Page 1 2.1 STATION EMERGENCY CENTRE S DETAILS Location Contacts/Remarks Station Emergency SM Office, Level 3 O: +92.21.99043719 2.1.1 Coordination Room JIAP +92.21.99044602 (SECR) 2.1.2 2.1.3 2.1.4 2.1.5 2.1.6 2.1.7 2.1.8 2.1.9 2.1.10 Survivor Reception Centre (SRC) (Airside) Passenger Reconciliation Area Crew Reception Centre (Airside) Relatives/Meeters Centre Family Assistance Centre (FAC) Town Emergency Coordination Room Survivor Reception Centre (Landside/Hotel) Crew Reception Centre (Land Station/Hotel) Volunteers Reporting Area Domestic Arrival, PIA Baggage Svc., JIAP Domestic Arr. Lounge, JIAP Domestic Arr. Lounge, JIAP Concourse Hall, JIAP Airport Hotel Karachi Booking Office (KBO) Saddar, Karachi Airport Hotel O: +92.21.99044733 O: +92.21.99071109 O: +92.21.99071109 (TBA) O: +92.21.34570141-5 O: +92.21.99044277 O: +92.21.99206721 O: +92.21.34570141-5 O: +92.21.99044277 Hotel Marriott O: +92.21.35680111 Safety & Quality Assurance Building (Parking Area) O: +92.21.99044862 +92.21.99044372
Page 2 2.2 STATION EMERGENCY RESPONSE TEAM Contacts with Country & City 2.2.1 Station Head Syed Shoaib Akhter Shah C: +92.323.2327367 O: +92.21.99206740 +92.21.99206721/2624 F: +92.21.99206763 E-Mail: khiuupk@piac.aero 2.2.2 Station Manager Ahmed Alam C: +92.333.3505021 O: +92.21.99043719 +92.21.99044602 F: +92.21.99044645 E-Mail: khikkpk@piac.aero Farhan Waheed Mir C: +92.323.2327005 O: +92.21.99043243 +92.21.99045323 F: +92.21.99242355 2.2.3 Chief Engineer Line Maintenance E-Mail: khitypk@piac.aero C: +92.300.9441878 Junaid Masood (Dy. Chief Engineer JIAP) O: +92.21.99043651 +92.21.99045292 E-Mail: dcejt@piac.aero Line I O: +92.21.99045331 2.2.4 Engineering JIAP O: +92.21.99043430 Line II +92.21.99045293 C: xxx O: +92.21.99242339 +92.21.99044972 2.2.5 Situation Room Duty Manager +92.21.99043961 F: +92.21.99242361 +92.21.34571517 E-Mail: khiovpk@piac.aero C: +92.300.2114228 2.2.6 Operation Manager O: +92.21.99044807 Muhammad Anwar F: +92.21.99242219 (Manager Flt Ops.) R: +92.21.34570797 E-Mail: m.anwar@piac.aero
Page 3 2.2.7 2.2.8 2.2.9 2.2.10 2.2.11 Passenger Sales Manager Ticket Office Manager DGM Security (JIAP) Senior Officer Communication DGM Cargo Complex 2.2.12 DGM HR (PHS) Salman Wahab Muhammad Jaffar (AM Interline) Qadir Bux Sangi Maj. (R) Muhammad Amjad Muhammad Babar Masood Ghulam Mujtaba Khan (Cargo Terminal Manager) Rizwan Ahmed Awan Pir Shareef Jan (HR Officer PHS JTC) C: +92.323.2327148 O: +92.21.99206710 +92.21.99202618 F: +92.21.9206746 E-Mail: khiurpk@piac.aero C: +92.344.2000544 O: +92.21.99206331 (Direct) E-Mail: khiuxpk@piac.aero C: +92.321.2271845 O: +92.21.99043706 F: xxx E-Mail: khirepk@piac.aero C: +92.323.2320371 O: +92.21.99044977 F: xxx E-Mail: khiqgpk@piac.aero C: +92.345.2822859 O: +92.21.99044020 F: xxx E-Mail:babar.masood@piac.aero C: +92.333.3168488 O: +92.21.99047203 F: +92.21.34572013 +92.21.34572084 E-Mail: khifkpk@piac.aero C: +92.323.2327019 O: +92.21.99044755 +92.21.99044413 F: +92.21.99043501 E-Mail: khicepk@piac.aero C: +92.335.3383342 O: +92.21.99043737 +92.21.99043718 E-Mail: khikdpk@piac.aero
Page 4 2.2.13 Finance Manager Safiullah Patoli 2.2.14 Chief Medical Officer Dr. Qadir Dad Shah I/C Airport Medical Center (APMC) 2.2.15 ERP Coordinator 2.2.16 Person assigned to inform / call everyone at station in case of emergency Dr. Nusrat Tauheed Abbasi Dr. Sarfaraz Ahmed Imran Bhatti (Chief Coordinator) Imran Bhatti (Main Person) Ahmed Alam (Standby) C: +92.300.2588434 O: +92.21.99043750 F: +92.21.99043501 E-Mail: khiaypk@piac.aero C: +92.343.2617657 O: +92.21.99240101 +92.21.99043277 +92.21.99043351 F: +92.21.99242374 E-Mail: khigmpk@piac.aero C: +92.334.0314006 O: +92.21.99044796 C: +92.333.2133805 O: +92.21.99044793 C: +92.300.2991983 O: +92.21.99044808 E-Mail: khitsc@piac.aero C: +92.300.2991983 O: +92.21.99044808 E-Mail: khitsc@piac.aero C: +92.333.3505021 O: +92.21.99043719 +92.21.99044602 F: +92.21.99044645 E-Mail: khikkpk@piac.aero
Page 5 2.3 TOWN EMERGENCY RESPONSE TEAM 2.3.1 District Manager Syed Shoaib Akhter Shah 2.3.2 Pax Sales Manager Salman Wahab 2.3.3 Ticket Office Manager 2.3.4 Finance Manager Javed Sultan Dr. Shafiq (Asst. TOM) Syed Mujahid Jafri Saba Ismail (Asst. Manager) C: +92.323.2327367 O: +92.21.99206740 +92.21.99206721/2624 F: +92.21.99206763 E-Mail: khiuupk@piac.aero C: +92.323.2327148 O: +92.21.99206710 +92.21.99202618 F: +92.21.9206746 E-Mail: khiurpk@piac.aero C: +92.300.8238487 O: +92.21.99206708 F: +92.21.99206759 E-Mail: khitopk@piac.aero C: +92.332.3379840 O: +92.21.99206721 EXT 2667 C: +92.333.3512677 O: +92.21.99206721 EXT 2631 +92.21.99206762 E-Mail: khiabpk@piac.aero C: +92.333.2163516 O: +92.21.99206721 EXT 2686 2.4 Helping Stations S. No. Location / Item 2.4.1 Helping Station-1 (Sukkur) 2.4.2 Helping Station-2 (Nawabshah) District Manager Station Manager District Manager Station Manager O: +92.71.9310499 F: +92.71.9310491 E-Mail: skzuupk@piac.aero O: +92.71.5816028 +92.71.5816029 E-Mail: skzkkpk@piac.aero O: +92.244.9370213 F: +92.22.9200566 E-Mail: wnsuupk@piac.aero O: +92.244.923105 E-Mail: wnskkpk@piac.aero
Page 6 2.5 CIVIL AVIATION/AIRPORT AUTHORITIES 2.5.1 2.5.2 Civil Aviation Authority Operation Control Centre (CAA) Duty Manager Airport O: +92.21.99071289 (JIAP) O: +92.21.99071111 (EXCH) O: +92.21.99248786 (H/Q CAA) Director Operation O: +92.21.99242742 C: +92.301.8258562 2.5.3 O: +92.21.99248690/1648 Airport Manager Zafar Aitemad F: +92.21.99248146 (CAA) E-Mail: apm.jiap@caapakistan.com.pk 2.5.4 Air Traffic Control Ameer Abdullah C: +92.331.1317501 +92.335.5074252 O: +92.21.99071925 +92.21.34671636 2.5.5 Airport Fire Station C: +92.300.3924618 Faiz Akhtar O: +92.21.99071297/1159 (CFRO) +92.21.99072222/1399/1319 2.5.6 Immigration Duty Officer O: +92.21.99071154 (24 Hrs) 2.5.7 Customs Duty Officer O: +92.21.99248409 +92.21.99248502 2.5.8 ASF Medical Centre Duty Officer O: +92.21.99242579 EXT 133 2.5.9 Rescue Coordination Centre (RCC) Rescue Coordination Officer O: +92.21.99242401 +92.21.99071977 F: +92.21.99242404
Page 7 2.6 TRANSPORTATION 2.6.1 Ambulance Services 2.6.2 2.6.3 Filly Transport Services Metro Cab Karachi 2.6.4 Heavy Equipment 2.6.5 Pakistan Coast Guard 2.6.6 Helicopters 2.6.7 KPT Duty Officer CAA O: +92.21.99071111/2805 PIA Transit Cell O: +92.21.99044417 +92.21.99044237 Airport EDHI Center O: +92.21.34603602 EDHI O: +92.21.115 Abdul Ghaffar C: +92.321.2938774 (Director) O: +92.21.99044396 Arif Abbasi C: +92.322.2509067 (Manager) O: +92.21.111.222.787 G.M. Logistics (PIA) O: +92.21.99044423 CMDR M. Rashid C: +92.333.2179604 Ghafoor O: +92.21.99215251-54 (H/Q) (Kemari harbour) +92.21.32851121 Pak Navy (Tower) O: +92.21.99205351-5 (Exch) Chief Mechanical Engineer O: +92.21.99232143 Manager KPT O: +92.21.99214801-7
Page 8 2.7 HOSPITALS 2.7.1 Hospitals 2.7.2 2.7.3 Poison Control Hospitals PIA Hospital PIA Ambulances JPMC Civil Liaquat National 2.7.4 Medical Doctors Duty Officer JIAP 2.7.5 Morgues 2.7.6 2.7.7 2.7.8 Radiation Incident Responders Chemical Incident Responders Environmental Agency O: +92.21.99201317 +92.21.99201300 O: +92.21.99215960 +92.21.99216268 O: +92.21.34939613-14 F: +92.21.34932287 Abbasi Shaheed O: +92.21.99260403-05 C.M.H. Malir O: +92.21.49536165-70 Agha Khan O: +92.21.34930051 Aga Khan O: +92.21.34930051 JPMC O: +92.21.99201317 Liaquat National O: +92.21.34939613-14 PIA Karsaz O: +92.21.99240135-38 Engineering O: +92.21.99045411 Jinnah Terminal O: +92.21.99043839, 99044951 APMC O: +92.21.99044791, 99044287 EDHI Civil JPMC Pakistan Nuclear Regulatory Authority N/A Environmental Protection Agency O: +92.21.99071133 Address: 1277 /78 LEVEL 1 JIAP O: +92.21.115 +92.21.36804483 O: +92.21.99215960 +92.21.99216268 O: +92.21.99201317 +92.21.35070440 C: +92.300.8261174 (Director) O: 0800.77766 E-Mail: m.nadeem@pnra.org nrecc@pnra.org officialmail@pnra.org O: xxx O: +92.51.9267627
Page 9 2.8 FAMILY ASSISTANCE/HELPING AGENCIES 2.8.1 Family Support Agencies 2.8.2 Red Crescent Kanwer Waseem EDHI O: +92.21.115 O: +92.21.35833973 +92.21.35836281 2.9 PSYCHOLOGISTS 2.9.1 IBP Dr. Habiba Habib O: +92.21.35841713-4 2.9.2 Dr. Anila Amber C: +92.321.2012521 O: +92.21.99043823 2.9.3 Photographers E-Mail: khisrpk@piac.aero G.M Public Affairs +92.21.99044005 will arrange F: +92.21.34575250
Page 10 2.10 CIVIL ADMINISTRATION/ARMED FORCES 2.10.1 2.10.2 Rescue 2.10.3 Commissioner s Office Chief Fire Officer (KMC-City) 2.10.4 Capital Police Chief 2.10.5 Police (Airport) 2.10.6 Security Agencies 2.10.7 2.10.8 2.10.9 Chief Minister s House Joint Crisis Management Centre Pakistan Coast Guard Iftikhar Ali Shallwani Commissioner s Control Room Ahmer Pasha (I/C Rescue) Tehseen Ahmed Siddiqui Inspector Kaleem Khan Moosa (SHO) PIA Security will arrange Jahanzeb Sangarani 24/7 Complaint No. Duty Officer CMDR. Muhammad Rashid Ghafoor (Kemari harbour) C: +92.341.1110800 O: +92.21.99205607 +92.21.99205610 F: +92.21.99205652 O: +92.21.1299 C: +92.300.8703857 O: +92.21.99204791 +92.21.99204730 C: +92.300.9242498 +92.333.3329229 O: +92.21.99215007-8 O: +92.21.99212652-53 F: +92.21.99212059 C: +92.300.2108547 O: +92.21.99248027/99248815 O: +92.21.99044463/4163 O: +92.21.80091915 +92.21.99202007 +92.21.99207568 +92.21.99207349 C: +92.321.3789526 +92.321.3789556 C: +92.343.0200211 O: +92.21.99215251-54 (H/Q) +92.21.32851121
Page 11 2.11 EMBASSIES/AIRLINES Provide contacts of 2.11.1 Embassy all important embassies Ms. Anita (Emirates) 2.11.2 Airlines Khursheed (Saudia) Suwit Vvittaya Prija (Thai Airways) Station Manager Gulf Air Contacts Ref. to Emergency Response Chapter 10 O: +92.21.111.225.535 O: +92.21.99071523 +92.21.99071532 +92.21.111.747.300 O: +92.21.32791921-25 +92.21.99071437 E-Mail: khikktg@cyber.net.pk O: +92.21.99071472 O: +92.21.35675231-35 +92.21.99071232 2.12 LOCAL INFORMATION S. No. Description Information 2.12.1 Local Time GMT + 05:00 2.12.2 Temperatures JAN-MAR 25-30 C APR-JUN 35-40 C 2.12.3 Clothing Required Light warm/ Tropical Tropical 2.12.4 Electrical Voltage 220/240 Volts 2.12.5 Electrical Plug Type Double Triple Pin JUL-SEPT 30-35 C Tropical 2.12.6 Visa Requirements Visa Required for all International 2.12.7 Inoculation Requirements Yellow Fever from African Countries Banks/Financial 2.12.8 Institutions (Those HBL/UBL in business with PIA) 2.12.9 Banking Hours From 0900 Hrs to 1700 Hrs 2.12.10 Personal Security Requirements - OCT-DEC 25-30 C Light warm/ Tropical
Page 12 2.13. CONTACTS OF EMERGENCY RESPONSE CENTRE (ERC) (Country/City +92.21) Capt. Amir Aftab General Manager Safety & QA/Emergency Director Sajid Qayyum Deputy General Manager ERP Khursheed Ahmed Khan Manager Family Assistance Ayesha Ambreen Sr. ERP Officer Inamullah Jamil ERP Officer Ghulam Abbas Bhutto Sr. PHS Officer (Chief Coordinator Facilities ERP) Emergency ning (ERP) Team Cell No +92.321.8218986 Tel Off +92.21.99044484, 99046016, 34573718 Tel Home +92.21.35894767 Fax No +92.21.99242359 Telex KHIOFPK E-Mail cp.safety@piac.aero pksafe@piac.aero Cell No +92.322.7423724 Tel Off +92.21.99044890, 99242232 Tel Home +92.21.34014614 Fax No +92.21.99242258-59 Telex E-Mail KHIERPK erc@piac.aero, sajid.qayum@piac.aero Cell No +92.322.7423725 Tel Off +92.21.99044394 Tel Home +92.21.34400788 Fax No +92.21.99242258 E-Mail Cell No +92.324.2013392 Tel Off +92.21.99043797 Fax No +92.21.99242258 khursheed.khan@piac.aero E-Mail erp@piac.aero Cell No +92.333.3101089 Tel Off +92.21.99043810 Tel Home +92.21.34964004 Fax No +92.21.99242258 E-Mail erpo@piac.aero Cell No +92.331.2499435 Tel Off +92.21.99043803 Tel Home +92.21.35384798 Fax No +92.21.99242258 E-Mail erc.facilities@piac.aero
Page 13 2.14. CONTACTS OF EMERGENCY RESPONSE CENTRE (ERC) (+92.21) LOCATION TEL DIRECT FAX E-MAIL / SITA CHAIRMAN/CHIEF S INT COM / ERC Ext: 38 JTC INTER COM ERC Ext: 288 MEDIA ROOM / ERC 990-43481 MEDIA ROOM / ERC 99242108 99242260 43808, 43807 99242229 43809, 99242352 43833 For Incoming 43805, 99242332 Calls 43865 by PIA 43798, 99242284 Field 43866 Team 43828, 99242254 Members 43824 43870, 43815 99242360 43832, 43829 99242358 43766, 43867 99242275 43768 99242336 COMMUNICATIONS ROOM / ERC 990-44273 99242258 (IG) 99242259 (OG) OPS ROOM / ERC 990-43817 99242232 OPS ROOM / ERC 990-44862 99242273 OPS ROOM / ERC 990-44049 99242278 OPS ROOM / ERC 990-43759 99242107 OPS ROOM / ERC 990-44372 99242261 OPS ROOM / ERC 990-43761 99242253 erc@piac.aero H.O Extension of ERC 44 ERC (44372)
Page 14 2.15 SERENE AIR CONTACTS In case of aircraft accident, Head of Flight Operations Serene Air is to inform PIAC (+92-21) 99242339, 99043961 & Fax (+92-21) 99242361. Within 30 minutes (or ASAP) Emergency Response Centre (ERC) PIAC Will be activated Tel: (+92-21) 99044372, 99044862, 99242273, 99043817, 99044890, 99242232 Fax: (+92-21) 99242258 Cells: (+92-322) 7423724, (+92-322) 7423725, (+92-324) 2013392, (+92-333) 3101089 E-mail: erc@piac.aero S.No The following personnel may also be contacted for further action: Designatio n Contact E-Mail 1 Tahira Sabir Actg GM 03218128884 tahira.sabir@sereneair.com 2 Shoaib Khilji ASM 03368353599 shoaib.khijli@sereneair.com 3 Tamreen Fahad St Supervisor 03018243195 tamreen.fahad@sereneair.com 4 Akbar Alam St Supervisor 03332223566 akbar.alam@sereneair.com 5 M Waqas St Supervisor 03002345074 muhammad.waqas@sereneair.com 6 M Imran Zafeer R Supervisor 03332744466 imran.zafeer@sereneair.com 7 Mustafa Anis R Supervisor 03342048218 mustafa.anis@sereneair.com 8 Shabbir Ahmed R Supervisor 03333224109 shabbier.ahmed@sereneair.com 9 M Salman BHA 03333886132 muhammad.salman@sereneair.com 10 George Joseph BHA 03343816801 george.joseph@sereneair.com 11 Abdul Mughies BHA 03132500086 abdul.mughies@sereneair.com 12 Hamdan Mehmood LC 03363788387 hamdan.mehmood@sereneair.com 13 M Junaid LC 03312763191 muhammad.junaid@sereneair.com 14 Adnan Yousuf LC 03332780490 adnan.yousuf@sereneair.com