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General Manager s Report September 2018 WSSC takes top honors at TriCon again!
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Employees save the life of Temple Hills colleague Innovative pilot for cleaning water Peracetic acid treatment at Parkway WRRF Initiated through Innovation Workshops
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Testing new automatic flushing device for water mains Upgrading infrastructure in Bethesda Tilden Lane 66-inch PCCP water main replacement Three miles of water main replacement in and around downtown Bethesda
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Public meetings held on Capital Improvements Program One in each county Focus on upgrading and replacing aging infrastructure Spending Affordability meetings held between county staff and WSSC Finance
WSSC scores at TriCon! Tapping team takes top honors in regional ThreePeat! Top Ops teams come in first & third Teams will represent CSAWWA at ACE 19 Operations Challenge team competes for first time in 20 years And wins! Will represent CWEA next month at WEFTEC 2018
H 2 OPeople recognized at TriCon Chesapeake Water Environment Association Laboratory Analyst Award to Ashrafi Begum Outstanding Service Award to Angela Ballard-Landers
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Celebrating Hispanic Heritage Month Maryland Hispanic Business Conference Maryland Hispanic Gala County Fairs Blue Tie Ball September 29
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Block Party Leaders on the Same Page Come in Unity Sessions Anacostia - September 5
FY 2017 2019 Core Commission Mission Dashboard Enhance Customer Experience & Community Engagement September 2018 2017 HomeServe August 2016 July 2018 Product Monthly Cost Contracts Completed Repairs HomeServe's Repair Cost/Customer Savings HomeServe's Estimated Revenue Water Service Line $3.99 74,470 1,595 $2,487,336 $5,142,097 Sewer/Septic Line $5.49 40,584 1,474 $845,309 $2,867,627 Bundle(WSL and SSL) $5.99 7,919 626 $597,388 $792,513 Interior Plumbing and Drainage $9.99 18,485 3,483 $1,181,158 $2,101,776 Total 141,458 7,178 $5,111,190 $10,904,012 IssueTrakr August 2018 211 Concerns Opened Billing : 53 Customer Service: 33 HomeServe: 2 101 New Customer Accounts 2,031 Total Customer Accounts 6 Total Compliments 196 Concerns Closed Operations: 68 Quality of Service: 55 100 Percent of Calls Answered Delinquent Accounts Accts. Considered Delinquent 17 Days After Due Date 80 $14,000,000.00 $12,000,000.00 60 $10,000,000.00 $8,000,000.00 40 $6,000,000.00 $4,000,000.00 20 0 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun FY 2018 FY 2019 Target $2,000,000.00 $0.00 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Government Multi-Family Units FY 2018 TOTAL Commercial Residential Achieve Business Process Excellence & Maintain Financial Stability FY 2018 Total Operating Revenue * FY 2018 Net Operating Expenses * $160,000,000 $140,000,000 $120,000,000 $100,000,000 $80,000,000 $652,503,000 YTD $140,000,000 $120,000,000 $100,000,000 $80,000,000 $627,707,000 YTD $60,000,000 $60,000,000 $40,000,000 $40,000,000 $20,000,000 $0 $20,000,000 $0 FY 2018 Actual FY 2018 Actual * Final FY 2018 financial information available in late September.
Improve Infrastructure 90 80 Basement Backups 20 Sanitary Sewer Overflows 70 60 15 50 40 10 30 20 5 10 0 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun 0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun FY 2019 5 Yr Avg. FY 2019 5 Yr. Avg. 200.0 Water Production Wastewater Treatment Includes Wastewater Treated at Blue Plains 180.0 160.0 140.0 250.0 200.0 MGD 120.0 100.0 80.0 60.0 MGD 150.0 100.0 40.0 20.0 50.0 0.0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 0.0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun FY 2018 Actual FY 2019 Actual FY 2018 FY 2019 Water Main Breaks & Leaks by Pipe Age August Permanent Paving Work Orders Average Completion Time 26 8 4 60 Total 22 Number of Days 140 120 100 80 60 40 20 Under 25 yrs 25-50 yrs 0 July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Over 50 years Unknown Days to Complete FY19 Days to Complete FY18 Goal to Complete Employee Engagement 140 120 100 80 60 40 20 0 FY 2019 Vacancies vs. Active Recruitments 800 700 600 500 400 300 200 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun FY 2019 Vacancies vs. Active Recruitments 100 Active Recruitments Positions Filled 0 Inactive Recruitments Avg. Days to Fill FY 2019 Eligible Retirements - Current and Future As of June 2018 270 171 254 223 248 341 263 433 Eligible Now Eligible w/in 1 Yr Eligible w/in 3 Yrs Eligible w/in 5 Yrs Full Retirement Early Retirement