The Provider-Based Evaluation (ProBE) 2014 Preliminary Report I. Background of The Provider-Based Evaluation (ProBE), continuation of the formerly known Malaysia Government Portals and Websites Assessment (MGPWA), has been concluded for the assessment year of 2014. As mandated by the Government of Malaysia via the Flagship Coordination Committee (FCC) Meeting chaired by the Secretary General of Malaysia, MDeC hereby announces the result of. Effective Date and Implementation The assessment year for has commenced on the 1 st of July 2014 following the announcement of the criteria and its methodology to all agencies. A total of 1086 Government websites from twenty four Ministries and thirteen states were identified for assessment. Methodology In line with the continuous and heightened effort from the Government to enhance delivery of services to the citizens, significant advancements were introduced to the criteria and methodology of assessment for exercise. The year 2014 spearheaded the introduction and implementation of self-assessment methodology where all agencies were required to assess their own websites based on the prescribed ProBE criteria. The key features of the methodology are as follows: Agencies are required to conduct assessment of their respective websites throughout the year; Parents agencies played a vital role in monitoring as well as approving their agencies to be able to conduct the self-assessment; During the self-assessment process, each agency is required to record the detailed result into the Self-Assessment System; Self-assessment manual tailored to the criteria are made available online for the agencies for reference and guidance when undertaking the selfassessment exercise; An audit process is established to verify the assessment conducted by agencies in the Self-Assessment System; and has taken into considerations international studies and benchmarks where criteria were aligned to American Customer Satisfaction Index (ACSI) as well as observation were made on United Nation E-Government Survey. Page 1
II. Overview of the Outcome In 2014, a total of 981 from 1086 websites identified for evaluation have completed their self-assessment exercise. It was noted that 293 websites constituting 30% of the participated websites have achieved the rating. In addition, the percentage of websites rated and above has exceeded 95%, recording the best result since its inception nine years ago. In comparison to the previous year, there is an indication of 3% improvement despite the implementation of advanced criteria. Overall, the result of has demonstrated positive progress in all categories, with the exception of two websites rated 1-star compared to none last year. Although eight websites were inaccessible at the point of assessment and were categorised as Non-Accessible (N/A), the number has reduced tremendously from forty one websites in the 2013 assessment. It was noted, nonetheless that 105 websites did not undertake the self-assessment and therefore were rated N/A in exercise. Below is the historical trend from 2005 to 2013. YEAR 2-star 1-star TOTAL 2005 0 9 61 440 343 853 2006 0 16 124 434 251 825 2007 3 85 387 412 165 1052 2009 7 173 352 495 51 1078 2010 101 220 328 374 31 1054 2011 285 331 330 138 7 1091 2012 281 354 447 177 8 1267 2013 360 519 300 65 0 1244 Historical Trend of of Websites from 2005-2013 Page 2
The 2014 ProBE result and the distribution of websites according to its are as follows: PARENT AGENCIES The websites identified for were categorised under thirty seven parent agencies. The Ministries showcased excellent performance where twenty one from the twenty four Ministries successfully had all their respective websites rated 3- star and above. Ministry of Federal Territories stood out the most, being the only parent agency that achieved rating for all of its six websites. Meanwhile, nine other Ministries achieved only and rated websites. In reference to the thirteen States, only three State Government websites had all of its respective websites rated and above. These are the Penang, Negeri Sembilan and Johor State Governments. Parent Ministry of Federal Territories Ministry of Women, Family & Community Development Ministry of Communication and Multimedia Malaysia Ministry of Natural Resources and Environment Total Websites 5- star 4- star 3- star 2- star 1- star N/A 6 100% 0% 0% 0% 0% 0% 6 83% 17% 0% 0% 0% 0% 9 78% 22% 0% 0% 0% 0% 12 75% 25% 0% 0% 0% 0% Page 3
Parent Total Websites 5- star 4- star 3- star 2- star 1- star Ministry of Urban Wellbeing, Housing and 8 75% 25% 0% 0% 0% 0% Local Government Ministry of Agriculture and Agro-Based Industry 15 73% 20% 7% 0% 0% 0% Ministry of Rural and Regional Development 11 73% 27% 0% 0% 0% 0% Ministry of Foreign Affairs 3 67% 33% 0% 0% 0% 0% Ministry of Defence 10 60% 40% 0% 0% 0% 0% Ministry of Finance 10 60% 20% 20% 0% 0% 0% Ministry of Works 7 57% 29% 14% 0% 0% 0% Ministry of Home Affairs 9 56% 33% 11% 0% 0% 0% Prime Minister s Department 51 55% 25% 18% 2% 0% 0% Ministry of Tourism and Culture Malaysia 11 55% 36% 9% 0% 0% 0% Penang State Government 26 54% 42% 4% 0% 0% 0% Ministry of Domestic Trade, Cooperative and 6 50% 33% 17% 0% 0% 0% Consumerism (MDTCC) Ministry of Energy, Green Technology and Water 2 50% 0% 50% 0% 0% 0% Selangor State Government 40 40% 48% 8% 3% 0% 3% Ministry of Science, Technology and 10 40% 50% 10% 0% 0% 0% Innovations Ministry of Transport 13 38% 46% 15% 0% 0% 0% Sarawak State Government 108 33% 44% 21% 1% 1% 0% Ministry of Human Resources 13 31% 69% 0% 0% 0% 0% Kelantan State Government 42 29% 60% 10% 0% 0% 2% Ministry of Plantation Industries and 7 29% 71% 0% 0% 0% 0% Commodities Perak State Government 58 24% 47% 26% 3% 0% 0% Johor State Government 32 22% 50% 28% 0% 0% 0% Negeri Sembilan State Government 32 22% 50% 28% 0% 0% 0% Kedah State Government 43 21% 67% 9% 2% 0% 0% Pahang State Government 43 21% 53% 23% 0% 0% 2% N/A Page 4
Parent Total Websites 5- star 4- star 3- star 2- star 1- star Ministry of International Trade and Industry (MITI) 10 20% 70% 10% 0% 0% 0% Ministry of Education 149 17% 58% 20% 1% 0% 3% Terengganu State Government 34 12% 44% 41% 3% 0% 0% Ministry of Youth and Sports 44 11% 73% 16% 0% 0% 0% Melaka State Goverment 27 11% 30% 52% 7% 0% 0% Perlis State Government 12 8% 25% 25% 33% 8% 0% Ministry of Health 60 0% 67% 32% 2% 0% 0% Sabah State Government 2 0% 0% 50% 50% 0% 0% N/A Page 5
III. Performance by Criteria Pillar Criteria Compliance by agencies Pillar 1: Site Performance Q1 Loading Time 98% Pillar 2: Functionality Pillar 3: Content Pillar 4: Navigation Pillar 5: Search Pillar 6 : Online Transparency Q2 Aid, Tools & Help Resources 50% Q3 FAQ 93% Q4 Feedback Form 89% Q5 Feedback Auto-Notification 73% Q6 Number of online services 78% Q7 Broadcast 96% Q8 Electronic Archive 89% Q9 Mobile Web/Version 78% Q10 W3C 31% Q11 Notification of Transaction 72% Q12 New Media 89% Q13 About Us 98% Q14 Audio/Video 84% Q15 Contact Details 99% Q16 Multi-Language 88% Q17 Publications 81% Updating Activities Q18 84% (6 elements of Updating) Q19 Homepage Length 95% Q20 No Broken Link 69% Q21 Personalisation 86% Q22 Sitemap 94% Q23 Link to mygov 93% Q24 Search Within Website 93% Q25 Searchable Database 79% Q26 Client's Charter 93% Achievements of Client Q27 52% Charter Q28 Statistic of Online Services 52% Q29 Feedback Response 25% Q30 Online Service Security 36% Pillar 7 : Look and Feel Q31 Look and Feel 99% Page 6
APPENDIX: COMPLETE LISTING OF AGENCIES STAR RATING (alphabetical order) Accountant General Department Agriculture Department Atomic Energy Licensing Board (AELB) Auditor General Office Bandar Baharu District Council Batu Gajah District Council Bau District Council Belaga District Office Betong Community College Betong District Council Bintulu Development Authority Bintulu Port Authority Bintulu Resident Office Board of Engineers Malaysia Cameron Highlands District Council Central Bank of Malaysia (Bank Negara Malaysia) Central Seberang Perai District and Land Office, Penang Central Terengganu Development Authority (KETENGAH) Chief Registrar's Office Federal Court of Malaysia City Council of Johor Bahru Community Development Department (KEMAS) Companies Commission of Malaysia Construction Industry Development Board (CIDB) Council of the City of Kuching South Council of Trust for the People (MARA) Page 7
Dalat District Office Daro District Office Department of Awqaf, Zakat, and Hajj (JAWHR) Department of Broadcasting (Radio Televisyen Malaysia) Department of Environment (DOE) Department of Fisheries Department of Information Malaysia Department of Insolvency Malaysia Department of Irrigation and Drainage Sarawak Department of Irrigation and Drainage, Kedah Department of Irrigation and Drainage, Perak Department of Irrigation and Drainage, Terengganu Department of Islamic Religious Sarawak Department of Lands And Mines Penang Department of Museums Malaysia Department of National Heritage Department of Occupational Safety and Health (DOSH) Department of Social Welfare Malaysia Department of Standard Malaysia Department of Statistics, Malaysia Department of Survey And Mapping Malaysia Department of Syariah Judiciary Malaysia Department of Veterans' Affairs Department of Veterinary Services Department of Veterinary Services Penang Department of Wildlife and National Parks Department of Women Development Page 8
Department of Youth and Sports, Negeri Sembilan District and Land Office of Kuala Langat District and Land Office of Kuala Selangor District and Land Office of North Wellesly District and Land Office of Sabak Bernam District Council of Kota Tinggi District Council of Marang Economic Planning Unit Education Service Commission Employees Provident Fund Farmers' Organization Authority of Malaysia Federal Agricultural Marketing Authority (FAMA) Federal Territories Director Of Lands And Mines Office Federal Territory Islamic Affairs Department (JAWI) Federal Territory Sports Council (WIPERS) Federal Town and Country Planning Department Fire And Rescue Department of Malaysia Fisheries Development Authority of Malaysia Forest Research Institute Malaysia (FRIM) Forestry Department Peninsular Malaysia Gerik District and Land Office Gua Musang District Council Hulu Selangor District Council Human Resources Development Fund (HRDF) Implementation and Coordination Unit (UPP) Inland Revenue Board Of Malaysia (IRBM) Institut Penyiaran dan Penerangan Tun Abdul Razak (IPPTAR) Page 9
Institute for Rural Advancement (INFRA) Institute of Diplomacy and Foreign Relations (IDFR) Intellectual Property Corporation of Malaysia (MyIPO) Ipoh City Council Islamic Science University of Malaysia (USIM) Jabatan Perlindungan Data Peribadi (JPDP) Jelebu District Council Johor Mufti Department Johor Public Services Commission Johor State Forestry Department Johor State Government Johore State Education Department Judicial and Legal Training Institute Kajang Municipal Council Kampar District Council Kampong Bharu Development Corporation Kedah State Government Kelantan Agriculture Department Kelantan Islamic Foundation Kelantan Islamic Religious Council Kelantan State Government Kelantan State Service Commission Kelantan State Treasury officials Kelantan Water Supply Department Kemubu Agricultural Development Authority (KADA) Klang Municipal Council Kok Lanas Community College Page 10
Kuala Krai Land and District Office Kuala Langat District Council Kuala Lumpur City Hall (DBKL) Kuala Lumpur Federal Territory Education Department Kuala Muda Land Office Kuala Selangor District Council Kuala Terengganu City Council Kuala Terengganu Community College Kuantan Municipal Council Kubang Pasu Land Office Kuching District Office Kuching Water Board Kulim Land Office Labuan Corporation Ledang Community College Legal Affairs Division Limbang Resident Office Lipis District Council Local Government Department Machang Land and District Office Malacca Historic City Council Malaysia Department of Islamic Development (JAKIM) Malaysia External Trade Development Corporation (MATRADE) Malaysia Qualifications Agency (MQA) Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) Malaysian Agricultural Research and Development Institute (MARDI) Malaysian Anti-Corruption Commission Page 11
Malaysian Armed Forces Headquarters Malaysian Army Malaysian Communications and Multimedia Commission (MCMC) Malaysian Handicraft Development Corporation Malaysian Legal Aid Department Malaysian Meteorological Department Malaysian National News Agencies (BERNAMA) Malaysian Pineapple Industry Board Malaysian Rubber Board Malaysian Timber Industry Board Manjung Land and District Office Manjung Municipal Council Manpower Department, Ministry of Human Resources Marine Department of Malaysia Maritime Institute of Malaysia (MIMA) Melaka Polytechnic Melaka State Goverment Melaka Syariah Court Merlimau Polytechnic Minerals and Geoscience Department Malaysia Ministry of Agriculture and Agro-Based Industry Ministry of Communication and Multimedia Malaysia Ministry of Defence Ministry of Domestic Trade, Cooperative and Consumerism (MDTCC) Ministry of Energy, Green Technology and Water Ministry of Federal Territories Ministry of Finance Page 12
Ministry of Foreign Affairs Ministry of Home Affairs Ministry of International Trade and Industry (MITI) Ministry of Natural Resources and Environment Ministry of Public Utilities of Sarawak Ministry of Rural and Regional Development Ministry of Science, Technology and Innovations Ministry of Tourism and Culture Malaysia Ministry of Tourism Sarawak Ministry of Transport Ministry of Urban Wellbeing, Housing and Local Government Ministry of Women, Family & Community Development Ministry of Works Ministry of Youth and Sports Miri City Council Muda Agricultural Development Authority (MADA) Mukah Sarawak Polytechnic Municipal Council of Pasir Gudang Municipal Council of Penang Island mygovernment Portal NAM Institute For The Empowerment Of Women Malaysia National Craft Institute National Department For Culture And Arts National Higher Education Fund Corporation (PTPTN) National Housing Department National Hydraulic Research Institute of Malaysia (NAHRIM) National Institute for Public Administration (INTAN) Page 13
National Institute of Land And Survey (INSTUN) National Population and Family Development Board Malaysia (NPFDB) National Registration Department National Service Training Department National Solid Waste Management Department National Sports Council National Sports Institute National Unity and Integration Department National University Of Malaysia (UKM) National Youth Vocational Institute (IKBN) Wakaf Tapai Negeri Sembilan Agriculture Department Negeri Sembilan Public Works Department Negeri Sembilan State Government Nilai Municipal Council Nilai Polytechnic North East District and Land Office, Penang Office Of Federal Secretary Sabah Padawan Municipal Council Pahang Islamic Religious Affairs Department Pahang Public Services Commission Pahang Social Welfare Department Pahang State Government Parliament of Malaysia Pasir Puteh District Council Pekan District Council Penang Agriculture Department Penang Development Corporation (PDC) Page 14
Penang South West District and Land Office Penang State Finance Department Penang State Government Penang Syariah Judiciary Department Perak Land and Mines Office Perak State Government Perak Tengah, Seri Iskandar District Council Perbadanan Putrajaya Petaling Jaya City Council Pokok Sena District Office Pokok Sena Land Office Politeknik Tuanku Sultanah Bahiyah Port Dickson Municipal Council Port Klang Authority (PKA) Prime Minister Department Prime Minister's Office Prisons Department of Malaysia Public Complaints Bureau Public Private Partnership Unit (3PU) Public Service Commission of Malaysia Public Service Commission Sarawak Public Service Department of Malaysia Public Works Department Malaysia Rajang Port Authority Royal Malaysian Navy Royal Malaysian Police (RMP) Rubber Industry Smallholders Development Authority (RISDA) Page 15
Sarawak Agriculture Department Sarawak Biodiversity Centre Sarawak State Attorney-General's Chambers Sarawak State Government Sarawak State Legislative Assembly Sarawak State Library Sarawak State Treasury Department Sarawak Tourism Board Seberang Perai Municipal Council Selama District Council Selangau District Office Selangor Land and Mines Office Selangor State Government Selangor State Library Selayang Municipal Council Sepang Municipal Council Seremban Municipal Council Serian District Council Sewerage Services Department Sarawak Shah Alam City Council Sibu District Office Sibu Municipal Council Sibu Water Board Sik District Council Simunjan District Office Social Security Organisation (SOCSO) South East Johore Development Authority (KEJORA) Page 16
South Kelantan Development Authority (KESEDAR) Southern Seberang Perai District and Land Office, Penang Sri Aman District Office State Land and Mineral Department Subang Jaya Municipal Council Taiping Municipal Council Tanjong Malim District Council Tapah District Council Temerloh Municipal Council Terengganu State Museum The Commisions of The City of Kuching North The Registrar of Societies Malaysia Tumpat District Council Ungku Omar Polytechnic (PUO) Universiti Malaysia Pahang (UMP) Universiti Malaysia Sabah (UMS) Universiti Malaysia Sarawak (UNIMAS) Universiti Putra Malaysia (UPM) Universiti Sultan Zainal Abidin (UNISZA) Universiti Teknikal Malaysia Melaka (UTeM) Universiti Teknologi Malaysia (UTM) Universiti Teknologi MARA (UiTM) Universiti Tun Hussein Onn Malaysia (UTHM) Universiti Utara Malaysia (UUM) Valuation and Property Services Department Academy of Science Malaysia (ASM) Alor Gajah Municipal Council Page 17
Alor Setar City Council Ampang Jaya Municipal Council Arau Community College Armed Forces Fund Board Asajaya District Office Attorney General's Chambers Bachok District Council Balik Pulau Polytechnic Baling District Council Baling Hospital Baling Land Office Bandar Baharu Community College Bandar Baharu District Office Bandar Darulaman Community College Bandar Penawar Community College Batu Gajah District And Land Office Perak Bau District Office Bayan Baru Community College Bentong Community College Bentong Municipal Council Bera District and Land Office Bera District Council Besut District Council Betong District Office Betong Resident Office Bintulu District Office Bintulu Hospital Page 18
Board of Quantity Surveyors Malaysia Centre for Instructor and Advanced Skill Training (CIAST) Chenderoh Community College Chief Minister's Department Cooperative College of Malaysia Council Of Muslim Religion And Malay Custom Pahang Dalat and Mukah District Council Darul Ta'zim Family Development Foundation Department of Chemistry (DOC) Department of Civil Aviation Department of Community College Education Department of Director General of Lands and Mines (Federal) Department of Irrigation and Drainage Department of Irrigation and Drainage, Melaka Department of Irrigation and Drainage, Penang Department of Irrigation and Drainage, Perlis Department of Irrigation and Drainage, Selangor Department of Marine Park Malaysia Department of Orang Asli Development (JAKOA) Department of Polytechnic Education Department of Skills Development, Ministry of Human Resources Department of Special Affairs Department of Town and Country Planning Johor State Department of Youth and Sports, Federal Territory Kuala Lumpur Department of Youth and Sports, Johor Department of Youth and Sports, Kedah Department of Youth and Sports, Melaka Page 19
Department of Youth and Sports, Pahang Department of Youth and Sports, Penang Department of Youth and Sports, Perlis Department of Youth and Sports, Sabah Department of Youth and Sports, Sarawak Department of Youth and Sports, Selangor Department of Youth and Sports, Terengganu Development Authority of Pulau Pinang Region (PERDA) District and Land Office of Gombak District and Land Office of Hulu Langat District and Land Office of Hulu Selangor District and Land Office of Klang District and Land Office of Kuala Terengganu District and Land Office of Petaling District and Land Office of Sepang District And Land Office Pengkalan Hulu District Council Dabong District Council of Labis District Council of Mersing District Council of Pontian District Council of Segamat District Council of Simpang Renggam District Council of Tangkak District Offices of Johor Dungun Municipal Council Federal Land Consolidation and Rehabilitation Authority (FELCRA) Federal Land Development Authority (FELDA) Page 20
Federal Territory of Kuala Lumpur And Putrajaya Federal Territory of Labuan Health Department Federal Territory Syariah Court Forest Department Sarawak Galeri Sultan Azlan Shah Gerik Community College Gerik District Council Gua Musang Land and District Office Halal Industry Development Corporation (HDC) Hang Tuah Jaya Municipal Council Hulu Langat Community College Hulu Selangor Community College Hulu Terengganu District Council Ibrahim Sultan Polytechnic Immigration Department of Malaysia Industrial Court Malaysia Institut Kemahiran Belia Negara (IKBN) Naka Institute for Health Management Institute of Islamic Understanding Malaysia (IKIM) Institute of Language and Literature Malaysia International Islamic University of Malaysia (IIUM) Ipoh District and Land Office Perak Jabatan Mufti Negeri Perak Jasin Community College Jasin Municipal Council Jelebu Community College Jelebu District and Land Office Page 21
Jeli Community College Jeli District Council Jeli Land and District Office Jeli Polytechnik Jempol Community College Jempol District and Land Office Jempol District Council Jerai Community College Jerantut District Council Johor Agriculture Department Johor Bahru Tengah Municipal Council Johor Land and Mines Department Johor State Health Department Johor Syariah Judiciary Department Judicial Appointment Commission (JAC) Kampar District And Land Office Kanowit District Office Kapit District Council Kapit District Office Kapit Resident Office Kedah Agriculture Department Kedah Education Department Kedah Land and Mines Office Kedah Public Works Department Kedah Regional Development Authority (KEDA) Kedah State Development Corporation Kedah State Health Department Page 22
Kelantan Darul Naim Foundation Kelantan Education Department Kelantan Land and Mines Department Kelantan Public Library Corporation Kelantan State Chief Minister Corporation Kelantan State Department of Islamic Affair (JAHEAIK) Kelantan State Development Office Kelantan State Forestry Department Kelantan Syariah Judiciary Department Kelantan Works Department of State Kemaman Community College Kemaman District and Land Office Kerian District Council Ketereh District Council Klang Community College Kota Bharu Municipal Council Kota Bharu Polytechnic Kota Setar District Office Kota Setar Land Office Kuala Kangsar Land and District Office Kuala Kangsar Municipal Council Kuala Krai District Council Kuala Langat Community College Kuala Muda District Office Kuala Penyu Hospital Kuala Pilah District Council Kuala Terengganu Polytechnic Page 23
Kuantan Community College Kuantan District and Land Office Kuantan Port Authority Kubang Pasu District Council Kubang Pasu District Office Kuching Community College Kuching Port Authority Kuching Resident Office Kuching,Sarawak Polytechnic Kulai Municipal Council Kulim Community College Kulim District Office Kulim Municipal Council Labour Department (Peninsular Malaysia) Labour Department (Sabah) Labour Department (Sarawak) Labuan Agriculture Department Labuan Education Department Labuan Hospital Lahad Datu Community College Land and Survey Department Sarawak Land Custody and Development Authority (PELITA) Langkawi Development Authority (LADA) Langkawi District Office Langkawi Land Office Langkawi Tourism Academy @ Langkawi Community College Lawas District Council Page 24
Lembaga Perumahan Dan Hartanah Negeri Selangor Lenggong District and Land Office Lenggong District Council Limbang District Office Lipis Community College Lipis District and Land Office Local Authority Kulim Hi-Tech Industrial Park Lundu District Council Lundu District Office Machang District Council Majlis Perbandaran Langkawi Bandaraya Pelancongan Malacca Hospital Malaysia Civil Defence Department Malaysia Co-operative Societies Commission (SKM) Malaysia Highway Authority Malaysia Pepper Board Malaysia Productivity Corporation (MPC) Malaysia Youth Development Academy, Port Dickson Malaysian Cocoa Board Malaysian Dental Council Malaysian Examinations Council Malaysian Industrial Development Finance (MIDF) Malaysian Institute for Research in Youth Development Malaysian Institute of Integrity Malaysian Institute of Road Safety Research(MIROS) Malaysian Investment Development Authority (MIDA) Malaysian Maritime Enforcement Agency Page 25
Malaysian Palm Oil Board Malaysian Remote Sensing Agency (ARSM) Manjong Community College Maran District and Land Office Maran District Council Mas Gading Community College Masjid Tanah Community College Matu District Office Melaka Education Department Melaka Public Library Melaka State Development Corporation Melaka State Finance and Treasury Department Melaka State Health Department Melaka State Town and Country Planning Department Mersing Johor Polytechnic Ministry of Education Ministry of Health Ministry of Housing Sarawak Ministry of Human Resources Ministry of Industrial Development (MID) Sarawak Ministry of Infrastructure Development and Communications Ministry of Land Development Sarawak Ministry of Modernization of Agriculture Ministry of Plantation Industries and Commodities Ministry of Rural Development, Sarawak Ministry of Welfare, Women and Family Development Miri Hospital Page 26
Miri Port Authority Muadzam Shah Polytechnic Mukah District Office Mukah Resident Office Municipal Council of Batu Pahat Municipal Council of Kemaman Municipal Council of Muar National Academy of Art,Culture and Heritage National Advanced Youth Vocational Institute IKTBN Sepang National Anti Drugs Agency (NADA) National Archive of Malaysia National Botanical Garden Shah Alam National Defence University of Malaysia (UPNM) National Film Development Corporation Malaysia (FINAS) National Hidrography Centre National Institute of Occupational Safety and Health (NIOSH) National Kenaf and Tobacco Board National Landscape Department National Library Of Malaysia National Pharmaceutical Control Bureau National Science Centre National Space Agency Of Malaysia (ANGKASA) National Visual Art Development Board National Youth Skill Training Institute (IKBN) Chembong National Youth Skills Institute (IKBN) Kuala Perlis National Youth Vocational Institute (IKBN) Bachok National Youth Vocational Institute (IKBN) Jitra Page 27
National Youth Vocational Institute (IKBN) Pagoh National Youth Vocational Institute (IKBN) Peretak National Youth Vocational Institute (IKBN) Sri Iskandar National Youth Vocational Institute Bandar Penawar National Youth Vocational Institute Bukit Mertajam National Youth Vocational Institute Dusun Tua National Youth Vocational Institute Kemasik National Youth Vocational Institute Kuala Langat National Youth Vocational Institute Pekan Natural Resources and Environment Board (NREB) Sarawak Negeri Sembilan Development Corporation Negeri Sembilan Islamic Religious Affairs Department Negeri Sembilan Land and Mines Office Negeri Sembilan Mufti Department Negeri Sembilan Social Welfare Department Negeri Sembilan State Library Negeri Sembilan Veterinary Services Department Nibong Tebal Community College Office of the Chief Secretary to the Government Padang Terap District Council Padang Terap Land Office Pahang Agriculture Department Pahang Director's Office of Lands and Mines Pahang Foundation Pahang Mufti Department Pahang Public Works Department Pahang Skills Development Centre (PSDC) Page 28
Pahang State Development Corporation Pahang State Forestry Department Pahang State Library Pahang Town and Rural Planning Department Pasir Gudang Community College Pasir Mas District Council Pasir Mas Hospital Pasir Mas Land and District Office Pasir Puteh Land and District Office Pasir Salak Community College Paya Besar Community College Pejabat Daerah dan Tanah Cameron Highlands Pejabat Daerah dan Tanah Dungun Pejabat Daerah Dan Tanah Hulu Terengganu Pejabat Daerah Lawas Pejabat Kewangan dan Perbendaharaan Negeri Pahang Pejabat Kewangan dan Perbendaharaan Negeri Sembilan Pejabat Pentadbiran Bahagian Miri Pejabat Pentadbiran Bahagian Sarikei Pejabat Setiausaha Kerajaan Negeri Terengganu Pejabat Tanah Dan Galian Terengganu Pejabat Tanah Sik Pekan Community College Penang Botanic Gardens Penang Port Commission Penang Public Library Corporation Penang Public Works Department Page 29
Penang Social Welfare Department Penang Sports Council Penang State Forestry Department Penang State Health Department Penang State Mufti Department Penang State Museum Penang State Religious Council Pendang District Council Pendang District Office Pendang Land District Pengkalan Hulu District Council Perak Agriculture Department Perak Darul RidzuanTown and Country Planning Department Perak Education Department Perak Office of State Treasury Perak Public Works Department Perak Social Welfare Department Perak State Forestry Department Perak State Health Department Perak Syariah Judiciary Department Perak Veterinary Services Department Perbadanan Adat Melayu Dan Warisan Negeri Selangor (PADAT) Perbadanan Memajukan Iktisad Negeri Terengganu (PMINT) Perbadanan Pengurusan Sisa Pepejal Dan Pembersihan Awam (PPSPPA) Perlis Education Department Perlis State Government Perlis State Health Department Page 30
Perlis Syariah Court Pitas Hospital Politeknik Banting Port Dickson District and Land Office Property And Land Management Division Public Works Department of Sarawak Pulau Pinang Islamic Religious Affairs Department Pusat Pungutan Zakat (PPZ) Putrajaya Hospital Queen Elizabeth II Hospital Raja Perempuan Zainab II Hospital Raja Permaisuri Bainun Hospital Raub District Council Registrar of Youth Office Rembau District Council Road Safety Department Road Transport Department Malaysia Rompin Community College Rompin District Council Royal Customs Department of Malaysia (RCDM) Royal Malaysian Air Force Sabah Education Department Sabah State Health Department Sabak Bernam Community College Sabak Bernam District Council Samarahan District Office Samarahan Resident Office Page 31
Sandakan Community College Sandakan Polytechnic Santubong Community College Saratok District Office Sarawak Federal Secretary Office Sarawak Mufti Office Sarawak Rivers Board Sarawak Stadium Corporation Sarawak State Health Department Sarawak Timber Industry and Development Corporation Science and Technology Research Institution for Defence Seberang Jaya Community College Seberang Perai Polytechnic Segamat 2 Community College Segamat Community College Segamat Hospital Selandar Community College Selangor Agriculture Department Selangor Islamic Religious Council Selangor Mufti Department Selangor State Development Corporation (PKNS) Selangor State Forestry Department Selangor State Health Department Selangor Syariah Judiciary Department Selangor Town and Country Planning Department Selangor Water Management Authority Selayang Community College Page 32
Serdang Hospital Seremban District and Land Office Seri Iskandar Land and District Office Seri Manjung Hospital Setiu District And Land Office Setiu District Council Shah Alam Community College Sibu Hospital Sibu Resident Office Sibu Rural District Council Skills Fund Development Corporation Small Medium Enterprise Development Bank (SME Bank) SME Corporation Malaysia (SME Corp. Malaysia) Social Institute Of Malaysia Song District Office Southeast Asia Regional Centre for Counter-Terrorism (SEARCCT) Sports Commissioner Office of Malaysia Sri Aman Hospital Sri Aman Resident Office Stadium Corporation of Malaysia State Drainage and Irrigation Department Kelantan State Economic Development Corporation Sultan Azlan Shah Polytechnic Sultan Haji Ahmad Shah Hospital Sultan Haji Ahmad Shah Polytechnic (POLISAS) Sultan Idris Education University (UPSI) Sultan Mizan Zainal Abidin Polytechnic Page 33
Sultan Salahuddin Abdul Aziz Shah Polytechnic Sultanah Fatimah Specialist Hospital Sungai Petani Community College Sungai Petani Municipal Council Sungai Siput Community College Sungai Siput Hospital Suruhanjaya Perkhidmatan Awam Negeri Perak Darul Ridzuan Tampin Community College Tampin District Council Tanah Merah District Council Tanah Merah Hospital Tanah Merah Land and District Office Tanjung Piai Community College Tapah Land and District Office Tawau Community College Tekun NASIONAL Teluk Intan Hospital Teluk Intan Land and District Office Teluk Intan Municipal Council Temerloh Community College Temerloh National Youth Skills Institute Tengku Ampuan Rahimah Hospital Terengganu Education Department Terengganu State Government Terengganu State Health Department Terengganu State Library The Special TaskForce To Facilitate Business (PEMUDAH) Page 34
Tuanku Fauziah Hospital Tuanku Syed Sirajuddin Polytechnic Universiti Kebangsaan Malaysia Medical Centre Universiti Malaya (UM) Universiti Malaysia Kelantan (UMK) Universiti Malaysia Perlis (UniMAP) Universiti Malaysia Terengganu (UMT) Universiti Sains Malaysia (USM) University Malaya Medical Centre Wilayah Persekutuan Mufti Office Yan District Council Yan District Office Yan Land Office Yayasan Bina Upaya Darul Ridzuan Alor Gajah District and Land Office Bachok Land and District Office Bagan Datoh Community College Bahagian Perkhidmatan Farmasi Kelantan Baitulmal Sarawak Funds Baling Community College Batu Gajah Community College Beaufort Community College Bentong District and Land Office Bera Community College Besut District and Land Office Biro Tatanegara Board of Architects Malaysia Page 35
Bukit Beruang Melaka Community College Bukit Mertajam Hospital Ceremonial and International Conference Secretariat Division Clinical Research Centre Department of Agriculture Terengganu's Department of Irrigation and Drainage, Johor Department of Irrigation and Drainage, Negeri Sembilan Department of Irrigation and Drainage, Pahang Department of Youth and Sports, Federal Territory Labuan Department of Youth and Sports, Kelantan Department of Youth and Sports, Perak District and Land Office of Marang Election Commission Malaysia Federal Treasury Sabah Federal Treasury Sarawak Gemas Small District and Land Office Hospital Universiti Sains Malaysia Human Rights Commission of Malaysia (SUHAKAM) Islamic Religious Council and Malay Customs Perak Darul Ridzuan Istana Budaya Jabatan Bekalan Air Negeri Terengganu Jabatan Kebajikan Masyarakat Negeri Melaka Jabatan Kerja Raya Negeri Melaka Jasin District and Land Office Jerantut Community College Jerantut District and Land Office Jerantut Hospital Page 36
Johor Biotechnology AND Biodiversity Corporation Johor Education Foundation Johor Office of State Treasury Johor Port Authority Johor Religious Department Johor State Library Johor State Religious Council Kangar Municipal Council Kanowit District Council Kedah State Forestry Department Kelantan Social Welfare Department Kelantan State Health Department Kelantan State Museum Corporation Kemaman Hospital Kerian Land and District Office Kota Bharu Land and District Office Kota Kinabalu Polytechnic Kota Melaka Community College Kota Tinggi Community College Kuala Kangsar Community College Kuala Pilah District and Land Office Kulim Hospital Land Public Transport Commision Lembaga Kemajuan Penanam-penanam Padi Kedah Lembaga Perumahan Melaka Lembaga Sumber Air Negeri Kedah Lembaga Zakat Selangor Page 37
Lubok Antu District Council Lubok Antu District Office Malaysia Automotive Institute (MAI) Malaysia Youth Development Academy, Batu Gajah Malaysian Industry Government Group for High Technology (MIGHT) Malaysian Nuclear Agency Malaysian Quarantine & Inspection Services Maradong and Julau District Council Maritim Enforcement Affairs Division Marudi District Council Matu-Daro District Council Melaka Agriculture Department Melaka Foundation Melaka Land and District Office Melaka State Forestry Department Melaka State Mufti Department Melaka State Veterinary Services Department Melaka Tengah District and Land Office Ministry of Local Government and Community Development Ministry of Resource Planning and Environment Muar Community College Municipal Council of Kluang National Youth Vocational Institute (IKBN) Kinarut National Youth Vocational Institute (IKBN) Miri National Youth Vocational Institute Alor Gajah Negeri Sembilan Education Department Negeri Sembilan Forestry Department Page 38
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