Level 3 Certificate in Health and Social Care (3179)

Level 3 Certificate in Health and Social Care (3179) Centre resource pack QCA Number 100/5919/2 Level 3 pathways: Adults Children and young people www.cityandguilds.com January 2006 Version 1.0

About City & Guilds City & Guilds is the UK s leading provider of vocational qualifications, offering over 500 awards across a wide range of industries, and progressing from entry level to the highest levels of professional achievement. With over 8500 centres in 100 countries, City & Guilds is recognised by employers worldwide for providing qualifications that offer proof of the skills they need to get the job done. City & Guilds Group The City & Guilds Group includes ILM (the Institute of Leadership & Management) providing management qualifications, learning materials and membership services and NPTC (National Proficiency Tests Council) which offers land-based qualifications. City & Guilds also manages the Engineering Council Examinations on behalf of the Engineering Council. Equal opportunities City & Guilds fully supports the principle of equal opportunities and we are committed to satisfying this principle in all our activities and published material. A copy of our equal opportunities policy statement Access to assessment and qualifications is available on the City & Guilds website. Copyright The content of this document is, unless otherwise indicated, The City and Guilds of London Institute 2005 and may not be copied, reproduced or distributed without prior written consent. However, approved City & Guilds centres and learners studying for City & Guilds qualifications may photocopy this document free of charge and/or include a locked PDF version of it on centre intranets on the following conditions: centre staff may copy the material only for the purpose of teaching learners working towards a City & Guilds qualification, or for internal administration purposes learners may copy the material only for their own use when working towards a City & Guilds qualification the Standard Copying Conditions on the City & Guilds website. Please note: National Occupational Standards are not The City and Guilds of London Institute. Please check the conditions upon which they may be copied with the relevant Sector Skills Council. Publications City & Guilds publications are available on the City & Guilds website or from our Publications Sales department at the address below or by telephoning +44 (0)20 7294 2850 or faxing +44 (0)20 7294 3387. Every effort has been made to ensure that the information contained in this publication is true and correct at the time of going to press. However, City & Guilds products and services are subject to continuous development and improvement and the right is reserved to change products and services from time to time. City & Guilds cannot accept liability for loss or damage arising from the use of information in this publication. City & Guilds 1 Giltspur Street London EC1A 9DD T +44 (0)20 7294 2800 F +44 (0)20 7294 2400 www.cityandguilds.com enquiry@cityandguilds.com

Level 3 Certificate in Health and Social Care (3179) Centre resource pack www.cityandguilds.com January 2006 Version 1.0 Level 3 Certificate in Health and Social Care (3179) 1

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Contents 1 About this document 5 2 About the qualifications 6 2.1 Aim of the qualifications 6 2.2 The structure of the qualifications 7 2.3 Relevant sources of information 9 3 Candidate entry and progression 10 4 Centre requirements 12 4.1 Obtaining centre and qualification approval 12 4.2 Resource requirements 13 4.3 Registration and certification 14 4.4 Quality assurance 15 5 Course design and delivery 17 6 Assessment 21 6.1 Summary of assessment requirements 21 6.2 Recording requirements 23 7 Units 24 Unit 005 Unit 006 Reflecting on and developing own practice in a health and social care role 25 Promoting effective communication for and about individuals in a health and social care setting 31 Unit 007 Promote health and safety practice in a health and social care setting 37 Unit 008 Unit 009 Promoting the care, well-being and protection of children and young people 42 Promoting choice, well-being and the protection of all individuals in a health and social care setting 48 8 The assignments 53 8.1 Introduction 53 Appendix 1 VRQ Recording Forms 90 Appendix 2 Key words and terms 94 Appendix 3 Connections to N/SVQs and other qualifications 96 Appendix 4 Key Skills signposting 97 Appendix 5 The wider curriculum 99 Appendix 6 Skills for Life Mapping 100 Appendix 7 NHS Knowledge and Skills Framework Mapping 103 Appendix 8 Care Council for Wales Induction Framework Mapping 113 Appendix 9 Skills for Care Common Induction Standards Mapping 115 Appendix 10 NISCC Induction and Foundation Standards for Social Care Workers Mapping 119 Appendix 11 Funding 124 Level 3 Certificate in Health and Social Care (3179) 3

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1 About this document This document contains the information that centres need to offer the following certificates Level 3 Certificate in Health and Social Care City & Guilds qualification number 3179-31 Adult pathway 3179-92 Unit route (Adults) 3179-32 Children and Young People pathway 3179-93 Unit route (CCYP) QCA accreditation number 100/5919/2 This document includes details and guidance on: centre resource requirements candidate entry requirements information about links with, and progression to, other qualifications qualification standards and specifications assessment requirements VRQ recording forms. Level 3 Certificate in Health and Social Care (3179) 5

2 About the qualifications 2.1 Aim of the qualifications The aims of this qualification are to: support the learning needs of candidates who work or want to work as health care and social care assistants in the health and social care sectors support Government initiatives towards the National Qualifications Framework (NQF). (For further information on the NQF, visit the QCA websites www.qca.org.uk and www.openquals.org.uk) allow candidates to learn, develop and practise the skills required for employment and/or career progression in the health and social care sectors act as a stand alone qualification, accredited as part of the NQF at Level 3 act as a technical certificate as part of the Apprenticeship framework in England and Wales provide valuable accreditation of skills and/or knowledge for candidates not following N/SVQ and Apprenticeship programmes, without requiring or proving occupational competence contribute to the knowledge and understanding towards the related Level 3 N/SVQs in Health and Social Care and Level 3 N/SVQ in Health, whilst containing additional skills and knowledge which go beyond the scope of the NOS. See the N/SVQ Relationship mapping in each unit for further details contribute to skills and/or knowledge requirements within the NHS Knowledge and Skills Framework (KSF). replace the City & Guilds Level 3 Certificate in Supporting Care Practice qualification (3245-03) on its expiry. This Certificate offers two pathways, one for those working with Adults and one for those working with Children and Young People. Candidates are required to complete a number of assignments which contain both practical and theoretical activities and are focussed on real work situations. The assignments provide the opportunity to generate evidence for Key Skills/Adult Literacy units. See the KeySkills/Adult Literacy signposting for further information. Candidates can progress from level 3 to a level 4 qualification or to Level 3 N/SVQ in Health or in Health and Social Care (provided that they have access to an appropriate work setting) or into a graduate apprenticeship, a foundation degree or other awards offered by higher education institutions in health and social care. 6 Level 3 Certificate in Health and Social Care (3179)

2 About the qualifications 2.2 The structure of the qualifications The Level 3 Certificate in Health and Social Care will be awarded to learners who complete all of Units 005 007 and either Unit 008 (Children and Young People pathway) or Unit 009 (Adult pathway). Candidates completing one or more units, rather than the full qualification will receive a Certificate of Unit Credit (CUC). QCA unit reference City & Guilds unit number Unit title Y/103/6254 Unit 005 Reflecting on and developing own practice in a health and social care setting D/103/6255 Unit 006 Promoting effective communication for and about individuals in a health and social care setting H/103/6256 Unit 007 Promote health and safety practice in a health and social care setting K/103/6257 Unit 008 Promoting the care, well-being and protection of children and young people M/103/6258 Unit 009 Promoting choice, well-being and the protection of all individuals in a health and social care setting Values statement The key purpose for those working in Health and Social Care settings has been identified by the Sector Skills Councils to be: to provide an integrated, ethical and inclusive service which meets agreed needs and outcomes of people requiring health/or social care. Implicit in this statement is the core assumption that the human rights of these people will be safeguarded at all times. These qualifications link with and build upon Health and Social Care workforce development structures across the UK. Through their strong linkage to the core units of the Health & Social Care N/SVQs the certificates provide a thorough and practical way to support and embed some of the key service and staff performance measures brought in to reform and develop quality Health and Social Care. The areas covered in the units of the Certificates are closely aligned to induction requirements, codes of conduct and practice, national service standards for social care and the knowledge and skills framework for health. In particular, the emphasis on people centred values, principles of promoting choice and wellbeing, safeguarding and protection and self development reflect the standards of professional conduct and practice required of social care workers as they go about their daily work. The codes are a key step in the unfolding system of regulation for social care in the four countries of the UK and have a significant part in the registration of the workforce. These qualifications will assist candidates to Level 3 Certificate in Health and Social Care (3179) 7

gain knowledge and understanding in these areas and to go on to demonstrate the expected standards of practice. Candidates working with children and young people Key government initiatives across the UK including the Children Act 2004 and Every Child Matters have led to priority areas being identified for those working with children, young people and their families. The DfES Common Core competences have been developed to aid workforce development in England. The key areas within the Common Core can be summarised as follows effective communication and engagement with children, young people and families child and young person development safeguarding and promoting the welfare of the child supporting transitions multi-agency working sharing information The content of this Certificate will support candidates in exploring knowledge related to each of the competences. 8 Level 3 Certificate in Health and Social Care (3179)

2 About the qualifications 2.3 Relevant sources of information City & Guilds provides the following documents specifically for this qualification: Publication Available from Centre Resource Pack Community and Society Guidance updates EN-03-3179 www.cityandguilds.com There are other City & Guilds documents which contain general information on City & Guilds qualifications: Providing City & Guilds qualifications a guide to centre and qualification (scheme) approval: This document contains detailed information about the processes which must be followed and requirements which must be met for a centre to achieve approved centre status, or to offer a particular qualification. Ensuring quality This document contains updates on City & Guilds assessment and policy issues. Centre toolkit This document contains additional information on Providing City & Guilds qualifications, in a CD-ROM, which links to the internet for access to the latest documents, reference materials and templates Directory of qualifications This document contains details of general regulations, registration and certification procedures and fees. This information also appears on the Walled Garden, the online qualification administration service for City & Guilds approved centres. If there are any differences between the Directory of qualifications and this handbook, the Directory of qualifications contains the more up-to-date information. For the latest updates on our publications and details of how to obtain them and other City & Guilds resources, please refer to the City & Guilds website. City & Guilds websites Website Address Purpose and content City & Guilds main website www.cityandguilds.com This is the main website for finding out about City & Guilds qualifications. It contains qualification documentation and updates. SmartScreen www.smartscreen.co.uk SmartScreen is the City & Guilds online learning support website. It gives registered subscribers access to qualification-specific support materials. Walled Garden www.walled-garden.com The Walled Garden is a qualification administration portal for approved centres, enabling them to register candidates and claim certification online. Level 3 Certificate in Health and Social Care (3179) 9

3 Candidate entry and progression Candidate entry requirements It is the responsibility of the centre to ensure that candidates have the skills necessary to achieve the award. Whilst there are no formal prerequisites for entry to the qualification, centres must be aware that candidates will require some study and general communication skills in order to complete the assessment requirements. Some candidates may require further support in the development of these skills, but others may not yet be ready to enter onto a course of study leading to a qualification at Level 3. The Level 3 qualification is designed to meet the learning needs of workers with some experience in the field. It provides development and progression opportunities for a career in health and social care and enables access to N/SVQs and other awards. There are also opportunities to gather evidence for, and progression to, Key Skills/Adult Literacy units. Centres who have candidates with the appropriate knowledge and skills to complete the award, but who have special requirements, should obtain the City & Guilds publication Access to Assessment Candidates with particular requirements. This is available free of charge from Publications Sales (stock item code: EN-00-3333). Please note that for funding purposes, candidates should not be entered for a qualification of the same type, content and level as that of a qualification they already hold. (Information on Funding is provided in Appendix 11.) Age restrictions and legal considerations The Level 3 qualification is suitable for all individuals over the age of 16. Legal considerations Candidates entering the health and social care workforce may be legally required to undergo criminal record checks prior to taking up employment/work placement. Centres, employers and placement providers will need to liaise closely with one another to ensure that any requirements for the particular area of work are fully met. As the requirements between sectors and countries may vary, checks should be made with the appropriate regulatory body and/or government department/s if employers or placement providers are uncertain of the requirements. Candidate workplace requirements As part of the assessment for this qualification is based on experience in the workplace, candidates must have access to an appropriate setting. Progression The qualification provides knowledge and practical skills related to the Core units of the N/SVQ Level 3 in Health and Social Care and Health N/SVQ. On completion of the qualification candidates may progress to: Level 3 N/SVQ in Health Level 3 N/SVQ in Health and Social Care Level 4 N/SVQ in Health and Social Care. 10 Level 3 Certificate in Health and Social Care (3179)

Apprenticeship frameworks The Level 3 Certificate in Health and Social Care has been approved by Skills for Health and Skills for Care and Development as a technical certificate for the Advanced Apprenticeship programme in England and the Modern Apprenticeship programme in Wales in Health and Social Care. Further details of the requirements of the apprenticeship framework for the Health and Social Care sector are available from following organisations: Skills for Health Head Office 2nd Floor Goldsmiths House Broad Plain Bristol BS2 0JP Telephone 0117 922 1155 Fax 0117 925 1800 e-mail office@skillsforhealth.org.uk Skills for Care and Development Telephone 0113 245 1716 e-mail sscadmin@skillsforcare.org.uk Skills for Care Albion Court 5 Albion Place Leeds LS1 6JL Telephone 0113 245 1716 Fax 0113 243 6417 e-mail info@skillsforcare.org.uk Care Council for Wales 7th Floor South Gate House Wood Street Cardiff CF10 1EW Telephone 029 2022 6257 Fax 029 2038 4764 e-mail info@ccwales.org.uk Children s Workforce Development Council 3 rd Floor Friends Provident House 13-14 South Parade Leeds LS 1 5QS Telephone 0113 244 6311 Fax 0113 390 7744 e-mail info@cwdcouncil.org.uk Level 3 Certificate in Health and Social Care (3179) 11

4 Centre requirements 4.1 Obtaining centre and qualification approval Only approved organisations can offer City & Guilds qualifications. Organisations approved by City & Guilds are referred to as centres. Centres must meet a set of quality criteria including: provision of adequate resources, both physical and human clear management information systems effective assessment and quality assurance procedures including candidate support and reliable recording systems. An organisation that has not previously offered City & Guilds qualifications must apply for approval to become a centre. This is known as the centre approval process (CAP). Centres also need approval to offer a specific qualification. This is known as the qualification approval process (QAP), (previously known as scheme approval). In order to offer this qualification, organisations which are not already City & Guilds centres must apply for centre and qualification approval at the same time. Existing City & Guilds centres will only need to apply for qualification approval for this particular qualification. Full details of the procedures and forms for applying for centre and qualification approval are given in Providing City & Guilds qualifications - a guide to centre and qualification (scheme) approval, which is also available on the City & Guilds centre toolkit, or downloadable from the City & Guilds website. Regional / national offices will support new centres and appoint a Quality Systems Consultant to guide the centre through the approval process. They will also provide details of the fees applicable for approvals. Assessments must not be undertaken until qualification approval has been obtained. City & Guilds reserves the right to withdraw qualification or centre approval for reasons of debt, malpractice or non-compliance with City & Guilds policies, regulations, requirements, procedures and guidelines, or for any reason that may be detrimental to the maintenance of authentic, reliable and valid qualifications or that may prejudice the name of City & Guilds. Further details of the reasons for suspension and withdrawal of approval, procedures and timescales, are contained in Providing City & Guilds qualifications. Fast track approval Centres approved to offer the qualifications Level 3 Supporting Care Practice (3245-03, 3245-93) and / or the Level 3 Progression Award in Care (6972-02, 6972-92) may apply for approval for the new Level 3 Certificate in Health and Social Care (3179-31, 3179-92, 3179-32, 3179-93) using the Fast Track Form available from the regional/national office or downloadable from the City & Guilds website. Centres may only use this form if they meet all of the approval criteria specified in the Fast Track Form and its guidance notes. Centres may use the Fast Track Form for 12 months from the introduction of the qualification. 12 Level 3 Certificate in Health and Social Care (3179)

4 Centre requirements 4.2 Resource requirements Centre staff Centre staff must satisfy the requirements for occupational expertise for this qualification. These requirements are as follows: trainers/tutors must be occupationally knowledgeable in the areas of health and social care for which they are delivering training. trainers/tutors should have experience of providing training. centre staff may undertake more than one role eg. tutor and assessor, but must never internally verify their own assessments. Assessor and verifier requirements Assessors must: be occupationally knowledgeable in health and social care. Their knowledge must be at least to the same level as the qualification they are assessing. have a sound understanding of the National Occupational Standards for Health or Health and Social Care have direct or related experience in assessment have experience in using externally set criteria to mark assignments be prepared to participate in assessment standardisation activities. have a commitment to reflective practice and to codes of practice, where these apply Internal verifiers must: be occupationally knowledgeable in health and social care. Their knowledge must be at least to the same level as the qualification they are verifying. have a sound understanding of the National Occupational Standards for Health or Health and Social Care have experience of using quality assurance systems as applied to qualifications organise and /or participate in standardisation activities While the Assessor/Verifier (A/V) units are valued as qualifications for centre staff, they are not currently a requirement for this qualification. Continuing professional development (CPD) Centres are expected to support their staff in ensuring that their knowledge of the occupational area and of best practice in delivery, mentoring, assessment and verification remains current, and takes account of any national or legislative developments. External verifiers will seek evidence that all assessors and internal verifiers are given 2 CPD opportunities by the centre annually. Level 3 Certificate in Health and Social Care (3179) 13

4 Centre requirements 4.3 Registration and certification Full details of City & Guilds administrative procedures for this qualification are provided in the Directory of qualifications, provided online to City & Guilds registered centres via the Walled Garden. This information includes details on: registration procedures enrolment numbers fees claiming certification. Centres should be aware of time constraints regarding the registration and certification periods for this qualification, as specified in the City & Guilds Directory of qualifications. Centres should follow all guidance carefully, particularly noting that fees, registration and certification end dates for the qualification are subject to change. 14 Level 3 Certificate in Health and Social Care (3179)

4 Centre requirements 4.4 Quality assurance Internal quality assurance Approved centres must have effective quality assurance systems to ensure optimum delivery and assessment of qualifications. Quality assurance includes initial centre approval, qualification approval and the centre s own internal procedures for monitoring quality. Centres are responsible for internal quality assurance, and City & Guilds is responsible for external quality assurance. National standards and rigorous quality assurance are maintained by the use of: City & Guilds assignments, marked by the centre according to externally set marking criteria internal (centre) quality assurance City & Guilds external verification. To meet the quality assurance criteria for this qualification, the centre must ensure that the following internal roles are undertaken: quality assurance co-ordinator tutor assessor internal verifier examinations secretary For this qualification centres must develop an assignment/assessment sampling strategy which must be implemented by all those undertaking the internal verification role. Centres already offering N/SVQs will find that their internal verification process can be adapted to establish an internal quality assurance system for this VRQ. Full details and guidance on the internal and external quality assurance requirements and procedures, are provided in Providing City & Guilds qualifications and in the Centre toolkit together with full details of the tasks, activities and responsibilities of quality assurance staff. In order to fully support candidates, centres are required to retain copies of candidates assessment records for three years after certification. Level 3 Certificate in Health and Social Care (3179) 15

External quality assurance External verifiers are appointed by City & Guilds to approve centres, and to monitor the assessment and internal quality assurance carried out by centres. External verification is carried out to ensure that assessment is valid and reliable, and that there is good assessment practice in centres. To carry out their quality assurance role, external verifiers must have appropriate occupational and verifying knowledge and expertise. City & Guilds external verifiers attend training and development designed to keep them up-to-date, to facilitate standardisation between verifiers and to share good practice. External verifiers: The role of the external verifier is to: provide advice and support to centre staff ensure the quality and consistency of assessments within and between centres by the use of systematic sampling regularly visit centres to ensure they continue to meet the centre and qualification approval criteria provide feedback to centres and to City & Guilds External quality assurance for the qualification will be provided by the usual City & Guilds external verification process. This includes the use of an electronically scannable report form which is designed to provide an objective risk analysis of individual centre assessment and verification practice. Further details of the role of external verifiers are given in Providing City & Guilds qualifications. 16 Level 3 Certificate in Health and Social Care (3179)

5 Course design and delivery Recommended delivery strategies Centre staff should familiarise themselves with the structure, content and assessment requirements of this qualification before designing a course programme. In particular, staff should consider the skills and knowledge related to the national occupational standards for health and social care. Provided that the requirements for the qualification are met, centres may design course programmes of study in any way that they feel best meets the needs and capabilities of their candidates. Centres may wish to include topics as part of the course programme, which will not be assessed through the qualification. Suggested topics for learning programmes These are provided as an aid to the delivery of the qualification and are not exhaustive. Assessors may wish to include additional topics to suit the needs of their candidates. City & Guilds has not set a minimum or maximum time that centres should take in delivering this qualification to each cohort of candidates. However, feedback from centres indicates that on average 18 months is required to enable candidates at this level to fully meet the learning and assessment requirements of the qualification. Guided learning hours The recommended guided learning hours for this level 3 qualification is 240 guided learning hours. Guided learning hours for each unit are indicated throughout the document. The Learning and Skills Council in England (LSC) definition of guided learning hours (GLH) is: A GLH is defined as all times when a member of staff is present to give specific guidance towards the learning aim being studied on a programme. This includes lectures, tutorials, and supervised study in, for example, open learning centres and learning workshops. It also includes time spent by staff assessing candidate's achievements, for example in the assessment of competence for N/SVQs. It does not include time spent by staff in the day-to-day marking of assignments or homework where the candidate is not present. It does not include hours where supervision or assistance is of a general nature and is not specific to the study of the candidates. Where candidates are receiving training input from their work based supervisor, this time can be included in the guided learning hours for the qualification. Level 3 Certificate in Health and Social Care (3179) 17

Relationship to other qualifications and the wider curriculum City & Guilds recommends centres address the wider curriculum, where appropriate, when designing and delivering the course. Centres should also consider links to the National Occupational Standards, Key skills and other related qualifications. The following relationship tables are provided to assist centres with the design and delivery of the qualification: relationship to the NOS/N/SVQs can be found in each unit signposting Key Skills/Adult Literacy for this qualification can be found in Appendix 4 and 6 of this document opportunities to address social, moral, spiritual and cultural issues during the delivery of the qualification have been identified, and can be found in Appendix 5 of this document. Embedding Skills for Life into the Certificate in Health & Social Care (VRQ) Skills for life are the literacy, language and numeracy skills needed for everyday life. These skills are required for all qualifications, whatever the subject matter or level. The purpose of embedding Skills for Life into this qualification is to fully and openly support candidates needs with these skills in a natural, non-threatening and integrated manner. Embedding Skills for Life into this qualification is not just regarded as good practice; it also facilitates candidates motivation and achievement by helping to remove barriers which could hinder learning. There are many opportunities to develop candidates skills for life within the learning programme and assessment. This handbook provides detailed signposting of these opportunities. Employment rights and responsibilities (ERR) The ERR is part of the Apprenticeship Framework and this qualification will support many aspects of this. For further details, please refer to the Apprenticeship Framework held on the Sector Skills Council websites (see Section 3 of this document: Apprenticeship Frameworks). Health and safety The requirement to follow safe working practices is an integral part of all City & Guilds qualifications and assessments, and it is the responsibility of centres to ensure that all relevant health and safety requirements are in place before candidates start practical assessments. Should a candidate fail to follow health and safety practice and procedures during an assessment, the assessment must be stopped. The candidate should be informed that they have not reached the standard required to successfully pass the assessment and told the reason why. Candidates may retake the assessment at a later date, at the discretion of the centre. In case of any doubt, guidance should be sought from the external verifier. Data protection and confidentiality Centres offering this qualification may need to provide City & Guilds with personal data for staff and candidates. Guidance on data protection and the obligations of City & Guilds and centres are explained in Providing City & Guilds qualifications. The importance of maintaining confidentiality is paramount. Candidates must ensure that personal details and confidential records relating to individuals are not disclosed in any part of their assignment work. Images of minors/vulnerable adults being used as evidence If videos or photographs of minors under 18 and/or vulnerable adults are used as the medium to present evidence as part of the qualification the approved centre and the candidates have responsibilities in terms of meeting child/adult protection legislation and relevant codes of practice. 18 Level 3 Certificate in Health and Social Care (3179)

It is the responsibility of the approved centre to inform the candidate of the need for the candidate to obtain permission from the minor s parent/guardian or the individual/advocate concerned prior to collecting the evidence purpose of the use of photographs or video recordings period of time for which the photographs or video recordings are to be kept obligation to keep photographs or video recordings secure from unauthorised access storage of the photographs or video recordings which are kept electronically, and the associated security of using electronic systems associated child/adult protection legislation and codes of practice. Initial assessment and induction Centres will need to make an initial assessment of each candidate prior to the start of their programme to ensure they are entered for an appropriate type and level of qualification. The initial assessment should identify any specific training needs the candidate has, and the support and guidance they may require when working towards their qualification. City & Guilds recommends that centres provide an induction programme to ensure the candidate fully understands the requirements of the qualification they will work towards, their responsibilities as a candidate, and the responsibilities of the centre. It may be helpful to record the information on a learning contract. Further guidance about initial assessment and induction, as well as a learning contract that centres may use, are available in the Centre toolkit. Equal opportunities It is a requirement of centre approval that centres have an equal opportunities policy (see Providing City & Guilds qualifications). The regulatory authorities require City & Guilds to monitor centres to ensure that equal opportunity policies are being followed. The City & Guilds equal opportunities policy is set out on the City & Guilds website, in Providing City & Guilds qualifications, in the Directory of qualifications, and is also available from the City & Guilds Customer Relations department. Access to qualifications on the National Qualifications Framework is open to all, irrespective of gender, race, creed, age or special needs. The centre co-ordinator should ensure that no candidate is subject to unfair discrimination on any ground in relation to access to assessment and the fairness of the assessment. Access to assessment City & Guilds guidance and regulations on access to assessment are designed to facilitate access for assessments and qualifications for candidates who are eligible for adjustments to assessment arrangements. Access arrangements are designed to allow attainment to be demonstrated. For further information, please see Access to assessment and qualifications, available on the City & Guilds website. Level 3 Certificate in Health and Social Care (3179) 19

Appeals Centres must have their own, auditable, appeals procedure that must be explained to candidates during their induction. Appeals must be fully documented by the quality assurance co-ordinator and made available to the external verifier or City & Guilds. Further information on appeals is given in Providing City & Guilds qualifications. There is also information on appeals for centres and learners on the City & Guilds website or available from the Customer Relations department. 20 Level 3 Certificate in Health and Social Care (3179)

6 Assessment 6.1 Summary of assessment requirements For this qualification, candidates will be required to complete the following assessments: one assignment for each unit. Provision of assignments The assignments for this qualification are provided in this document. Assignment requirements Candidates must successfully complete all parts of an assignment, to a satisfactory and appropriate standard, in order to gain a pass for that assignment. The assignments have been designed to assess the ability of candidates to cover a range of issues associated with a given unit. Consequently, it is not appropriate for parts of any assignment to be omitted, submitted incomplete or of an unsatisfactory standard. For all tasks undertaken in the written assignments, candidates must demonstrate the following: Candidates must: base their assignments on real practical activities where this is required demonstrate an awareness of cultural differences maintain confidentiality agreements about confidential information demonstrate a vigilance in relation to their own health and safety and that of others provide a candidate authenticity statement, signed and dated, when providing word-processed responses to tasks. City & Guilds does not provide specific guidance on the minimum or maximum length required in each written assignment (number of words). The key issue in the assignments is that candidates meet all the assessment criteria in order to gain a pass. However, centres may provide their own guidance to candidates about word length if they wish. All assignments must be completed and assessed within the candidates period of registration. It is up to centres to decide how long they give candidates to complete their assignments, and this may vary from one unit to another. Tutors/assessors are reminded of their responsibility to provide written feedback to candidates regarding their assignments and of the fact that candidates should not be encouraged to submit work for final assessment until it is complete and to the appropriate standard required for the task. Bearing in mind the above responsibility which lies with centres, candidates will normally have two opportunities to submit each individual assignment. Candidates who fail any task should not resubmit work within one week of receiving their result. Centres must provide precise written feedback and where necessary, further learning opportunities to maximise the candidate s potential to succeed on their second attempt. Time constraints All assignments must be completed and assessed within the candidate s period of registration. Centres should advise candidates of any internal timescales for the completion and marking of individual assignments. Level 3 Certificate in Health and Social Care (3179) 21

Grading and marking Assignments are marked by the centre and are Pass/Fail only. The highest grade for any of the assignments in this qualification is pass. What the results mean: Pass: is achieved when all assignment tasks have been passed. Fail: when, after the second attempt, there are still a significant number of tasks that have not been completed to the required standard. Resubmission: normally candidates may resubmit their assignment work once if tasks were failed on the first submission. However, should centres think that a further assessment opportunity would result in a positive outcome for the candidate, the centre should seek the approval of their external verifier. 22 Level 3 Certificate in Health and Social Care (3179)

6 Assessment 6.2 Recording requirements The following recording forms are provided for centre use and should be photocopied as required for this Vocationally Related Qualification. Form VRQ 1 Candidate and centre details Form should be completed and placed at the front of the file/portfolio in which candidate assignments are kept Form VRQ 2 Summary of achievement Form used to record the candidate s on-going completion of units and progress towards final achievement. It also allows the internal verifier and external verifier to indicate which units have been sampled for verification purposes. Form VRQ 3 Candidate assessment record, assignment feedback and results sheet Form used to record the results of each assignment and feedback to the candidate. It should be used, where necessary, to record an action plan for and results of all allowable assignment resubmissions. Internal verifiers should also sign this form on completion of each unit. Form VRQ 4 Assignment witness statement form Form used for assignments where confirmation of the completion of work-based activities is required. Centres are reminded that forms VRQ 2 and 3 must be safeguarded by the centre throughout the candidate s period of assessment and then kept by the centre for a period of three years after completion of the qualification. Candidates should be given a photo/copy of these completed forms to keep in their file/portfolio. These forms are in Appendix 1 and may be photocopied as required. Level 3 Certificate in Health and Social Care (3179) 23

7 Units Availability of units The units for this qualification follow. They may also be obtained from the centre resources section of the City & Guilds website. Structure of units The units in this qualification are written in a standard format and comprise the following: title unit reference rationale statement of guided learning hours connections with other qualifications, eg N/SVQs, key skills assessment details learning outcomes suggested topics for learning programmes. The Level 3 units Unit number Title 005 Reflecting on and developing own practice in a health and social care role 006 Promoting effective communication for and about individuals in a health and social care setting 007 Promote health and safety practice in a health and social care setting 008 Promoting the care, well-being and protection of children and young people 009 Promoting choice, well-being and the protection of all individuals in a health and social care setting 24 Level 3 Certificate in Health and Social Care (3179)

Unit 005 Reflecting on and developing own practice in a health and social care role Rationale This unit is about reflecting on own practice and taking action to develop own skills and knowledge. Learning outcomes There are four outcomes to this unit. The candidate will be able to: Describe own role in relation to legal and workplace requirements Describe how to evaluate and develop own effectiveness as a care worker Identify dilemmas and conflicts which may be faced in care work Explore ways of applying new ideas and knowledge into the workplace Guided learning hours It is recommended that 50 guided learning hours should be allocated for this unit. This may be on a full time or part time basis. Connections with other qualifications This unit contributes towards the knowledge and understanding required for the following qualifications: Level 3 N/SVQ in Health & Social Care: o Unit HSC33 NHS Knowledge and Skills Framework (October 2004) Dimension: Core 2 Personal and People Development Level : 1 For further details see Appendix 7. Key Skills/Adult Literacy This unit contributes towards the following areas: Key Skills (see Appendix 4) Adult Literacy and Numeracy (see Appendix 6) Assessment and grading This unit will be assessed by: One assignment per unit Level 3 Certificate in Health and Social Care (3179) 25

Unit 005 Outcome 1 Reflecting on and developing own practice in a health and social care role Describe own role in relation to legal and workplace requirements The candidate will be able to: 1.1 explain the organisational and legal reasons for undertaking personal and professional development 1.2 explain how to ensure the rights of others are respected during training and what to do if their rights are denied 1.3 describe the organisational procedure for personal and professional development. Suggested topics for learning programmes Relevant codes of practice and national service standards Organisational policies and procedures relating to personal and professional development Human rights regarding confidentiality and privacy How to demonstrate and research personal and professional development 26 Level 3 Certificate in Health and Social Care (3179)

Unit 005 Outcome 2 Reflecting on and developing own practice in a health and social care role Describe how to evaluate and develop own effectiveness as a care worker The candidate will be able to: 2.1 explain the reasons why supervision and appraisal are important for all staff 2.2 describe the arrangements in own workplace for supervision and appraisal 2.3 explain why it is important to be reflective in own work 2.4 identify the ways a care worker can develop skills and knowledge 2.5 identify who can help develop their skills and knowledge in care work. Suggested topics for learning programmes Organisational arrangements for supervision and appraisal The concept of reflective practice The benefits of being a reflective practitioner The various ways a care worker can develop practice, including: formal/informal training, mentoring, shadowing and reading relevant articles, etc. Level 3 Certificate in Health and Social Care (3179) 27

Unit 005 Outcome 3 Reflecting on and developing own practice in a health and social care role Identify dilemmas and conflicts which may be faced in care work The candidate will be able to: 3.1 identify dilemmas and conflicts they may face at work relating to the care of individuals and how they should be dealt with 3.2 identify dilemmas and conflicts they may face at work relating to own beliefs and values and how they should be dealt with 3.3 describe the main recommendations for change that have resulted from inquiries into serious failures in the health or care profession Suggested topics for learning programmes References to inquiries relating to failures in the health or care professions Organisational and workplace situations that may lead to dilemmas and conflicts Personal views that may lead to dilemmas and conflicts Best practice when dealing with dilemmas or conflicts 28 Level 3 Certificate in Health and Social Care (3179)

Unit 005 Outcome 4 Reflecting on and developing own practice in a health and social care role Explore ways of applying new ideas and knowledge into the workplace The candidate will be able to: 4.1 identify own learning style 4.2 describe how best to put new skills and knowledge into practice 4.3 describe ways of evaluating own practice 4.4 identify different development opportunities that could enhance own practice. Suggested topics for learning programmes Consideration of ways of evaluating eg use of SMART objectives (Specific, Measurable, Achievable, Realistic, Timely) Use of a recognised tool to identify candidate s preferred learning style Ways of putting new skills into practice Different methods of evaluating own practice Level 3 Certificate in Health and Social Care (3179) 29

Unit 005 Mapping Reflecting on and developing own practice in a health and social care role Outcome Describe own role in relation to legal and workplace requirements Describe how to evaluate and develop own effectiveness as a care worker Identify dilemmas and conflicts which may be faced in care work Explore ways of applying new ideas and knowledge into the workplace Links to knowledge specification from HSC33 1, 3, 4 5, 6, 7, 8, 9 2,10 8, 9, 11 30 Level 3 Certificate in Health and Social Care (3179)

Unit 006 Promoting effective communication for and about individuals in a health and social care setting Rationale This unit is about the purpose and methods of communication in relation to the care setting. Learning outcomes There are four outcomes to this unit. The candidate will be able to: Describe how to apply legal and organisational requirements to communication Identify how personal and environmental factors can influence communication Identify the skills required to communicate effectively when dealing with complex or sensitive issues Describe ways of supporting individuals to communicate effectively Guided learning hours It is recommended that 50 guided learning hours should be allocated for this unit. This may be on a full time or part time basis. Connections with other qualifications This unit contributes towards the knowledge and understanding required for the following qualifications: Level 3 N/SVQ in Health & Social Care: o Unit HSC31 NHS Knowledge and Skills Framework (October 2004) Dimension: Core 1 Communication Level : 3 For further details see Appendix 7. Key Skills/Adult Literacy This unit contributes towards the following areas: Key Skills (see Appendix 4) Adult Literacy and Numeracy (see Appendix 6) Assessment and grading This unit will be assessed by: One assignment per unit Level 3 Certificate in Health and Social Care (3179) 31

Unit 006 Outcome 1 Promoting effective communication for and about individuals in a health and social care setting Describe how to apply legal and organisational requirements to communication The candidate will be able to: 1.1 identify the rights of individuals in relation to their communication, including records kept about them 1.2 describe the legislation that relates to communication within the workplace 1.3 explain own responsibilities relating to confidentiality and record-keeping 1.4 describe how to keep records accurate, up-to-date and secure. Suggested topics for learning programmes Legislation relevant to communication within the health and social care sector; for example the Data Protection Act 1998, Care Standards Act 2000 and Freedom of Information Act 2000, Welsh Language Act 1989 Codes of practice relevant to the care worker and others in their workplace relating to recording, reporting and sharing information about and with individuals, for example, Nursing and Midwifery Council, General Social Care Council, Care Council for Wales, Scottish Social Services Council, Northern Ireland Social Care Council Organisational policies and procedures relating to confidentiality and record-keeping. The sensitive nature of information that may need to be obtained such as medical, personal, financial, social etc. Roles and responsibilities of the care team when recording, reporting and sharing information. The procedures to follow to ensure that information obtained is accurate, factual, up-to-date, genuinely required for purpose, stored and disposed of securely. Environmental factors Lessons learnt from recent inquiries Individuals rights legal and moral 32 Level 3 Certificate in Health and Social Care (3179)