Postoutline: Ambulance Technician

September 29, 2011 Postoutline: Ambulance Technician Created On: 01/07/2008 Created By: Andrew Moir Originating Organisation: Scottish Ambulance Service Post Outline is Approved Purpose: : The delivery of high quality treatment and care to patients, associated duty of care to other members of the public including the provision of health advice (see and treat), and transportation to appropriate medical facilities, generally in emergency situations. Pay Band: Band 4 Reporting To: A&E Team Leader Dimension Type Dimension Number Dimension Name KSF Dimensions, Levels And Indicators Second Gateway (Full Outline) Foundation Gateway (Subset Outline) Level Indicator Level Indicator Core C1 COMMUNICATION 3 A,B,C,D,E,F 2 A,B,C,D,E Core C2 PERSONAL AND PEOPLE DEVELOPMENT 2 A,B,C,D,E,F Core C3 HEALTH, SAFETY AND SECURITY 2 A,B,C,D,E,F 2 A,B,C,D,E,F Core C4 SERVICE IMPROVEMENT Core C5 QUALITY 2 A,B,C,D,E,F Core C6 EQUALITY AND DIVERSITY Specific HWB3 PROTECTION OF HEALTH AND WELLBEING 1 A,B,C 1 A,B,C Specific HWB6 ASSESSMENT AND TREATMENT PLANNING 2 A,B,C,D,E,F,G 2 A,B,C,D,E,F Specific HWB7 INTERVENTIONS AND TREATMENTS 2 A,B,C,D,E,F,G 2 A,B,C,D,E,F,G Specific EF1 SYSTEMS, VEHICLES AND EQUIPMENT 1 A,B,C,D 1 A,B,C,D Specific EF3 TRANSPORT AND LOGISTICS Specific IK1 INFORMATION PROCESSING

COMMUNICATION - Level: 3 COMMUNICATION - Level: 2 a) identifies the range of people likely to be involved in the communication, any potential communication differences and relevant contextual factors b) communicates with people in a form and manner that: - is consistent with their level of understanding, culture, background and preferred ways of communicating - is appropriate to the purpose of the communication and the context in which it is taking place - encourages the effective participation of all involved c) recognises and reflects on barriers to effective communication and modifies communication in response d) provides feedback to other workers on their communication at appropriate times e) keeps accurate and complete records of activities and communications consistent with legislation, policies and procedures. f) communicates in a manner that is consistent with relevant legislation, policies and procedures. a) communicates with a range of people on a range of matters in a form that is appropriate to them and the situation b) improves the effectiveness of communication through the use of communication skills c) constructively manages barriers to effective communication d) keeps accurate and complete records consistent with legislation, policies and procedures e) communicates in a manner that is consistent with relevant legislation, policies and procedures Produced at https://www.e-ksf.org Page 2 of 18

Examples Of Application: a) Postholder must adapt communication style to reflect the context of the situation faced and the people being communicated with: patients, relatives and bystanders; peers, EMDC and Service managerial staff; staff of varying grades / ranks from other emergency services and medical and nursing staff. b) Postholder must respect religious beliefs and cultural differences and communicate appropriately. Postholder must deal with emotional and sensitive situations professionally, assertively and tactfully. c) Postholder must have an awareness of the prevailing circumstances and must be able to adapt communications to take account of the situation - e.g. noisy environments; taking time to listen to patients and understanding their needs, making patients feel at ease, ensure the patient / relatives understand what is happening, ensure the appropriate information is gathered from relevant resources (patient, relative, bystander etc.). d) Postholder must attend station meetings on a regular basis to discuss items of common interest and take part in the ongoing communications within the organisation. e) Postholder must complete and submit all relevant documentation to comply with Service requirements - e.g. PRF, eprf, drug records, See & Treat, Declaration of Death, Datix reporting, etc. Examples of Application: a) Postholder must adapt communication style to reflect the context of the situation faced and the people being communicated with: patients, relatives and bystanders; peers, EMDC and Service managerial staff; staff of varying grades / ranks from other emergency services and medical and nursing staff. b) Postholder must respect religious beliefs and cultural differences and communicate appropriately. Postholder must deal with emotional and sensitive situations professionally, assertively and tactfully. c) Postholder must have an awareness of the prevailing circumstances and must be able to adapt communications to take account of the situation - e.g. noisy environments; taking time to listen to patients and understanding their needs, making patients feel at ease, ensure the patient / relatives understand what is happening, ensure the appropriate information is gathered from relevant resources (patient, relative, bystander etc.). d) Postholder must complete and submit all relevant documentation to comply with Service requirements - e.g. PRF, eprf, drug records, See & Treat, Declaration of Death, Datix reporting, etc. e) Postholder must provide relevant information to receiving staff on patient s condition where appropriate. f) Postholder must provide relevant information to receiving staff on patient s condition where appropriate. Produced at https://www.e-ksf.org Page 3 of 18

PERSONAL AND PEOPLE DEVELOPMENT - Level: 2 PERSONAL AND PEOPLE DEVELOPMENT - Level: 1 a) assesses and identifies: - feedback from others on own work - how s/he is applying knowledge and skills in relation to the KSF outline for the post - own development needs and interests in the current post - what has been helpful in his/her learning and development to date b) takes an active part in the development review of own work against the KSF outline for the post with their reviewer and suggests areas for learning and development in the coming year c) takes responsibility for own personal development and takes an active part in learning opportunities d) evaluates the effectiveness of learning opportunities and alerts others to benefits and problems e) keeps up-to-date records of own development review process a) with the help of others, identifies: - whether s/he can carry out the tasks within own job - what s/he needs to learn to do current job better - when s/he needs help b) reviews his/her work against the KSF outline for his/her post with his/her reviewer and identifies own learning needs and interests c) produces with his/her reviewer a personal development plan d) takes an active part in agreed learning activities and keeps a record of them e) evaluates the effectiveness of learning activities for own development and the job. f) offers information to others when it will help their development and/or help them meet work demands. Examples Of Application: a) Postholder must prepare for the Personal Development Review by reflecting on personal feedback from others and by identifying own development needs. b) Postholder must actively participate in Personal Development Review and reflect on achievements in last 12 months against agreed objectives. c) Postholder must complete annual Post Proficiency training. d) Postholder must undertake training as required and take responsibility for keeping abreast of any new developments and changes to clinical guidelines. e) Postholder must maintain own Personal Development Plan and keep e-ksf record up to date. Examples of Application: a) Postholder must take account of advice and guidance from more qualified and experienced members of staff. b) Postholder must actively participate in Personal Development Review and reflect on achievements in last 12 months against agreed objectives. c) Postholder must maintain own Personal Development Plan and keep e-ksf record up to date. d) Postholder must successfully complete probationer exams and participate in any necessary additional training. e) Postholder must identify own learning experiences with support of identified preceptor, and use them as a framework for own personal development plan. f) Postholder must provide suitable advice and guidance to less experienced members of staff. Produced at https://www.e-ksf.org Page 4 of 18

HEALTH, SAFETY AND SECURITY - Level: 2 HEALTH, SAFETY AND SECURITY - Level: 2 a) identifies and assesses the potential risks involved in work activities and processes for self and others b) identifies how best to manage the risks c) undertakes work activities consistent with: - legislation, policies and procedures - the assessment and management of risk d) takes the appropriate action to manage an emergency summoning assistance immediately when this is necessary e) reports actual or potential problems that may put health, safety and security at risk and suggests how they might be addressed f) supports others in maintaining health, safety and security. a) identifies and assesses the potential risks involved in work activities and processes for self and others b) identifies how best to manage the risks c) undertakes work activities consistent with: - legislation, policies and procedures - the assessment and management of risk d) takes the appropriate action to manage an emergency summoning assistance immediately when this is necessary e) reports actual or potential problems that may put health, safety and security at risk and suggests how they might be addressed f) supports others in maintaining health, safety and security. Produced at https://www.e-ksf.org Page 5 of 18

Examples Of Application: a) Postholder must follow Service s Health & Safety policy and legislation at all times and carry out a dynamic risk assessment for all activities. Postholder must check stock of patient care equipment and ensure that all equipment is safe, clean and in good working order Postholder must carry out daily inspection of vehicle and report any damage or defects immediately. Postholder must ensure compliance with Control of Infection standards. b) Postholder must work effectively with colleague(s) in the movement and handling of patients and / or equipment in order to minimise risks to themselves, patients or bystanders. c) Postholder must drive Service vehicles in accordance with the approved methods and techniques of driving. d) Postholder must administer emergency aid when required up to level of training received and seek further assistance as necessary. Postholder must take any immediate / emergency action as necessary when a risk is identified. e) Postholder must ensure that any accidents, near misses or hazards are reported immediately to the EMDC and / or line manager using the relevant reporting mechanism. f) Postholder must assist line manager as required with risk assessment of tasks carried out and ensures that safe working practices are followed at all times in line with Service Policy and current legislation. Postholder must provide suitable advice to lesser experienced colleagues. Examples of Application: a) Postholder must follow Service s Health & Safety policy and legislation at all times and carry out a dynamic risk assessment for all activities. Postholder must check stock of patient care equipment and ensure that all equipment is safe, clean and in good working order Postholder must carry out daily inspection of vehicle and report any damage or defects immediately. Postholder must ensure compliance with Control of Infection standards. b) Postholder must work effectively with colleague(s) in the movement and handling of patients and / or equipment in order to minimise risks to themselves, patients or bystanders. c) Postholder must drive Service vehicles in accordance with the approved methods and techniques of driving. d) Postholder must administer emergency aid when required up to level of training received and seek further assistance as necessary. Postholder must take any immediate / emergency action as necessary when a risk is identified. e) Postholder must ensure that any accidents, near misses or hazards are reported immediately to the EMDC and / or line manager using the relevant reporting mechanism. f) Postholder must assist line manager as required with risk assessment of tasks carried out and ensures that safe working practices are followed at all times in line with Service Policy and current legislation. Postholder must provide suitable advice to lesser experienced colleagues. Produced at https://www.e-ksf.org Page 6 of 18

SERVICE IMPROVEMENT - Level: 1 SERVICE IMPROVEMENT - Level: 1 a) discusses with line manager / work team the changes that need to be made in own practice and the reasons for them b) adapts own practice as agreed and to time seeking support if necessary c) effectively carries out tasks related to evaluating services when asked d) passes on to the appropriate person constructive views and ideas on improving services for users and the public e) alerts line manager / work team when direction, policies and strategies are adversely affecting users of services or the public Examples Of Application: a) Postholder must attend any team meetings discussing with colleagues and line manager ideas which may improve the service delivered to patients. b) Postholder must react positively to changes to service delivery, and adapt own practices accordingly. Postholder must undertake training as required and take responsibility for keeping abreast of any new developments and changes to clinical guidelines. c) Postholder must participate in any service evaluation projects including evaluation of new and / or trial equipment and actively takes part in the staff questionnaire. d) Postholder must inform their Team Leader or Area Service Manager at the earliest opportunity of any constructive ideas which may improve the service delivery. e) Postholder must inform the EMDC, Team Leader or Area Service Manager at the earliest opportunity of any issues which may affect service delivery. a) discusses with line manager / work team the changes that need to be made in own practice and the reasons for them b) adapts own practice as agreed and to time seeking support if necessary c) effectively carries out tasks related to evaluating services when asked d) passes on to the appropriate person constructive views and ideas on improving services for users and the public e) alerts line manager / work team when direction, policies and strategies are adversely affecting users of services or the public Examples of Application: a) Postholder must attend any team meetings discussing with colleagues and line manager ideas which may improve the service delivered to patients. b) Postholder must react positively to changes to service delivery, and adapt own practices accordingly. Postholder must undertake training as required and take responsibility for keeping abreast of any new developments and changes to clinical guidelines. c) Postholder must participate in any service evaluation projects including evaluation of new and / or trial equipment and actively takes part in the staff questionnaire. d) Postholder must inform their Team Leader or Area Service Manager at the earliest opportunity of any constructive ideas which may improve the service delivery. e) Postholder must inform the EMDC, Team Leader or Area Service Manager at the earliest opportunity of any issues which may affect service delivery. Produced at https://www.e-ksf.org Page 7 of 18

QUALITY - Level: 2 QUALITY - Level: 1 a) acts consistently with legislation, policies, procedures and other quality approaches and encourages others to do so b) works within the limits of own competence and levels of responsibility and accountability in the work team and organisation c) works as an effective and responsible team member d) prioritises own workload and organises own work to meet these priorities and reduce risks to quality e) uses and maintains resources efficiently and effectively and encourages others to do so f) monitors the quality of work in own area and alerts others to quality issues. Examples Of Application: a) Postholder must follow Joint Royal Colleges Ambulance Liaison Committee (JRCALC) clinical guidelines and clinical standards as laid down. Postholder must transmit and receive information via radio / telephone in accordance with Service procedures. b) Postholder must administer emergency aid and transportation as required, up to level of training received, and request assistance where necessary. c) Postholder must work closely with colleague(s) to assess the most appropriate method of conveying patients using the relevant equipment and moving and handling techniques when necessary. d) Postholder must autonomously assess and diagnose individual patient needs to determine how to treat in accordance with JRCALC. e) Postholder must drive Service vehicles in accordance with the approved methods and techniques of driving. Postholder must carry out daily inspection of vehicle and report any damage or defects immediately. Postholder must check stock of patient care equipment and ensure that all equipment is safe, clean and in good working order. Postholder must manage and keep secure vehicle Technician drug stock. f) Postholder must at all times maintain standards and observe the code of conduct expected of professional Ambulance staff. a) complies with legislation, policies, procedures and other quality approaches relevant to the work being undertaken b) works within the limits of own competence and responsibility and refers issues beyond these limits to relevant people c) acts responsibly as a team member and seeks help if necessary d) uses and maintains resources efficiently and effectively e) reports problems as they arise, solving them if possible. Examples of Application: a) Postholder must follow Joint Royal Colleges Ambulance Liaison Committee (JRCALC) clinical guidelines and clinical standards as laid down. Postholder must transmit and receive information via radio / telephone in accordance with Service procedures. b) Postholder must administer emergency aid and transportation as required, up to level of training received, and request assistance where necessary. c) Postholder must work closely with colleague(s) to assess the most appropriate method of conveying patients using the relevant equipment and moving and handling techniques when necessary. d) Postholder must drive Service vehicles in accordance with the approved methods and techniques of driving. Postholder must carry out daily inspection of vehicle and report any damage or defects immediately. Postholder must check stock of patient care equipment and ensure that all equipment is safe, clean and in good working order. Postholder must manage and keep secure vehicle Technician drug stock. e) Postholder must report any patient issues to the appropriate person, e.g. vulnerable persons, refusal to travel, etc. Postholder must ensure that any issues that arise during the shift with the vehicle or equipment are resolved or reported as necessary. Produced at https://www.e-ksf.org Page 8 of 18

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EQUALITY AND DIVERSITY - Level: 1 EQUALITY AND DIVERSITY - Level: 1 a) acts in ways that are in accordance with legislation, policies, procedures and good practice b) treats everyone with whom s/he comes into contact with dignity and respect c) acknowledges others different perspectives d) recognises that people are different and makes sure they do not discriminate against other people e) recognises and reports behaviour that undermines equality and diversity a) acts in ways that are in accordance with legislation, policies, procedures and good practice b) treats everyone with whom s/he comes into contact with dignity and respect c) acknowledges others different perspectives d) recognises that people are different and makes sure they do not discriminate against other people e) recognises and reports behaviour that undermines equality and diversity Examples Of Application: a) Postholder must be aware of the Service s equality and diversity policies. Examples of Application: a) Postholder must be aware of the Service s equality and diversity policies. b) Postholder must deliver at all times a high quality of patient care ensuring that consideration is given to the feelings and needs of the patient. c) Postholder must be aware of other people s perspectives and be conscious that their communication and behaviour does not conflict with this. Postholder must use suitable tact when dealing with any difficult patients or relatives. d) Postholder must be aware of own behaviour in relation to equality and diversity issues. e) Postholder must be aware of colleagues and patients behaviour in relation to equality and diversity issues, and reporting, where necessary, policy breaches to line manager. b) Postholder must deliver at all times a high quality of patient care ensuring that consideration is given to the feelings and needs of the patient. c) Postholder must be aware of other people s perspectives and be conscious that their communication and behaviour does not conflict with this. Postholder must use suitable tact when dealing with any difficult patients or relatives. d) Postholder must be aware of own behaviour in relation to equality and diversity issues. e) Postholder must be aware of colleagues and patients behaviour in relation to equality and diversity issues, and reporting, where necessary, policy breaches to line manager. Produced at https://www.e-ksf.org Page 10 of 18

PROTECTION OF HEALTH AND WELLBEING - Level: 1 PROTECTION OF HEALTH AND WELLBEING - Level: 1 a) identifies signs that people are at risk and that there might be a need for protective measures b) reports any suspicions of risk to the appropriate people and/or organisations consistent with legislation, policies and procedures c) records and reports any information that is available on the risks. a) identifies signs that people are at risk and that there might be a need for protective measures b) reports any suspicions of risk to the appropriate people and/or organisations consistent with legislation, policies and procedures c) records and reports any information that is available on the risks. Examples Of Application: a) Postholder must be aware of the signs of people at risk. b) Postholder must ensure the health and well being of patients and has a duty to report any concerns they have in accordance with Service policies and legislation. c) Postholder must provide accurate and factual reports about the patient s condition to receiving staff, and to Line Manager or the EMDC as necessary. Examples of Application: a) Postholder must be aware of the signs of people at risk. b) Postholder must ensure the health and well being of patients and has a duty to report any concerns they have in accordance with Service policies and legislation. c) Postholder must provide accurate and factual reports about the patient s condition to receiving staff, and to Line Manager or the EMDC as necessary. Produced at https://www.e-ksf.org Page 11 of 18

ASSESSMENT AND TREATMENT PLANNING - Level: 2 ASSESSMENT AND TREATMENT PLANNING - Level: 2 a) discusses the assessment to be undertaken with the work team and understands his/her own role in the overall assessment and the activities to be undertaken b) respects individuals dignity, wishes and beliefs; involves them in shared decision making; and obtains their consent for the assessment to be undertaken c) identifies appropriate methods, techniques and equipment for different activities and individuals and prepares appropriately taking into account any risks d) undertakes and records assessment activities as agreed with the care team, following established protocols/procedures and consistent with legislation, policies and procedures e) monitors individuals during assessment activities and takes the appropriate action in relation to any significant changes or possible risks f) reports assessment findings in the appropriate format to the people who need them g) offers to the team his/her own insights into the health and well-being needs and wishes of the people concerned and makes suggestions on the treatment that might be needed. a) discusses the assessment to be undertaken with the work team and understands his/her own role in the overall assessment and the activities to be undertaken b) respects individuals dignity, wishes and beliefs; involves them in shared decision making; and obtains their consent for the assessment to be undertaken c) identifies appropriate methods, techniques and equipment for different activities and individuals and prepares appropriately taking into account any risks d) undertakes and records assessment activities as agreed with the care team, following established protocols/procedures and consistent with legislation, policies and procedures e) monitors individuals during assessment activities and takes the appropriate action in relation to any significant changes or possible risks f) reports assessment findings in the appropriate format to the people who need them Produced at https://www.e-ksf.org Page 12 of 18

Examples Of Application: a) Postholder must autonomously, or in consultation with colleague(s), assess and diagnose individual patient needs in accordance with JRCALC. b) Postholder must maintain a high quality of patient care ensuring that consideration is given at all times to the feelings and needs of the patient. Postholder must ensure that the patient is consulted and informed regarding the assessment being carried out and that consent is given where possible. c) Postholder must, in consultation with colleague(s), select the most appropriate methods of assessing the patient, using all available equipment and skills. Postholder must ensure compliance with Control of Infection standards. d) Postholder must work closely with colleague(s) and carry out assessment tasks as required, up to level of training received. Postholder must record all findings and complete and submit all documentation to comply with Service requirements. e) Postholder must monitor the patient s condition during assessment and adjust the assessment as necessary. f) Postholder must report relevant patient and assessment information to colleagues and / or receiving hospital staff. g) Postholder must use the benefit of their experience and training, on top of the assessment results, to offer suggestions as to the course of treatment to follow. Examples of Application: a) Postholder must autonomously, or in consultation with colleague(s), assess and diagnose individual patient needs in accordance with JRCALC. b) Postholder must maintain a high quality of patient care ensuring that consideration is given at all times to the feelings and needs of the patient. Postholder must ensure that the patient is consulted and informed regarding the assessment being carried out and that consent is given where possible. c) Postholder must, in consultation with colleague(s), select the most appropriate methods of assessing the patient, using all available equipment and skills. Postholder must ensure compliance with Control of Infection standards. d) Postholder must work closely with colleague(s) and carry out assessment tasks as required, up to level of training received. Postholder must record all findings and complete and submit all documentation to comply with Service requirements. e) Postholder must monitor the patient s condition during assessment and adjust the assessment as necessary. f) Postholder must report relevant patient and assessment information to colleagues and / or receiving hospital staff. g) Postholder must use the benefit of their experience and training, on top of the assessment results, to offer suggestions as to the course of treatment to follow. Produced at https://www.e-ksf.org Page 13 of 18

INTERVENTIONS AND TREATMENTS - Level: 2 INTERVENTIONS AND TREATMENTS - Level: 2 a) discusses the individual s treatment plan and their related condition/illness with the care team and understands his/her own role in delivering interventions and/or treatments within the plan b) respects individuals dignity, wishes and beliefs; involves them in shared decision making; and obtains their consent for the interventions and/or treatments to be undertaken c) identifies any specific precautions or contraindications to the proposed interventions / treatments and takes the appropriate action d) prepares for, undertakes and records interventions/treatments correctly, and in line with legislation, policies and procedures and/or established protocols e) supports and monitors people throughout promptly alerting the relevant person when there are unexpected changes in individuals health and wellbeing or risks f) provides information to the team on how individuals needs are changing and feedback on the appropriateness of the individual s treatment plan when there are issues g) responds to, records and reports any adverse events or incidents relating to the intervention/treatment with an appropriate degree of urgency. a) discusses the individual s treatment plan and their related condition/illness with the care team and understands his/her own role in delivering interventions and/or treatments within the plan b) respects individuals dignity, wishes and beliefs; involves them in shared decision making; and obtains their consent for the interventions and/or treatments to be undertaken c) identifies any specific precautions or contraindications to the proposed interventions / treatments and takes the appropriate action d) prepares for, undertakes and records interventions/treatments correctly, and in line with legislation, policies and procedures and/or established protocols e) supports and monitors people throughout promptly alerting the relevant person when there are unexpected changes in individuals health and wellbeing or risks f) provides information to the team on how individuals needs are changing and feedback on the appropriateness of the individual s treatment plan when there are issues g) responds to, records and reports any adverse events or incidents relating to the intervention/treatment with an appropriate degree of urgency. Produced at https://www.e-ksf.org Page 14 of 18

Examples Of Application: a) Postholder must, in consultation with the patient and colleague(s), assess the most appropriate method of treating the patient using relevant patient care equipment, drugs and / or gases. b) Postholder must maintain a high quality of patient care ensuring that consideration is given at all times to the feelings and needs of the patient. Postholder must ensure that the patient is consulted and informed regarding the treatment being carried out and that consent is given where possible. c) Postholder must, in consultation with colleague(s), select the most appropriate methods of assessing the patient, using all available equipment and skills, paying particular attention to specific precautions and / or contraindications. d) Postholder must attend to patients using the full range of pre-hospital emergency care skills where appropriate. Postholder must record all treatments carried out and complete and submit all documentation to comply with Service requirements. e) Postholder must monitor the patient s condition during the treatment programme and adjust it as necessary. f) Postholder must report relevant patient history, condition, treatment and response to treatment to colleague(s) and receiving hospital staff. g) Postholder must remedy and / or report any adverse reactions or events in relation to the treatment carried out with the appropriate degree of urgency, e.g. Calling stand-by at hospital, requesting Paramedic assistance, etc. Examples of Application: a) Postholder must, in consultation with the patient and colleague(s), assess the most appropriate method of treating the patient using relevant patient care equipment, drugs and / or gases. b) Postholder must maintain a high quality of patient care ensuring that consideration is given at all times to the feelings and needs of the patient. Postholder must ensure that the patient is consulted and informed regarding the treatment being carried out and that consent is given where possible. c) Postholder must, in consultation with colleague(s), select the most appropriate methods of assessing the patient, using all available equipment and skills, paying particular attention to specific precautions and / or contraindications. d) Postholder must attend to patients using the full range of pre-hospital emergency care skills where appropriate. Postholder must record all treatments carried out and complete and submit all documentation to comply with Service requirements. e) Postholder must monitor the patient s condition during the treatment programme and adjust it as necessary. f) Postholder must report relevant patient history, condition, treatment and response to treatment to colleague(s) and receiving hospital staff. g) Postholder must remedy and / or report any adverse reactions or events in relation to the treatment carried out with the appropriate degree of urgency, e.g. Calling stand-by at hospital, requesting Paramedic assistance, etc. Produced at https://www.e-ksf.org Page 15 of 18

SYSTEMS, VEHICLES AND EQUIPMENT - Level: 1 SYSTEMS, VEHICLES AND EQUIPMENT - Level: 1 a) correctly follows routine maintenance schedules and procedures for the components of systems, vehicles and equipment b) correctly identifies simple faults in the system/vehicle/equipment and takes the appropriate action to remedy them c) correctly and safely prepares, uses, cleans and stores equipment, tools and materials d) carries out activities in a way which - causes minimum disruption to users - minimises risks to self, others and the work environment - is consistent with legislation, policies and procedures Examples Of Application: a) Postholder must carry out daily inspection of vehicle and report any damage or defects immediately. b) Postholder must ensure that any simple maintenance is carried out e.g. fuelling vehicle, topping up of oil, windscreen wash, etc. c) Postholder must ensure that all equipment for the comfort, assessment and treatment of patients is clean, safe and in good working order and that perishable items and drugs are in date. d) Postholder must ensure that the station, vehicle and equipment are kept clean and safe in accordance with Service policies. a) correctly follows routine maintenance schedules and procedures for the components of systems, vehicles and equipment b) correctly identifies simple faults in the system/vehicle/equipment and takes the appropriate action to remedy them c) correctly and safely prepares, uses, cleans and stores equipment, tools and materials d) carries out activities in a way which - causes minimum disruption to users - minimises risks to self, others and the work environment - is consistent with legislation, policies and procedures Examples of Application: a) Postholder must carry out daily inspection of vehicle and report any damage or defects immediately. b) Postholder must ensure that any simple maintenance is carried out e.g. fuelling vehicle, topping up of oil, windscreen wash, etc. c) Postholder must ensure that all equipment for the comfort, assessment and treatment of patients is clean, safe and in good working order and that perishable items and drugs are in date. d) Postholder must ensure that the station, vehicle and equipment are kept clean and safe in accordance with Service policies. Produced at https://www.e-ksf.org Page 16 of 18

TRANSPORT AND LOGISTICS - Level: 1 TRANSPORT AND LOGISTICS - Level: 1 a) prepares appropriately for the particular transport activity to be undertaken b) identifies the risks involved in the transportation and acts in ways that minimise risks c) transports people and/or items safely and to time consistent with legislation, policies and procedures d) confirms with those receiving the people and/or items that everything is in order before leaving e) makes clear and accurate reports and/or records as required. a) prepares appropriately for the particular transport activity to be undertaken b) identifies the risks involved in the transportation and acts in ways that minimise risks c) transports people and/or items safely and to time consistent with legislation, policies and procedures d) confirms with those receiving the people and/or items that everything is in order before leaving e) makes clear and accurate reports and/or records as required. Examples Of Application: a) Postholder must carry out daily inspection of vehicle and report any damage or defects immediately. Along with colleague(s), postholder must assess the most appropriate method of conveying patients using the relevant equipment and lifting techniques when necessary. b) Postholder must drive Service vehicles in accordance with the approved methods and techniques of driving and in accordance with road traffic legislation. Also they must ensure that patients are secured in vehicle using seat belts/straps provided. c) Postholder must ensure that all patients are delivered / collected according to the time scales in force. Postholder must ensure that all patients are delivered into the care of the appropriate staff at the receiving facility. d) Postholder must communicate regularly with EMDC regarding patient address and any appropriate clinical information, etc. Postholder must communicate with receiving hospital in cases where a stand-by is necessary, or in line with any local protocols. e) Postholder must complete appropriate records of patient journeys. Examples of Application: a) Postholder must carry out daily inspection of vehicle and report any damage or defects immediately. Along with colleague(s), postholder must assess the most appropriate method of conveying patients using the relevant equipment and lifting techniques when necessary. b) Postholder must drive Service vehicles in accordance with the approved methods and techniques of driving and in accordance with road traffic legislation. Also they must ensure that patients are secured in vehicle using seat belts/straps provided. c) Postholder must ensure that all patients are delivered / collected according to the time scales in force. Postholder must ensure that all patients are delivered into the care of the appropriate staff at the receiving facility. d) Postholder must communicate regularly with EMDC regarding patient address and any appropriate clinical information, etc. Postholder must communicate with receiving hospital in cases where a stand-by is necessary, or in line with any local protocols. e) Postholder must complete appropriate records of patient journeys. Produced at https://www.e-ksf.org Page 17 of 18

INFORMATION PROCESSING - Level: 1 INFORMATION PROCESSING - Level: 1 a) inputs data and information accurately and completely: - using the correct formats - consistent with legislation, policies and procedures b) uses available automated facilities for checking the data/information and for resolving difficulties in using applications c) finds and provides requested data/information using agreed procedures and formats d) maintains the integrity of data/information using agreed procedures e) stores data/information safely and correctly a) inputs data and information accurately and completely: - using the correct formats - consistent with legislation, policies and procedures b) uses available automated facilities for checking the data/information and for resolving difficulties in using applications c) finds and provides requested data/information using agreed procedures and formats d) maintains the integrity of data/information using agreed procedures e) stores data/information safely and correctly Examples Of Application: a) Postholder must complete and submit all documentation to comply with Service requirements, e.g. PRF s, eprf, Datix reporting, etc. b) Postholder must ensure the information in their documentation is accurate using any checking facilities available to them. c) Postholder must collect and deposit any paper documentation in accordance with Service procedures. d) During the working day Postholder must keep safe the eprf system and / or any paper documentation in accordance with the Service's responsibilities under Data Protection Act. e) At the end of the working day Postholder must deposit any paper documentation in accordance with Service data protection polices and sign off the eprf system. Examples of Application: a) Postholder must complete and submit all documentation to comply with Service requirements, e.g. PRF s, eprf, Datix reporting, etc. b) Postholder must ensure the information in their documentation is accurate using any checking facilities available to them. c) Postholder must collect and deposit any paper documentation in accordance with Service procedures. d) During the working day Postholder must keep safe the eprf system and / or any paper documentation in accordance with the Service's responsibilities under Data Protection Act. e) At the end of the working day Postholder must deposit any paper documentation in accordance with Service data protection polices and sign off the eprf system. Document has ended Produced at https://www.e-ksf.org Page 18 of 18