Legal Issues for Healthcare Leaders Webinar Thursday, April 21, 2011 10:00 a.m. 11:15 a.m. (CST) Overview Every day in hospitals and healthcare facilities across the U.S., leaders face issues that could result in a lawsuit or other legal enforcement action. This Webinar will examine legal issues important to healthcare managers and leaders, including HIPAA regulations and patient rights; labor relations and employment laws; and compliance statutes and regulations. Target Audience CEOs, CNOs, CFOs, Compliance Officers, Quality and Risk Managers, Nurse Managers, and individuals new to hospital supervisory or mid-level management positions Objectives At the completion of this program, attendees will be able to: Identify and evaluate legal issues that arise in the labor and employment arena Identify potential HIPAA violations within their organization and determine appropriate steps to avoid these violations Describe compliance issues that may arise in daily operations and identify appropriate internal and external resources for resolving them Faculty Lynda Johnson, JD is a partner with Friday, Eldredge & Clark, LLP in Little Rock, Arkansas. She has practiced in health law since 1986 representing a wide variety of healthcare providers including hospitals, physicians, physician groups, nursing homes and home health agencies. Recently, her practice has revolved, to a large extent, around representation of hospitals and physicians in HIPAA compliance efforts and other areas of regulatory compliance. Her practice also includes issues involving Stark I and II and Anti-Kickback compliance, Medicare/Medicaid reimbursement, corporate compliance issues, physician and hospital organization issues, managed care, healthcare and hospital law, long term care and home health. Selected for inclusion in the Best Lawyers in America in Health Law, Lynda received her Bachelors of Professional Accountancy degree from Mississippi State University and her Juris Doctorate from the University of Arkansas at Little Rock School of Law. Continuing Education Certificates of Attendance will be issued to all registrants attending this audio conference. These certificates should be placed on file at your hospital as evidence of attendance. Certificates of Attendance will not be awarded for taped sessions. Registration $180 for AHA members Registration includes one Internet connection and one telephone connection at one location and an unlimited number of participants from your organization in one listening room. Participants should register at least five business days prior to the event to ensure optimal processing of conference materials. To register, please submit the attached registration form. If you have not received an e-mail with instructions via the e-mail provided on the registration form or if you are unable to download or open presentation materials, at least three business days prior to the event, please contact Anna Sroczynski at 501-224-7878, or via e- mail to asroczynski@arkhospitals.org. Without payment (via check or credit card), your registration cannot be processed, and you will not receive connection instructions. Prior to the event, you will receive instructions and passwords for accessing the event, along with the slide presentation and other resource materials. It is the responsibility of the registrant to download and/or access presentation materials prior to the day of the event. Substitution, Transfer and Cancellation Policy Refunds, minus a $25 processing fee, will be granted if requests are received in writing by the AHA at least 5 business days prior to the program. No refunds will be issued after that date. Substitutions, however, are permitted. Fax refund requests to Anna Sroczynski at 501-224-0519.
REGISTRATION FORM Legal Issues for Healthcare Leaders Webinar Thursday, April 21, 2011 Registration Fee $180 for AHA members Registration fee covers one or multiple participants at one location (one connection per registration) and includes one set of instructional materials/handouts. Upon receipt, additional handouts can be copied. Name and Title of Contact Person Organization Mailing Address City, State, Zip Telephone Fax E-mail Method of Payment Check in the amount of $ payable to the Arkansas Hospital Association is enclosed. Credit Card # Visa MasterCard Cardholder s Billing Address (including zip code) Expiration Date Name on card Signature Card Holder s Phone # Mail form and payment to Anna Sroczynski, Registrar, Arkansas Hospital Association, 419 Natural Resources Drive, Little Rock, AR 72205; 501-224-7878; or fax form with credit card information to 501-224-0519.
All Live Workshops are Limited to 45! 2011 Arkansas Hospital Association Mid-Management Healthcare Leadership Series Preparing YOU to Make an Impact in Your Hospital Making the transition to supervisor/manager/leader is a significant step for nearly everyone who takes it. Research shows that managers are the primary factor determining an employee s desire to work for the hospital. That underscores the need to develop supervisors with the skills and competencies necessary to create an environment of mutual trust, respect and open communications with the people they direct. In today s healthcare environment, accepting a leadership role is far more challenging and complex than ever before. First, there is the challenge of simply getting oriented to what it means to be a manager/ leader. This is closely followed by the realization that YOU carry the responsibility for meeting the demands of your organization for high quality and productivity as well as compliance and financial outcomes. You also quickly learn that these accountabilities must be balanced with an excellent grasp of human relation skills in working closely and collaborating with others. In its sixth year, the Arkansas Hospital Association s Mid-Management Healthcare Leadership Series continues to add focus to critical leadership skills and competencies with new workshop topics. The series will offer six one-day workshops and three Webinars.
The AHA Mid-Management Healthcare Leadership Series is more than classroom learning. Each of the leadership courses include networking opportunities with hospital staff from other facilities making the move to management and the opportunity to learn with and from faculty with extensive experience in the area of leadership development. Who Should Attend? These workshops are designed for individuals new to hospital supervisory or mid-level management positions. The programs also help groom employees who may eventually be moving into middle-management positions. In addition, experienced managers seeking a refresher course should find the curriculum valuable. Structure The Leadership Series consists of six live programs, all offered independently of each other, and three Webinars. Participants may attend one or any number of programs in the Series. AHA Leadership Certificate Qualifications To receive an AHA Mid-Management certificate, individuals must attend and complete at least five of the six live programs in the series and one of the three Webinars. for Live Programs On-site Registration for all programs will begin at 9:00 a.m. with refreshments. Programs will begin promptly at 9:30 a.m. There will be two 15 minute breaks, one in the morning and one in the afternoon, with lunch being provided at noon. Continuing Education All attendees will receive a certificate of attendance for all meetings. The Arkansas Hospital Association is authorized to award preapproved Category II continuing education credit for each program toward advancement or recertification in the American College of Healthcare Executives. Nursing contact hours will be awarded for each program for nurses attending the entire event and signing-in at registration. Actual CNE hours are listed on each individual program agenda. The Arkansas Hospital Association is an approved provider of continuing nursing education by Arkansas Nurses Association, an accredited approver by the American Nurses Credentialing Center s COA. Location and Lodging The live programs held in April - September will be held at the Arkansas Hospital Association s classroom, 419 Natural Resources Drive, in west Little Rock. For driving directions, please see www.arkhospitals.org. A listing of nearby hotels and sleeping room rates is enclosed with this brochure. The October 5 program will be held in conjunction with the Arkansas Hospital Association s annual meeting at the Peabody Hotel in downtown Little Rock. Great Leaders Help Others Act on Their Best Intention Effective Leadership in a Healthcare Organization April 5, 2011 Nine Success Secrets of World Class Healthcare Managers May 25, 2011 The Power of Leading an Engaged Team June 24, 2011 Successfully Managing Multiple Projects & Priorities August 25, 2011 Making the Business Case for Quality Improvement September 16, 2011 2011 Arkansas Hospital Association Mid-Management Healthcare Leadership Series How to Achieve Top Gun Success for Hospitals October 5, 2011 Legal Issues for Healthcare Leaders April 21, 2011 10:00 a.m. - 11:15 a.m. (CST) Webinar CSI Workplace: Customer Service Internally = Profit May 17, 2011 10:00 a.m. - 11:15 a.m. (CST) Webinar Feedback Without Fallout: Coaching for World Class Performance July 26, 2011 10:00 a.m. - 11:15 a.m. (CST) Webinar
Faculty Susan Keane Baker An experienced healthcare professional with 17 years experience as vice president at New York and Connecticut hospitals, Susan also directed the quality initiatives program for a national PPO with 19 million members before starting her own company in 1994. She is the author of Managing Patient Expectations: The Art of Finding & Keeping Loyal Patients. With Leslie Bank, she is co-author of "I'm Sorry to Hear That..." Real Life Responses to Patients' 101 Most Common Complaints About Health Care. Susan is a Commissioner of the Connecticut State Commission on Medicolegal Investigations. Susan is a current member of the Board of Examiners for the Malcolm Baldrige National Quality Award. Brian Brandt Brian Brandt has over two decades of leadership experience and has served in numerous roles including CEO, PR director and national sales director. He is passionate about leadership development and regularly coaches executives on effectiveness, strategic thinking and leadership. Additionally, he speaks, writes and leads trainings on a variety of topics including: leadership, mentoring, behavioral styles (DiSC), team building, effective communication, delegation, parenting, media relations, marketing, community relations and bringing a vision to fruition. He frequently writes for national publications on leadership, sustainable construction, public relations and human resource issues. Brian holds a Masters Degree in Global Leadership as well as a Bachelors Degree in Accounting. Harry Chambers As an award-winning author, Harry Chambers works with organizations that want to increase the productivity of their managers and staff. He specializes in diagnosing and correcting performance problems, increasing communication effectiveness, and dealing with people who demonstrate bad attitudes and negativity. He has a proven track record of providing content-rich programs that result in participants learning specific real-world strategies and techniques for increasing their productivity and the productivity of others. He brings 30+ years of practical business experience to his programs and has trained and consulted with Boise State University, the University of Arkansas Sam Walton School of Business and the University of Georgia Carl Vinson School of Government. Lynda Johnson, JD Lynda Johnson is a partner with Friday, Eldredge & Clark, LLP in Little Rock, Arkansas. She has practiced in health law since 1986 representing a wide variety of healthcare providers including hospitals, physicians, physician groups, nursing homes and home health agencies. Recently, her practice has revolved, to a large extent, around representation of hospitals and physicians in HIPAA compliance efforts and other areas of regulatory compliance. Her practice also includes issues involving Stark I and II and Anti-Kickback compliance, Medicare/Medicaid reimbursement, corporate compliance issues, physician and hospital organization issues, managed care, healthcare and hospital law, long term care and home health. Selected for inclusion in the Best Lawyers in America in Health Law, Lynda received her Bachelors of Professional Accountancy degree from Mississippi State University and her Juris Doctorate from the University of Arkansas at Little Rock School of Law. Ed Rush Ed Rush is a speaker, author and former Marine Corps F-18 fighter pilot. After two tours to Iraq, Ed left the Marine Corps with a passion for helping businesses create more speed and success through the application of his fighter pilot principles. Ed has taught thousands to get more done, in less time, with less waste finally allowing them the freedom to enjoy their work. Ed has shared the stage with such speakers as NFL Champion Joe Thiesmann, co-creator of the Chicken Soup for the Soul Series TM Jack Canfield, Brian Tracy, and others. He s the author of the popular book Fighter Pilot Performance for Business. Jeff D. Standridge, EdD Jeff Standridge currently holds the position of Vice President, Global Operations for Acxiom Corporation headquartered in Little Rock, Arkansas. He is directly responsible for the development and management of Acxiom s Global Service Centers in Poland and China. He is also responsible for the operational management and integration of new acquisitions in global emerging markets, including Acxiom s newest acquisition in the Middle East and North Africa, as well as Brazil. Jeff holds the Doctor of Education degree with special work in Leadership and Organizational Development. William J. Ward, Jr. Bill Ward is the Director of the Master of Health Administration degree at the Johns Hopkins University s Bloomberg School of Public Health and a Principal with Healthcare Management Resources Inc., a Maryland-based consulting firm. He is an experienced professional, having spent more than 20 years in operational and financial leadership positions in healthcare and manufacturing. He also teaches at the Johns Hopkins University School of Nursing and the University of Maryland School of Nursing. Previously, Bill served as Vice President for Operations of a 650-bed member hospital of the Johns Hopkins Health System. Chris Zervas Chris holds a Master s Degree in Communication from Wheaton College Graduate School and has served two college faculties in the areas of speech and business communication. He has provided strategic speaking/training for a variety of U.S. organizations and his writings have appeared in periodicals and websites such as Entreprenuer.com. He worked for a decade in the non-profit arena in pioneering roles. In 2000, he and his wife co-founded Baby Builders infant exercise program which has gained them audience with the Center for Disease Control and the Assistant Surgeon General.
Great Leaders Help Others Act on Their Best Intentions Effective Leadership in a Healthcare Organization Faculty: Susan Keane Baker April 5, 2011 Nine Success Secrets of World Class Healthcare Managers Faculty: Jeff D. Standridge, EdD May 25, 2011 The Power of Leading an Engaged Team Faculty: Chris Zervas & Brian Brandt June 24, 2011 How to Influence Exceptional Effort 3 factors that influence how staff members perform Behavioral standards: how to use them in hiring & training 3 ways to create meaningful interactions with your team, even when your time is limited How to be the Leader Everyone Wants to Work For Teamwork what does it mean to you? Making staff rounds overcoming the obstacles Recognition are you getting the results you need? Heroes and how to be one Poor Performers: Love Them or Leave Them When should you free up someone s future? Change versus control How to make the critical distinction A listening process to help colleagues make better choices Peer coaching: Because you can t be everywhere Internal feedback Accountability for everyone! 50 Ways to Enhance Colleague-to- Colleague Relationships Accomplishing the no-gossip organization More accountability tools They call it work for a reason. Do we really need fun? The first thing to remember about successful management is that, for the most part, success is PREDICTABLE. Years of research has uncovered what successful people think, say, believe and do. The way to capitalize on that research is to synthesize it, to understand it at the cellular level, and to formulate a model of success that can be replicated. In this session, participants will learn the nine success secrets of world class healthcare managers, and how to apply them in their daily lives, both in and out of the workplace. Twenty Ways to Build Your Team This session will provide you with over twenty proven ways to develop your people and build a stronger team. Enjoy hands on, interactive and economical ways to build teams. Learn principles for building others up; discover tips for seeing what others need; and find practical, proven ways for making an impact on your team. Hiring and Firing Hiring is one of the most important aspects of every leader s job. But, occasionally you must release someone. Discover common mistakes made in both; learn to develop a strategy for successful hiring; and see how to fire someone and have them be grateful for it. Bomb Proof Constructive Criticism How do we balance communicating with grace and truth? Wouldn t it be great to not dread these discussions? Learn proven strategies for giving and receiving criticism. Safely practice these difficult discussions during the session. When is the right time for feedback? What is the correct wording for praise and criticism? What must precede effective feedback? Hey! Are you listening to me? Interpersonal communication skills are vital for workplace leadership and health. Learn to actively listen to co-workers and discover the number one rule of interpersonal communication; three different communication styles and how to listen to each; and how to prepare and put into practice active listening skills.
Successfully Managing Multiple Projects & Priorities Faculty: Harry Chambers August 25, 2011 Making the Business Case for Quality Improvement Faculty: William J. Ward September 16, 2011 How to Achieve Top Gun Success for Hospitals Faculty: Ed Rush October 5, 2011 Held in conjunction with the AHA Annual Meeting Stepping into a new position can be overwhelming...especially when it is a management position. You already have so much to do and now new projects are being added to your responsibilities. With more demands on your time, how do you keep up with today s enormous workload? This program will help attendees: Plan effectively Maintain your focus: the skills of prioritization Implement the five critical steps for successful project performance Deal with interruptions and disruptions Identify the tools of effective organization Communicate your current workload and avoid overload Identify the critical elements of effective delegation Monitor progress and results without micromanaging Overcome procrastination It s almost intuitive to think that improvements in quality can result in improved financial performance every other industry has embraced this principle for many years. In healthcare, however, the need to make the business case for any quality initiative still exists. Regrettably, those involved in such initiatives are often unable to articulate the positive financial performance outcomes that accrue to such quality improvements. This program will help clinicians and others involved in quality improvement initiatives understand: How to make the connection between quality improvement and financial outcomes The four principal effects of quality improvement Cost efficiency Cost reduction Revenue enhancement Throughput improvement The distinction between important financial concepts Cost efficiency vs. cost reduction Cost vs. Charges Direct cost vs. fully loaded cost Average vs. marginal revenue, cost, and profit Identifiable vs. achievable results How to make the business case In this fast-paced, energetic presentation, attendees will learn how anyone can get more done in less time, and with less waste. With principles learned in his 13-year Marine Corps career, Ed will demonstrate the three keys to speed and success in the hospital industry. But you do not need to be a fighter pilot to tap into Ed s resources for personal and corporate productivity. In fact, Ed will show you how he went from failing Kindergarten to flying $40 million dollar supersonic fighters in combat. The principles come from in the trenches experience and is tailored to the hospital industry. At the completion of this program, attendees will have the ability to: Demonstrate the four principles for getting more done in less time with less waste, thereby increasing productivity and job satisfaction Show the secrets to seamless, effective communication this principle alone will dramatically increase your hospital team s communication skills Discuss the three keys to success and how to implement them to experience more speed and fulfillment into their work
WEBINARS You must complete one of the following webinars and return the provided sign-in sheet listing your name as an attendee to Anna Sroczynski (fax: 501-224-0519 or email: asroczynski@arkhospitals.org) in order to fulfill the Mid-Management Healthcare Leadership Series requirements. Legal Issues for Healthcare Leaders Faculty: Lynda Johnson Date: April 21, 2011 Time: 10:00 a.m. - 11:15 a.m. (CST) CSI Workplace: Customer Service Internally = Profit Faculty: Chris Zervas Date: May 17, 2011 Time: 10:00 a.m. - 11:15 a.m. (CST) "Feedback Without Fallout: Coaching for World Class Performance Faculty: Jeff D. Standridge Date: July 26, 2011 Time: 10:00 a.m. - 11:15 a.m. (CST) Overview Every day in hospitals and healthcare facilities across the U.S., leaders face issues that could result in a lawsuit or other legal enforcement action. This Webinar will examine legal issues important to healthcare managers and leaders, including HIPAA regulations and patient rights; labor relations and employment laws; and compliance statutes and regulations. Objectives At the completion of this program, attendees will be able to: Identify and evaluate legal issues that arise in the labor and employment arena Identify potential HIPAA violations within their organization and determine appropriate steps to avoid these violations Describe compliance issues that may arise in daily operations and identify appropriate internal and external resources for resolving them 1 Nursing Contact Hour Overview Research continues to show that excellent customer service produces bottom-line results. We ll study clues in the research and you will discover how to build customer service into your workplace from the top down. Objectives At the completion of this Webinar, attendees will know: How to impact the culture of the hospital How culture creates motivated employees How motivated employees create loyal customers 1 Nursing Contact Hour Overview One of the most useful skills in the workplace is the ability to give constructive feedback to a co-worker, an employee or even a manager. The difficulty is that most people don t feel equipped to give feedback in a manner that is balanced and constructive. As a result, we either deliver the feedback badly, or not at all. It s been said that Feedback is the breakfast of champions. The fact is, high performance requires feedback in multiple forms and as managers, it s our responsibility to learn this set of skills and to practice them regularly in the pursuit of high performance within our organizations. Objectives At the completion of this program, the participants will be able to: Identify the elements of constructive feedback Discuss the importance of I messages in the feedback-giving process Depersonalize the feedback-giving process in order to focus the situation, the issue or the behavior Maintain the self-confidence of others throughout the feedback giving process Begin the process of using constructive feedback to drive strong trust-based relationships and high performance 1 Nursing Contact Hour Connecting to Webinars Registration includes one Internet connection and one telephone connection at one location and an unlimited number of participants from your organization in one listening room. Prior to the event, you will receive instructions and passwords for accessing the event, along with the slide presentation and other resource materials. It is the responsibility of the registrant to download and/or access presentation materials prior to the day of the event. In order to fulfill the Mid-Management Healthcare Leadership Series requirements, you must complete one of the above Webinars and return the provided sign-in sheet listing your name as an attendee to Anna Sroczynski. If you have not received an e-mail with instructions via the e-mail address provided on the registration form or if you are unable to download or open presentation materials, at least three business days prior to the event, please contact Anna Sroczynski at 501-224- 7878 or at asroczynski@arkhospitals.org.
Arkansas Hospital Association 2011 Mid-Management Healthcare Leadership Series Name Title Organization Address City State Zip Telephone E-Mail Fax You may register for individual programs, but each participant must complete at least 5 of the 6 programs and 1 Webinar to receive the 2011 Mid-Management certificate. Please enroll me in the following program(s): Live Programs April 5, 2011 - Great Leaders Help Others Act on Their Best Intentions Fee: $145 per person May 25, 2011 - Nine Success Secrets of World Class Healthcare Managers Fee: $145 per person June 24, 2011 - The Power of Leading an Engaged Team Fee: $145 per person August 25, 2011 - Successfully Managing Multiple Projects & Priorities Fee: $145 per person September 16, 2011 - Making the Business Case for Quality Improvement Fee: $145 per person October 5, 2011 - How to Achieve Top Gun Success for Hospitals Fee: $100 per person Webinars April 21, 2011 - Legal Issues for Healthcare Leaders Fee: $180 per connection May 17, 2011 - CSI Workplace: Customer Service Internally = Profit Fee: $180 per connection July 26, 2011 - Feedback Without Fallout: Coaching for World Class Performance Fee: $180 per connection Registration Fee Information The fee is $145 for each live program for representatives of AHA member institutions, except for the October 5 workshop held in conjunction with the AHA Annual Meeting. The registration fee includes printed materials, refreshments, lunch and speaker fees. The fee for each online program is $180 per connection for representatives of AHA member institutions. This fee includes speaker fees, web and phone conference connection fees, and preparation of presented materials. Method of Payment Check Enclosed (Please make checks payable to: Arkansas Hospital Association) Credit Card: VISA MasterCard Cardholder s Number: Exp. Date: Cardholder s Name: (Please Print) Cardholder s Signature: Phone #: 2 Ways to Register FAX: 501-224-0519 Mail: Anna Sroczynski, Registrar (Credit Card Only) Arkansas Hospital Association 419 Natural Resources Drive Little Rock, AR 72205 501-224-7878 Refunds and Cancellations If cancellations are received in writing five business days prior to the date of the workshop, 50% of the registration fee is refundable. Registrants who cancel the day of the program or fail to attend must pay the entire fee. Substitutions, however, are permitted. Registrations that are phoned in or faxed are subject to the same cancellation policy. (Note: All cancellations must be received in writing by the registrar.)
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