SPONSORSHIP PROSPECTUS 2018-2019 exposure and engagement with key purchasing decision makers within the local government sector
2 ABOUT THE NATIONAL LOCAL GOVERNMENT CUSTOMER SERVICE NETWORK The National Local Government Customer Service Network is the peak industry body for customer service professionals within the Australian Local Government sector. Our association celebrates 23 years of supporting our members in 2018. Currently with over 180 members across the nation, we are expecting our membership to grow further in 2018/2019. Members include Directors, Senior Managers and Coordinators whose portfolios include customer service with many also responsible for other sections within including IT, communications, records management and community development. Big budgets! Our members have an average customer service annual operating budget of $1.2 million in addition to capital expenditure. Many products and services purchased by our members do not require a formal tender process, therefore they directly request quotes from businesses they already know. Our digital platforms, National Conference, award program, annual magazine and events are ideal ways to effectively reach local government decision makers. EXPOSE YOUR BUSINESS TODAY!
A ANNUAL SPONSORSHIP 3 Our annual partnership program enables quality and relevant businesses to expose their products and services to our members throughout the year through a variety of channels. Many of our 2017/2018 sponsors have been a part of the Network s family for over 10 years. Platinum Sponsors receive additional benefit from our team s insight into leveraging your investment to maximise return on investment. livepro s partnership with the Network over the past year has surpassed our expectations and goals. We have partnered with many organisations, and have found the Network to be the most professional and enthusiastic in supporting sponsors and members. The Executive committee have an obvious determination to work with its sponsors to ensure they optimise every opportunity to achieve a return on investment. Partnering with the Network is definitely one of the best decisions I have made to grow livepro within the local government sector. Brad Shaw, Managing Director, livepro 2017/2018 Platinum Sponsor Standard Sponsor Deluxe Sponsor Premium Sponsor* Sponsor Listing on the member database Access to Quarterly Meetings (limit of 2 attendees) Access to Members Only sections of the website Company Logo and link on our home page No Yes Yes Company Profile on Our Sponsors' page Member Only Specials on our website No Yes Yes Access to our member database No Yes Yes Opportunity to present at network meetings (travel No 1 2 and related expenses at sponsor s on cost) Article in enewsletter No 1 per year 2 per year Ability to participate in online forum No No Yes Access to enable you to post latest product and No No Yes company news Annual Fees $1250+GST $2200+GST $3750+GST * Platinum Sponsorship: Only one company is permissible per product and/or service type. Annual Sponsors benefit from subsidised Conference and Award Sponsorship opportunities. Our major annual event enables your business to quickly form relationships with purchasing decision makers. Annual sponsors can select any of the options set out below (further details are provided on page 5). Silver Sponsor Gold Sponsor Platinum Sponsor $2500 + GST $4000 + GST $7000 + GST
4 ANNUAL CONFERENCE AND AWARDS ABOUT THE CONFERENCE The National Conference is a highlight of the Network s calendar of events. Held annually, this year s conference will be staged from 17-19 October at the Rydges Southbank, Brisbane. ABOUT THE AWARDS The National Local Government Customer Service Network understands the importance of recognising, rewarding and show casing the achievement of customer service professionals and s and therefore launched the prestigious National Local Government Customer Service Awards in 2015. The Awards Gala Dinner will be held on 18 October 2018 at the Rydges Southbank. ABOUT THE DELEGATES For Directors, Managers and Team Leaders working in Customer Service and frontline customer service staff in local government across Australia. Generally 80-120 delegates attend the conference, however based on the 2017 Conference success, these numbers may rise in 2018.
2018/2019 CONFERENCE AND AWARDS SPONSORSHIP OPPORTUNITIES PROMOTING YOUR BRAND Acknowledgement on the NLGCSN website (in the six months leading up to the 2017 conference, the website attracted over 6000 page views Acknowledgement in our monthly enewsletter (300 + circulation) Acknowledgement in our Annual Magazine (approx. 1000 circulation /12,400 anticipated readership) Acknowledgement at your sponsor level during the conference (including the Gala Award Dinner) with your provided pop-up banner signage displayed in the main conference room Acknowledgement at your sponsor level including the sponsor logo in all material relating to the conference both in the lead up, during and after the event Promotional inserts in the delegates satchel to be provided to the network by 23 September 2018 Acknowledgement in the conference program to be distributed at registration Complimentary exhibition space for the duration of the conference (allocation based on sponsorship level) Silver Gold Platinum No Yes Yes No Yes Yes 1 2 2 Logo Yes Yes Only Award Category Sponsor Shared Yes Yes Invitation the award at the dinner Invitation to be part of the awards judging panel Complimentary lunch, morning and afternoon tea for Yes - 1 Yes - 1 Yes - 2 up to two staff manning the stand On Stage Conference Case Study presented by No No 30 mins client Invitation to provide a table gift to dinner guests No Yes Yes Sponsors logo on delegate name badges No No Yes NETWORKING Sponsor Networking Activities including Welcome No Yes Yes Event and hosting a Gala Table Complimentary day delegate registrations to the No 1 1 conference (excl. accommodation and breakfast) Complimentary tickets to the Awards Gala Dinner on 18 October 2018. 1 1 2 INVESTMENT (ANNUAL SPONSORS ONLY) INCL. GST $2750 $4400 $7700 INVESTMENT (NON-ANNUAL SPONSORS) INCL. GST $3630 $5500 $9900 5 Our conference and awards program provide exceptional value to our selected partners DELEGATE BAG INSERTS - NON CONFERENCE SPONSORS COST: $550 inclusive of GST (Annual Network Sponsors) COST: $1100 inclusive of GST (Non-Annual Network Sponsors) An opportunity to provide a promotional flyer and/or promotional item to be inserted into the Conference satchel. This would need to be provided at least one month prior to the Conference. Prior to finalising your inserts, the items must be approved by National Local Government Customer Service Network Executive Committee.
Meet the 2018/2019 Executive Committee President / Treasurer Pauline Webb Manager, Customer Services, City of Canada Bay Vice-President Lee Wear Customer Service Coordinator, Camden Secretary Damien Robinson Senior Customer Service Advisor, Blue Mountains City Beth Langley Customer and Business Relations Coordinator, MidCoast Cath Harding Customer Info Mgt Coordinator, Western Downs Regional Margie Jackson Coordinator Customer Contact, Scenic Rim Regional Meredith Hester Team Leader Customer Service, Wagga Wagga City Naomi Wilson Assistant Customer Service Coordinator, Lake Macquarie City Nicole Merchant Team Leader Customer and Business Services, Bellingen Robbie Shafe Customer Service Coordinator, Kingborough Thank you to our 2017/2018 sponsors: livepro, Well Done International, Redman Solutions, Progress Training Systems, Enghouse Interactive, Corporate Protection Services, iplatinum, NEXA, Workwear Group and The Human Equation. The Executive Committee review sponsorship applications to ensure applying businesses are ones which meet the ethos of the Network and are relevant to members. We encourage prospective sponsors to apply via executive@csnetwork.org.au well in advance to enable the Executive Committee to evaluate your application in a timely manner. The Executive only meet once per month.