Page 1 Request for Proposal Madison County Public Schools Microsoft SCCM Implementation Services RFP Release Date: 10/26/2016 RFP Identifier: Madison SCCM
Contents SECTION 1 INTRODUCTION... 3 SECTION 2 COMPETITIVE BIDDING PROCESS REQUIREMENTS... 3 SECTION 3 PROPOSAL SUBMISSION REQUIREMENTS... 5 SECTION 4 SELECTION PROCESS... 6 SECTION 5 SPECIFICATIONS OF SOUGHT PRODUCT(S) or SERVICE(S)... 7 SECTION 6 ADDITIONAL REQUIRMENTS EXPERIENCE AND QUALIFICATIONS... 8 Appendix A: EXECUTION OF PROPOSAL... 9 NOTE IMPORTANT DEADLINES: November 28, 2018: Proposals are due no later than November 28, 2018, 3:00 PM EST. Page 2
SECTION 1 INTRODUCTION Madison County Schools requests proposals from qualified vendors to provide products and services, per the specifications and timelines detailed in this document. Details are provided below on the Request for Proposal (RFP) outlining the eligible product(s) and service(s) sought by the district, and proposal submission requirements in accordance with N.C.G.S. 143-129.8. Note the following very important items in order for the proposal to be considered: a. Note customer in this document is the Madison County Public School system. b. All prospective vendors must follow the requirements related to the competitive bidding process described in Section 3. c. All submission criteria described in Section 4 must be followed. Proposals will be evaluated with price of the eligible components as the primary consideration. All vendors should give the lowest competitive prices. An example of the evaluation matrix is included in Section 4. The district reserves the right to reject any proposals or any portion of submitted proposals based on the evaluation criteria, and to make any and all purchases to the best interest and advantage of Madison County Public Schools (MCS). SECTION 2 COMPETITIVE BIDDING PROCESS REQUIREMENTS 1. Any attempt to circumvent the competitive bidding process shall result in the disqualification of the prospective vendor from consideration. i. All communications between Responder and Requestor shall be through the Requestor s RFP Contact (as listed below in this RFP) and no other Requestor s employees or consultants. ii. No negotiations, decision, or actions shall be executed by any Responder as a result of any oral discussions with any Requestor s employees or consultants. iii. RFP Contact and clarifications: Paul Barilovits, 828-649-9276 Ext. 249. 2. Prospective vendors shall note and strictly follow restrictions related to gifts and favors, mandated by the Federal Communications Commission using USAC guidelines and North Carolina law. North Carolina General Statutes 133-32 and 138a-32 and Executive Order 24, makes it unlawful for any vendor, bidder or contractor to make gifts or to give favors from any entity seeking to do business with a state governmental agency. Madison County Schools is governed by the North Carolina Department of Public Instruction and the North Carolina State Board of Education and strictly adheres to these laws and policies. Page 3
3. Madison County Schools may make such reasonable investigations as deemed proper and necessary to determine the ability of the service provider to perform the work/furnish the item(s), and the service provider shall furnish to MCS any such additional information and data for this purpose as may be requested. Page 4
SECTION 3 PROPOSAL SUBMISSION REQUIREMENTS 1. Sealed responses to this RFP must be submitted and delivered to Madison County Schools no later than Wednesday, November 28, 2018, 3:00 PM EST. In addition to a hard copy of the proposal, the sealed proposal must include a USB drive with a soft copy of the proposal in Microsoft Office format. The outside of the sealed envelope should be clearly marked with the vendor name. It is the sole responsibility of the respondents to ensure that their responses arrive in a timely manner. Electronic submissions will not be accepted. Envelopes containing the RFP shall be marked in the following manor as to be easily identified: Michael Wallin, Finance Madison County Schools Central Office MCS SCCM RFP 5738 US Highway 25/70 Marshall, NC 28753 2. All respondents will provide a detailed description of the products/services as it relates to the services and products sought by MCS. The elements of the proposal must be relevant to the services and products sought. 3. The proposal must be received no later than 3:00 PM, EST, November 28, 2018. Any proposal received after this deadline shall not be considered. 4. Specific requirements for individual proposals are listed in the appropriate sections below. Each proposal will be reviewed to determine if it is complete prior to final evaluation. Proposals not containing the information requested will not be considered for final evaluation. Respondents shall clearly indicate their experience and qualifications, and describe their technical approach to the implementation for the listed product(s) and service(s). Proposals will be evaluated in light of the material and substantiating evidence presented in the proposal, and not on the basis of what is implied. 5. Appendix A (Execution of Proposal), properly filled out and signed by the Responder representative, must accompany the proposal in order to be considered. 6. Madison County Schools encourages participation in this process by businesses classified as Historically Underutilized Business (HUB). Vendors will not be discriminated against on the grounds of race, religion, gender, color, national origin, or ancestry in consideration of an award. Page 5
SECTION 4 SELECTION PROCESS 1. Proposals will be reviewed to ensure that they have met all basic requirements outlined in Sections 1-4. Remaining proposals will then be equally considered, based on an evaluation matrix. 2. Madison County Schools reserves the right to reject any or all proposals if the evidence submitted by, or investigations of, a service provider fails to satisfy MCS that such service provider is properly qualified to carry out the obligations of the contract and to perform the services contemplated therein. Madison County Schools reserves the right to make any and all purchases to the best interest and advantage of the district. Madison County Schools reserves the right to purchase in any manner of quantities or combination of products or services quoted. 3. The award will be made on a best value procurement policy. Price is not the only factor that will be considered in determining a winning proposal. However, price of eligible components will be the primary factor in determining a winning proposal. 4. The following is a proposal evaluation matrix that is to be used in proposal evaluations. The district reserves the right to revise the final evaluation matrix, with price of eligible components remaining as the primary factor. Sample Evaluation Matrix Area Maximum Points Price 25 Verifiable experience in area of requested services 20 Technical response 20 Responder references of prior work 17.5 regarding services being requested Personnel qualifications in area of 17.5 requested services Total Points Available 100 Page 6
SECTION 5 SPECIFICATIONS OF SOUGHT PRODUCT(S) or SERVICE(S) 1. Madison County Schools is seeking a professional services proposal to help deploy Microsoft Systems Center 2016 for our school district. 2. Respondents must have 6 years of implementing and supporting the following Microsoft environment: Page 7 a. 2500 or more users and devices running Windows OS b. Windows Server 2012 R2 and Windows Server 2016 c. Microsoft Active Directory 2012 R2 d. Microsoft SQL (last 4 versions) e. Live Migration from AD 2012 R2 to AD 2016 f. Creating and managing user profiles/policies g. Microsoft printing services and policies h. Microsoft DNS, DHCP i. Microsoft deduplication 3. Full enterprise deployment of Microsoft System Center Configuration Manager 2012 and have implemented Microsoft System Center Configuration Manager 2016 a. Describe at least three client implementations which you have directly completed and include the following items in the description: 1 Number of end users 2 Number of user groups and types 3 Number of end user devices 4 Model and number of each type of end user device and operating system version of end user device 5 Describe device imaging operations (taking and deploying images) 6 Describe process for deploying and maintaining each type of end user device: a Applications i List applications able to push out ii List applications not able to push out and why b Operating system deployment c Windows updates d Firmware updating 7 Provide client contact: Name, address, email and current phone number. 4. Provide estimated hours for implementation broken out for each task needed. 5. Cost for 24X7 support (give rate and description of support options) 6. Specify level of support your organization has directly with Microsoft. 7. Provide company information regarding number of consultants on staff in this area of expertise. 8. Are the technical staff who did these 3 reference implementations still with the company and available for this project?
9. Customer / Madison environment: a. Server side hardware platform: Nutanix b. Networking: Cisco c. Software licenses: Customer provided d. End user devices: Lenovo laptops running Windows 10 SECTION 6 ADDITIONAL REQUIRMENTS EXPERIENCE AND QUALIFICATIONS 1. The district seeks a company that has 10 or more years experience in the installation and support of the above product or service types. 2. Provide history of the company, strengths and stability, including years in business, years in providing the type of proposed services; existing customer satisfaction; number of customers in North Carolina and US which the company has provided similar products and services of this size or larger in scope. 3. The vendor must certify that no federal or state suspension or debarment is in place which would preclude receiving a state or federally funded contract. 4. The vendor must provide a certificate of liability insurance. 5. Other information the vendor deems appropriate for the proposal. 6. All proposals must be signed by an employee or owner authorized to make commitments on behalf of the vendor. 7. All proposals should be valid for a period of at least 60 days. Page 8
Agreement: Appendix A: EXECUTION OF PROPOSAL By signing this proposal, the Responder agrees to the following items. Initial each line item below for acceptance. # Item Initials 1 This proposal is signed by an authorized representative of the firm. 2 3 Responder has read and understands the conditions set forth in this RFP and agrees to them. The Responder understands the scope and requirements of this RFP and has included all labor costs, direct and indirect, in the proposed cost. 4 5 The cost and availability of all equipment, materials, and supplies, if needed, associated with performing the services described herein have been determined and included in the proposed cost. Responder will be responsible for all warranty issues related to goods and services provided during the factory warranty period if applicable. Authorization: In compliance with this RFP, and subject to all conditions herein, the undersigned offers and agrees, if this proposal is accepted, to furnish the goods or services as stated in this RFP. Company Name: Street Address: City, State, Zip: Federal ID #: Contact Name: Telephone Number: Email Address: Page 9
THIS PAGE MUST BE SIGNED AND INCLUDED IN THE PROPOSAL. RESPONDER ATTESTATION BY: DATE: (Signature) Printed Name: TITLE: COMPANY DATE ACCEPTANCE OF PROPOSAL (to be completed upon award) Madison County Schools BY: DATE: (Signature) Printed Name: TITLE: Page 10