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Libraries and Workforce Recovery January 28, 2010

Today s Producers Jennifer Peterson Kendra Morgan

Today s Presenters Betha Gutsche WebJunction Program Manager, Project Compass Coordinator Raye Oldham Continuing Education Consultant, State Library of North Carolina Kitty Yancheff Librarian, Public Services Division Manager, Humboldt County Library (CA)

Economy Down Libraries UP Betha Gutsche Project Compass Coordinator

Which states have the worst unemployment? Pick two

Four states > 12% unemployment (Nov 09) WebJunction: Data Discovery: Finding Unemployment Statistics

When times get tough, people head for the library WebJunction: Libraries and Tough Times in the News

Washington State Public Libraries Average percent change from 2007 to 2008 WebJunction: Impact Studies and Reports

Patron needs Demand for library services Highest increases: Highest increases: Finding jobs Resume & cover letter writing Filing online application forms Test preparation Basic computer skills Job related web resources Patron training for job related needs for basic computer skills Staff training WebJunction: Compass Survey Summary

Grant funding Project Compass Partners http://www.webjunction.org/project-compass

http://www.webjunction.org/workforce-resources

adapt create innovate network partner collaborate

Workforce Resources http://www.webjunction.org/workforce-resources Project Compass http://www.webjunction.org/project-compass Questions? Contact Betha Gutsche gutscheb@oclc.org

State Library of North Carolina http://jobsearchtoolkit.pbworks.com/job-search-workshops

State Library of North Carolina What worked Time to practice using resources Brought people together Panel of community partners Using the wiki

State Library of North Carolina http://jobsearchtoolkit.pbworks.com

Recurring Themes Not enough computers Not enough time on the computer Patrons don t have computer skills needed Not enough staff

So You have are some not of alone your Not enough computers Alamance County Library is applying for LSTA technology grant for a mobile laptop lab Rockingham County Public Library opened library an hour early one day a week with dedicated staff

Your turn Raise your hand if you have patrons who don t have enough time on the computers.

You are not alone Not enough time Buncombe County Library made an Application Checklist on a bookmark Union County Public Library dedicated one computer for job seekers with no time limits

You are not alone Computer skills Catawba County Library System uses Microsoft Digital Literacy to teach basic computer skills. It is a self-paced, online curriculum. Microsoft Digital Literacy http://www.microsoft.com/about/corporatecitizenship/citize ship/givingprograms/up/digitalliteracy/default.mspx

Forsyth County Public Library s weekly series on topics of interest like job networking coping with the emotional side of unemployment budgeting understanding unemployment benefit

http://survivethriveforsyth.wordpress.com/ Questions? Contact Ali Shoaf at 336-703-2908 or shoafa2@forsythlibrary.org

Your turn Raise your hand if you don t have enough staff.

You are not alone Not enough staff Wake County Public Library has partnered with their local workforce development office to offer services to job-seekers. Questions? Contact Jason Rogers at 919-856-6703 or jr.rogers@co.wake.nc.us

Polk County Library created Entrepreneurial and Business Reference Center, partnered with Job Links Center and ESC.

Your turn Type into chat what your library is doing to be responsive to library staff library patrons

Find out more http://jobsearchtoolkit.pbworks.com

WebJuntion Webinar Libraries and Workforce Recovery Triaging Social Services

Humboldt County Library Eureka, California ~ 280 miles north of San Francisco

Job Seeking Often Requires Online Access and is Frequently Frustrating Online applications and profiles may consist of 30 pages or more and require up to two hours to complete, if the applicant is computer literate! Employers Federal, State, County and City Job Sites Private Businesses Non-Profits Job-Seeking Employment Development Department USA Jobs Aggregate sites: Monster Jobs; Indeed.com; Yahoo Jobs, etc. Craigslist Private Employment Office Sites Frustrations Include: Time Constraints on Computer Use Limited or No Computer Knowledge Limited or No Knowledge of Formatting Limited or No Typing Skills No Email Address No Understanding of Attachments

Other Social & Financial Needs in Addition to Job-Seeking Banking Paying Bills Housing Setting up Cell Phones Social Networking: Family and Friends Buying and Selling Establishing Businesses and Business Plans Craigslist ~ serving many purposes Social Service Referrals, in general Emergency Information Referrals

Equal Opportunity Requires Broadband Access and Computer Knowledge Was I supposed to remember my email password??? What do you mean doubleclick? I don t know how to use a mouse! They told me to apply online I just got out of prison and we weren t allowed to use the Internet Can you please just do it???... and, frequently, an email address but I don t have one

..What can we do? Triage Social Services

Librarians As First Responders There are only two things we cannot do when faced with an increasing need for services beyond the scope of our ability: EVERYTHING NOTHING

Create a Library Services Analysis Analyze what services are provided on a daily basis Troubleshooting computers Providing guest passes for computer use Instructing patrons on basic computer use Distributing tax publications Helping design resumes Explaining how to set up email accounts Mediating the use of social networking tools Determine what is being done well Determine what could be done better Determine staff limitations Determine what falls within your Library Mission

Create a Community Social Services Analysis Survey Your Community Social Service Agencies and Non-Profits Obtain lists from the various County Social Service Department Scan local newspaper articles Contact the local Area Agency of Aging Search the Internet for local listings Online community switchboards Contact the local agencies and non-profits by phone Arrange a tour of the facility for you and your staff Establish a Contact for ongoing communication and collaboration Invite the contact to visit the library for a tour

Collaborate with Agency Partners Employment Development Department Area Agency on Aging County Law Library St. Vincent de Paul Salvation Army Senior Resource Center United Way Social Workers Colleges and Universities - Social Work Internships

Why Create Partnerships for Services? Effective Use of Limited Funds Utilize Professional Skills and Experience Reduce Duplication of Effort Expand the Circle of Opportunity for Patrons To satisfy our mission to provide resources and opportunities

Paradigms of Service Old Paradigm Internal Independent Provides patron resources available within the library Relies upon librarian s knowledge of the collection and library services New Paradigm External Collaborative Provides patrons the best resources available which may be outside the library Relies upon librarian s knowledge of the community and agency services available to the public

Social Workers, Training, etc. Periodicals Computers 18; Unlimited time Books Job Market, Counselors, etc. LIBRARIAN Computers - 8 Databases Private Medical Consultations

Solution to Triaging Social Services COLLABORATION

Other Solutions Create a bulletin board dedicated to social services Establish a service desk for referrals to social services Add point of use brochure holders in subject areas to direct patrons to appropriate agencies Create a print directory of social services and post an online version Sponsor a social services agency fair

Recognize Your Role as the First Responder to the Patron s Need Ongoing Comprehensive Knowledge of Resources Library Community Provide Established Services and Make Referrals Acknowledge Limitations and Seek Alternatives Improve and Create Services not Available Elsewhere Don t STRESS ~ COLLABORATE

WebJunction Webinar Libraries and Workforce Recovery January 28, 2010 Triaging Social Services Kitty Yancheff, Librarian Public Services Division Manager Humboldt County Library Eureka, California kyancheff@co.humboldt.ca.us / 707-269-1930

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