ORGANIZATIONAL CHART ADULT, DISLOCATED WORKER AND YOUTH EMPLOYMENT AND TRAINING SERVICES; CAREER ASSESSMENTS DIRECTOR GLOW WORKFORCE INVESTMENT BOARD DEPARTMENT DESCRIPTION The Job Development Bureau s purpose is to provide programs and services which will result in our customers becoming self sufficient, achieving their career goals, and becoming part of the skilled workforce of Genesee County and the surrounding labor market area. Our customers are sponsored only for careers where there is sufficient employer demand. Our services result in an improved economic as well as social environment for all Genesee County residents and businesses. The Job Development Bureau is a major partner in the Genesee County Career Center at 587 East Main Street in Batavia. The other major partners are the New York State Department of Labor Division of Employment & Workforce Solutions and the GLOW Workforce Investment Board (WIB). Part time partners include the GCC Adult Educational Opportunities Center (AEOC), Literacy Genesee, NYS ACCES-VR (formerly VESID), Experience Works, GLOW Disability Employment Initiative, and Iroquois Job Corps. As a partner in the Career Center, the Job Development Bureau staff assist a broad range of customers providing services as part of the seamless workforce development system in GLOW. The Job Development Bureau provides direct services to all unemployed and under employed adults, high school students, dropouts, out of school youth, public assistance recipients and others who have barriers inhibiting them from securing and retaining employment. The businesses of our area represent the major customer in this demand-side based workforce development system benefiting from our recruitment, assessment, training services and intense workforce preparation for GLOW residents. The Job Development Bureau provides our job-seeking customers with help in selecting the appropriate career; developing a plan to assure success; and securing financial assistance to cover the costs of their training. Many years ago, to avoid duplication of services and extra administrative expenses, the Office for the Aging combined their older worker employment resources with those of the Job Development Bureau, allowing us to provide seamless employment services to their customers as well. One employment and training system has been more economical and also has enabled Office for the Aging customers to receive a wider range of high quality employment services at the Career Center. Vocational and academic training, as well as remediation, is provided at the Career Center through agreements with a variety of community agencies, which include: educational agencies, employers, and non-profit agencies. The Job Development Bureau is an authorized training agency for the National Retail Federation (NRF) in Customer Service and Sales and is the only certified testing location for NRF in GLOW. We also provide training for entrepreneurs wishing to start E-businesses. Daycare, transportation, special counseling, and other services are provided on both a contractual and non-contractual basis. This year, the NYS Department of Labor required Workforce Investment Areas to provide curriculum and testing for out of school youth in the National Work
Readiness Certification(NWRC). The Job Development Bureau became a certified NWRC test site for GLOW and provided testing for Genesee and Orleans County youth. The Job Development Bureau is also a certified Work Keys testing agency. The Job Development Bureau receives its direction through the Genesee County Legislature, NYS Department of Labor, GLOW Workforce Investment Board, and the Human Service Advocacy Committee. Genesee County does not provide any direct local funding to the Job Development Bureau. The County does provide in-kind services, which enable the Bureau to use more of its Federal and State funding on services directly benefiting our customers. The GLOW Workforce Investment Board members donate their time in partnership with the Chief Elected Officials of the GLOW Workforce Investment Area providing oversight, setting the policies, and approving annual programs and operating plans. The Job Development Bureau is an active partner in the Genesee County Comprehensive Plan process, providing representation on the Health and Human Services Focus Group, Economic Development Focus Group, and the Technology Focus Group. The Job Development Bureau also serves on the Genesee County Transportation Coordinating Committee, Genesee County Interagency Council, Genesee County Youth Bureau Board, GLOW Workforce Investment Board, GLOW Youth Council, Literacy Genesee, the Genesee Community College Perkins Advisory Board, and the Chamber of Commerce Business Development Committee. Strategic Framework Mission Providing our Area Employers With the Quality Workforce That Will Enable Them to Prosper and Grow, While Enabling our Job Seekers to Achieve Quality Education, Training and Meaningful Careers for a Brighter Future." Key Accomplishments In the last program year, 2,550 individual customers visited the Genesee County Career Center, making 16,104 total visits and averaging 6.3 visits per person. The Job Development Bureau assisted 205 participants with Workforce Investment Act (WIA) funded services. The Job Development Bureau and the Genesee County Career Center staff processed job orders from 132 area businesses, listing 181 job orders for a total of 565 jobs in the Genesee region. As a result, the Career Center assisted 1,318 job seekers to secure new employment through our services. The Job Development Bureau and the Genesee County Career Center received a national broadband technology grant under the Broadband Technology Opportunities Program (BTOP), funded through the National Telecommunications and Information Administration (NTIA) and the Recovery Act. The Genesee County Career Center received a Tandberg 52 inch Interactive Video Conferencing unit, valued at more than forty thousand dollars. The Career Center hosted twenty-three (23) interactive video training sessions over the past year. Additionally, the Career Center participated in thirty-two (32) staff development webinars featuring our 77 inch SMART Board and supporting laptop computer, purchased through a previous grant from NYS Department of Labor. Utilizing these video conferencing tools provides a low cost alternative to out of county training and allows the Career Center to host regional training sessions for area partners. The Job Development Bureau participated in fifty-two (52) on-site employer specific job recruitments at the Career Center. The Job Development Bureau provided On-the-Job Training funds valued at more than $34,245 to seven (7) Genesee County businesses in order to provide skill training to seven (7) new workers. The Job Development Bureau sponsored eighteen (18) individuals to attend occupational classroom training, providing over$117,284 in financial aid for tuition and books. The Summer Youth Program served forty-two (42) youth in (+ 50%) at twenty-six (26) worksites (+18%) through out Genesee County. Ten (10) of the worksites were For-Profit businesses (38%) and sixteen (16) were Non-Profit businesses. Additionally, the Job Development Bureau assisted fifteen (15) youth to secure unsubsidized jobs for the summer, bringing the total youth served in the Summer Youth Program to fifty-seven (57), a 73% increase from the previous year program of thirty-three (33) youth. The increase resulted from a 59% increase in
TANF Summer Youth funding for. The Job Development Bureau continued to provide Fee-For-Service assessment and individualized job development/placement services to NYS VESID and offered local employers Fee-For-Service skill assessment testing for new job applicants. We also provide individualized job development and placement services for recipients of SSI and SSD through the Social Security Administration s Ticket to Work program. Revenues from Fee- For -Service activities increased 47% for the last year. The Career Center has increased the number of workshops being offered to the public for no charge from ten (10) to twelve (12) during the year. Our workshops cover the topics of resume writing, interviewing skills, career exploration, networking job club, job applications and cover letters, navigating the civil service system for jobs, job search techniques, basic computer skills, email use, and LinkedIn as a job search tool. The Career Center conducted one hundred and thirty-four (134) workshops over the last year. The Career Center also is partnering with the New York State Library Broadband Technology Program through the NIOGA Library System. This project is providing increased access for our customers to technical support and training in the use of high speed E-services and computer software. Classes are provided at the Career Center using our SMART Board and the project s fourteen (14) portable laptops. Topics include basic computer, email, Facebook, file management for Window 7, internet for job seekers, basic internet, intro to LinkedIn, intro to Twitter, intro to Wikipedia, Gaga for Google, mail merge, Microsoft Access, Microsoft Excel, and Microsoft Word. The project provided forty-four (44) workshops at the Career Center over the last year. The Job Development Bureau has continued to update our Career Center Web Page. The Web Page describes the complete menu of services available for all our other partners in the Genesee County Career Center. Our monthly Calendar of Events continued to be published on our Web Page each month, expanding the number of customers who have access to these valuable job seeking and job keeping services. The dates of all our free workshops and business recruitments were included on the Calendar. The Job Development Bureau continued to utilize the weekly WBTA Genesee County Radio Show to promote our programs and services. The Job Development Bureau again achieved 100% of our federal and state performance benchmarks and spending requirements. We also satisfied all program and fiscal monitoring/reporting requirements. Department Overview The Job Development Bureau has taken the initiative to increase collaboration and customer service with our partner agencies, both in Genesee County and the entire GLOW region. Job Development continues to look for ways to eliminate duplication and leverage our limited diminishing resources with those of partner agencies. The Job Development Bureau is located at the Eastown Plaza in Batavia where we are the lead agency in the Genesee County Career Center. The Genesee County Career Center was the first full service One-Stop site in GLOW and currently is one of three One-Stop locations in GLOW. We have received both New York State and GLOW Workforce Investment Board Certification, which allows us to provide coordinated programming for all Adults, Dislocated Workers, Trade Readjustment Act recipients and Youth. Veterans Employment programs, Wagner Peyser activities, and Unemployment Insurance Re-Employment Activities (REA) are also provided at the Career Center through the NYS Department of Labor Division of Employment & Workforce Solutions. Additionally, the staff of the Genesee, Livingston, Orleans, and Wyoming (GLOW) Workforce Investment Board are located at the Genesee County Career Center. Literacy Genesee, NYS ACCES-VR(formerly VESID), Genesee Community College s Adult Educational Opportunities Center (AEOC), Experience Works, GLOW Disability Employment Initiative, and Iroquois Job Corps also have a part-time presence, offering additional opportunities to collaborate in the Center to assist our customers. Since it opened in January 2000, the Career Center has been an important resource to both Businesses and Job Seekers. The Resource Room has nine (9) Internet connected computers, which enable job seekers to look for employment opportunities on line and do career exploration into minimum job qualifications, pay rate and local demand. The Job Development staff members assist our customers to develop cutting edge resumes, which can then be sent electronically to employers for quicker consideration. A telephone bank is also available to arrange interviews or network with employers. Businesses can use the Resource Room to research local labor market
information such as local employee availability and competitive wage information by industry. Businesses can list their job openings on America s number one Internet job site, Job Central, at no charge and find out about funding for new employee training using On-The-Job Training and Apprenticeship. Staff are available to assist businesses with their job task analysis, employee handbook, worker orientation, written job descriptions and employee tax incentives. There are four (4) private interview rooms on site for intakes and employer recruitment. Five (5) conference rooms are available for meetings, workshops or business use. There is a small fee for outside agencies to use these rooms for non-workforce development purposes. Indicators Total Participants in Staff Assisted Activities 542 205 198 Individual Training Accounts (ITA) Sponsored 30 18 18 On-The-Job Training Contracts 5 7 7 Employed Worker Training 42 0 25 Key Goals Quickly assist unemployed workers with reemployment activities, allowing them to learn new occupational skills when appropriate, to enable them to find new employment during the economic recovery. Assist area businesses to recruit the skilled workers they require, allowing them to grow with the economy. Support our job-seeking customers to maximize their successful job retention while working with business to reduce employee turn-over, thereby maintaining a highly skilled and productive workforce. Continue leadership and collaboration with our local partners at the Genesee County Career Center and continue the development of an enhanced Workforce Development System to bring better service at a lower price to all its customers. Continue our mission to be the premiere One Stop Center in GLOW as well as the State of New York. Continue to find ways to further increase our success in finding our people meaningful jobs leading to economic self-sufficiency. Develop alternative transportation methods to maximize employment opportunities in rural areas. Work with NYS Department of Labor to refine WIA program reports for the One Stop Operating System (OSOS). Increase our capability to reconcile the OSOS participant data. During, we will work to increase the ability to track performance utilizing the OSOS reports. Continue to assist local businesses in accessing special funding for training and upgrading their workforce. Continue our partnership with schools, training facilities, and other community agencies to prepare our job seekers and emerging youth to be part of our future quality workforce. Provide representation on the Genesee County Youth Bureau, Literacy Genesee, Genesee County Business Education Alliance, Genesee County Transportation Coordinating Committee, Inter-Agency Council, GLOW Workforce Investment Board, GLOW Youth Council, Human Services Advisory Committee, Health and Human Services Focus Group, Economic Development Focus Group, Technology Focus Group, Genesee Community College Perkins Advisory Board, and Chamber of Commerce Business Development Committee.
Budget Summary Appropriations Proposed By Object Salary/Fringe $810,455 $ 667,229 $ 598,895 $ 587,828 $ 538,750 Equipment $ 3,000 $ 0 $ 500 $ 0 $ 500 Contractual $408,310 $ 302,615 $ 470,995 $ 315,388 $ 415,535 Total Appropriations $1,221,765 $ 969,844 $1,070,390 $ 903,216 $ 954,785 Total Revenue $1,221,765 $ 969,844 $1,070,390 $ 903,216 $ 954,785 Net County Support $0 $0 $0 $0 $0 FTE s 8.25 8.25 7.00 6.25 4.00 DIVISION: Adult Employment and Training Services Division Description The Workforce Investment Act of 1998 allows the Job Development Bureau to provide free employment and training services to adults (age 18 and older) who are unemployed or under employed as well as dislocated workers who were terminated, laid off or received notice of such action. Dislocated workers must demonstrate limited opportunity to return to previous industry or occupation. As a partner in the Career Center, the Job Development Bureau provides assistance to every individual accessing services in the Resource Room. During, the Job Development Bureau will be delivering resources to our local residents, to assist those who have lost their jobs during the economic recession. The primary goal will be to distribute services to these individuals, quickly enabling them to learn new occupational skills and to secure reemployment as businesses begin hiring during the recovery. All our programs and services are also available on a fee-paying basis to those who do not qualify for subsidy. The Job Development Bureau is also responsible for certifying eligibility for all customers who will have their costs covered by Federal and State funding. The Job Development Bureau assists our customers in developing a Career Plan that utilizes their strengths; identifies ways to overcome any barriers; and leads to a career where there are employment opportunities. Although many benefits come from participation in our programs, self-sufficiency is the final goal for every customer. The programs and services that enable our customers to achieve their career plan goals are: Career Exploration, Career Aptitude Assessments, Pre-Employment Skills Seminars, Remediation, Work Experience, Vocational and College Level Skills Training, On-the-Job Training, Placement Services, and Post-Placement Job Retention Remediation. While people are actively pursuing their career goal, temporary support is provided in the form of day care, transportation, clothing, and under special circumstances, financial support. Genesee County adults and dislocated workers benefit by having a coordinated system in place to make it easier for them to achieve Career Employment Goals and financial independence for them and their families. Our area employers benefit by having a well prepared workforce capable of meeting their skill needs.
Budget Summary Appropriations By Object Proposed Salary/Fringe $421,795 $315,633 $330,825 $299,788 $260,845 Equipment $ 1,500 $ 0 $ 0 $ 0 $ 0 Contractual $299,360 $244,735 $377,490 $259,073 $341,830 Total Appropriations $722,655 $560,368 $708,315 $558,861 $602,675 Total Revenue $722,655 $560,368 $708,315 $558,861 $602,675 Net Count Support $0 $0 $0 $0 $0 FTE s 5.00 4.00 4.00 3.00 3.00 Budget Highlights The Job Development Bureau is anticipating a 14.9% decrease in revenue from our Work force Investment Act Adult and Dislocated Worker funding sources, as well as decreases in our Fee for Services, Title V Senior Program and the Transitional Jobs grant. We are again the lead agency for the Career Center Lease and assuming responsibility for the additional oversight and prepayment of expenses for all the Center partners, pending their later reimbursement. The programs and services provided by the Job Development Bureau are required by Federal and State legislation, with these entities providing the revenue to operate the programs. For National and Statewide consistency, there are federal and state laws and regulations governing our programs. The Genesee County Legislature and the GLOW Workforce Investment Board also provide direction and local policies, which enable us to best meet the needs of our customers. Although no local funds are requested for the budget, the County does provide, as a contribution, some indirect costs through a variety of different supporting county departments. Through our efforts toward continuous improvement and better customer service, the quality of service that we are able to provide our residents far exceeds the minimums established by any funding source. DIVISION: Youth Employment and Training Services and Career Assessment Services Division Description Federal Workforce Investment Act funds allow us to provide free employment and training services to economically disadvantaged county youth that are 14 to 21 years of age. The Job Development Bureau provides a Summer Youth Employment Program (SYEP), a year round in-school program, and a year round out of school program to assist youth to secure employment. Many of the programs and services available for out of school youth are identical to those described under the Adult Employment and Training Services section. The programs and services for in-school youth have been developed with the primary goals of promoting high school graduation, developing career goals, and preparing them for post secondary education or vocational training leading to employment upon graduation. Our emphasis is on Career Exploration, but our youth also learn what is expected of them to be competitive in today s job market. The program provides them with the
information they need to make experience based decisions on the training they can receive during or after high school. Much of the information they receive will be from people working in the career. The program also provides the opportunity for many youth to secure their first job. Paid employment is provided using local nonprofit and for-profit employers. Other parts of the program include workshops to improve basic daily life skills, skills to assist them in securing and keeping a job, career aptitude assessments, tutoring, tuition assistance, and paid vocational training or on-the-job training as a permanent employee for a local employer. Our youth are involved in the above activities in order to achieve the competencies established for Basic Skills, Pre-Employment/Work Maturity skills, and Job Specific skills. Both the in-school and out-of-school youth also benefit from a special private sector program referred to as Limited Internship. Youth are selected by area employers for a position in their business. The employer has the opportunity to try the person out and if the youth completes the Internship successfully, they are hired in a permanent job. Youth are eligible for adult mentoring and follow-up services for up to twelve months under Title I of the Workforce Investment Act of 1998. All our programs and services are also available on a fee-paying basis to those who do not qualify for subsidy. Budget Summary Appropriations By Object Proposed Salary/Fringe $189,305 $172,761 $129,400 $150,493 $136,755 Equipment $500 $ 0 $0 $ 0 $ 0 Contractual $57,655 $31,326 $44,555 $19,981 $ 29,460 Total Appropriations $247,460 $204,087 $173,955 $170,474 $166,215 Total Revenue $247,460 $204,087 $173,955 $170,474 $166,215 Net County Support $0 $0 $0 $0 $0 FTE s 2.00 2.00 2.00 1.50 1.00 Budget Highlights This division s estimated expenditures for are lower as we are projecting a 4.3% decrease in our combined WIA Youth, TANF and APY funding. We have not been refunded for our APY program for. However, we are projecting increases in both our WIA Youth and TANF, that will come close to eliminating our loss from APY. All programs and services provided by the Job Development Bureau are mandated by Federal and State legislation with these entities providing the revenue required to operate the programs. For National and Statewide consistency, there are federal and state laws and regulations governing our programs. The Genesee County Legislature and the GLOW Workforce Investment Board also provide direction and local policies, which enable us to best meet the needs of our customers. Although no local funds are requested for the budget, the County does provide as a contribution some indirect costs through a variety of different supporting county departments. Through our efforts towards continuous improvements, the level of service that we are able to provide our residents far exceed the minimums established by the funding source.
DIVISION: GLOW WORKFORCE INVESTMENT BOARD Division Description The Job Development Bureau, through an agreement with the Workforce Investment Board (WIB), serves as the Fiscal Agent for the GLOW WIB and also serves as the employer for the GLOW WIB Manager and staff. Budget Summary Appropriations By Object Proposed Salary/Fringe $199,355 $178,835 $138,670 $137,548 $141,150 Equipment $1,000 $ 0 $ 500 $ 0 $ 500 Contractual $51,295 $ 26,553 $48,950 $ 36,332 $ 44,245 Total Appropriations $251,650 $205,388 $188,120 $ 173,880 $185,895 Total Revenue $251,650 $205,388 $188,120 $ 173,880 $185,895 Net County Support $0 $0 $0 $0 $0 FTE s 3.00 2.25 2.00 1.75 2.00 Budget Highlights This division s estimated expenditures for are lower. We are anticipating a 9.1% decrease in WIB funds. We have decreased expenses for travel, training, etc. and we are using more efficient means to conduct monitoring requirements that were previously assigned to a staff member. The Federal Workforce Investment Act requires each area to have a Workforce Investment Board. In 2001, the Chief Elected Officials and the Workforce Investment Board (WIB) agreed to have one of the GLOW counties serve as the sponsor of the WIB operations. This decision was based on being able to provide the service more efficiently and at a lower cost than setting up a completely separate full time entity; which in many respects, would duplicate what a County is able to provide delivering employment and training programs. There is no request for local funds for the budget, but the County does contribute to our effort through the indirect support of general operations. The Workforce Investment Board members donate their time in partnership with the Chief Elected Official of the Genesee, Livingston, Orleans, and Wyoming Workforce Investment Area providing oversight, setting policies, and approving annual operating plans and programs. INDICATORS Total Allocation <1 $762,853 $669,156 $545,186 <1 Reflects only the funds received through the Federal Workforce Investment Act for the operations of the GLOW Workforce Investment Board.