p r e s e n t e d b y T h e G r e e l e y C o m p a n y a n d H C P r o, I n c. The 11th Annual Credentialing Resource Center Symposium The Medical Staff in Transition: Accountability, competence, and competition May 8 9, 2008 Caesars Palace Las Vegas, NV special keynote speaker Ian Morrison, PhD, Author, Consultant, and Futurist! The Future of Healthcare: The Quest for Value for All Americans Early Bird Discount Register by March 6, 2008, and save $100! PRE- AND POST-CONFERENCES May 7, 2008 Core Privileging Essentials: Advanced course in criteria-based design and implementation May 10, 2008 Physician Competency: Using data to evaluate performance
f O u r Conference Attend the 11th Annual Credentialing Resource Center Symposium and learn practical and innovative approaches to solving your most difficult credentialing, medical staff, accreditation, and quality challenges. You ll learn step-by-step strategies, tools, tips, policies, and procedures that are up-to-date with the latest Joint Commission and CMS regulatory requirements. And you ll be able to start implementing this useful information at your own healthcare facility immediately. For the past 11 years, our industry experts have offered medical staff and credentialing professionals with seminars on credentialing hot topics. Topics include: low-volume/no-volume providers, top Joint Commission and CMS challenges, dealing with disruptive physicians, ED Call, peer review, and much more. Send your team to exciting Las Vegas for this two-day Credentialing Resource Center Symposium. You ll learn cutting-edge best practices for medical staff challenges and also have the opportunity network with your colleagues. 2008 Pre- and Post-Conferences Core Privileging Essentials (May 7th) Physician Competency (May 10th) 1 Credentialing and Privileging Track Boot Camp for credentials committee members and new department chairs (Part I and Part II) Negligent credentialing lawsuits Is your privileging system objective and evidence-based? Privileging and competency criteria for new technology Growing areas of disputes in privileging criteria From misdemeanors to felonies: How to handle criminal background check results Low-volume/no-volume providers: Solving the competency equation for physicians whose only presence in your hospital is their credentials file Physician health and aging: Credentialing and privileging challenges Streamlining the medical staff office, making better use of today s technology Privileging and competencies for PAs and APRNs Competency assessment for non-privileged AHPs 2 Medical Staff Track Physicians as customers, partners, and competitors: Rethinking the way physicians and hospitals are connected today Updating your bylaws: Are your bylaws compliant with the new Medical Staff Standard 1.20? Dealing with disruptive physicians Recruiting and retaining physicians in a time of shortage ED call: How to manage this unsolvable problem Medical staff challenges for small hospitals 3 Accreditation Track Top Joint Commission and CMS challenges: Where to focus and how to simplify The Joint Commission s 2008 Medical Staff Standards: Simplifying physician survey compliance 2008 National Patient Safety goals in review Using perception data to measure the nontechnical general competencies Rapid response and anticoagulants: 2008 and 2009 expectations Developing expectations for general competencies: Lessons from the Graduate Medical Education Correcting and clarifying requirements for improvement Medication reconciliation 4 Quality Track Understanding and using benchmarking data Peer review: Training physicians i n how to do effective case review The Joint Commission s ongoing professional practice evaluation: Implications for your peer review program and strategies for success Publicly reported performance data and how to use or abuse it Focused professional practice evaluation: Creating a systematic approach to proctoring (Part I and Part II)
Tracks Symposium Faculty Richard A. Sheff, MD Lisa Eddy, RN, CPHQ Chairman and Senior Consultant for Executive Director, Accreditation General Session Topics The Future of Healthcare: The Quest for Value for all Americans Ian Morrison, PhD Author, Consultant and Futurist Healthcare reform is rising again on the political agenda as the combination of growing numbers of uninsured citizens and rising healthcare costs challenge payers and providers alike. The healthcare system continues to struggle in its search for affordable solutions that deliver value. Managed care faltered as it came under increasing scrutiny by the media, the consumer, and the regulators. Meanwhile, healthcare costs are rising, and the burden is increasingly being shifted to consumers. Large-scale vertical integration in healthcare has not taken place; rather, we have seen massive horizontal consolidation of pharmaceutical companies, health plans, hospital systems, and, to a lesser extent physician groups. Increased consumerism, amplified by the Internet, and new benefit designs creates new opportunities and new challenges. The industry is looking for a new direction and a new vision, but often falls prey to fads, as organizations are stretched thin by the roller coaster of change in management philosophy, reimbursement, and medical technology. This presentation will focus on the political, economic, and strategic context of change in healthcare and examine how various companies and institutions are preparing for the future. It will focus on the quest for value in healthcare by payers (both public and private), health plans, and consumers and how healthcare providers will respond. It will identify the leadership challenges and opportunities that lie ahead and will provide strategic insights about how organizations and individuals can flourish in the new millennium in healthcare. Albert L. Fritz, MHA Vice President, Robert J. Marder, MD Vice President, Carol S. Cairns, CPMSM, CPCS Senior Consultant for Credentialing and Privileging, William Cors, MD, MMM, FACPE Senior Consultant for Medical Staff Bud Pate Practice Director of West Coast Operations, Mary Hoppa, MD Senior Consultant for Medical Staff and Credentialing and Privileging Kurt Patton, MS Senior Consultant Mark A. Smith, MD, MBA, FACS Practice Director, Credentialing and Privileging Donna Goestenkors CPMSM Consultant for Credentialing and Privileging Sally Pelletier, CPMSM, CPCS Consultant for Credentialing and Privileging, Strategies for a Mixed-Model Medical Staff Richard A. Sheff, MD Chairman and Executive Director, Since one size won t fit all for physicians or hospitals, how can hospitals navigate through multiple, simultaneous models of physician-hospital relations for a successful future? The old social contract between physicians and hospitals is unraveling. In its place today, we find a myriad of new and evolving relationships between physicians and hospitals: physician-hospital competition; joint ventures; exclusive contracts, and pay for call. We also see the resurgence of physician employment and paid medical directorships, as well as the persistence of a self-governed medical staff. These factors are all part of the landscape that governing boards, CEOs, and physician leaders must navigate today. During this fast-moving, interactive session, Dr. Sheff will lead participants through mapping a course for their hospitals and physicians to manage the very real challenges they face in physicianhospital relations challenges which are mission-critical for the success of their hospitals. Special Keynote Speaker Ian Morrison, PhD, Author, Consultant and Futurist The Future of Healthcare: The Quest for Value for all Americans Ian Morrison is an internationally known author, consultant, and futurist specializing in long-term forecasting and planning with an emphasis on healthcare and the changing business environment. He combines research with an incisive Scottish wit to help public and private organizations plan their longterm future. Morrison has worked with more than 100 Fortune 500 companies in healthcare, manufacturing, information technology, and financial services. He is a frequent commentator on the future for television, radio, and the print media. A founding partner of Strategic Health Perspectives, Morrison is an expert on a wide variety of forecasting, strategy, and healthcare topics for government, industry, and a variety of nonprofit organizations worldwide.
4:30 7:00 pm Preregistration 7:00 8:00 am Registration/Continental breakfast/bxhibits 8:00 9:00 am Keynote address: Ian Morrison 9:15 10:45 am Credentialing and Privileging Track Boot Camp for credentials committee members and new department chairs (Part I) Negligent credentialing lawsuits 10:45 11:15 am Break/Exhibits 11:15 12:30 pm the Future of Healthcare: The Quest for Value for All Americans Workshops (Select one each time block) Boot Camp for credentials committee members and new department chairs (Part II) Is your privileging system objective and evidencebased? 12:30 2:00 pm Lunch on Your Own 2:00 3:30 pm Privileging and competency criteria for new technology Growing areas of disputes in privileging criteria From misdemeanors to felonies: How to handle criminal background check results 3:30 4:30 pm Networking Reception/Exhibits Friday MAY 9, 2008 7:00 8:00 am Continental breakfast/exhibits Medical Staff Track Physicians as customers, partners, and competitors: Rethinking the way physicians and hospitals are connected today Updating your bylaws: Are your bylaws compliant with the new Medical Staff Standard 1.20? Dealing with disruptive physicians 8:00 8:45 am General session: Strategies for a Mixed-Model Medical Staff 9:00-10:30 am Low-volume/no-volume providers: Solving the competency equation for physicians whose only presence in your hospital is their credentials file Physician health and aging: Credentialing and privileging challenges 10:30 11:00 am Break/Exhibits 11:00 12:30 pm Workshops (Select one each time block) Low-volume/no-volume providers: Solving the competency equation for physicians whose only presence in your hospital is their credentials file Privileging ongoing and focused professional practice evaluation for PAs and APRNs 12:30 2:00 pm Lunch on Your Own 2:00 3:30 pm 2008 Symposium Schedule wednesday MAY 7, 2008 Thursday MAY 8, 2008 Streamlining the medical staff office, making better use of today s technology Competency assessment for non-privileged AHPs Dealing with disruptive physicians Recruiting and retaining physicians in a time of shortage ED call: How to manage this unsolvable problem Medical staff challenges for small hospitals Physicians as customers, partners, and competitors: Rethinking the way physicians and hospitals are connected today Accreditation Track Top Joint Commission and CMS challenges: Where to focus and how to simplify The Joint Commission 2008 Medical Staff Standards: Simplifying physician survey compliance 2008 National Patient Safety Goals in review Using perception data to measure the nontechnical General Competencies Rapid response and anticoagulants: 2008 and 2009 expectations Top Joint Commission and CMS challenges: Where to focus and how to simplify Developing expectations for General Competencies: Lessons from the GME Correcting and clarifying requirements for improvement Medication reconciliation Quality Track Understanding and using benchmarking data Peer review: Training physicians in how to do effective case review The Joint Commission Ongoing Professional Practice Evaluation: Implications for your peer review program and strategies for success Publicly reported performance data: How to use or abuse it Focus professional practice evaluation (Part I): Creating a systematic approach to proctoring Focused professional practice evaluation (Part II): Implementing a systematic approach to proctoring Who Should Attend Medical services/credentialing professionals (both new and advanced) Physician leaders (credentials committee chairs and members, VPMAs, members of the medical executive committee) CEOs and COOs Directors of quality performance improvement Physician relations directors Learning Objectives Participants will learn how to do the following: Describe the major trends that have dramatically reshaped the medical staff Identify practical strategies for meeting The Joint Commission s medical staff standards, including the categories of general competencies, focused professional practice evaluation, and ongoing professional practice evaluation Describe best practices for matching competency with privileges Explain how to create effective data for measuring and reporting physician performance Describe strategies for managing current medical staff challenges, including ED call, physicianhospital competition, and low-volume/novolume physicians Discuss the fundamental driving forces affecting value in healthcare Define value and explore the trends in its component parts: cost, access, quality, and security of benefits Describe future scenarios for healthcare and the implications for all healthcare stakeholders, including hospitals, physicians, and local communities Visit the Exhibition Hall Learn about credentialing/medical staff products and services to make your job easier! Past Exhibitors Included: ACS Healthcare Solutions, MIDAS+ Credentialing AMA Credentialing Products Applied Statistics Management Association for Healthcare Accreditation Professionals CACTUS Software The Center for Healthcare Accreditation Professionals CertiFACTS On-Line Crisis Prevention Institute Environmental Health & Engineering FACIS Gemini Diversified Services GetProof, Inc. HCPro, Inc. HealthLine Systems IntelliSoft Group Kroll Background Screening Group Morrisey Associates NAMSS Physician Performance Scorecard Reporter Policy Technologies International Quantros Radar Medical Systems Vistar Technologies Xpediate For information about exhibiting, please contact: Margo Padios, Exhibit Sales Manager HCPro, Inc. 200 Hoods Lane, P.O. Box 1168 Marblehead, MA 01945 Telephone: 781/639-1872, ext. 3145 Fax: 781/639-0529 E-mail: mpadios@hcpro.com
Symposium Location Registration Information Registration Fees The Symposium fee includes two days of intensive, interactive learning; the Symposium workbook and accompanying resource materials; a continental breakfast on both days; morning and afternoon refreshment breaks; CE credit; and the Thursday evening networking reception. Credentialing Resource Center (CRC) Symposium only May 8 9, 2008 $895 early-bird rate (register by March 6) $995 standard rate $3,580 early-bird team of 5 rate (register by March 6) $3,980 standard team of 5 rate CRC Symposium and Core Privileging Essentials May 7 9, 2008 CRC Symposium and Physician Competency May 8 10, 2008 CRC Symposium and both Pre- and Post-Conferences May 7 10, 2008 $2,220 (a savings of over 20% off the standard rate) Pre- and/or Post-Conferences only Core Privileging Essentials May 7, 2008 $795 early-bird rate (register by March 5) $895 standard rate Physician Competency May 10, 2008 $795 early-bird rate (register by March 8) $895 standard rate Attention Federal Government Employees Call 800/801-6661 to learn more about our standard government conference discount. caesars palace 3570 Las Vegas Boulevard South, Las Vegas, NV 89109 Reservations: 866/227-5938 Web: www.caesarspalace.com Discounted room rate: $229 For the special discount rate, reservations must be made by April 5, 2008. Rooms are available on a first-come, first-serve basis and may sell out before the April 5th cutoff date. Make your hotel reservations early to guarantee space and availability. Caesars Palace is one of the world s best-known resort-casinos, celebrating the glory that was Greece and the grandeur that was Rome, in an 85-acre destination location that sets the standard for excitement and luxury. Reigning at the heart of the Las Vegas Strip, Caesars Palace ranks among the world s top luxury resorts known for their originality and beauty and features more than 3,300 hotel guest rooms and suites, 26 diverse restaurants and cafes, 4.5-acre Garden of the Gods pools and gardens, and a world-class health spa and salon services. Its 4,100-seat Colosseum spotlights world-class entertainers such as Celine Dion, Elton John, and Jerry Seinfeld, and sits just steps away from celebrity chef restaurants and The Forum Shops. Continuing Education Please visit us at www.greeley.com/seminars for more information about continuing education credits that will be provided for these programs. Faculty Disclosure of Vested Interest HCPro, Inc., has a conflict-of-interest policy that requires course faculty to disclose any real or apparent commercial financial affiliations related to the content of their presentation materials. It is not assumed that these financial interests or affiliations will have an adverse effect on faculty presentations; they are simply noted here to fully inform the participants. On-site Education Can t make it to the Symposium? provides on-site educational opportunities. Call 888/749-3054 for more information. three Easy Ways to Save 1. Send a team of four to the Symposium and bring your fifth member FREE! 2. Register by March 6, 2008, and receive a $100 discount on the Symposium registration fee. 3. Make your hotel reservations by April 5, 2008, to take advantage of the special discounted hotel room rates. Cancellation policy 1. All cancellations must be confirmed in writing. 2. Written cancellations received by 30 days or more prior to the seminar are eligible for a refund, less a $200 cancellation fee. 3. Written cancellations made less than 30 days prior to the seminar date(s) are not eligible for refunds but are eligible for payment transfer (credit) to another Greeley seminar (less the $200). The credit will be valid for up to 12 months from date of cancelled seminar. 4. Participant(s) who do not cancel in writing will be considered as no shows and will not be eligible for refunds/credits. ADA We encourage participation by all individuals. If you have a disability, advance notification of any special needs will help us better serve you. Please notify us of your needs at least two weeks in advance of the program by calling 800/801-6661. For information about exhibiting, please contact: Margo Padios, Exhibit Sales Manager HCPro, Inc., 200 Hoods Lane, P.O. Box 1168, Marblehead, MA 01945 Telephone: 781/639-1872, ext. 3145, Fax: 781/639-0529, E-mail: mpadios@hcpro.com About Your Sponsors HCPro, Inc., is the premier trainer and publisher of regulatory and management information for healthcare professionals. Established in 1986, HCPro is the parent company of, the consulting division of HCPro. Our team of award-winning journalists, educators, and consultants has fueled our reputation for producing accurate, easy-to-understand training about complex regulatory topics for healthcare organizations nationwide. Register today! Fax your registration form to at 800/738-1553 or visit us at www.greeley.com/seminars. provides seminars, training courses, and consulting services to thousands of healthcare and medical staff professionals each year. The company s programs give practical advice and effective solutions about accreditation and regulatory compliance, medical staff leadership, quality, credentialing and privileging, and other current healthcare issues. 2008 HCPro, Inc. HCPro is not affiliated in any way with The Joint Commission, which owns the JCAHO and Joint Commission trademarks.
Pre- and Post-Conferences Attend these programs and learn even more! Wednesday May 7, 2008 Core Privileging Essentials Advanced course in criteria-based design and implementation Are you in charge of the job of reviewing and recommending a redesign to core privileging? Where do you start, and how can you avoid the roadblocks and pitfalls that can hamper smooth implementation of core privileges throughout your organization? This full-day program will take participants through the key steps needed to design, modify, and implement core privileges. Sessions will cover the barriers to implementation, some of the toughest clinical practice areas that challenge medical staff professionals and medical staff leaders, actual examples of difficult core privileging practice areas, management of cross-specialty disputes, and the process, players, and work plan needed to build consensus at your organization and successfully implement core privileges. Saturday May 10, 2008 Physician Competency Using data to evaluate performance After collecting vast quantities of data about quality indicators, how can hospitals use it to monitor physician performance and assess competence? The Joint Commission s medical staff standards will push organizations to assure that physician competence is defined comprehensively and is evaluated using an evidence-based process. This full-day course will demonstrate how to turn data into information. Learn how to work with your medical staff to make good decisions about the indicators to collect, how to use benchmark data to interpret performance, and how to create an effective physician performance profile for evaluation and feedback. Register a team of 4 and your 5th member attends FREE! 100% Satisfaction Guaranteed! Additional Conferences being held at Caesars Palace Tell your colleagues about these other informative seminars. Association of Clinical Documentation Improvement Specialists Conference May 8 9, 2008 At the ACDIS annual conference, participants will learn valuable solutions to address your most challenging documentation problems. Participants will walk away with a firm understanding of Medicare Severity DRGs (MS-DRGs) and their relation to clinical documentation improvement (CDI). Industry experts will identify the compliance areas that affect your clinical documentation improvement (CDI) program, present case studies, illustrate how to demonstrate the ROI of a CDI program to upper management, and much more. Visit www.cdiassociation.com for more information. 2nd Annual Association for Healthcare Professionals Conference May 8 9, 2008 The role of a survey coordinator has changed considerably over the past several years. You re required to collect more data than ever before, train staff, and sufficiently prepare your hospital for all types of surveys on a moment s notice. If you re like most accreditation professionals, you are in constant need of ready-made ideas and products to meet these daily challenges. Join industry experts for this one-and-a-half-day conference that will make your job easier with need-to-know information and practical solutions for the most pressing accreditation issues, including The Joint Commission s new National Patient Safety Goals, the top problematic standards, CMS hot topics, medication reconciliation, and more. 2nd Annual Hospital Safety Symposium May 8 9, 2008 Safety officers told us they wanted a conference with a packed agenda that didn t take them out of the office for a week and now it s here! Safety directors have more Joint Commission compliance challenges in store for them than ever before. Not only is the accreditor overhauling its emergency management standards, it is raising its survey process to a new level. Expect every nuance of your safety program to be subject to scrutiny including your risk assessments and follow-up plans, Life Safety Code deficiencies, and your process to complete your Plans For Improvement. Backed by the Hospital Safety Center, which has been a trusted source of healthcare facility safety information for over 15 years, the 2nd Annual Hospital Safety Symposium will delve into new regulatory changes and best practices that you can bring back to your facility. In one-and-a-half days, participants will learn about how new emergency management expectations affect your EC program, how to communicate these plans hospitalwide, and much more. Register today! Call 800/801-6661 for more information or visit our Web site at www.greeley.com/seminars.
Conference Registration Form Credentialing Resource Center Symposium Pre-Conference: Core Privileging Essentials Post-Conferences: Physician Competency May 8 9, 2008 caesars palace Las Vegas, NV Register a team of 4 and your 5th member attends FREE! Call 800/801-6661, Fax this form to 800/738-1553, or visit www.greeley.com/seminars Registration Fees Credentialing Resource Center (CRC) Symposium only May 8 9, 2008 $895 early-bird rate (register by March 6) $995 standard rate $3,580 early-bird team of 5 rate (register by March 6) $3,980 standard team of 5 rate CRC Symposium and Core Privileging Essentials May 7 9, 2008 CRC Symposium and Physician Competency May 8 10, 2008 CRC Symposium and both Pre- and Post-Conferences May 7 10, 2008 $2,220 (a savings of over 20% off the standard rate) Pre- and/or Post-Conferences only $795 Core Privileging Essentials early-bird rate (register by March 5) May 7, 2007 $895 Core Privileging Essentials May 7, 2007 $795 Physician Competency early-bird rate (register by March 8) May 10, 2007 $895 Physician Competency May 10, 2007 Contact Person Name: Title: Organization: Dept: Street Address: City: state: ZIP: Tel: Fax: E-mail Address: Names of registrant: *To register additional attendees, make photocopies of this form or call Customer Service at 800/801-6661. Name: Title: In the space provided below, indicate the workshop you plan to attend in the time designated for each of the two days. Day 1 Thursday, May 8 9:15 10:45 am Workshop 11:15 am 12:30 pm Workshop 2:00 3:30 pm Workshop Day 2 Friday, May 9 9:00 10:30 am Workshop 11:00 am 12:30 pm Workshop 2:00 3:30 pm Workshop Select your method of payment (Payment must be made 2 weeks prior to program date.) Check enclosed (payable to ). Please bill my organization with PO # Bill my credit card (check one): VISA MasterCard AmEx Discover Please bill me. Signature Account # Exp. date Required for authorization Your credit card bill will reflect a charge to. Please make any changes to the label below. 200 Hoods Lane P.O. Box 1168 Marblehead, Massachusetts 01945 TEL: 800/801-6661 FAX: 800/738-1553 WEB: www.greeley.com/seminars MT64068 PRESORTED STD u.s. postage paid HCPro