British sign language (BSL) interpreter We have a British sign language (BSL) interpreter in the room.
The Equality Delivery System EDS2 for the UHMB Foundation Trust 2017 #TowardsInclusion
Welcome David Wilkinson Executive Director of Workforce and Organisational Development
Governance & Leadership Trust Board Workforce Assurance Committee (employee experience) Quality Committee (patient experience) Inclusion & Diversity Steering Group Joint Working Group Equality of Access to Health Group BME staff Network & BAPIO LGBT Network Disability Staff Network Personal Fair Diverse Champion Network
Welcome Lynne Wyre Deputy Chief Nurse and Lead for Inclusion and Diversity (Service)
Equality Delivery System
Our Equality Objectives 2015 /16 To eliminate unlawful discrimination, harassment and victimisation. To improve year on year patient experience for protected groups. To improve year on year the employee experience for protected groups. To reduce health inequalities for protected groups by improving access to all services.
EDS2 - Animation Video EDS2 Animation Video Short clip
Nine step approach 1. Confirm governance arrangements and leadership commitment 2. Identify local stakeholders 3. Assemble evidence 4. Agree roles with the local authority 5. Analyse performance 6. Agree grades 7. Prepare equality objectives and more immediate plans 2017 /18 8. Integrate equality work into mainstream business planning 9. Publish grades, equality objectives and plans ( end of July 2017)
Nine protected characteristics in the Equality Act 2010
Equality impact assessment
Goal one 2015/16 Outcome Services are commissioned, procured, designed and delivered to meet the health needs of local communities Individual people s health needs are assessed and met in appropriate and effective ways Grade and reasons for rating Transitions from one service to another, for people on care pathways, are made smoothly with everyone well-informed Screening, vaccination and other health promotion services reach and benefit all local communities https://www.uhmb.nhs.uk/files/5414/5431/8481/eds2_summary_report_january_2016.pdf
Goal two 2015/16 Outcome People, carers and communities can readily access hospital, community health or primary care services and should not be denied access on unreasonable grounds People are informed and supported to be as involved as they wish to be in decisions about their care Grade and reasons for rating People report positive experiences of the NHS People s complaints about services are handled respectfully and efficiently
Grading Process
External stakeholder support South Lakeland Hydrotherapy Limited
#TeamUHMBT Towards Inclusion
Lesbian, Gay, Bisexual and Transgender LGBT Sally Young Quality Assurance Matron Andrew Crundell Complex Case Manager LGBT Network Lead
Accessible Information Standard 1/8/2016
Disability network Emily Swanson Divisional Business Support Assistant Disability network member
Who what and when? Staff and volunteers make up the network. Always on the look out for improvements
Positive changes for staff, volunteers and patients. Network Leaflet, guidance and awareness Taking our achievements online It s the small things that count
Up-coming Events Invisible disability week week commencing 27 th March 2017 Visible disability week week commencing 3 rd April 2017 Twitter: @DSN_UHMBT
Goal 1 Online evidence - Meeting needs of local communities https://www.youtube.com/watch?v=pwscsdqaf10&sns=em Online evidence Meeting individual peoples health needs and transitioning from one service to another https://www.youtube.com/watch?v=ijgrg_xipku Online evidence - Services designed and delivered to meet the needs of the community https://vimeo.com/184496043 UHMB Patient and public engagement strategy Trust screening services development plans for bowel and breast, new born hearing Equality impact assessment completed as part of service design, policy and procedure.
Scoring for goal one
Goal 2 Improved patient access and experience
Goal 2 Open question - People, carers and communities can readily access The University Hospitals of Morecambe Bay NHS Services? Online and external stakeholder evidence - People are informed and supported to be as involved as they wish to be in decisions about their care? https://www.youtube.com/watch?v=yx2ai36cyx0 Open question - People report positive experience of The University Hospitals of Morecambe Bay NHS? Online evidence - listening events and our MATTERS Model https://www.youtube.com/watch?v=utxu9ffptmi
Ged Pickersgill Volunteer Coordinator The Well Communities
Partnership working Greer Shepherd Tablets4health Project Worker Cumbria Deaf Association
Partnership working A SignHealth video about access to healthcare for Deaf people, made with the NHS Deaf Children, Young People and Family Service. https://www.youtube.com/watch?v=bhwywhcscrw&feature=youtu.be
Peoples complaints about services are handles respectfully and efficiently Information on how to complain is clearly advertised at the entrance to all wards and in patient areas such as outpatients, Information is also available on the UHMBT website A staffed comment, feedback and complaints helpline Mon Friday 9am 5pm A dedicated PALS Officer based on each of the three main sites for any walkin patients, inpatients, or relatives who have any concerns they wish to discuss A dedicated Complaints Officer
Peoples complaints about services are handles respectfully and efficiently A robust Quality Assurance process is in place whereby all complaints are reviewed by the Senior Management in the area where the complaint lies Response letters are written in a way that complainants can understand and avoids, where possible, clinical terminology; if clinical terminology is used, a clear explanation in laymen s terms is also given. Public reading panel
Scoring for goal two
Celebrating success Preview of our new inclusion and diversity website https://www.uhmb.nhs.uk/inclusion-and-diversity-matter-uhmb
Questions & Answers