Meeting Guide ENGAGEMENT. QUALITY. CARE. MHA Patient Safety & Quality Symposium March 7 and 8, 2017 THE HENRY, AUTOGRAPH COLLECTION, DEARBORN Michigan Public Health Institute Continuing Education provider
Welcome to the 2017 MHA Patient Safety & Quality Symposium Registration and Information Continuing education please see page 7 regarding medical and nursing continuing education credits. ACHE Continuing Education The MHA Health Foundation is authorized to award 7 hours of pre-approved ACHE Qualified Education credit (non-ache) toward advancement or recertification in the American College of Healthcare Executives for this program. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification. Obtain a certificate at the registration desk. Registration area Prefunction Hours Tuesday noon - 4:30 p.m. Wednesday 7:30 a.m. - 2:30 p.m. Dress code Business casual attire is appropriate for this event. Admittance policy MHA name badges must be worn to gain admittance to all of the Patient Safety and Quality Symposium education sessions, breakfast, lunch and reception. Conference materials To access speaker presentations and other documents, visit mha.org; click Education & Events; click Membership Meetings; click Patient Safety & Quality Symposium; scroll to Digital Document Library. Wi-Fi connection and speed may not be optimal in the meeting rooms. We suggest you download the conference materials to your device before arriving at the conference. Dine-arounds The MHA will host a selection of dine-arounds March 7 in various restaurants within walking distance of the The Henry, Autograph Collection, Dearborn. You may sign up at the registration table until 3 p.m. March 7. See page 8 for more information. Wi-Fi Information To connect to Wi-Fi, log on to henry_conf and accept the terms & conditions. No password required. Contents Tuesday Agenda... 3-4 Map...4 Wednesday Agenda... 5-6 Continuing Education...7 Evening Dine-arounds...8 Social Media...8 2 2017 MHA Patient Safety & Quality Symposium #MHAKeystone
Agenda Tuesday, March 7 Noon Registration (Prefunction) Noon Exhibit Hall and Refreshments (The Presidential Ballroom I-III) 1 p.m. Welcome and a Patient Story (The Presidential Ballroom IV-VI) Michelle Schreiber, MD, senior vice president and chief quality officer, Henry Ford Health System, Detroit, and Elizabeth Rubinstein, coordinator, Transplant Living Community, Henry Ford Transplant Institute, Detroit 1:20 p.m. Michigan Healthcare Briefing (The Presidential Ballroom IV-VI) Brian Peters, chief executive officer, Michigan Health & Hospital Association, Okemos 1:30 p.m. KEYNOTE SESSION (The Presidential Ballroom IV-VI) Psychological Safety: A Hallmark of Effective Teams Ann Scott Blouin, PhD, RN, FACHE, executive vice president, Customer Relations, The Joint Commission, Chicago Define elements of psychological safety 2:15 p.m. Exhibit Hall and Refreshments (The Presidential Ballroom I-III) 3 p.m. Bringing Joy Back to Work: A Focus on Culture and Humanism Karen Frush, MD, professor of pediatrics and chief quality officer, Duke Quality Network, and vice president, Quality, LifePoint Health, Durham, NC This learner should be able to: Discuss the links between patient- and family-centered care and safe, reliable care Discuss the importance of patient partnership as it relates to burnout of healthcare professionals #MHAKeystone 2017 MHA Patient Safety & Quality Symposium 3
Agenda Tuesday, March 7 4 p.m. Presentation of the MHA Keystone Center Patient Safety & Quality Leadership Award (The Presidential Ballroom IV-VI) Brian Peters, MHA CEO, and Robert Casalou, president and CEO, Saint Joseph Mercy Health System, Ann Arbor, and past chairman, MHA Board of Trustees 4:45-5:30 p.m. Patient Safety & Quality Leadership Award Celebration Reception (The Presidential Ballroom I-III) Map The Henry, Autograph Collection, Dearborn Prefunction Registration Presidential Ballroom I-III Exhibits/Refreshments/Reception Presidential Ballroom IV-VII General Sessions The Plaza Ballroom Lunch 4 2017 MHA Patient Safety & Quality Symposium #MHAKeystone
Agenda Wednesday, March 8 7:30 a.m. Registration (Prefunction) 7:30 a.m. Exhibit Hall and Breakfast (The Presidential Ballroom I-III) 8 a.m. A CEO s Perspective on High Reliability and Annual Speak-up! Award Presentation (The Presidential Ballroom IV-VI) Matt Rush, president & CEO, Hayes Green Beach Memorial Hospital, Charlotte; Sam R. Watson, senior vice president, Patient Safety & Quality, MHA, Okemos 8:45 a.m. A Commitment to No Harm: Memorial Hermann Health System s High-reliability Journey M. Michael Shabot, MD, executive vice president and chief clinical officer, Memorial Hermann Health System, Houston Discuss the impact that sources of injury and error have in healthcare today Describe how high-reliability industries mitigate risk and harm Discuss how high-reliability practices can be incorporated into clinical practice to ensure patient safety and quality 9:45 a.m. Exhibit Hall and Refreshments (The Presidential Ballroom I-III) 10:15 a.m. Using Data to Improve Your Employee Safety Eric Bacigal, director, Employee Health, Safety & Wellness, Henry Ford Health System, Detroit Describe the increasing need for violence prevention programs Identify three metrics to measure common employee safety problems List examples of training that will help prevent/negate workplace violence #MHAKeystone 2017 MHA Patient Safety & Quality Symposium 5
Agenda Wednesday, March 8 10:55 a.m. Safety Checking Technology s Role in High Reliability Allan Frankel, MD, chief medical officer, Safe & Reliable Healthcare, Evergreen, CO Identify the essential components that compromise culture in the healthcare environment Describe ways that technology can promote or undermine a desired learning culture 11:45 a.m. Lunch (The Plaza Ballroom) 1 p.m. Console, Coach or Punish: How Reactions to Behavioral Choices Influence Culture David Marx, president, Outcome Engenuity, Eden Prairie, MN Describe how to build highly reliable clinical systems Describe the meaning of Just Culture Identify the model of a Just Culture 2:30 p.m. Adjourn MHA KEYSTONE CENTER SPEAK-UP! AWARD TOOLKIT The MHA Keystone Center Speak-up! Award Toolkit is intended to help healthcare organizations design, implement and sustain a localized recognition program for frontline staff who speak up for patient and staff safety. The MHA Keystone Center hosts a statewide Speak-up! Award program, and this toolkit will help organizations align their own award processes with the statewide program. The toolkit includes step-by-step instructions, as well as a collection of helpful templates to get started. To access the Speak-up! Award Toolkit, visit the MHA Community Site. 6 2017 MHA Patient Safety & Quality Symposium #MHAKeystone
Continuing Education Easy Steps Continuing Education Solutions 2436 Woodlake Circle, Suite 300 Okemos, Michigan 48864 2017 MHA Patient Safety & Quality Symposium March 7-8, 2017 The Michigan Health & Hospital Association is pleased to announce the following continuing education opportunities. This educational conference offers a maximum of: 7.75 contact hours for NURSES 8.25 contact hours for PHYSICIANS 7.75 educational hours for OTHER Healthcare Professionals IMPORTANT REQUIREMENTS FOR CONTINUING EDUCATION OPPORTUNITIES Attendees must check in at the Registration desk to confirm attendance o Virtual attendees MUST be registered to receive continuing education (even if watching as part of a group on the same connection) Participate in 80 percent of the session(s) you attend and review all materials o Full attendance is required at the session to receive CE hours for that session o Partial credit is available by indicating the sessions you attend in the online Evaluation Survey o PLEASE NOTE: Late arrivals or early departures from sessions will disqualify a participant and no CE credits or hours will be awarded for that session Complete the event online Evaluation Survey o The survey will be provided as a link in an email by March 17 o The survey closing date will be included in the email you will receive o If you do not receive a link to the survey by March 17, please contact the MHA directly Continuing Education Certificate Award Process o At the end of the evaluation, you will be directed to the CE Request system o Create a login and password, if new to this system, or login o Enter or review demographic information o Select the type(s) of continuing education and/or a certificate of attendance o The certificate reconciliation process starts as soon as the Evaluation Survey closes and can take up to 30 days to complete o After reconciliation has been completed, you will receive an email with instructions on how to print your certificate(s) The login and password are needed to obtain your certificate(s) PLEASE NOTE: NO LATE FORMS WILL BE ACCEPTED; CREDIT WILL NOT BE AWARDED UNLESS ALL CRITERIA IS MET CONTINUING EDUCATION SOLUTIONS Please direct all questions to: CEInfo@mphi.org #MHAKeystone 2017 MHA Patient Safety & Quality Symposium 7
Social Media: Join the Conversation #MHAKeystone FOLLOW US! The MHA Keystone Center regularly promotes information on our patient safety and healthcare quality work and upcoming events via social media. Follow us and join the conversation! Throughout today s conference, we ll be using Sli.do for live Q & A, polls, live tweeting and feedback. It s super easy to use. Simply go to www.sli.do and enter event code #MHAKeystone to take part. Evening Dine-Arounds Dine-arounds are informational dinners offering a unique chance to gain insight from people who share your profession and passion. The MHA will host a selection of dine-arounds March 7 in various restaurants within walking distance of the The Henry. Dine-around locations and venues: TRIA (located inside The Henry) Contemporary American Benihana (4 minute walk) Asian Cuisine and Hibachi PF Chang s (9 minute walk) Asian Cuisine and Chinese Big Fish Seafood (13 minute walk) Seafood Those who have not yet signed up for a dine-around experience may do so at the registration table until 3 p.m. March 7. Space is limited. Dine-around groups will depart at 6 p.m. MHA staff will gather groups in the Presidential Ballroom Foyer at 5:45 p.m. 8 2017 MHA Patient Safety & Quality Symposium #MHAKeystone