Employee Information Guide - PDF Free Download

WELCOME TO QUADMED WHO WE ARE QuadMed provides high-quality care for employees at or near their workplace. The QuadMed model is unique in that it focuses on treating the whole patient, not just the individual symptoms. This ensures you and your family receive personalized care, tailored to your individual needs. PERSONALIZED CARE Helping you achieve your overall wellness goals is our main focus. Our providers will listen to you and learn your medical history and lifestyle to provide tailored treatment options. Whether you need help with a long-term health goal such as managing your weight or high blood pressure; an immediate health need such as a sore throat; or a child with flu symptoms we re here to help! OUR COMMITMENT TO YOU QuadMed is committed to finding ways to get every patient the right care, at the right time, at the right cost. Your health, and the health of your family, is QuadMed s top priority. We look forward to serving your health needs at the Health & Wellness Center. WHO IS ELIGIBLE All employees, dependent children, and spouses who are participants in your corporation s Health Plan are eligible to use the Health & Wellness Center. 1

CONTACT INFORMATION QUADMED WEBSITE: www.quadmedical.com MYQUADMED PERSONAL HEALTH HOMEPAGE: https://secure.myquadmedical.com QUADMED PATIENT SUPPORT: Phone: 888.417.1001 Hours: Mon-Thurs: 6am-8pm EST Friday: 6am-7pm EST Email: patientsupport@quadmedical.com 24-HOUR NURSE LINE: Phone: 888.417.1001 Hours: 24/7 QuadMed Nurses: Daytime hours, M-F Team Health Services: After hours CLINICAL PATIENT ADVOCATE: Phone: 888.417.1001 For complaints or concerns regarding care or services. MEDICAL EMERGENCY: Call 911 immediately 2

APPOINTMENTS 40-MINUTE APPOINTMENTS All new patients Annual physical exams: adult, college, sports & camp Comprehensive well woman exams: PAP, pelvic & breast exams Well child visits Multiple health problems Anticipated lengthy discussions or questions 20-MINUTE APPOINTMENTS Follow-up visits for any ongoing health issues Review of blood test results Review of medication regimen and any changes Acute illness 5-MINUTE APPOINTMENTS Prescription Pickups Note: Please schedule refill appointments when you are down to a 14-day supply of your current medication. If you have no refills remaining or you have not seen the provider in 6 months, you must first schedule a 20-minute provider visit. WALK-IN APPOINTMENTS The goal of the Health & Wellness Center is to provide every patient with a positive experience. One of the keys to achieving this goal is making sure there is little to no wait time for anyone, by maintaining scheduled appointment times. 3

SERVICES The Health & Wellness Center is intended to provide many health and wellness services across the entire age spectrum. Many of the services are those that you would expect to receive from a family physician. Primary and secondary disease prevention Comprehensive well woman exams Diagnosis and treatment of most chronic health conditions Treatment of acute, non-life threatening illnesses, injuries, & infections Lab testing: Diagnostic and screening Routine screenings: Glucose monitoring, blood pressure checks, cholesterol levels, etc. Simple excisions and injections: Moles, skin tags & cysts Evaluation and treatment of uncomplicated mental illness Minor cut, suture, and laceration care Dietary and nutritional assessment recommendations Routine Physicals: adult, college, sports & camp Exercise pre-participation evaluation Generic medications Make your health a priority. The Health & Wellness Center removes the hassle factor of health care by offering you convenient, affordable, primary care at or near your workplace. 4

MYQUADMED Our secure, online patient portal takes personalized care to a whole new level! Sign up for quick and easy access to all the tools you need to manage your health: Schedule and manage appointments for yourself, your spouse and your dependent children Access your secure QuadMed health records* Secure message with your QuadMed provider* - COMING SOON * Requires an upgraded account. See Registration Instructions on the following pages for more information on how to upgrade your account. 5

MYQUADMED REGISTRATION Sign up for your secure account - it only takes a few minutes! Visit https://secure.myquadmedical.com and select Create Account (under New User section) 1. Enter your demographic information. Click Next. 6

MYQUADMED REGISTRATION 2. Enter your verification information (Employee ID or SSN). Click Next. 3. Create your account username, password and security questions. Click Submit. 4. A verification email will be sent to the email address you provided in Step 3. Verify your email address by clicking on the Verify Email link. MyQuadMed is available exclusively to patients of QuadMed. Need help creating an account or logging in? Contact QuadMed Patient Support: patientsupport@quadmedical.com or 888.417.1001. 7

MYQUADMED UPGRADE ACCOUNT Upgrade your account for full access to health records and secure messaging with the provider. Click Upgrade Account after logging in to your MyQuadMed account. Upgrading your account is performed by: Verifying the last four digits of your Social Security Number (SSN) and date of birth; or Requesting a security code via U.S. Mail; or Visiting your local Health & Wellness Center to receive a security code 8

MYQUADMED APPOINTMENTS Click Schedule Appointment from the sidebar or click Book in the Schedule an Appointment box. 1. Select a reason for your visit. Click Next. 2. Select an appointment type. Click Next. 9

MYQUADMED APPOINTMENTS 3. Select a location for your visit (if available). Click Next. 4. Select your provider and date/time of appointment. Click Next. 5. Confirm your appointment. Click Schedule Appointment. 10

24-Hour Nurse Line 888.417.1001 www.quadmedical.com