Welcome to the Helios Klinik Hattingen Center of rehabilitation for Neurology Neurosurgery Neuropaediatrics Patient Handbook www.helios-gesundheit.de
Dear patient, Welcome to the Helios Klinik Hattingen! The following information will help you orient yourself in the first few days. Admission During your admission, our ward doctors and therapists will talk to you to determine what weaknesses or deficiencies caused your illness. We ll discuss important goals you would like to reach. Your therapy will begin on the second day of your stay at the latest, and your therapy plan will always be adjusted to your progress. To make this happen, employees from all professional groups form interdisciplinary teams and exchange ideas in regular discussions. Who s who You will meet the following employees during the daily routine in the ward. Nurses They are your contact people in the ward if you need nursing care. Each ward team is led by a head nurse you will get to know during your visit. Ward doctor Every ward will have a doctor at your disposal. She/he will meet you during your medical admission consultation or introduce herself/himself the next day. The medical ward visits take place weekly. You can find out the visiting days in your ward or get them from your therapy plan. A house physician is always reachable through the on-call service. Medical consultations take place by appointment; please contact the ward assistant if you wish to schedule one. Senior physicians / head physician You will get to know the senior physician when he or the head doctor makes his visits. Ward therapists, ward team The ward team consists of doctors, nurses, therapists and our social service workers. They exchange important information for planning your treatment in weekly meetings. The ward doctor and ward therapists lead the team and decide on the components of your therapy, which will be adjusted according to your progress. The number of your therapies is fixed. Ward assistants The ward assistants draw blood, organise transportation and appointments (e.g., with the ward physician or the hairdresser), and more. They can 2
answer many questions and will meet you Monday through Friday mornings at the nursing care bases. Fetch-and-carry services For individual therapy, the therapist will pick you up himself, unless you have made other arrangements with him. The employees from the fetchand-carry service take you to your group therapy if this is not administered in the ward. Please stop in your room or in your ward shortly before beginning therapy. Patient service The patient service staff supports you on the day you arrive. They will answer your questions about accommodation facilities and optional services (telephone, internet, single room). We wish you a successful recovery on behalf of all employees. With kind regards, Dirk Rottwinkel Clinic Director Axel Petershofer, M.D. Medical Director 3
Table of contents patient handbook Status: March 2018 Books p. 4 Meals in the dining room p. 7 Bus connection p. 4 Nursing care base p. 7 Cafeteria/Kiosk products p. 5 Cash p. 5 Parking p. 7 Cell phone/mobile telephone p. 5 Post p. 7 Reception p. 7 Diet/Nutrition counselling p. 5 Recreation room p. 7 Drinks p. 5 Release p. 8 EC cards p. 5 Safe p. 8 Electrical devices p. 5 Shopping facilities p. 8 Emergency calls p. 6 Smoking p. 8 Emergency exits p. 6 Swimming pool p. 8 Fax p. 6 Therapy plan p. 8 Hairdresser p. 6 Valuable objects p. 8 House rules p. 6 Visitors p. 8 Visits p. 8 Important telephone p. 6 numbers Internet p. 6 Laundry p. 6 Leisure time p. 7 Books/Leisure room/library Our leisure room with patient library is located on the ground floor. You can take books to your room at any time. Bus connection There is a bus stop in front of the main entrance to the Helios Klinik Hattingen. Line 359 leaves twice per hour (this changes on the weekends) towards Bochum-Dahlhausen. It stops at Hattingen Mitte (central Hattingen) and at the train station. The travel time to Hattingen Mitte is around 20 minutes. Current bus schedules are available at the reception desk. 4
Cafeteria/Kiosk Hours of operation: Monday through Friday 12:00 to 17:00 Weekends, holidays 12:00 to 18:00 The cafeteria sells snacks, cakes, cold and hot drinks, as well as daily articles such as hygiene products, cosmetics and newspapers. Cash If you need cash, consult the local banks. You can find the addresses at the reception desk. You can withdraw cash amounts of up to 100 Euro at the reception desk for a fee of two euro. This service is available 7:30 to 17:30 Monday through Friday. For your own safety, please don t keep large amount of cash in your room. Cell phone/mobile telephone There is no restriction on mobile telephone use at the Helios Klinik Hattingen. Diet/Nutrition counselling When selecting your meals, please remember the diet given to you by your doctor. If you are unsure about your diet, consult the doctor or nursing staff before consuming sweets or eating outside normal mealtimes. Drinks There is a water dispenser available on every ward (offering no, light, or heavy carbonation). You can get coffee at breakfast and after lunch on your ward. You can get different types of tea at breakfast and at the evening meal, also on your ward. You can get other drinks in our cafeteria. EC cards We accept EC cards (electronic cash) at the reception desk. Electrical devices Your private electrical devices must be registered with the staff of the ward. For your own safety your registered electrical devices, including supply units for notebooks, will be checked by our technicians, except for electric toothbrushes, razors and mobile phone chargers. For safety reasons you are not allowed to use any of the following electrical devices: electrical kettle, electric blanket, iron, coffee machine and other electrical cooking devices. We have to point out to you that patients will be liable for any damages caused by their private electrical devices. 5
Emergency calls You can reach the nursing staff around the clock. In case of emergency, you will find a red emergency button and/or pull-cord at various locations in your room and in the bathroom, and next to your bed in the control for your bed lamp. Emergency exits Every storey has multiple emergency exits identified by warning signs. In case of emergency, please follow the instructions of our personnel. Fax You can receive and (for a fee) send faxes at the reception desk. Any written document that you receive or send will be treated with strict confidence. The fax number is: (02324) 966-746. Hairdresser The hairdresser is located directly next to the gymnasium on the ground floor. Hours of operation: Tuesday, Wednesday and Thursday from 13:00 to 17:00 House rules Please observe our house rules. You can view them at the reception desk. Important telephone numbers Patient service Phone number 949 Phone number 93180 Reception Phone number 999 You can obtain the telephone number of your ward assistant in the ward. Internet If you would like internet access, please ask at the reception desk. They will give you a user ID and password for a charge. Laundry You can wash your laundry on the ground floor of the children-house for a charge. Please ask at the reception desk. 6
Leisure time Invitations to current events can be found on the ward s bulletin boards. The staff would also be glad to suggest day trips and tell you about the Ruhrgebiet s cultural offerings. You can arrange for suitable transportation at the reception desk. We will find the lowest clinic prices for you. Meals in the dining room Breakfast: 8:00 to 09:30 Lunch: 12:30 to 13:30 Dinner: 17:30 to 18:30 You can eat with other patients in the dining room or in the ward after discussing it with the nursing staff. Please ask our ward staff. Nursing care base Every ward has a nursing care base, where you can talk to nurses about medical questions, schedule an appointment with a physician, measure your blood pressure/sugar, and much more. Please consult your ward assistant / head nurse in case of questions. Parking You can use the area in front of the main entrance for loading and unloading and for arrival and departure. Unmonitored parking places are located in front of the clinic on the left side. The parking fee for patients with their own car is 10 Euro per week; family members pay 45 Euro for four weeks. You can obtain tickets at the reception desk. Unused parking times for weekly and four-week tickets will not be refunded. Post You can buy a postcard of the Helios Klinik Hattingen in the cafeteria for 0.50 Euro. Stamps are available at the reception desk. You will find a mailbox next to the bus stop across from the main entrance. Notify the reception desk if you are sending or expecting packages and parcels. Reception The reception desk is occupied from 7:30 to 18:00 Monday through Friday and from 10:00 to 15:00 on weekends and holidays. You can call the reception desk without charge from your room telephone at 999. Recreation room All wards have recreation rooms for patient use. Meals are taken in the recreation room from 8:00 to 10:00, 12:00 to 13:00 and 16:45 to 18:00. 7
Release The length of your stay is based on the consent of your cost bearer (health insurance, embassy, etc.). We can ask your cost bearer s permission for an extended stay if medically necessary after consulting with you. We would be glad to reserve a taxi to take you to the next train station or airport (at your expense). We ask you to vacate your room by 9:00 on the day of your departure. Therapy will not be given on the day of departure. Safe You can use the safe in the reception area. You can deposit your small valuables there from 7:30 to 17:30 Monday through Friday and from 10:00 to 14:30 on weekends and holidays. Shopping facilities In the district of Hattingen you will find many supermarkets which are located in "Dorfstraße", closely to the Helios Klinik Hattingen. They are easily reached within walking distance or by taking the bus 359 directly in front of the clinic. Get off at the third bus stop "Am Röhr". Smoking Smoking is forbidden in the entire facility (also E-Cigharettes). It is only allowed in the smoking pavilion across from the main entrance. Swimming pool The swimming pool is also available to you outside of therapy times, after consulting a doctor and if used by at least two adults. You can obtain the key at the reception desk. Use of the pool is at your own risk. Therapy plan You will receive a therapy plan daily. Please inform the therapists, nurses or ward assistants if you are unable to make an appointment. Your therapy plan will inform you about visiting hours, examination appointments and events. Valuable objects The Helios Klinik Hattingen assumes no liability for lost objects, valuables and/or cash. Visitors There are no set visiting hours. We ask you to plan visits between 10:00 and 20:00 in consideration of your fellow patients and in order not to upset the ward s daily routine. Please observe the quiet hours from 12:00 to 14:30. For security reasons, the house will be locked at 22:00 in the summer and 21:00 in the winter. Visits Visits occur regularly. For an urgent medical appointment, please consult the ward assistant. 8