Name of Program: Aegis Sites Operations and Maintenance contract (O&M) Name of Program Leader: Joan McCullough Phone Number: 856-722-5010 Email: joan.d.mcccullough@lmco.com Postage Address: Lockheed Martin 199 Borton Landing Rd Moorestown, NJ Name of Customer Representative: Robert LaPlume II Phone Number: 856-722-2018 Email: Robert.laplume@navy.mil Bio for program leader: Joan currently serves as the Program Management Manager for New Jersey (NJ) and Virginia Land Based Test Sites. She holds responsibility for the management of Aegis NJ Sites Operations and Maintenance (O&M) contract. The $50M/year program requires coordination among the Aegis development sites and various functional teams to ensure equipment hardware and software, networks (classified and unclassified) and security are all maintained to support Aegis Development. As PM, Joan works closely with AEGIS Technical Representatives to define contract requirements and meet deliverables including site availability metrics, information assurance data/infocon reports, Spent and Committed reports and projections for site test hours. Additionally, Joan is a trainer for EVMS Trainer, Advanced Program Performance Management She is certified both Program and Capture Management Prior to her work as NJ and VA sites PM, Joan was responsible for program management of Aegis Performance Based Logistics with NAVICP Mechanicsburg, PA. This $10M/year FFP contract provides supply support for the Aegis Weapon System. In 2009, Joan graduated from Program Management Development Program, a selective program that accepted only 30 of 10,000 LM MS2 employees. The 18-month course provided world-class training at various MS2 Locations throughout the US. In addition to her current position as PM for NJ O&M sites and VA sites engineering. In 2001-2005, Joan was a lead Provisioning/Modeling/Moorestown Depot representative on numerous contracts including AEGIS Production and Development, FMS programs, Ballistic Missile Defense, Norway, LCS and DDG1000. Joan Mccullough started at Lockheed Martin in Sep 2001. Before working at Lockheed Joan raised her two children (Evan 17 and Sarah 15) and worked at night as a Math Tutor/Teacher. Prior to that she was a High School Economics and Government teacher and Supervisory Aide teaching High School "At Risk" students and English as a Second Language (ESL) Students. Right out of college she worked for the USN as a Logistics Management Specialist at Naval Inventory Control Point Philadelphia (NAVSUP). She managed Aviation parts for A7, A6 and F18 Aircraft. 2012 AVIATION WEEK PROGRAM EXCELLENCE INITIATIVE 1
Phase I Program Narrative - 1 The Aegis Sites and Operation and Maintenance (O&M) contract is a large development function at the heart of the U.S. Navy s AEGIS Weapon System program. Decades of AEGIS evolution and lessons-learned are brought to bear to manage product baselines through various phases, pace emergent threats, modernize legacy equipment, and ensure interoperability with allies across a growing installed base of more than 100 ships. Today s customer environment requires smart, agile program execution approach focused on delivering value affordably and efficiency. To be successful, the decades-old O&M contract continues to improve, transform and innovate just like the AEGIS system itself. This makes O&M a consistent birthplace of best practices at Lockheed Martin. Lessons in program execution, especially relevant in today s context of affordability, are highlighted below for the Aviation Week Evaluation Team s consideration What is AEGIS? The AEGIS Weapon System is the backbone of the U.S. Navy s Surface Combatant Fleet and a growing number of allied navy fleets. It is a complete sensors and weapons package that is seamlessly integrated with powerful command and control software. AEGIS is capable of simultaneously defending against 21st-century air, ballistic missile, surface, and underwater threats. To date the system has been installed on 101 ships in six countries, and another 18 ships are currently under construction or planned. Today s AEGIS is a ninth-generation system that benefits from decades of continued hardware and software upgrades since its first delivery. These enhancements ensure that the system remains state-of-the-art and relevant to meet national security needs. O&M Contract Description At the heart of the AEGIS development cycle is a set of Navy and Lockheed Martin facilities and activities that develop and integrate new equipment and software. Aegis O&M is comprised of four major Work structures: Combat Systems Engineering Development Sites (CSEDS), Naval Systems Computing Center (NSCC) Development Sites, Common Sites and Baseline Support and Program Management Office Value Creation: System development testing starts with computer program code test and runs through single element testing and system-to-system interoperability testing. The result of the work done on this O&M contract is a system that is ready for Navy certification then delivery to the surface fleet. As a result, the O&M Contract offers valuable lessons in transitioning through the critical final phases of program development.
Phase I Program Narrative - 2 Metrics: This past Year O&M has received the MS2 Program Performance Excellence Award for two (2) quarters in a row. The Program Performance Excellence Award (PPEA) is to recognize teams who raise the bar. LM Leadership Team uses several criteria to identify programs that we will consider for the PPE award. These include: Cost and Schedule Performance indices greater than 1.0 Customer Performance - CPAR Scores greater than 4.25: O&M contract has received five consecutive years of Exceptional ratings on CPARS Award Fee/Incentive Fee greater than 92%: O&M has received 100% for past 10 incentive fees Estimate at Complete less than BAC Organizational Processes: To meet our customers needs for affordability, O&M mastered the art of doing more with the same. From 2006 until 2011, the contract has evolved from supporting 17 programs to 27 programs among the sites in New Jersey. Additionally, total task hours have increased exponentially. In 2006 the program tested approximately 40,000 test hours per year. In 2012 we will test in excess of 100,000 hours. All of this has occurred as we increased our availability metrics and exceeded thresholds while maintaining a flat budget profile across a decade of effort. Lessons for achieving affordability goals are simple- incorporate affordability into your team s culture. The team is constantly working to achieve affordability goals. The lesson is to exploit opportunities every day. Whether utilizing macros to develop a required report or automation of processes, the program should implement these efforts and capture return on investment. Folding affordability initiatives into your earned value systems achieves more with less. In this past year, the team evidenced the value of the following initiatives: Value Stream Analysis: The O&M team mapped the hours needed to review Computer Program Orders developed by LM and removed non value-added steps without any impact to the impeccable record of quality and on-time delivery. The changes resulted in a 25% reduction in cycle time.
Phase I Program Narrative - 3 Improved lighting: CSEDS currently employs outdated (soon to be obsolete) and inefficient lighting systems to illuminate the facility. Once more efficient lighting systems are installed; the site can improve energy efficiency. The exploitation of a more efficient lighting system resolves the risk of end of life issues but also results in increase savings in utilities costs Automation: O&M team manually compiles the projections for sites test hours. The projection collection, actuals reporting and reconciliation are manual. We are automating to reduce cycle time and increase accuracy. Review Board: The O&M Office established a Material review board for all Vendor Service Agreements (VSA) to review justification and ensure procurement of SW and HW support is appropriate. The result has been a reduction in labor and increased scrutiny on VSAs, their need and their costs. Adapting to Complexity: The O&M Program demonstrates a robust process that delivers results within a complex execution environment and an aging infrastructure (One site is over 50 years old and still provides over 50,000 test hours per year with 99% availability). As a result, the team successfully manages the program s growing scope while continuing to deliver quality, cost, and schedule commitments. The NJ Sites Aegis O&M supports CSEDS, NSCC and SPY- 1A sites. These efforts include site operation, site maintenance, equipment maintenance, engineering/test/network support, test directors, technicians at each site. The team also works all portions of Quality Assurance, Data Management and Configuration Management for computer program deliveries in support of baseline development. The team also supports the development and maintenance of dozens of Tools used for Aegis work and we ensure we maintain Vendor Service Agreements which include hardware maintenance for equipment at the sites and software maintenance and software license renewal for Aegis efforts.
Phase I Program Narrative - 4 The message is that the O&M Program continues to increase its scope and exceeds its requirements while remaining affordable. The scope is robust and continues to grow. The NJ Sites Aegis O&M supports CSEDS, NSCC and SPY-1A sites. These efforts include site operation, site maintenance, equipment maintenance, engineering/test/network support, test directors, technicians at each site. The team also works all portions of Quality Assurance, Data Management and Configuration Management for computer program deliveries in support of baseline development. We also support the development and maintenance of dozens of Tools used for Aegis work and we ensure we maintain Vendor Service Agreements which include hardware maintenance for equipment at the sites and software maintenance and software license renewal for Aegis efforts.