Michigan Chapter NADONA/LTC Annual Convocation & Expo Focus on the beauty of change _ c u there ;) November 9-11, 2011 Amway Grand Plaza Hotel Grand Rapids, Michigan
Michigan Chapter NA D O NA / L T C in exclusive partnership with and professionally managed by the Health Care Association of Michigan The profession s preferred source for quality education. Highlights 26 innovative & clinically-focused education sessions Opening keynote & breakout session by award-winning author, speaker, nurse and life balance expert Connie Merritt New This Year! Award & Recognition Luncheon New This Year! Wednesday evening on your own to connect with colleagues on the town in the lovely downtown Grand Rapids district New This Year! Thursday morning breakfast buffet & general assembly meeting Michigan s premier long-term care nursing vendor expo New This Year! Case studies & poster presentations for additional continuing education credit opportunities Closing night celebration featuring a martini glass ice luge, culinary stations, live music by Minds Eye & complimentary spa services Return of the silent auction Welcome As fall fades into winter, we once again invite you to be our guest at the Michigan Chapter NADONA/LTC Annual Convocation and Expo. Nov. 9-11, nearly 200 directors of nursing and other long-term care nursing professionals will convene at the Amway Grand Plaza Hotel in Grand Rapids. This year s theme focus on the beauty of change honors the achievements and progress of the long-term care nursing profession with regard to clinical excellence and quality care in Michigan. In addition to mainstays like innovative and clinically-focused education, an inspiring keynote presentation, the silent auction, the vendor expo and an exciting closing night celebration, you can look forward to new additions like the Wednesday afternoon award and recognition luncheon. Additionally, the Michigan Chapter NADONA/LTC, in partnership with HCAM, plan to offer convocation participants an unprecedented 13 contact hours during this year s program. For these reasons, and many more, we look forward to welcoming you to Grand Rapids in early November. Register Now One of Three Ways: Fax: (517) 627-3016 Online: www.hcam.org Mail: HCAM, 7413 Westshire Drive, Lansing, MI 48917
2011 Michigan Chapter NADONA/LTC Area Coordinators Area I: Etta Brown lbrown@fairlanescr.com Macomb, Oakland & Wayne counties Area II: Lynae Carson lcarson@saginawscr.com Bay, Gratiot, Isabella, Midland & Saginaw counties 2011 Michigan Chapter NADONA/LTC Board of Directors President: Shari Carson slcarson@comcast.net Vice President: Bonnie Beulla bbeulla@marwoodmanor.org Treasurer: Michele Scicluna mmscicluna@nexcarehealth.com Corresponding/Recording Secretary: Carol Timmer ctimmer@grandvue.org Scholarship: Robert Willis & Donna Beebe rgsawil@att.net, dbeebe@mpro.org Nominating: Julie Pudvay julie.pudvay@sbcglobal.net By Laws: Linda Mondoux stratltc@gmail.com Membership: Ellie Poster ekposter@aol.com Programs: Shari Carson slcarson@comcast.net Area III: Judi Christensen jchristensen@pilgrimmanor.org Ionia, Kent, Mecosta, Montcalm, Muskegon, Newago, Oceana & Ottawa counties Area IV: Beth Beam bbeam@allegancounty.org Allegan, Barry, Berrien, Branch, Calhoun, Cass, Kalamazoo, St. Joseph & Van Buren countues Area V: Vacant Alcona, Alpena, Arenac, Crawford, Gladwin, Iosco, Montmorency, Ogemaw, Oscoda, Otsego & Roscommon counties Area VI: Tammy Lehto tlehto@houghtonmcf.com Baraga, Gogeboc, Houghton, Iron, Keweenaw & Ontonagon counties Area VII: Brenda Palmer bpalmer@holtnr.org Clinton, Eaton, Ingham, Livingston & Shiawassee counties Area VIII: Heather Luke hluke@vgvilla.com Hillsdale, Jackson, Lenawee, Monroe & Washtenaw counties Area IX: Tammy Lehto tlehto@houghtonmcf.com Alger, Delta, Dickinson, Marquette, Menominee & Schoolcraft counties Area X: Patty McClees pmcclees@baybluffs.org Charlevoix, Cheboygan, Chippeaw, Emmet, Luce, Mackinac & Presque Isle counties Area XI: Bonnie Beulla bbeulla@marwoodmanor.org Huron, Lapeer, Sanilac, St. Clair & Tuscola counties Area XII: Cheryl Patton cheryl@meadowbrookmcf.com Antrim, Benzie, Clare, Grand Traverse, Kalkaska, Lake, Leelanau, Manistee, Mason, Missaukee, Osceola & Wexford counties Area XIII: Mary Forsythe maryfors@comcast.net Genesee county Media: Mary Keane keanedml@chartermi.net Founder: Peggy Godfrey pgodfrey1@aol.com 3
THANK YOU The Michigan Chapter NADONA/LTC and HCAM would like to sincerely thank our sponsors (pages 4-5). Their generous partnership & support has provided more than $17,000 in sponsorship dollars toward this year s conference. Please join us in thanking each of them for their gracious contributions. DOUBLE PLATINUM $3,000+ Pfizer Inc. PLATINUM $1,500+ Barb Green-McKissack (248) 353-1155 James Bebb (734) 718-4856 Daniel Vincent (248) 824-6250 4
SPONSORS GOLD $1,200+ SILVER $900+ BRONZE $600+ Experience Grand Rapids MedStar Ambulance Schnepp Senior Care & Rehab Center COPPER $300+ ConvaTec NICKEL $100+ General Medicine P.C. 5
Proudly Presented By: In Exclusive Partnership With: Agenda Overview November 9-11, 2011 YOUR QUALITY EDUCATION PARTNER. Tuesday, Nov. 8 Board Meeting 6-7 pm 7-8 8-9 Board Dinner & Sponsored Presentation Board of Directors Convocation Briefing Board of Directors Business Meeting Wednesday, Nov. 9 Opening Day 8-9 am 9-9:20 9:20-10:20 10:40-11:40 11:40-1:20 1:20-2:20 2:40-3:40 4-5 5 pm Registration, Area Networking & Breakfast Opening Remarks by Chapter President Opening Keynote (K1) Breakout Sessions (W1-W3) NEW! Award & Recognition Luncheon (formerly the Banquet & Scholarship Dinner) will celebrate our colleagues achievements in clinical excellence and quality care Breakout Sessions (W4-W6) Breakout Sessions (W7-W9) Breakout Sessions (W10-12) NEW! Enjoy dinner & entertainment on your own in lovely downtown Grand Rapids Thursday, Nov. 10 Vendor Appreciation Day 8-8:50 am NEW! Registration, Breakfast Buffet & General Assembly Meeting 8:50-9:50 General Session (T1) 10:10-11:10 General Session (T2) 11:30-12:30 General Session (T3) 12:30-1:30 Sponsored Luncheon Presentation by Pfizer Inc. 1:30-2:30 General Session (T4) VENDOR EXPO 2:30-5 2:30-4:30 NEW! Case Studies & Poster Presentations 6-7 Closing Night Celebration: Happy Hour 6-8 pm Closing Night Celebration: Spa Services Friday, Nov. 11 Closing Day 8-8:50 am 8:50-9:50 10:10-11:10 11:30-12:30 12:30 pm Registration & Breakfast Breakout Sessions (F1-F3) Breakout Sessions (F4-F6) Breakout Sessions (F7-F9) Convocation Concludes Continuing Education Opening Day 5 CEUs Vendor Appreciation Day 5 CEUs Closing Day 3 CEUs The Health Care Association of Michigan plans to offer convocation participants 13 contact hours during this year s program. Specifically, HCAM will apply for continuing education credits for both Registered Nurse/Licensed Practical Nurse and Licensed Nursing Home Administrator contact hours. Final determination for continuing education credit approval will be outlined in the onsite program booklet. 6
Education Sessions Opening Day Opening Keynote (K1) featuring Connie Merritt Quitting is Not An Option: Pressing Forward & Bouncing Back Quitting is NEVER an option with a champion. Every champion you ever meet, will tell you there was a day, a moment and an hour when they decided with a choice of their own will to never quit. The world around us is shifting and these are rapidly becoming the toughest times most of us have ever seen. In this keynote presentation, participants will learn the best practice skills and strategies of moving forward even during these tough times realistically, but with optimism and sensibility. W1 The Role of the Nurse in Culture Change Vickie Burlew, Lebenbom & Rothman P.C. Cean Eppelheimer, PHI While much progress has been made in quality of life and quality of care as a result of the culture change movement, the role of the nurse in many nursing homes remains largely the same as it has for decades. This presentation will explore the emerging role of nurses in organizations undergoing culture transformation; opportunities and challenges associated with this process; and professional development and organizational support needed to ensure a successful transition in the nursing role. W2 Innovative Management of Disruptive Behaviors in Residents with Dementia: A Case Study Approach Laura Strubel, University of Michigan, School of Nursing This session will discuss the root causes and interventions for disruptive behaviors in residents with dementia. A review of the different types of dementia and how this brain disease impacts behavior will also be described. Using a case study format, disruptive behaviors will be matched with the underlying patho-physiology, and possible factors related to the behavior will be discussed. Deciding what the best non-pharmacological and pharmacological interventions to use will also be identified. W3 INTERACT: Strategy to Reduce Readmissions Donna Beebe, MPRO Vickie Johnson, Services of Ingham County Brenda Palmer, Holt Nursing & Rehab Jennifer Pruitt, Burcham Hills Retirement Community Participants will learn about INTERACT and specific INTERACT tools that can help reduce readmissions. Practical tips will be shared during this panel discussion by nurses who have successfully utilized these approaches. You won t want to miss this informative presentation. W4 The Healthcare Rx for Tweets, Googlers & Geezers Connie Merritt, Consumer Sales & Healthcare Industry We are living in the most exciting, challenging, demanding and dynamic time in the healthcare industry. We are also witnessing foundational and philosophical change driven in large part by the contributions of Baby Boomers. With an insightful, but entertaining touch, this presentation provides insight into scientific, technological, consumer and social trends that will continue to make the most dramatic, sweeping changes to the concept of healthcare that the world has seen in hundreds of years. W5 Healthcare Germ Wars: Never Give Up! Jennifer Beggs, Michigan Department of Community Health This presentation will focus on the importance of being proactive to prevent and contain outbreaks in your nursing facility. Case studies will be used to highlight appropriate methods to ensure a successful response. Investigation procedures, monitoring tools and infection control practices will be discussed, as well. W6 Making the Quality Indicator Survey Work for You Today Ellen Sandler, Nursing Home Quality As with any significant change, the Quality Indicator Survey (QIS) has the potential to create anxiety for providers. Learn the facts about the QIS structure and process, and how it pertains to your quality assurance and survey readiness today. The two-stage quality assessment tools used are intended to provide the basis for a comprehensive quality assurance system for nursing homes; learn how to make the QIS work for you. W7 Social Networking & Implications for Long-term Care Employers/Employees Professor Derek Witte, Thomas M. Cooley Law School Participants will learn why private Facebook pages are not private at all; and why all social media and electronic communications should be considered public. This session will also explain why this lack of privacy for social media causes special problems for long-term health care providers. Best practices will be shared; along with how employers and employees can avoid litigation and regulatory problems caused by careless use of social media. Don t miss this hot-topic presentation. 7
W8 MDS 3.0: How To Maximize RUGS IV Amy Franklin, Pathway Health Services Look in-depth at the practical application of the MDS 3.0 in your daily clinical operations to maximize your RUGS IV. Participants will explore how to best utilize RUGS IV to ensure optimal reimbursement and focus on how to secure their revenue. Techniques and helpful information will be provided to assist participants in their own facilities to better oversee this process. W9 An Integrated Approach to Reducing Avoidable Transitions Jacqueline Vance, American Medical Directors Association A team approach within and beyond the facility, as well as a focused effort on acute change of condition (ACoC), observation and communication, is key to appropriate implementation. AMDA has created a variety of tools and resources, including the Know-It All system, to improve your success rate and make your team observation, communication and ACoC experts. By utilizing these tools, you can explore the gaps in resident transfer and improve resident safety in the long-term care setting. W10 What & Who s Pain Is It Anyway? Dr. Jennifer Winegarden, Great Lakes Caring This session will describe the nature of chronic pain. It will also address how chronic pain affects not only the resident, but their loved ones and those caring for them. Chronic pain is a multi-dimensional symptom that manifests and presents itself through the physical body. Identification of assessment tools, medications and integrative modalities to care for residents with chronic pain will be discussed. W11 Advancing Excellence Campaign & Quality Improvement Tools Charlene Kawchak-Belitsky, MPRO Yvette McKenzie, MPRO Participants will hear an overview and a progress report on the exciting national Advancing Excellence campaign. Quality improvement monitoring tools are now available for six of the Advancing Excellence goals that can be utilized in lieu of the QIs/QMs. This presentation will demonstrate how to use the Web-based tools as part of your facility s QI programs. W12 Learning the Ropes, Getting Off the Ground Fran Vian, Extendicare Health Services Every workplace comes with its own set of rules and regulations, benefits and bonuses, nuances and traditions. Establishing a successful on-boarding process involves evaluation of current practices and planning for improvements. This energetic session will explain the on-boarding process of new employees and how to help your new employees get off the ground successfully by learning your ropes. Education Sessions Vendor Appreciation Day T1 Department Updates Howard Schaefer, Michigan Department of Community Health Roxanne Perry, Michigan Department of Community Health This informative presentation will provide participants with an update on departmental regulations, issues and changes affecting long-term care. As a former surveyor, survey monitor, licensing officer, long-term care analyst and hospice director, Schaefer will offer helpful insight and perspective to help our facilities remain compliant and successful. T2 Health Care Reform & Regulatory Issues Vickie Burlew, Lebenbom & Rothman P.C. Beth Bacon, Health Care Association of Michigan Come and learn about the hot regulatory issues of the day and brainstorm the best ways to meet these challenges head-on. Topics to be covered will include an update on implementation of the Elder Justice Act requirements, survey/enforcement trends and process improvements, progress on quality initiatives and legislative advocacy, and a report on the outcomes of the CMS Region V Consistency Workgroup. T3 Envisioning the Future for Long-term Care Nursing Mary Tellis-Nayak, My InnerView This session will discuss what it means to be a gerontological nurse by reviewing the characteristics of the field of nursing. We will look at the demographics of aging and discuss the implications of these demographics on our profession. Pulling together what we do as gerontological nurses and what our elders need and want, we will close with a discussion of how our profession should respond over the next 10 years. T4 Safe Medications Practice: A Systems Approach Katie Brown, MPRO Sandra Soronen, MPRO Failures in quality most commonly are not the result of faulty people, but of faulty processes. Improving the medication management system used in nursing homes by changing or redesigning care processes should lead to improved outcomes in medication errors and adverse drug events for residents in nursing homes. Explore a systems approach to medication management in long-term care facilities. 8
Education Sessions Closing Day F1 Pain Management in End-stage Alzheimer s Residents Carla Waarala, Odyssey Hospice Pain management as it relates to end-stage Alzheimer s will be addressed in this presentation. Additionally, this presentation will describe how to identify pain in Alzheimer s residents and how quality of life can be dramatically enhanced when successful interventions are utilized. As a nurse professional, you won t want to miss this informative presentation. F2 2011 Employment Law Update Grant Pecor, Nantz, Litowich, Smith, Girard & Hamilton Nicole Paterson, Nantz, Litowich, Smith, Girard & Hamilton Employment law has experienced a whirlwind of change, touching upon many matters. Staying abreast of these developments has become more of a challenge than ever before. In this session, learn about important employment law changes and significant employment law decisions; outline current trends and proposed legislation; and define practical strategies to help minimize employee-related liability for your organization. F3 Medical Marijuana & Notification of Change in Privileges Invited presenter Rae Ramsdell, Michigan Department of Community Health Participants will be oriented to important updates on Michigan s Medical Marijuana Program and the Bureau of Health Professions Notification of Change in Privileges process. Be informed and become even more survey ready with the most up-to-date information on regulations, issues and practices around medical marijuana use and the notification of change in privileges process. F4 Beyond Putting Out Fires: The Power of Critical Thinking Audrey Stob, MPRO Yvette McKenzie, MPRO Nothing is simple in healthcare today. The population in the nursing home has evolved over the years to increasingly frail and vulnerable residents with many co-morbidities. Nurses need to be able to make independent decisions and adapt to include change. This presentation will explore strategies for using critical thinking to prevent harm and negative outcomes, breaking the cycle of expending too much time and energy to reacting to survey citations. F5 Treatment of Diabetes in the Elderly Tom Katofiasc, Omnicare Inc. This presentation will provide directors of nursing and nurse leaders with an overview of the general concepts regarding diabetes in the elderly population. Use of oral medications in diabetes management will be discussed. Participants will also examine the use of injectable medications for their residents. F6 Residents & Sexuality Penny Gardner, PhD Bringing together personal experience, theory and practice, this presentation will demonstrate differences between a resident who is LGBT and one who is not. By understanding these legal, personal and political differences those attending this session will be able to identify behaviors and intiate practices to better tend to residents seeking services. Moreover, participants will come away with more knowledge and expertise in hopes of providing better and more sensitive quality care. F7 The ABCs of Guardianship Stephanie Day & Panelists from the Michigan Guardianship Association Michigan Guardianship Association Board President and panelists will discuss the differences between guardians, conservators, durable power of attorneys and patient advocates. Participants will walk through the probate court petition process and will be given the opportunity to discuss the challenges they re currently facing. Resources will also be provided. F8 Navigating I.V. Therapy in Long-term Care Nancy Lopiccolo, Specialized Pharmacy Services I.V. therapy has advanced its way into long-term care and can be well managed with the right plans in place. Nurses typically enjoy the challenge of gaining and retaining higher skills and knowledge for providing advanced care. You can find yourselves navigating successful waters in I.V. therapy and even greater respect and credibility in your community for improved census. This presentation is an overview of I.V. therapy and learning needs for the long-term care nurse. F9 Budgeting & PPDs for Nursing Administrative Staff Jon Nowinski, Lally Group P.C. This session will look at the measurement of nursing department costs for the non-accounting administrative staff. We will look closely at the calculation of per patient day costs to foster improved understanding of how these numbers are generated and used for comparison. The goal of this session is to provide a plain English explanation of the concepts used in budgeting for the nursing department and illustrate how factors such as occupancy and acuity affect the results. 9
Michigan s premier long-term care nursing VENDOR EXPO the place where needs meet solutions. The Solution Center This year s expo promises to be the place to assemble the key resources to run a superior clinical program and to deliver exceptional quality care to our beloved residents. You and your clinical team will find plenty of vendors eager to help you discover solutions to such questions as: How can we provide better care for our residents? How can we effectively collaborate with third-party suppliers, intermediaries and surveyors? What s new on the market that can enhance our use of time and money? What products and services will increase quality care and productivity in our facility? This year s expo will proudly feature the unparalleled products and services of (at time of print): Advanced Tissue Agility Health All Med Medical Supply American Medical Technologies Arkray BIOCODEX USA Boehringer-Ingelheim CareLinc Medical Gideons International, The Great Lakes Caring Healthcare & Hospitality Resouce HomeTown Pharmacy In-House Diagnostics McKesson Medical-Surgical Medical Staffing Network Mobile Medical Nichols Novartis Pharmaceuticals LTC Omnicare/Specialized Pharmacy Services OnHealthcare Pathway Health Services PharMerica QCI Healthcare Quest Diagnostics Rehab Care Remedi Senior Care Pharmacy SAVE Medical Seneca Medical Inc. Service Care Inc. VPA Diagnostics To contract your tabletop display in this year s expo, please contact Lea Osborne by phone at (517) 622-6189 or by e-mail atleaosborne@hcam.org. 10
PARTICIPANT INFORMATION LODGING Once you have registered for the conference no later than Friday, October 7 please secure your hotel reservation directly with the Amway Grand Plaza Hotel by phone at (800) 253-3590 or (616) 776-6450. A block of rooms has been reserved at the Amway for participants at a group rate of $114 per night. Please be sure to reference group code 10J2TJ at the time of reservation. Complimentary self-parking is included with your room reservation. Valet parking is available at the reduced rate of $16 per day. The Michigan Chapter NADONA/LTC and HCAM does not assume responsibility for hotel reservations. Your registration for the conferences does not automatically guarantee your overnight accommodations. For additional information or directions, please visit the Amway Web site at www.amwaygrand.com. PRINTING In an effort to be environmentally responsible, HCAM is trying to reduce the amount of paper we use at our educational programs. Electronic program materials and handouts will be accessible online before, during and after this program on the association Web site: www.hcam.org Instructions on how to access and print program materials will be e-mailed to all registered participants (if an e-mail address is provided on the registration form) in the weeks leading up to this conference. CERTIFICATION Since 1989, NADONA/LTC has certified directors of nursing and assistant directors of nursing for long-term care facilities. More than 1,800 professionals have been certified through this program. For more information about the Certified Director of Nursing in Long Term Care examination, please visit: www.nadona.org Save the Date 2012 Michigan Chapter NADONA/LTC Convocation & Expo November 7-9 Shanty Creek Resort Bellaire, Michigan 11
Michigan Chapter NADONA/LTC 2011 ANNUAL CONVOCATION & EXPO Registration Form Please be sure to review all participant information on page 11 of this registration brochure. PLEASE PRINT. COMPLETE EACH FIELD BELOW, INCLUDING FAX NUMBER, EMERGENCY CONTACT & E-MAIL ADDRESS. SUBMIT ONE FORM PER PERSON. Name: Title: Facility/Company: Address: City, State, Zip: County: MI Chapter NADONA/LTC Area Number (see page 3 on this booklet): Phone: Fax: Emergency Contact (mobile): E-mail: ** Important conference details will be sent via e-mail (if address provided) to all registered participants leading up to this event.** Are you a NADONA/LTC member? (check one) YES NO If yes, NADONA/LTC Membership Expiration Date: Check One: Visa Credit Card No.: MasterCard Expiration Date: Security Code (on back of card): American Express Billing Zip Code (for credit card): Total Amount Due $ Discover Cardholder Name (print): Check/Money Order (enclosed) Cardholder Signature: Package Package Description To register, circle both the applicable package letter (left) and the applicable corresponding rate (right). Fill in the total amount due (bottom right). BY SUBMITTING THIS REGISTRATION FORM, YOU CONSTITUTE AN AGREEMENT TO ALL HCAM POLICIES AS STATED BELOW. Registration Please utilize this form to register for the 2011 Michigan Chapter NADONA/LTC Convocation & Expo. Please type or print clearly one form per registrant. This form may be duplicated for additional registrants. Completed forms should be mailed or faxed to the address listed below. Telephone reservations will NOT be accepted. Please make a copy of this registration form for your own records. Early Registration Deadline The early registration deadline for NADONA/LTC members is Friday, Oct. 7, 2011. NADONA/LTC members will need to register by mail or fax before this deadline to receive the early registration discount. NADONA/LTC Members registering after this date will be billed at the regular registration rate. Unfortunately, non-members and prospective members are not eligible to receive this special discount. Event Confirmation After your registration form has been processed, an event confirmation will be faxed to your attention. Please be sure to include a current fax number with area code on this form. If you do not receive a confirmation within 14 business days of submitting your registration form to our office, please contact HCAM via e-mail at eventconfirmation@hcam.org. Payment & Applicable Rate For questions regarding your membership status (to determine your applicable registration rate), please contact Ellie Poster at ekposter@aol.com prior to submission. All registration fees, regardless of membership status, are due at the time of registration. We accept Visa, MasterCard, American Express or Discover. We will also accept a check or money order payable to HCAM. Cancellation & Refund Policy All refund requests must be made in writing by e-mail to the attention of Aaron Wolowiec at AaronWolowiec@hcam.org. Telephone cancellations will NOT be accepted. Individual registration fees, less a 25% processing fee, will be refunded for cancellations received in writing prior to Oct. 7, 2011. Cancellations received after this date, and no-show registrants, will not receive a refund nor a credit to a future program. Refunds will be issued six to eight weeks following the conference. NADONA Member Rate Before Oct. 7 NADONA Member Rate After Oct. 7 Prospective Member Rate A Full Convocation Package (Nov. 9-11) Incl. all convocation education, activities & meals. $349 $399 $525 B Opening Day Package (Nov. 9 only) Incl. breakfast, education and Award & Recognition Luncheon only. $270 $350 C Vendor Appreciation Day Package (Nov. 10 only) Incl. education, breakfast buffet, luncheon, expo & Closing Night Celebration. $270 $350 D Closing Day Package (Nov. 11 only) Incl. breakfast & education only. $140 $185 E Award & Recognition Luncheon Package (Luncheon on Nov. 9 only) Formerly Banquet & Scholarship Dinner. $40 F Guest/Vendor Meal Package (Nov. 9-11) Incl. breakfasts, luncheons & breaks only. $199 Total Amount Due: $ Substitutions Individuals registered to attend this conference, but unable to attend, may send an alternate in their place. Please contact HCAM via e-mail at eventconfirmation@hcam.org with the first and last name, title and facility/ company of both you and your substitute to process this request. Dietary Restrictions and/or Special Accommodations Individuals with special dietary restrictions, or those who require special accommodations to fully participate in this conference, should contact HCAM in writing by e-mail to AaronWolowiec@hcam.org no later than Friday, Oct. 7, 2011, detailing their request or restriction. It is the responsibility of each participant to notify banquet staff of their dietary request at each meal on-site. Presentation PowerPoints & Handout Materials In order to keep registration costs economical and to promote sustainability, PowerPoint presentations will be available on the HCAM Web site for download approximately two weeks prior to this conference. Printing instructions will also be sent via e-mail to registered participants prior to this event. For more information, see page 11 of this registration brochure. Program material on the HCAM Web site is available at the sole discretion of each presenter; presenters may elect not to post their materials to our Web site. Overnight Accommodations Secure your hotel reservation by contacting the Amway Grand Plaza Hotel by Oct. 7 to receive the discounted group rate. For more information, please see page 11 of this registration brochure. Consent to Use of Photographic Images Registration and attendance at, or participating in, HCAM and NADONA/LTC events and/or activities constitutes an agreement by the registrant to HCAM and NADONA/LTC s use and distribution (both now and in the future) of the registrant or attendee s image or voice in photographs, videotapes, electronic reproductions and audiotapes of such events and activities. Questions Should you have questions regarding this conference, please contact Lea Osborne by phone at (517) 622-6189 or by e-mail at LeaOsborne@hcam.org. Remit completed form & payment to: HCAM 7413 Westshire Dr., Lansing, MI 48917 or by fax to (517) 627-3016