Little Things Make a Big Difference: Who Cares? Who Cares? By Esther Walker

Similar documents
Your Concerns. Communication Skills PART OF THE FIRST 33 HOURS PROGRAMME FOR NEW VOLUNTEERS AT CAMBRIDGE UNIVERSITY HOSPITAL.

DESCRIPTION OF SITUATION AND ENVIRONMENT IN WHICH INTERACTION TOOK PLACE:

Semmelweis and the discovery of pathogens: Or why you need to wash your hands before touching patients.

Strong Medicine Interview with Cheryl Webber, 20 June ILACQUA: This is Joan Ilacqua and today is June 20th, 2014.

Patient Experience Feedback Renal Medicine - Dialysis

Edna Evergreen Scenario. Carolyn Lewis

Edna Evergreen Scenario. Lila Moore

ESL Health Unit Unit Two The Hospital. Lesson Three Taking Charge While You Are in the Hospital

THE 4TH DIGIT By Gary Ray Stapp

THE ANDREW MARR SHOW INTERVIEW: SIMON STEVENS 22 ND MAY 2016

Having a general anaesthetic

PERFECT PATIENT HANDOFF

The Language of Caring JumpStart Workshop

Healthwatch Knowsley Aintree University Hospitals Trust Service User Report Qtr. 1 ( )

A CHANGE OF HEART. By Cody Moree. Performance Rights

TOPIC 2. Caring for Aboriginal people with life-limiting conditions

Lamp. Step 1. The Good Samaritan Luke 10:25-37 Leader s Initials

National Patient Experience Survey South Tipperary General Hospital.

You have questions about CPE and CRE? Issued by the HSE Health Care Associated Infection and Antimicrobial Resistance Response Team.

End of life care in the acute hospital environment: Family members perspectives. Jade Odgers Manager Grampians Regional Palliative Care Team

ARH CHAPLAINCY SERVICES HOW TO DO HOSPITAL VISITATION

in deep water Real-life story! And what you can do to be a survivor!

N489 Practicum in Nursing: Global Health Experience Evaluation Summer 2017

Martin Nesbitt Tape 36. Q: You ve been NCNA s legislator of the year 3 times?

Speech to UNISON s Health Conference (25/04/2016)

N489 Practicum in Nursing: Global Health Experience Evaluation Summer 2015

Helping the Conversation to Flow. Communication Skills

Renacres Hall Hospital Patient Engagement Report

N/A 98.6% July - 31 July. Radiology Day Case Unit. Your recommend scores. Scores for all services (with > 4 reviews)

Station Name: Mrs. Smith. Issue: Transitioning to comfort measures only (CMO)

National Patient Experience Survey Mater Misericordiae University Hospital.

acknowledgements This story book has been written by Dr Alka Aggarwal Singh with Astha Singh, illustrated by Anupama Singh and produced by Media

An Easy Read booklet. Having a general anaesthetic

National Patient Experience Survey Letterkenny University Hospital.

Story Street Walk-in Service

Nugent Care. Overall rating for this service Requires Improvement. Inspection report. Ratings. Overall summary

Open Disclosure. Insert Logo Here. For more information, contact:

Young Healthwatch Northamptonshire visit to Northampton General Hospital

Relational Practice Module Exercises

Advance Care Planning Communication Guide: Overview

We had 7 folk on the phones (who took these calls on phones away from the public sales desk) and 3 with face to face customers.

Serving the Nation s Veterans OAS Episode 21 Nov. 9, 2017

A Year in an Hour. NIHR CLAHRC Northwest London. Collaboration for Leadership in Applied Health Research and Care Northwest London

Text-based Document. Trust Development Between Patient and Nurse: A Grounded Theory Study. Authors Jones, Sharon M. Downloaded 27-Jun :28:51

Information for Staff. Guidelines for Communicating Bad News with Patients and their Families

Preparing for your SJT Susie Edwards

Distrust, stereotyping major barriers to access to care for aboriginal people

National Patient Experience Survey UL Hospitals, Nenagh.

Oregon Army National Guard NCOs Stay Busy Stateside

Young Peoples Transition project: Focus Group Summary

Broken Promises: A Family in Crisis

Welcome to the Neonatal Unit at the Royal Oldham Hospital. An information guide

Understanding Health Care in America An introduction for immigrant patients

Go with the Flow: Working together to improve bladder health and reduce urinary tract infections

HIGHLAND USERS GROUP (HUG) WARD ROUNDS

Listening Makes Sense: A Resource for Staff Caring for Older People

Issue No. 5, May 2014

Glengarry Rest Home and Hospital Resident Satisfaction Survey Results 2013

Inject Xero into your business

Preparing for the SJT. Katie Dallison Medical Careers Consultant

Respite (short breaks)

Patient Visit Tracking Toolkit

Sample Call Center Script: Customer Satisfaction Survey

Understanding the role of the Sepsis nurse. Implications for Practice. Professor Mark Radford Chief Nursing Officer

MAGNAGHI, M. RUSSELL (RMM): Okay Dr. Brish, my first question for everybody is: what is your birthday?

Healthwatch Knowsley St Helens & Knowsley NHS Trust Patient Experience Report Qtr

National Patient Experience Survey Mayo University Hospital.

QUALITY OF LIFE: The little things that matter. quality in care homes for older people. Issue21 RESIDENTS TELL US WHAT BRINGS LIGHT TO THEIR LIVES

Bluebird Care (East Hertfordshire)

Amy Eisenstein. By MPA, ACFRE. Introduction Are You Identifying Individual Prospects? Are You Growing Your List of Supporters?...

Dear Family Caregiver, Yes, you.

Skilled, tender care for all stages of aging

What do the numbers say about emergency readmissions to hospital? October 2017

Room 29/30, Basepoint Winchester

Medical Home Phone Conference November 27, 2007 "Transitioning Young Adults With Congenital Heart Defects" Dr. Angela Yetman, MD

University of South Dakota Vermillion, South Dakota Department of Nursing. Simulation Scenario Communication: Professional & Inappropriate Behavior

State of Michigan DEPARTMENT OF HUMAN SERVICES

5 Years On: How has the Francis Report changed leadership in NHS hospitals? Easy Guide

University College London Hospital

Professionalism in Dialysis Care

Your life and your choices: plan ahead

Introduction: About the Author:

Case Study. Customer Case Study Selecting a New VoIP Provider. Pediatrician Switches to 8x8 to Support Urgent Care Center

Quotable Quotes from Families and Government MLAs

Teepa Snow, Positive Approach, LLC to be reused only with permission.

Root Cause Analysis Practicum Human Factors Engineering Short Course

Aim. Being compassionate in the busy hospital setting; aspiration, possibility, actuality?

YOU VE OFFENDED MRS. SMITH

OFF THE BEATEN TRACK. written by. Alan Power

The Standards We Expect Choices for End of Life Care

Literacy Initial Assessment User Workbook

Florence House. Pilgrim Havens. Overall rating for this service. Inspection report. Ratings. Good

CPI Unrestrained Transcription. Episode 53: Anna Dermenchyan. Record Date: May 2, Length: 31:22. Host: Terry Vittone

10: Beyond the caring role

ACCOUNTABILITY. Eileen Lavin Dohmann, MBA, BSN, RN, NEA-BC STRATEGIES FOR NURSES. Author of Accountability in Nursing

1 st July Patient Engagement Activity at Chorley and South Ribble Hospital Urgent Care Centre

Respond to an Active Shooter

Still Hungry to Be Heard The scandal of people in later life becoming malnourished in hospital

Behavioural Supports Ontario (BSO)

A1 Home Care. A1 Home Care Ltd. Overall rating for this service. Inspection report. Ratings. Good

Transcription:

Who Cares? By Esther Walker Characters Jenny Allen Suzie Wilkie Rose Simpson Pete McGregor Robert Bryant Senior Staff Nurse Staff Nurse Support Worker Relative Patient Scene 1 Jenny is sitting at her desk doing some paperwork. Jenny remains seated throughout this scene (while Pete McGregor is standing, blocking her exit.) Suzie pokes her head round the door: Jen, there s Mrs McGregor s son here who d like to.. I want to know why my mum s been brought over here? Oh hello, yes of course, I m Jenny Allen, I m the senior staff nurse, I So you ll know what the hell is going on then? My mum spent hours at A&E yesterday waiting for a bed, then as soon as she s settled into it she s moved again why? What makes you lot think that moving people all the time is going to help them get better? I ve just been to see her, she looks ***** awful Well, unfortunately, there was a huge pressure on beds over on the acute side. Why the **** does that mean that MY mum has to be moved? She s very ill. She needs to be where the experts are, not in this ***** backwater We re perfectly able to look after her here Mr McGregor, mum s in good hands Forum Interactive, Who Cares? (Censored Version) Page 1

Don t you ******* dare patronise me, she s Mrs McGregor to you! I m sorry, look Mr McGregor.. No-one told me what was going on, if I d known I d have made sure I was with her, you lot treat her like a bag of rubbish! I m sorry that you weren t told. We certainly care very much for Mrs McGregor. She s settled in well and is comfortable. [Enters suddenly] Jenny it s Mr Glen, he s fallen, I need you. Look I m sorry, I m going to have to deal with this, we ll get the kettle on and you can both have a cup of tea. [Exits] tea!!!! For ***** sake!!! Scene 2 Jenny deals with the wandering patient and then walks back towards the staff office. She s feeling angry, hurt, upset at the encounter with Mr McGregor. She s also annoyed with Suzie for leaving her to deal with it. Although she s in charge, Suzie always wants to run the show. She bumps into Suzie along the way. He was a bit out of order wasn t he? Where did he go? He s with his mum Did you make them a cup of tea? No! Well can you do that please? I was just off for my break actually It won t take you two minutes! I don t want a whole lot of grief For god s sake I m the one who got the grief Forum Interactive, Who Cares? (Censored Version) Page 2

Well Jenny you should follow my lead and keep out the way And how the hell am I supposed to do that! Here, take these. I m the one needing a tea break. Well get her!! Scene 3 Mr Bryant has been on the ward for two weeks. He has an infected foot. He also has a mild cognitive impairment. Suzie and Rose are going to carry out a foot dressing on his heel. Suzie and Rose walk towards Mr Bryant and drag the curtains round. They have a trolley with them with the equipment they need to carry out the procedure. Alright there darling, how are you today? Just going to do the wee dressing for your heel Mr Bryant attempts to answer. He is startled as they take the covers down so they can look at his foot. He grabs the covers in a panic. Suzie firmly removes them from his grasp. Now then Mr Bryant don t be silly, we ve been through this millions of times haven t we? Certainly feels like it They begin to carry out the procedure. That Jenny gave me a right mouthful, wouldn t let me take my break! She s got her nappy in a tangle because some relative complained takes it out on me! She s got a cheek! Swans about looking down on us As this is going on Suzie is taking off the dressing that is currently on Mr Bryant s heel. He winces. She ll be going off sick soon you ll see they always do, those ones that can t take the pressure. OH COME ON Robert you re just being silly now (said angrily) it s not that bad (trying to sound playful) Forum Interactive, Who Cares? (Censored Version) Page 3

As the old dressing comes off there s a foul odour due to the infection. (The dressing is drawing out the infection and cleaning the wound.) (gasps) Wow!! That s raw! Rose and Suzie look at one another with disgust. Suzie needs more swabs as there is more pus than she imagined. She shouts out beyond the curtain to the corridor. Ann!! Can you get me more swabs? This is really pouring out! Mr Bryant looks worried. Mr Bryant: what s wrong? Is my foot OK? Ohhh. Help me! you re OK sweetheart, not a thing to worry about (to Mr Bryant). Jings that s rotten!! Isn t it getting any better? (to Suzie) Rose is passed some more swabs by a member of staff behind the curtain. Suzie gets her equipment ready. Meanwhile there s a noise behind the curtain, Rose peeps round. She s heard to say sorry if she s not in the office I don t know where she is. No I can t help, I don t know your loved one and I m busy in here at the moment. You can hear that the person she s talking to is Mr McGregor. Who was that? (whispers/mouths) Mr McGregor (whispers) Suzie makes a face. I tell you I m getting really fed up with this place. What time is it? Nearly time to go home. Can t come quick enough! As they re talking Jenny shouts from behind the curtain. I just wondered where we were with our new admission? what? (winks at Rose) (louder) where are we with our new admission? Forum Interactive, Who Cares? (Censored Version) Page 4

I thought she was YOUR patient! Suzie and Rose look at one another with disdain. Both nurses finish what they re doing in exaggerated silence. That s us finished doll. That s it all over til next time. Scene 4 Mr Bryant: (talking to himself) What s wrong with my foot? Oh dear, help me please. Why don t the staff like me? Have I done something wrong? What have I done? (Hears him as she walks past) what s that Mr Bryant? Are you OK? Mr Bryant: Oh nurse, what have I done? They don t like me here. I should go home. The nurses won t tell me what s wrong. Something s not right here, the nurses want to leave! My foot s terrible. Oh (She sits down with him) Oh Mr Bryant don t worry, your foot is getting better. You re in the best hands here. You ll be fit and well soon enough, we ll make sure of it. You re just as valued as everyone else. I ll get you a cup of tea how about that? And it ll soon be visiting time. She leaves him. She meets Rose and Suzie. I think Mr Bryant is getting worse. He s starting to get delusional. He s worried sick that there s something wrong with this place. It s such a shame. I wonder what could have made him think that. We should keep a close eye on him and tell his son and the medical staff. Rose and Suzie acknowledge these remarks non-verbally. Nothing is said and they carry on with the day s tasks. THE END Forum Interactive, Who Cares? (Censored Version) Page 5