Iowa Transformation Consortium Project: Care Management Workshop Presented by ICAHN & HomeTown Health, LLC September 19, 2017 A PORTION OF THESE MATERIALS WERE PRODUCED PURSUANT TO THE Iowa Small Hospital Improvement Program (SHIP) Grant FY 17 IA Contract #5888SH01. Presented by: Kristy Thomson, COO HomeTown Health, LLC Project: Care Management: Welcome and Introductions HomeTown Health Biography Kristy Thomson joined the HomeTown Health team in 2006 and served for 9 years as the Director of Education where she has directed the education services offered to HomeTown s hospital members and their affiliated clinics and physician practices. In this role, Kristy was responsible for course curriculum, content, technical set up and instructors, as well as directing live and online education services offered to HomeTown s network of 60+ rural hospitals and their affiliated clinics and physician practices along with 60 supporting business partners. She was also responsible for compliance with the IACET/ANSI continuing education and training standards along with other accreditation standards and assisted in preparation, review and administration of state and federal grants. In 2015, Kristy moved into the Chief Operating Officer position for HomeTown Health where she is responsible for both the HomeTown Health operations and the education programs of HomeTown Health University. 1
Who is HomeTown Health? HomeTown Health, LLC (HTH) is an organization that was started 18 years ago in GA to pursue ways to help rural and small hospitals survive in this environment of tremendous budget cuts from the state and federal level HTH works hospitals through grant work and education programs nationwide In 2016, the Iowa Department of Public Health issued a Request for Proposal to contract out the management oversight and coordination of the SHIP program activities and services HTH was selected for years 2016-2019 As Project Manager, HomeTown Health's responsibility is to provide comprehensive management and oversight of the State of Iowa s SHIP Program, such as reporting, budgeting and managing other grant requirements with HRSA HTH also charged with the coordination of group purchases of goods and services that align with the participating hospitals designated activities, as submitted/requested on the SHIP applications Welcome & Introductions Learning Outcomes: By the end of this session, attendees should be able to: Identify the purpose of this workshop Describe resources available for the Project participants A Workshop is A room or building where things are created or repaired A discussion group that emphasizes exchange of ideas and the demonstration and application of techniques and skills Using intensive group discussion & improvisation in order to explore before implementation Intensive educational program that focuses especially on techniques and skills in a particular field A period of discussion or practical work which a group of people share their knowledge or experience Training in which the participants work individually or in groups to solve actual work related tasks to gain hands-on experience 2
Introduce Yourself! Name Title or Role Hospital What do you hope to get out of today s session? Project: Care Management 2017 Workshop Team Lesa Schlatman, Care Coordination Specialist, ICAHN Angie Charlet, Director of Quality Services, ICAHN Project: Care Management AGENDA Welcome & Introductions Project Overview & Opening Discussion Understanding the Many Faces of Care Coordination Discharge Planning: Prepare Your Patient for Success Role Playing and Scripting Activity: How to Choose the Right Words Care Plans: Understanding Patient Centered Care Plans vs. Medical Plans Care Management and PopulationHealth Closing & Evaluations HomeTown Health, LLC. Illinois Critical Access Hospital Network HomeTown Health, LLC. 3
Hospital Transformation Consortium CONTINUING EDUCATION As an IACET Authorized Provider, HomeTown Health, LLC offers CEUs for its programs that qualify under the ANSI/IACET Standard. HomeTown Health, LLC is authorized by IACET to offer 0.5 CEUs/5 credit hour for this program. In order to obtain these units, you must: Attend meeting in its entirety and sign in on sign-in sheet Pass online quiz with 80% or better. Complete webinar evaluation. Following the meeting, all attendees who have met the attendance requirement will be emailed a link to the online quiz and evaluation. Hospital Transformation Consortium CONTINUING EDUCATION HTHU provides over 300 courses online, over 100 Webinars a year, and various live training conference and workshops. Accredited Education from the International Association for Continuing Education & Training (IACET). (Who accepts the IACET CEU? Full list at www.iacet.org) American Association of Respiratory Therapy American Board of Medical Microbiology American Society for Clinical Laboratory Science American Society for Quality American Speech-Language-Hearing Association Board of Certified Safety Professionals The Child Care Development Associate National Credentialing Program Clinician s View (Occupational, Speech, and Physical Therapy) Federal Emergency Management Agency Georgia, Massachusetts and Ohio Board of Nursing Georgia Professional Standards Commission Human Resources Certification Institute (for their Professional in Human Resource Designation) National Association of Rehabilitation Professionals in the Private Sector National Association of Social Workers National Board for Certification in Occupational Therapy, Inc. (NBCOT) National Council for Therapeutic Recreation Certification National Registry of Emergency Medical Technology (EMT) National Registry of Microbiologists National Society of Professional Engineers Society for Human Resources Management State of Georgia, FL and Iowa Board of Professional Engineers The American Association of Integrative Medicine The American College of Forensic Examiners Institute The American Council on Pharmaceutical Education The American Psychotherapy Association The International College of The Behavioral Sciences The National Board for the Accreditation of Occupational Therapy (NBCOT) PROJECT RESOURCES View the Program Dashboard at: www.hthu.net/iahtc Password: transform Click on Project Link: Password: ccm 4
PROJECT RESOURCES After the Workshop, we ll add Full size slide handouts and other materials distributed today for you to access and share with others! Welcome & Introductions Learning Outcomes: Now that this session is complete, attendees should be able to: Identify the purpose of this workshop Describe resources available for the Project participants Project: Care Management Trainer Biography Lesa Schlatman, RN, BSN Care Coordinator Specialist at ICAHN Lesa grew up in a small rural town, where she experienced the hardship of chronic illness first hand through the care of her beloved grandfather. Her passion to make a difference flourished from that point forward. She started 23 years ago as an RN, and has had a vast career in bedside nursing; Skilled Care settings; Managerial & Administrative positions; and regulatory/compliance oversight. She understands the importance of coordinated patient care, and strives to assist healthcare settings achieve this through her current position with ICAHN and IRCCO as the Care Coordination Specialist. 5
Project: Care Management: Closing & Evaluations Presented by: Jennie Price, Director of Business Development HomeTown Health, LLC Speaker Biography Closing & Evaluations Jennie Price joined the HomeTown Health team in May 2014 with experience in healthcare risk management and marketing, and having worked with a number of member hospitals. Jennie s specialties, outside of marketing, include professional liability such as medical malpractice, and property/casualty insurance. She holds a Bachelor s degree from Berry College in Rome, GA, in communication, as well as Bachelor of Arts degree in Religious Studies. She has earned a variety of designations in the area of insurance and risk management, including the Accredited Advisor of Insurance (AAI), Registered Professional Liability Underwriter (RPLU), and Associate in Risk Management (ARM). Session Name Learning Outcomes: By the end of this session, attendees should be able to: Identify how to access resources available for Project participants 6
PROJECT RESOURCES View the Program Dashboard at: www.hthu.net/iahtc Password: transform Click on Project Link: Password: ccm CONSORTIUM RESOURCES There are on-demand training and certification programs available in HTHU s: School of Revenue Cycle Management PFS/BO Certifications School of Coding & Documentation School of Clinical & Staff Compliance School of Physician Office Education School of HIT & Transformation Questions? Contact Meghan Williams at meghan.williams@ hometownhealthonline.com CONSORTIUM TRAINING Save the Date! 2 nd Annual Iowa Hospital Transformation Conference March 22-23, 2018 Courtyard -- Ankeny, IA 7
CLOSING ACTION ITEMS What action items will you take when you go back to your hospital? Evaluations Please submit a workshop Evaluation & CEU Form COLLABORATION Who else will you share this information with? 8
Session Name Learning Outcomes: Now that this session is complete, attendees should be able to: Identify how to access resources available for Project participants Questions? Questions about these resources or Upcoming Events? Contact: Jennie Price, SHIP Program Manager jennie.price@hometownhealthonline.com or a member of the HTH team! 9