building tomorrow together MEMBERSHIP everything you need to know Five core service offerings aligned to member preferences Seven membership categories About us is the recognised Industry Body and Trade Association for the Global Business Services (GBS) Sector in South Africa. As a not for profit entity, was established to promote trade and serve the interests of its many stakeholder groups engaged in the development, growth and sustaining of this vibrant sector that cuts across many industry verticals of the economy. s services are targeted at international captive and outsourcing operators; domestic captive and outsourcing operators; vendors supplying enabling capabilities and services to the sector; and the international clients whose customers are serviced from South Africa. delivers its services in partnership with Government, at all levels, and various not for profit organisations including social enterprises and the professional bodies that support contact centre services, finance and accounting services, legal services, IT services, HR services and knowledge services. provides access for its members to other business networks and associations that drive and influence the sectors transition into the digital economy and industry 4.0, ensuring that knowledge is shared, best practices are identified and advocated, and business networks established to enhance productivity and global competitiveness in an ever-changing world. is funded by its members, for its members. This brochure provides an overview of the services and membership options available to you for 2019/2020. Your voice. Our Promise opportunities & support for all organisation sizes global benchmarking attractive value proposition networking opportunities innovation 'one-stop GBS shop advice skills development intellectual capital sharing creating an enabling environment best practices quality representation governance industry insights knowledge sharing latest market information industry mobilisation global standards driving SA as top GBS destination sustainable job creation strategic partnership opportunities
Membership categories Our membership categories segment Clients, NPC s, NGO s, Government, Vendors and GBS Operators. Operators are further segmented based on their business life-cycle maturity. Membership categories described CLIENTS International clients of GBS operators VENDORS NPC, NGOS, GOVT For Government, this refers to departments and agencies directly responsible for economic development (Government operators e.g.: call centres, shared services centres are categorised as operators with the same fee structures applicable) START-UPS Companies providing services to the GBS operators i.e. training providers, IT companies, consultants, recruitment companies, property developers, facility service providers etc EMERGING New operators in the GBS sector (in business for less than one year) GROWTH Emerging operators in the GBS sector (in business for between 1 and 5 years) Established operators in the GBS sector (in business for between 5 and 10 years) MATURE Mature operators in the GBS Sector (in business for longer than 10 years) *No distinction is made between domestic or international Fee structures The membership cycle commences on the 1 st of April and ends on the 31 st March. Fees are based on the membership category and the size of the business measured in terms of the number of staff. One Micro Enterprises Employ less than 10 people at 50% of median fee Two Small Enterprises 11-100 people at 75% of median fee Three Medium Enterprises Employ 101-1000 people at 100% of median fee Four Large Enterprises Employ 1001-5000 people at 125% of median fee Five Very Large Enterprises Employ more than 5000 people at 150% of median fee
Fee table MATURE GROWTH EMERGING START UPS VENDORS NPC, NGO, GOVT CLIENTS Price % based on # People R125 000,00 R100 000,00 R75 000,00 R15 000,00 R15 000,00 R0,00 R50,000.00 One Micro enterprises: Employ less than 10 people 50% R62 500,00 R50 000,00 R37 500,00 R7 500,00 R7 500,00 R0,00 R25 000,00 Two Small enterprises: 11 and 100 people 75% R93 750,00 R75 000,00 R56 250,00 R11 250,00 R11 250,00 R0,00 R37 500,00 Three Medium enterprises: 101 and 1000 people 100% R125 000,00 R100 000,00 R75 000,00 R15 000,00 R15 000,00 R0,00 R50 000,00 Four Large enterprises: 1001 and 5000 people 125% R156 250,00 R125 000,00 R93 750,00 R18 750,00 R18 750,00 R0,00 R62 500,00 Five Very large enterprises: Employ more than 5000 people 150% R187 500,00 R150 000,00 R112 500,00 R22 500,00 R22 500,00 R0,00 R75 000,00 Payment options OPTION ONE Payment of the full annual amount before 30 April 2019 at 10% discount OPTION TWO Payment of full annual amount after 30 April but before 1 July at 100% of advertised fee Payments in full Between 1 July and 30 September at 75% of advertised fee Between 1 August and 30 October at 50% of advertised fee Between 1 November and 31 January at 25% of advertised fee Payment plan Quarterly payment option The total is calculated (as per the date of member registration) and then divided by the number of quarters over which the payment plan is chosen - with 10% admin fee charged per quarterly payment
Membership services Our services respond directly to the expressed needs of the sector s stakeholder groups. They are intended to assist each member to enhance their own business performance and to support them in achieving their goals while also enabling South Africa as a collective to transform society and the economy and to achieve its economic development, youth employment and skills development goals. MARKET INFORMATION AND RESEARCH Annual Key Indicator Report Annual KIR containing benchmark data, trends and practices for the GBS Sector in SA Quarterly International Jobs Growth Report White Papers, Case Studies, Secondary research Investor Fact Sheet Access to multi-media content promoting South Africa and the GBS Sector Quarterly report of jobs created in the export segment of the GBS Sector with breakdown by region, services type, employer type, demographics, and highlighting inclusive hiring jobs White papers, secondary research on relevant topics in the global GBS Sector together with case studies from companies based in SA A simple to use fact sheet providing potential investors with relevant information about starting up a business in South Africa - this will be complemented by more detailed investor related information on the and Government websites Access to videos about South Africa, the GBS Sector and other relevant content Industry Policy Documentation Quick links, via the website, to key industry policy documents pertinent to the GBS Sector Contribution and access to GBS Value Proposition Representation in Quarterly Demand Forums MARKETING AND INVESTMENT PROMOTION Contribution to the formulation and updates of the GBS value proposition, as required, and access to the full document via the website Representation through regional representatives, city and regional economic development agencies and departments, and the dti - in the quarterly marketing forums Marketing and events calendar An online calendar of relevant marketing activities and events for the year Facilitated access to investment promotion trips and activities Access to network of GBS analysts Administrative support, coordination and direct support with applying for and participating in government funded export promotion activities Access to a network of researchers, analysts, consultants and brokers in South Africa and the global source markets Content contribution to newsletter Optional (qualified) contribution to the newsletters Content contribution on website Posting relevant articles (such as case studies) on the website Listing on Member Directory page Listing of company details and service offerings News share via social platforms Share in the news and have your relevant news shared by on its social platforms Website advertising SQ Qualified advertising of products and services on website Dedicated webpage on website SQ Option to have a dedicated page on the website (additional costs) Company videos profiled on website SQ Uploading of company videos on the website (additional costs) Sponsorship and advertising opportunities SQ Opportunity to sponsor events with a range of corporate sponsorship packages (additional costs) Contribution and access to GBS Skills Strategy Participation in quarterly Skills Forums and Technical Working Groups SKILLS DEVELOPMENT Contribution to the formulation and updates of the GBS skills strategy, as required, and access to the full document via the website Participation in quarterly skills forums and related technical working groups Participation in career EXPOs and promotion Participation in facilitated career expos Knowledge sharing sessions Participation in knowledge sharing sessions facilitated by Access to skills programmes Qualified access to government or 3rd party funded skills development programmes that are managed by Master classes SQ Participation in master classes, facilitated by and run by subject matter experts within the GBS Sector INDUSTRY DEVELOPMENT Participation in annual conference and awards Participation in the GBS annual conference and awards Access to industry networking opportunities Facilitated access to industry networking opportunities through CEO forums, stakeholder forums and other such forums Access to regional representatives Access to regional representatives for queries and support Endorsement of relevant Industry standards endorsement of standards applicable to the GBS sector Engagement and contribution to sector specific initiatives Facilitated contribution to policy changes where public opinion is sought (e.g.: YES initiative; Sector Specific Charter) Access to affiliated industry associations Access to local and international industry bodies and associations that is affiliated to Promotion of professional designations, continuous professional development, and career pathing with professional bodies Lobbying Government support Support in accessing government incentives and investment support Advisory support for the continuous professional development of company staff (e.g.: guidance as to events to attend, courses to do etc) GOVERNMENT LOBBYING AND SUPPORT Lobbying government support as required to continuously develop the sector and enhance business productivity and competitiveness Facilitated support in accessing incentives and other forms of support from government at all levels SQ Subject to Quotation
building tomorrow together Building a sustainable future for our South African economy and Youth. Opportunities for inclusive growth In partnership with National, Provincial and City Government Contact us NATIONAL Tel: +27 (0)83 657 3112 GAUTENG Tel: +27 (0)83 283 6602 WESTERN AND EASTERN CAPE Tel: +27 (0)82 469 9894 KWA-ZULU NATAL Tel: +27 (0)83 283 6602 CONNECT WITH US www.bpesa.org.za traci@bpesa.org.za BPO@BPO fran@bpesa.org.za Address: InvestSA, 1 Sandton Drive, Sandton BPO Invest in SA @BPO2SA clayton@bpesa.org.za Address: 17th Floor, Reserve Bank Building, 60 St Georges Mall, CBD, Cape Town, 8001 (Business Process Enable South Africa) yogan@bpesa.org.za Address: InvestSA, Trade & Investment House, Kingsmead Office Park, Kingsmead Boulevard, 1 Arundel Close, Durban MEMBERSHIP 2019/2020