excellent event. 7. Really appreciate this opportunity. A real eye opener about the condition of my skin. 8. Found the skin scanning session to be informative and made me more aware of the need for protection in the sun. 9. This was an excellent event to inform staff about health improvement information was well presented, advice sensible and tailored to individual needs. 10. Excellent consultation. The nurse was very helpful. Caring professional staff. 11. A great opportunity to get this type of test done otherwise would not get the chance. 12. Skin scanner information was excellent. Reflexology was very very relaxing. 13. I realise it s time to start taking care of myself. A good wake-up call. 14. This was excellent. I hope to see more events like this here in the future.

DHSSPS WHIP DHSSPS 850 people Total cost for DHSSPS WHIP initiatives = 11000 The total cost divided by members of Staff = 12.94pp per year Average cost of 1 weeks illness for 1 individual is 700+ work is stalled and absences increases pressure on those left behind DHSSPS programme is holistic, comprehensive, constantly updated and focused on topical issues

How do we inform staff of forthcoming DHSSPS WHIP events? Action plan sent to all staff An E-mail provides details of each event (inc reminders) how to register your interest Staff Magazine Word of mouth Team Talk (Intranet, Electronic Brief ) Team Brief (team meetings)

DHSSPS WHIP Action Plan 2010/11 Migraine information talks Diabetes awareness talks Migraine support group NICH&SA Cardiac Risk Assessments Cancer information gender specific (inc Action Cancer s Big Bus) Better Mental Health, series of well-being lunchtime talks Improve posture (lunchtime sessions on back problems) Complimentary therapist (series of free 30 min introductory sessions ) Weight reduction programme (12 weeks in house at lunchtime) Steps for Health (8 week programme with free pedometers and prizes) Smoking cessation classes (2 x eight week programmes) Healthy Eating week (free fruit and prize draws) Distribution of health promotion material Information seminars on good financial practises within the home OHS Lifestyle Physical Activity Assessments, Bloodmobile, No Smoking Day, Organ Donation campaign,

DHSSPS WHIP In CONCLUSION The Departmental WHIP organises a wide range of corporate health and physical activity services for the benefit of staff and the organisation throughout the year. Helps to reduce our absence figures, currently one of the lowest in the NICS by early diagnosis of previously unknown medical conditions and promoting a good healthy lifestyle. Provides real evidence that E/R cares thereby ensuring that staff feel valued Duty of Care Recognised as good practice in the field of employment Pat Polin DHSSPS WHIP co-ordinator

Donal Laverty Vice Chair CIPD Northern Ireland Branch Committee