ORGANIZATIONAL CHART ADULT, DISLOCATED WORKER AND YOUTH EMPLOYMENT AND TRAINING SERVICES; CAREER ASSESSMENTS DIRECTOR GLOW WORKFORCE INVESTMENT BOARD DEPARTMENT DESCRIPTION The Job Development Bureau s purpose is to provide programs and services which will result in our customers becoming self sufficient, achieving their career goals, and becoming part of the skilled workforce of Genesee County and the surrounding labor market area. Our customers are sponsored only for careers where there is sufficient employer demand. Our services result in an improved economic as well as social environment for all Genesee County residents and businesses. The Job Development Bureau is a major partner in the Genesee County Career Center at 587 East Main Street in Batavia. The other major partners are the New York State Department of Labor Division of Employment & Workforce Solutions and the GLOW Workforce Investment Board (WIB). Part time partners include the GCC Adult Educational Opportunities Center (AEOC), Literacy Genesee, NYS ACCES-VR (formerly VESID), Experience Works, GLOW Disability Employment Initiative, and Iroquois Job Corps. As a partner in the Career Center, the Job Development Bureau staff assist a broad range of customers providing services as part of the seamless workforce development system in GLOW. The Job Development Bureau provides direct services to all unemployed and under employed adults, high school students, dropouts, out of school youth, public assistance recipients and others who have barriers inhibiting them from securing and retaining employment. Veterans receive priority of service for all our programs, moving to the front of the line and the top of any waiting list. Signage alerts both veterans and the public to our priority of service promise. The businesses of our area represent the major customer in this demand-side based workforce development system benefiting from our recruitment, assessment, training services and intense workforce preparation for GLOW residents. The Job Development Bureau provides our job-seeking customers with help in selecting the appropriate career; developing a plan to assure success; and securing financial assistance to cover the costs of their training. Many years ago, to avoid duplication of services and extra administrative expenses, the Office for the Aging combined their older worker employment resources with those of the Job Development Bureau, allowing us to provide seamless employment services to their customers as well. One employment and training system has been more economical and also has enabled Office for the Aging customers to receive a wider range of high quality employment services at the Career Center. Vocational and academic training, as well as remediation, is provided at the Career Center through agreements with a variety of community agencies, which include: educational agencies, employers, and non-profit agencies. The Job Development Bureau is an authorized training agency for the National Retail Federation (NRF) in Customer Service and Sales and is the only certified testing location for NRF in GLOW. We also provide training for entrepreneurs wishing to start E-businesses. Daycare, transportation, special counseling, and other services are provided on both a contractual and non-contractual basis. This year, the NYS Department of Labor required
Workforce Investment Areas to provide curriculum and testing for out of school youth in the National Work Readiness Certification (NWRC). The Job Development Bureau became a certified NWRC test site for GLOW and provided testing for Genesee and Orleans County youth. The Job Development Bureau is also a certified Work Keys testing agency. The Job Development Bureau receives its direction through the Genesee County Legislature, NYS Department of Labor, GLOW Workforce Investment Board, and the Human Service Advocacy Committee. Genesee County does not provide any direct local funding to the Job Development Bureau. The County does provide in-kind services, which enable the Bureau to use more of its Federal and State funding on services directly benefiting our customers. The GLOW Workforce Investment Board members donate their time in partnership with the Chief Elected Officials of the GLOW Workforce Investment Area providing oversight, setting the policies, and approving annual programs and operating plans. The Job Development Bureau is an active partner in the Genesee County Comprehensive Plan process, providing representation on the Health and Human Services Focus Group, Economic Development Focus Group, and the Technology Focus Group. The Job Development Bureau also serves on the Genesee County Transportation Coordinating Committee, Genesee County Interagency Council, Genesee County Youth Bureau Board, GLOW Workforce Investment Board, GLOW Youth Council, Literacy Genesee, the Genesee Community College Perkins Advisory Board, and the Chamber of Commerce Business Development Committee. Strategic Framework Mission Providing our Area Employers With the Quality Workforce That Will Enable Them to Prosper and Grow, While Enabling our Job Seekers to Achieve Quality Education, Training and Meaningful Careers for a Brighter Future." Key Accomplishments In the last program year, 2,003 individual customers visited the Genesee County Career Center, making 14,184 total visits and averaging 7.1 visits per person. The Job Development Bureau assisted 199 participants with Workforce Investment Act (WIA) funded re-employment and training services. The Career Center assisted 244 veterans over the period. The Job Development Bureau and the Genesee County Career Center staff processed job orders from 120 area businesses, listing 226 (+2%) job orders for a total of 907 jobs in the Genesee region. As a result, the Career Center assisted 1,919 (+7%) job seekers to secure new employment (96% placement rate) through our services. The Job Development Bureau participated in eighty-three (83) on-site employer specific job recruitments at the Career Center. The Job Development Bureau provided On-the-Job Training for fifteen (15) businesses, providing $17,256 in training wages for the fifteen (15) trainees. The Job Development Bureau certified the eligibility of two (2) businesses for the RIT Jobs Accelerator Grant, covering food processing training for the GLOW region. Eighty-seven (87) candidates were screened and had eligibility determinations completed. The Job Development Bureau partnered with the GCEDC to recruit, screen, and assess trainees for their Food Processing Training Program, funded by the RIT Jobs Accelerator Grant and a National Fuel Gas Grant. The Job Development Bureau and Career Center hosted the on-site recruitment, with the Job Development Bureau completing the eligibility determination paperwork and the skill assessment of each candidate. Forty (40) candidates were screened and twenty-eight (28) accepted into the second training session that started on September 23,. Twenty-seven (27) trainees completed and received certifications in Lean Six Sigma Yellow Belt (RIT), Basic Dairy Science and Sanitation (Cornell), OSHA Safety in a Manufacturing Environment (GCC), and Working with Others to Build the Team (GCC). Two additional sessions are planned. The Job Development Bureau sponsored forty-nine (49) individuals to attend occupational classroom training, a 258% increase from last year, providing over $122,662 (+168%) in financial aid for tuition and books.
The Summer Youth Program served forty-six (46) youth (+28%) in at nineteen (19) worksites throughout Genesee County. Five (5) of the worksites were For-Profit businesses (26%) and fourteen (14) were Non-Profit businesses. Additionally, the Job Development Bureau assisted eleven (11) youth to secure unsubsidized jobs for the summer, bringing the total youth served in the Summer Youth Program to fifty-seven (57). The Career Center provided eight (+1) different workshops during the year. Our workshops cover the topics of resume writing, interviewing skills, navigating the civil service system for jobs, LinkedIn as a job search tool, basic computer skills, Job Search Club, Adult Educational Opportunities, and Business Forum for Job Seekers. The Career Center conducted eighty-three (83) workshop sessions over the last year. The Career Center also is partnering with the New York State Library Broadband Technology Program through the NIOGA Library System. This project is providing increased access for our customers to technical support and training in the use of high speed E-services and computer software. Classes are provided at the Career Center using our 77 inch SMART Board and the project s fourteen (14) portable laptops. Topics include basic computer, email, file management for Window 7, internet for job seekers, basic internet, mail merge, Microsoft Power Point, Microsoft Access, Microsoft Excel, and Microsoft Word. The project provided sixty-one (61) workshops using our classrooms at the Career Center, over the last year. The Job Development Bureau and the Genesee County Career Center hosted twenty (20) interactive video conferencing sessions (+25%) over the last year using our BTOP 52 inch Tandberg system. Additionally, the Career Center participated in forty-six (46) staff development webinars (+28%) featuring our 77 inch SMART Board and supporting laptop computer, purchased through a previous grant from NYS Department of Labor. Utilizing these video conferencing tools provides a low cost alternative to out of county training and allows the Career Center to host regional and state-wide training sessions and meetings for area partners. The Job Development Bureau has continued to update our Career Center Web Page. The Web Page describes the complete menu of services available for all our other partners in the Genesee County Career Center. Our monthly Calendar of Events continued to be published on our Web Page each month, expanding the number of customers who have access to these valuable job seeking and job keeping services. The dates of all our free workshops and business recruitments were included on the Calendar. The Job Development Bureau continued to utilize the weekly WBTA Genesee County Radio Show to promote our programs and services. The Job Development Bureau again achieved 100% of our federal and state performance benchmarks and spending requirements. We also successfully satisfied all program and fiscal monitoring/reporting requirements. Department Overview The Job Development Bureau has taken the initiative to increase collaboration and customer service with our partner agencies, both in Genesee County and the entire GLOW region. Job Development continues to look for ways to eliminate duplication and leverage our limited diminishing resources with those of partner agencies. The Job Development Bureau is located at the Eastown Plaza in Batavia where we are the lead agency in the Genesee County Career Center. The Genesee County Career Center was the first full service One-Stop site in GLOW and currently is one of only two One-Stop locations in the GLOW region. We have received both New York State and GLOW Workforce Investment Board Certification, which allows us to provide coordinated programming for all Adults, Dislocated Workers, Trade Readjustment Act recipients and Youth. Veterans receive our priority of service, moving to the front of the line or the top of any waiting list. Signage alerts both veterans and the public to our priority of service promise. Veterans Employment programs, Wagner Peyser activities, and Unemployment Insurance Re-Employment Activities (REA) are also provided at the Career Center through the NYS Department of Labor Division of Employment & Workforce Solutions. Additionally, the staff of the Genesee, Livingston, Orleans, and Wyoming (GLOW) Workforce Investment Board are located at the Genesee County Career Center. Literacy Genesee, NYS ACCES-VR(formerly VESID), Genesee Community College s Adult Educational Opportunities Center (AEOC), Experience Works, GLOW Disability Employment Initiative, and Iroquois Job Corps also have a part-time presence, offering additional opportunities to collaborate in the Center to assist our customers.
Since it opened in January 2000, the Career Center has been an important resource to both Businesses and Job Seekers. The Resource Room has nine (9) Internet connected computers, which enable job seekers to look for employment opportunities on line and do career exploration into minimum job qualifications, pay rate and local demand. The Job Development staff members assist our customers to develop cutting edge resumes, which can then be sent electronically to employers for quicker consideration. A telephone bank is also available to arrange interviews or network with employers. Businesses can use the Resource Room to research local labor market information such as local employee availability and competitive wage information by industry. Businesses can list their job openings on the New York State Job Bank at no charge, learn about employee tax credits, and find out about funding for new employee training using On-The-Job Training and Apprenticeship. Staff are available to assist businesses with their job task analysis, employee handbook, worker orientation, written job descriptions and employee tax incentives. There are four (4) private interview rooms on site for intakes and employer recruitment. Five (5) conference/training rooms are available for meetings, workshops or business use. There is a small fee for outside agencies to use these rooms for non-workforce development purposes. Indicators Total Participants in Staff Assisted Activities 136 199 205 Individual Training Accounts (ITA) Sponsored 19 49 50 On-The-Job Training Contracts 13 15 15 Employed Worker Training 0 0 5 Key Goals Quickly assist unemployed workers with reemployment activities, allowing them to learn new occupational skills when appropriate, to enable them to find new employment during the on-going economic recovery. Assist area businesses to recruit the skilled workers they require, allowing them to grow with the economy. Continue to provide priority of service to unemployed veterans, returning them to the civilian workforce in an expedited manner. Support our job-seeking customers to maximize their successful job retention while working with business to reduce employee turn-over, thereby maintaining a highly skilled and productive workforce. Continue leadership and collaboration with our local partners at the Genesee County Career Center and continue the development of an enhanced Workforce Development System to bring better service at a lower price to all its customers. Continue our mission to be the premiere One Stop Center in GLOW as well as the State of New York. Continue to find ways to further increase our success in finding our people meaningful jobs leading to economic self-sufficiency. Develop alternative transportation methods to maximize employment opportunities in rural areas. Work with NYS Department of Labor to refine WIA program reports for the One Stop Operating System (OSOS). Increase our capability to reconcile the OSOS participant data. During, we will work to increase the ability to track performance utilizing the OSOS reports. Continue to assist local businesses in accessing special funding for training and upgrading their workforce. Continue our partnership with schools, training facilities, and other community agencies to prepare our job seekers and emerging youth to be part of our future quality workforce. Continue to assist the GCEDC with recruitment application, screening, assessment, and selection for their Food Processing Training Program. Provide representation on the Genesee County Youth Bureau, Literacy Genesee, Genesee County Business Education Alliance, Genesee County Transportation Coordinating Committee, Inter-Agency Council, GLOW Workforce Investment Board, GLOW Youth Council, Human Services Advisory Committee, Health and Human Services Focus Group, Economic Development Focus Group, Technology Focus Group, Genesee Community
College Perkins Advisory Board, and Chamber of Commerce Business Development Committee. Budget Summary Appropriations Proposed By Object Salary/Fringe $538,750 $ 582,375 $ 558,260 $ 579,557 $ 562,910 Equipment $ 500 $ 0 $ 500 $ 0 $ 500 Contractual $415,535 $ 310,984 $ 398,350 $ 325,809 $ 426,620 Total Appropriations $954,785 $ 893,359 $ 957,110 $ 905,366 $ 990,030 Total Revenue $954,785 $ 893,359 $ 957,110 $ 905,366 $ 990,030 Net County Support $0 $0 $0 $0 $0 FTE s 6.00 6.00 6.00 6.00 6.00 DIVISION: Adult Employment and Training Services Division Description The Workforce Investment Act of 1998 allows the Job Development Bureau to provide free employment and training services to adults (age 18 and older) who are unemployed or under employed as well as dislocated workers who were terminated, laid off or received notice of such action. Dislocated workers must demonstrate limited opportunity to return to previous industry or occupation. As a partner in the Career Center, the Job Development Bureau provides assistance to every individual accessing services in the Resource Room. During, the Job Development Bureau will be delivering resources to our local residents, to assist those who have lost their jobs, especially those affected during the economic recession. The primary goal will be to distribute services to these individuals, quickly enabling them to learn new occupational skills and to secure reemployment as businesses increase their hiring. All our programs and services are also available on a fee-paying basis to those who do not qualify for subsidy. The Job Development Bureau is also responsible for certifying eligibility for all customers who will have their costs covered by Federal and State funding. The Job Development Bureau assists our customers in developing a Career Plan that utilizes their strengths; identifies ways to overcome any barriers; and leads to a career where there are employment opportunities. Although many benefits come from participation in our programs, self-sufficiency is the final goal for every customer. The programs and services that enable our customers to achieve their career plan goals are: Career Exploration, Career Aptitude Assessments, Pre-Employment Skills Seminars, Remediation, Work Experience, Vocational and College Level Skills Training, On-the-Job Training, Placement Services, and Post-Placement Job Retention Remediation. While people are actively pursuing their career goal, temporary support is provided in the form of day care, transportation, clothing, and under special circumstances, financial support. Genesee County adults and dislocated workers benefit by having a coordinated system in place to make it easier
for them to achieve Career Employment Goals and financial independence for themselves and their families. Our area employers benefit by having a well prepared workforce capable of meeting their skill needs. Budget Summary Appropriations By Object Proposed Salary/Fringe $260,845 $288,267 $278,495 $300,513 $293,665 Equipment $ 0 $ 0 $ 0 $ 0 $ 0 Contractual $341,830 $234,519 $322,635 $271,310 $367,325 Total Appropriations $602,675 $522,786 $601,130 $571,823 $660,990 Total Revenue $602,675 $522,786 $601,130 $571,823 $660,990 Net Count Support $0 $0 $0 $0 $0 FTE s 3.25 3.25 3.25 3.25 3.25 Budget Highlights The Job Development Bureau is anticipating an increase of 9.1% in revenue from our Work force Investment Act Adult and Dislocated Worker funding sources, in our Fee For Services for ACCES Work Experience, in our Title V Senior Program for Work Experience, and DSS to cover wage and fringe increases. We continue to be the lead agency for the Career Center Lease Agreement and assume responsibility for the oversight and prepayment of all expenses to Gian Property associated with the rental of the Center and water usage; for all the Center partners, pending their later reimbursement. The Department of Labor is prepaying the Career Center expenses for cleaning, electric, and gas and billing the Job Development Bureau its share. The programs and services provided by the Job Development Bureau are required by Federal and State legislation, with these entities providing the revenue to operate the programs. For National and Statewide consistency, there are federal and state laws and regulations governing our programs. The Genesee County Legislature and the GLOW Workforce Investment Board also provide direction and local policies, which enable us to best meet the needs of our customers. Although no local funds are requested for the budget, the County does provide, as a contribution, some indirect costs through a variety of different supporting county departments. Through our efforts toward continuous improvement and better customer service, the quality of service that we are able to provide our residents far exceeds the minimums established by any funding source. DIVISION: Youth Employment and Training Services and Career Assessment Services Division Description Federal Workforce Investment Act funds allow us to provide free employment and training services to economically disadvantaged county youth that are 14 to 21 years of age. The Job Development Bureau provides a Summer Youth Employment Program (SYEP), a year round in-school program, and a year round out of school program to assist youth to secure employment. Many of the programs and services available for out of school youth are identical to those described under the Adult Employment and Training Services section.
The programs and services for in-school youth have been developed with the primary goals of promoting high school graduation, developing career goals, and preparing them for post secondary education or vocational training leading to employment upon graduation. Our emphasis is on Career Exploration, but our youth also learn what is expected of them to be competitive in today s job market. The program provides them with the information they need to make experience based decisions on the training they can receive during or after high school. Much of the information they receive will be from people working in the career. The program also provides the opportunity for many youth to secure their first job. Paid employment is provided using local nonprofit and for-profit employers. Other parts of the program include workshops to improve basic daily life skills, skills to assist them in securing and keeping a job, career aptitude assessments, tutoring, tuition assistance, and paid vocational training or on-the-job training as a permanent employee for a local employer. Our youth are involved in the above activities in order to achieve the competencies established for Basic Skills, Pre-Employment/Work Maturity skills, and Job Specific skills. Both the in-school and out-of-school youth also benefit from a special private sector program referred to as Limited Internship. Youth are selected by area employers for a position in their business. The employer has the opportunity to try the person out and if the youth completes the Internship successfully, they are hired in a permanent job. Youth are eligible for adult mentoring and follow-up services for up to twelve months under Title I of the Workforce Investment Act of 1998. All our programs and services are also available on a fee-paying basis to those who do not qualify for subsidy. Budget Summary Appropriations By Object Proposed Salary/Fringe $126,755 $144,743 $128,920 $137,507 $129,855 Equipment $0 $ 0 $0 $ 0 $ 0 Contractual $29,460 $43,160 $32,925 $24,384 $ 22,410 Total Appropriations $166,215 $187,903 $161,845 $161,891 $152,265 Total Revenue $166,215 $187,903 $161,845 $161,891 $152,265 Net County Support $0 $0 $0 $0 $0 FTE s 1.00.75.75.75.75 Budget Highlights This division s proposed expenditures for are lower as we are projecting a 5.9% decrease due to a decrease in the Retirement rate, and WIA Work Experience wages & fringe. All programs and services provided by the Job Development Bureau are mandated by Federal and State legislation with these entities providing the revenue required to operate the programs. For National and Statewide consistency, there are federal and state laws and regulations governing our programs. The Genesee County Legislature and the GLOW Workforce Investment Board also provide direction and local policies, which enable us to best meet the needs of our customers. Although no local funds are requested for the budget, the County does provide as a contribution some indirect costs through a variety of different supporting county departments. Through our efforts towards continuous improvements, the level of service that we are able to provide our residents far exceed the minimums established by the funding source.
DIVISION: GLOW WORKFORCE INVESTMENT BOARD Division Description The Job Development Bureau, through an agreement with the Workforce Investment Board (WIB), serves as the Fiscal Agent for the GLOW WIB and also serves as the employer for the GLOW WIB Manager and staff. Budget Summary Appropriations By Object Proposed Salary/Fringe $141,150 $149,365 $150,845 $141,537 $139,390 Equipment $500 $ 0 $ 500 $ 0 $ 500 Contractual $44,245 $ 33,304 $42,790 $ 30,115 $ 36,885 Total Appropriations $185,895 $182,669 $194,135 $ 171,652 $176,775 Total Revenue $185,895 $182,669 $194,135 $ 171,652 $176,775 Net County Support $0 $0 $0 $0 $0 FTE s 2.00 2.00 2.00 2.00 2.00 Budget Highlights This division s estimated expenditures for are lower. We are anticipating an 8.9% decrease in WIB funds, primarily due to decreases in the retirement rate; a change in medical for Mary Lou Hamm from Family to Two Adults; zero dollars for Unemployment payments; and the reduction in Fiscal services cost from $7600 to $1000. WIB s reporting will now be done by the Grant Recipient, Livingston County. Genesee County will continue to do WIB s payroll, pay vouchers, and provide information for both the Program Year and County Budgets. WIB expenses will also now be invoiced on a monthly basis to Livingston County for reimbursement. WIB will also continue to use staff at the Genesee County Job Development and Wyoming County Community Action to more efficiently conduct monitoring requirements that were previously assigned to a staff member. The Federal Workforce Investment Act requires each area to have a Workforce Investment Board. In 2001, the Chief Elected Officials and the Workforce Investment Board (WIB) agreed to have one of the GLOW counties serve as the sponsor of the WIB operations. This decision was based on being able to provide the service more efficiently and at a lower cost than setting up a completely separate full time entity; which in many respects, would duplicate what a County is able to provide delivering employment and training programs. There is no request for local funds for the budget, but the County does contribute to our effort through the indirect support of general operations. The Workforce Investment Board members donate their time in partnership with the Chief Elected Official of the Genesee, Livingston, Orleans, and Wyoming Workforce Investment Area providing oversight, setting policies, and approving annual operating plans and programs. INDICATORS Total Allocation <1 $641,140 $690,651 $644,930 <1 Reflects only the funds received through the Federal Workforce Investment Act for the operations of the GLOW Workforce Investment Board.