GLOBAL WPI SURVEY RESULTS

GLOBAL WPI SURVEY RESULTS

WPI INPUT Regional Functional WYW REGION AND WORKER PROFILES Work Styles

GLOBAL WPI SURVEY * Red Hat Tower was excluded from the data in this report. BY REGION Providing regional context to how Red Hat works 1. Work Patterns Are there regional differences in work patterns and how employees spend their time? 2. Focus Do certain regions facilitate better focus work, is there a gap between focus spaces and focus need? 3. Collaboration Are office collaboration spaces adequate for doing collaborative work? 4. Mobility Are certain regions more mobile, can we use these to help determine the site character? 5. Choice and Balance Is there an appetite for more choice in places to work? 6. Engagement and Productivity Are there regional factors that impact staff engagement and BY FUNCTION Understanding functional implications for WYW 1. Work Patterns Are there departmental differences in work patterns and how employees spend their time? 2. Mobility Are certain groups more mobile, can we use these to help define space assignment profiles? 3. Office Use & Choice Why do different departments come into the office and do they support a choice in work areas? 4. Space Preferences How can we accommodate different spaces for different departments? 5. Collaboration Rooms Do meeting rooms support department collaboration patterns and demands? 6. Technology What type of technology does each department require? 3

WPI SURVEY RESULTS OVERALL FINDINGS By Region Informs: Region-specific needs Support space ratios Site-specific amenities By Function Informs: Worker type profiles Baseline space allocation Neighborhood support mixw 4

WPI GLOBAL DASHBOARD REGIONAL: SCORES 64 74 Re-stack Tower Score Top Performing Score (Cross-WPI) The score for the tower was higher than those of the respective regions on average. Tech Benchmark: 71.94 NORTH AMERICA LATAM EMEA APAC 62 60.1 59.3 61.5 WPI SCORE WPI SCORE WPI SCORE WPI SCORE What is your overall satisfaction with the workplace? Tech Benchmark: 3.78 3.5 3.5 3.4 3.6 5

WPI GLOBAL DASHBOARD REGIONAL: RESPONDENTS Products & Technology respondents have the longest tenure; 56% of the 5-7 year cohort, 67% of the 8-10 year cohort, and 64.2% of the more than 10 years cohort. Other Group consists of: 33 Finance 29 IT 17 Operations 13 GWS and assorted others NORTH AMERICA LATAM EMEA APAC 211 Total Respondents 50 Total Respondents 389 Total Respondents 91 Total Respondents Highest office response rate was from Westford with 91 Red Hatters surveyed. Low respondent count leads to less data certainty. Consider that throughout presentation. What department do you identify with? 0.5% 4% 2% 2% 5.7% 1.1% 9.5% 18% 20% 14.1% 27.7% 10% 41.6% 0.9% 4% 43.6% 75% 18% 36% 23.4% 10% 5.4% 9.5% 3.2% 7.4% KEY: Products & Technology Other People Marketing Legal EBE Sales and Services 6

WPI GLOBAL DASHBOARD REGIONAL: WORK PATTERNS Focus Working with others in-person Working with others via technology Socializing Learning Time Spent: Tech Benchmark: 44% Tech Benchmark: 24.5% Tech Benchmark: 22.2% Tech Benchmark: 4.8% Tech Benchmark: 4.5% NORTH AMERICA LATAM EMEA APAC How do you spend your time working? 2% 3.5% 5.7% 4.6% 5.6% 4.2% 4.7% 6.7% 25.7% 19.6% 19.6% 13.5% 50.7% Tech Benchmark: 2.31 45.8% 51.8% 50.8% 18.4% 24.7% 19.3% 23.3% How critical are the following work modes? 4.3 3.5 4.2 2.6 2.1 3.3 3.1 3.5 2.8 4.2 3.8 3.6 3.4 3.4 3.2 3.0 3.1 2.4 2.3 2.4 Tech Benchmark: 2.31 Tech Benchmark: 3.00 Tech Benchmark: 3.65 Tech Benchmark: 3.46 Tech Benchmark: 3.76 LATAM compared to others, has the most time spent in face-toface collaboration and socialization combined. EMEA spends the most time doing focus work and a corresponding high criticality. APAC spends more time than others learning and have accordingly high criticality. 7

WPI GLOBAL DASHBOARD REGIONAL: FOCUS There is a relationship between frequency of distraction and the ability to find a place to concentrate. This may reinforce the effectiveness of providing spaces specifically for focus work. The top three spaces that Red Hatters currently use for focus work are the same spaces that they would prefer to use. NORTH AMERICA LATAM EMEA APAC How frequently are you distracted during a typical work day? Infrequently 3.3 Frequently 3.9 3.7 3.1 It is easy to find an appropriate place to work on tasks that require concentration. Difficult 3.3 Easy 2.4 2.8 3.0 Where do you do the majority of your focus work? 350 341 300 250 200 193 224 150 100 123 82 96 83 50 0 38 14 12 25 4 My individual workspace Home / Out of Office Enclave 8

WPI GLOBAL DASHBOARD REGIONAL: COLLABORATION Effectiveness in collaboration does not vary greatly between regions despite large variation in availability and technology across regions. NORTH AMERICA LATAM EMEA APAC How would you rate meeting room availability in your office? Unavailable 3.5 Available 2.3 3.1 3.2 Tech Benchmark: 3.67 How effective is your office in supporting working with others in-person? 3.6 3.6 3.7 3.6 Rate your level of agreement with the following aspects of collaboration space: 60% 40% 20% 34% 32% 32% 28% 29% 27% 28% 26% 26% 24% 25% 17% LATAM respondents indicated that they do not have a need for rooms over 8 people 10% 84% of EMEA have meetings that are 8 people or less 16% 44% of APAC respondents need more/better Video Conference technology 13% 33% 0% Not Enough large rooms Not enough small rooms Reserved rooms unused Rooms with appropriate technology not available. 9

WPI GLOBAL DASHBOARD REGIONAL: MOBILITY Red Hatter s who are in the office more felt that working from home was less productive. Except for APAC, all regions cited their #1 reason to come into the office being impromptu face-to-face meetings. NORTH AMERICA LATAM EMEA APAC How much of your work week do you spend in the office? 73% Tech Benchmark: 73.43% 73% 78% 89% Rate your agreement with the statement: working from home enhances my productivity. 3.7 3.9 3.7 3.3 List your top 3 reasons to come to the office: 200 150 100 159 120 103 239 220 186 APAC s #1 reason to come into the office was to focus on work. 50 32 29 25 59 54 51 0 Impromptu Face-to-Face Meetings Socializing Scheduled Meetings To Focus on Work 10

WPI GLOBAL DASHBOARD REGIONAL: CHOICE & BALANCE The 2016 Gensler workplace survey found balance to be a crucial element of innovative offices. EMEA and LATAM both received the lowest overall WPI scores. NORTH AMERICA LATAM EMEA APAC Percentage of respondents that indicated their workplace prioritized both individual work and collaboration. 34% 20% 20% 43% BALANCED BALANCED BALANCED BALANCED Tech Benchmark: 45.75% In your opinion, working a variety of settings enhances my productivity. 3.1 3.2 2.9 3.2 Do you choose to work in the same space or in a variety of spaces? 54% 52% 26% 37% 11% 0% 7% 7% I choose to work in the same space most of the time Tech Benchmark: 29.6% I choose to work in a variety of spaces Tech Benchmark: 5.7% 11

WPI GLOBAL DASHBOARD REGIONAL: PRODUCTIVITY & ENGAGEMENT Red Hatters are highly committed to Red Hat, but this doesn t carry over to their view of space as a talent attractor. NORTH AMERICA LATAM EMEA APAC What is your sense of commitment to Red Hat? 4.5 4.5 4.4 4.6 The design of my work environment helps attract and retain the best talent. 2.9 3.1 2.9 3.2 Do you that believe that you ve completed your work by at the end of the day? (% represents those who rated 4-5 in agreement) 57% 74% 56% 81% 12

WPI GLOBAL DASHBOARD KEY THEME: TECHNOLOGY Technology was rated as an important goal for successful workplace design by EMEA (50%) and North America (35%). NORTH AMERICA LATAM EMEA APAC Rate your individual workspace for integrated technology and connectivity. 3.5 3.3 3.4 3.6 Tech Benchmark: 3.98 Rate your ability to use and connect personal technology in collaboration rooms. 3.2 3.5 3.3 3.3 Tech Benchmark: 3.86 How easy are the following tasks? 4.2 4.0 4.3 4.6 4.4 4.2 4.2 4.4 4.1 3.9 4.2 4.4 4.1 4.0 4.2 4.3 Schedule/conduct virtual meetings with colleagues Contribute to meetings when attending virtually Share and edit documents with colleagues who are not in the same location Access email when I am away from the office 13

BY FUNCTION EBE Marketing People Product & Technology Sales & Services Other 55.8 57 63.3 62.2 58.8 58.9 WPI Score WPI Score WPI Score WPI Score WPI Score WPI Score 121 36 31 405 152 111 Respondents Respondents Respondents Respondents Respondents Respondents 14

WPI SURVEY RESULTS FUNCTIONAL: WORK PATTERNS Focus Working with others in person Working with others via technology Socializing Learning EBE Marketing People P & T S &S In the office, how do you spend your time working? 57% 47.5% 43.5% 43% 36.1% 27.5% 25.5% 32.8% 24.7% 15.3% 23.6% 6.9% 4.0% 5.9% 3.4% 18% 20.2% 16.3% 5.9% 4.6% 5% 4.2% 22.3% 5.2% 4.9% How critical are each of these activities to your work? 3.7 3.5 3.6 2.8 2.2 3.9 3.4 4.1 2.8 2.1 3.9 3.4 3.9 2.8 2.7 4.3 3.3 3.6 2.9 2.2 3.9 3.7 4.1 3.0 2.5 15

WPI SURVEY RESULTS FUNCTIONAL: MOBILITY How much of your core work hours are spent out of the office?** North America EMEA APAC 38% 33.1% 34.7% 21.6% 26.7% 34.9% 27.7% 22.9% 14.2% 19.6% 8.8% 5.7% 0% 10% 8% EBE Marketing People P & T S & S Do you feel working remotely enhances your productivity?* 3.7 4.2 3.7 3.5 3.9 Do you feel working remotely enhances your job satisfaction?* 3.8 4.2 3.7 3.8 4.0 * Represents data for all regions combined. ** legal & LATAM excluded because of low response rate 16

WPI SURVEY RESULTS FUNCTIONAL: OFFICE USE What are your top three reasons to come to the office? EBE Marketing People P & T S & S 1. Sched. Meetings 1. Impromptu Meetings 1. Impromptu Meetings 1. Impromptu Meetings 1. Impromptu Meetings 2. Focus on my work 2. Sched. Meetings 2. Sched. Meetings 2. Sched. Meetings 2. Sched. Meetings 3. Impromptu Meetings 3. Socializing 3. Socializing 3. Focus on my work 3. Socializing 4. Socializing 4. Focus on my work 4. Focus on my work 4. Socializing 4. Focus on my work Do you feel working in a variety of places in the office enhances productivity? 3.1 3.5 3.2 2.8 3.3 Do you feel working in a variety of places in the office enhances job satisfaction? 3.1 3.6 3.2 3.0 3.4 17

WPI SURVEY RESULTS FUNCTIONAL: SPACE PREFERENCES EBE Marketing People P & T S & S What do you prefer to do focus work? 1. Workspace 1. Home 1. Workspace 1. Workspace 1. Home 2. Home 2. Workspace 2. Home 2. Home 2. Workspace 3. Enclave 3. Enclave 3. Lounge Seating 3. Enclave 3. Enclave 4. Lounge Seating 4. Lounge Seating 4. Enclave 4. Lounge Seating 4. Conference Rooms Sales was the only group that significantly said they prefer to do focus work at a hoteling station/office. Where do you prefer to work with others in-person? 1. Conference Rooms 1. Conference Rooms 1. Conference Rooms 1. Conference Rooms 1. Conference Rooms 2. Enclaves 2. Enclaves 2. Enclaves 2. Enclaves 2. Enclaves 3. Workspace 3. Workspace 3. Workspace 3. Workspace 3. Lounge Seating 4. Lounge Seating 4. Lounge Seating 4. Lounge Seating 4. Cafe 4. Workspace 5. Cafe 5. Cafe 5. Cafe 5. Lounge Seating 5. Cafe 18

WPI SURVEY RESULTS FUNCTIONAL: COLLABORATION ROOMS Technology-appropriate rooms unavailable Reserved rooms not being used Not enough small rooms Not enough large rooms EBE Marketing People P & T S & S For those who rated availability/size of rooms as poor, why? 1. Not enough large rooms - 30 1. Technology inappropriate - 5 1. Technology inappropriate - 6 1. Not enough small rooms - 74 1. Not enough large rooms - 35 2. Technology inappropriate - 25 2. Reserved room not in use - 3 2. Not enough small rooms - 4 2. Not enough large rooms - 49 2. Not enough small rooms - 32 3. Not enough small rooms - 26 3. Not enough large rooms - 3 3. Not enough large rooms - 3 3. Technology inappropriate - 45 3. Reserved room not in use - 26 4. Reserved room not in use - 19 4. Not enough small rooms - 2 4. Reserved room not in use - 1 4. Reserved room not in use - 34 4. Technology inappropriate - 23 In a typical meeting, how many people are attending in-person? 4% 6% 11% 6% 3% 12% 3% 11% 3% 40% 50% 56% 33% 35% 55% 41% 43% 28% 57% 2-4 people 5-8 people 9-15 people 15+ people 19

WPI SURVEY RESULTS FUNCTIONAL: TECHNOLOGY EBE Marketing People P & T S & S In meeting rooms, what technologies are most needed or need improvement? 1. Video Conference Tech - 38 1. Access to Plugs/Ports - 14 1. Video Conference Tech - 14 1. Video Conference Tech - 178 1. Access to Plugs/Ports - 79 2. Access to Plugs/Ports - 26 2. Video Conference Tech - 13 2. Interactive Whiteboards - 14 2. Access to Plugs/Ports - 156 2. Interactive Whiteboards - 60 3. Presentation Screen - 27 3. Presentation Screen - 13 3. Presentation Screen - 13 3. Laptop Connections - 121 3. Laptop Connections - 59 4. Interactive Whiteboards - 21 4. Interactive Whiteboards - 13 4. Access to Plugs/Ports - 12 4. Interactive Whiteboards - 107 4. Video Conference Tech - 56 How many external monitors do you require to do your job? 10.8% 27.8% 5.6% 11.1% 12.9% 19.4% 5.7% 4.7% 1.3% 30.9% 17.1% None Two 35.8% 45.4% 44.2% One Three or more 53.3% 55.6% 67.7% 50.7% What percent of time do you spend on your desk phone? 21.9% 20.2% 23.7% 8.8% 36.7% 20

APPENDIX Gensler WPI Benchmarking Information Gathered in 2016, 200+ projects in benchmarking data. Office Mountain View 22 Boston 68 Westford 117 No primary 4 Respondents Office Respondents Office Respondents Office Respondents Sao Paulo 48 No primary 2 Brno FBC I Brno FBC II Brno Tech Park Munich Cork Farnborough No primary 72 38 54 58 51 105 11 Pune 75 Melbourne 15 No primary 1 21