Request for Information (RFI) Contact Person: Kimberly Maslonka Telephone: (480)295-2145 Individual and Family Affairs Administrator E-mail: maslonkak@mercymaricopa.org 4350 E. Cotton Center Blvd., Building D Phoenix, Arizona 85040 Send responses to: Kimberly Maslonka at maslonkak@mercymaricopa.org DESCRIPTION: Information and Referral Resource Center INFORMATION DUE DATE: October 13, 2014 AT 3:00 P.M., Arizona Time PLEASE FORWARD QUESTIONS CONCERNING THIS REQUEST FOR INFORMATION (RFI) to Kimberly Maslonka, VIA E-MAIL, maslonkak@mercymaricopa.org ON OR BEFORE October 06, 2014 AT 5:00 P.M., ARIZONA TIME. TELEPHONIC QUESTIONS SHALL NOT BE ACCEPTED. Responses to this RFI must be submitted to Mercy Maricopa Integrated Care (on or prior to the time and date and at the location indicated above. Late responses may not be considered. All responses must be typewritten. Additional instructions for preparing a response are included in this request. RESPONDENTS ARE STRONGLY ENCOURAGED TO CAREFULLY READ THE ENTIRE RFI Page 1
1. Overview/Purpose Page 3 2. Program Description Page 3-4 3. Definitions Page 4-5 4. Eligibility/Request Page 5 5. How to Respond Page 5-7 Page 2
OVERVIEW: Mercy Maricopa Integrated Care (Mercy Maricopa) is a not-for-profit integrated health system that oversees behavioral and physical health services for eligible members in GSA 6 (Maricopa County) under a contract with the state of Arizona. Our provider networks include nearly 5,000 medical and behavioral health practitioners, therapists, medical specialists, in-patient and out-patient facilities, medical equipment vendors, transportation providers, housing and rehabilitation providers and employment and prevention specialists. Mercy Maricopa intends to expand our peer and family support network capacity by 600 additional members in FY14-FY15. To address coordination of services, potential access to care barriers and ensure available information on peer and family support services, Mercy Maricopa is seeking to implement an Information and Referral Resource Center. This project is expected to provide an additional 600 individuals and their families access to peer and family supports each year of operation, improve member service, help to link individuals to programs and improve outcome measures toward wellness. PURPOSE: Mercy Maricopa is looking for innovative ideas and proposals for an Information and Referral Resource Center that will provide community based outreach and improved access to timely peer and family support services for individuals that promote informed choice and self-directed service planning. We are seeking proposals that are in alignment with the Nine (9) Guiding Principles for a Recovery-Oriented Adult Behavioral Health Services and Systems and propose a Center that is focused on increasing community utilization of peer support and providing families with the resources they need to access desired services that foster their loved one s resilience and recovery while supporting their own journey s. PROGRAM DESCRIPTION: Mercy Maricopa has made a commitment to enhance all peer and family services that assist and support individual choice and promote whole health, recovery and resiliency. The Information and Referral Resource Center will provide the community with a centralized location that will be accessible for walk- in assistance via all public transportation. They will provide culturally competent services. It will operate a non- traditional schedule to accommodate the needs of the community. The Information and Referral Resource Center shall provide outreach, information and access to available peer and family support services within Maricopa County to enrolled adults diagnosed with an SMI illness and their families. The center will provide updated information on community supports and peer and family services. In addition, they will provide individuals the opportunity to explore available peer and family services through virtual and face to face tours. The center will provide health navigation and support to individuals and families on benefits and marketplace. To expedite referrals and updated paperwork, the center shall have a trained peer/family mobile outreach navigation team that will collaborate with referring agencies, including the provider network clinical teams. The center is to walk with the individual to their desired service while providing peer/family support as they explore and select services. The navigators will assist the individual to complete the intake process at a select service agency and will ensure a warm hand off and referral packets required for intake to be processed and start date to be quickly assigned. The Outreach Peer Navigation team members will be a BHT/BHPP level and will have completed an approved State Peer Specialist Certification. They will have appropriate supervision and education to ensure knowledge of peer/ family support best practices as outlined by The Substance Abuse and Mental Health Services Page 3
Administration (SAMHSA) Evidence Based Best Practices, effective outreach strategies, available community resources that provide an array of peer and family support, boundaries, self- care, safety, engagement, documentation, networking, time management, and marketing. The team will be supervised by a BHT or BHP who will coordinate all marketing, outreach, tracking and customer service delivery. They will ensure all referrals are complete and timely. The supervisor will assist Outreach Peer Navigators to develop community relationships with all providers to ensure collaboration, timely referral management and achieve successful outcomes. They will provide ongoing support, supervision, and training to support a strong workforce. SERVICES PROVIDED: Provide community outreach to engage individuals into peer/family services that promote recovery and resiliency. Track referrals and outcomes to Peer and Family Run Providers. Monitor to ensure referrals are completed by referral source timely and accurately. Facilitate engagement with individuals to explore options for supportive services at Peer and Family Run Organizations through Virtual Tours and Face to Face Tours. Develop and maintain accurate resource information of a wide array of community services for individuals and families within Maricopa County to assist individuals in their recovery journey including natural supports i.e., churches, community service opportunities, food and utility assistance, health and wellness program opportunities, housing support, employment services, advocacy opportunities, Behavioral Health Community calendar of events, and social activities. Health Navigation through Federal Exchange and other benefit assistance. Warm Hand Off to selected services with completed referral documents. Marketing Peer and Family Program Services with equal representation. Closely coordinate all activities with Peer and Family Program Services and referring agencies. PROGRAM OUTCOME: Improved community awareness of availability and value of Peer and Family services Improved member satisfaction Improved accessibility and timeliness to peer and family support services Improved self- empowerment Increased involvement in community activities with member choice Improved personal success in promoting recovery and resiliency POPULATION SERVED: The Information and Referral Resource Center shall provide services to members who have been determined to have a serious mental illness, who are Title 19 or Non-Title 19, and their families of choice who are enrolled with Mercy Maricopa Integrated Care. DEFINITIONS: Warm Hand Off transporting/introducing and supporting Individual or family to Peer and Family and community services MMIC - Mercy Maricopa Integrated Care BH- Behavioral Health Page 4
AHCCCS Arizona Health Care Cost Containment System Services SSD- Social Security Disability RHBA- Regional Behavioral Health Authority Family -Parents and biological family members and Family of Choice anyone the individual chooses to be a support in their life. Provider Any person or entity that is eligible to contract with Mercy Maricopa or a Contractor for the provision of covered service to members according to the provisions of A.R.S. 36-2901 or any subcontractor of a provider delivering services pursuant to A.R.S. 36-2901. Vendor Organization responsible for establishing a quality Referral and Information Resource Center with peer/family outreach services that meet individuals and families where they are at in the community. HOW TO RESPOND: Submit a complete response with contact information, including name, title, mailing address, email address, authorized signature, and phone number of the contact person for questions relating to the RFI. Entire response shall be submitted to the procurement officer listed on the front page in electronic format. METHODOLOGY: (PLEASE LIMIT TO 15 PAGES OR LESS, EXCLUDING ATTACHMENTS OR EXHIBITS). Provide a detailed written plan to the following: 1. Organizational Intent Provide your agency s background, ability to accommodate, develop, and implement the program based on agency s mission and philosophy. 2. Program Design Describe how the program will be developed, implemented and operated in alignment with the Nine (9) Guiding Principles for Recovery-Oriented Adult Behavioral Health Services and Systems. Your description should include: Description of services to be provided and proposed location with transportation options. Transportation and coordination of warm hand off to peer or family run organization. Method of service delivery for walk in and referral requests. Referral management processes, including the development of virtual and on site resources/tours. Referral information management, development and maintenance of available services and resources. Development of relationships for referrals, partnerships and collaboration with peer or family run organizations and referring agencies Page 5
3. OPERATIONS Describe the operations of the Information and Referral Resource Center through your agency. Please include: Marketing plan and provider coordination o Development of community partnerships to ensure full scope of available peer and family support services. o Monitor provider capacity to ensure acceptance to selected programs and services. Monitoring, tracking to ensure referrals to services are timely and proposed plan to promote equity in service selection and equal utilization of all Peer and Family Service Organizations and resources. Warm hand off procedures. Staffing plan: o Staffing plan to accommodate alternative hours of operation o Training o Supervision 4. QUALITY MANAGEMENT Provide a description of the quality assurance activities that will be used by the selected program provider to ensure of the program. In this section please include: Satisfaction surveys Tracking and reporting of outcome data Risk management Incident and accident reporting Documentation standards 5. REPORTING The Provider will adhere to all reporting requirements as noted in the Mercy Maricopa Provider Manual. The Provider will submit reports as required by Mercy Maricopa on time and accurately, including monthly outcomes, census, referrals and access timeliness. Provide supporting information about how the agency will collect, track and report monthly outcomes and required deliverables. Included in this section should be information about your electronic health record and how it will be utilized to capture the required data. 6. IMPLEMENTATION PLAN In your proposal, include an implementation plan outlining implementation activities and expected date of completion for each activity. The plan must cover startup costs through full program implementation. The plan should include the length of time that your agency proposes for program start up and to reach full capacity in staffing and training. Please include: services to be provided, specific member capacity for services, and provider collaboration and marketing strategic plan. 7. BUDGET Provide, to the extent possible, an estimated budget to include: Operational costs, administrative costs, salaries of employees, technology costs and other necessary startup costs associated with this project. Page 6
ELECTRONIC SUBMISSION The entire response shall be submitted in electronic format to contact listed on Page 1. Responses may be delivered through documents attached to an email. CONCLUSION This RFI is a request for additional information only from the vendor community and is not a guarantee of an offer. Page 7