National Certificate in Cleaning and Caretaking (Level 3) This qualification is for people who are skilled in the cleaning and caretaking industry sector. Programme overview The Level 3 cleaning qualification is awarded to people who have demonstrated competence in the core cleaning skills and in selected areas of specialisation. Learning and assessment for this qualification occurs in the workplace. Programme outline The qualification covers the following topics: cleaning floors, toilet facilities, furniture and fixtures and glass. safe work practices. This qualification allows workplaces or trainees to select from a broad range of unit standards to create a tailored qualification that suits the requirements of their workplace. Careerforce is committed to improving the health and wellbeing of New Zealanders through workforce training. Learning and assessment options Careerforce are offering two learning and assessment options tailored to the following areas of specialisation: Cleaning and caretaking (supervision) Cleaning and caretaking (customer focus) See the options at the end of this brochure. Assessments are available for all unit standards within these options. Alternatively, workplaces may like to select from the full list of unit standards available to complete this qualification. www.careerforce.org.nz 0800 277 486 info@careerforce.org.nz
Average duration 10 months Fees $230 Credits 60 Enrolment requirements To enrol in Cleaning and Caretaking (Level 3), the trainee must meet the following requirements: be employed as a cleaner or caretaker. have one of the following residency statuses: o New Zealand citizen (including Cook Islands, Niue and Tokelau citizens) o New Zealand permanent resident o New Zealand work permit/work visa o Australian citizen o hold refugee status in New Zealand. Related information Learning resources and assessments Learning and assessment resources are available for purchase or free download from the Careerforce Shop. http://shop.careerforce.org.nz Assessment Support Programme We encourage achievement across all levels of our training. To support employers and their trainees, workplaces can receive a payment for each credit achieved through our Assessment Support Programme to the end of 2015. Time to complete 0-46 47-106 107-167 168-228 229-456 Over 456 Payment $0 $156 $351 $507 $780 $0 www.careerforce.org.nz/employers/fees-finding/asp Contact us If you are interested in enrolling in the National Certificate in Cleaning and Caretaking (Level 3), please talk to a Careerforce Workplace Advisor or call Careerforce on 0800 277 486. Cleaning and Caretaking (Level 3) Qualification Information Page 2 of 7
Cleaning and Caretaking (Level 3) Certificate Requirements Summary of requirements Core Compulsory: Five compulsory unit standards totalling 19 credits. Elective 1: Minimum of 21 credits at Level 3 or above from units listed. Elective 2: Balance of credits required at Level 3 or above to meet 60 credits. Detailed requirements Core Compulsory section Domain: Cleaning Skills 1563 Clean floors 2 4 1565 Clean toilet facilities 2 4 7182 Clean hard furniture, fixtures and fittings 2 4 7442 Follow safe work practices in the cleaning industry 2 6 17264 Clean glass, mirror glass and metal 2 1 Elective 1 Select a minimum of 21 credits from the following unit standards. Domain: Caretaking 1595 Operate a central heating system 4 6 17267 Maintain buildings 4 4 17268 Clean and maintain swimming pools and facilities 4 2 17269 Maintain grounds, play areas and play equipment 4 5 Domain: Carpet and Textile Cleaning 1576 Remove stains from soft coverings 1577 Clean upholstery and wall fabrics 3 4 13346 Clean carpets 3 8 13347 Treat spots and stains on carpets 3 4 20669 Apply protective topical treatments to carpets and textiles 3 5 20670 Perform carpet colour repair and restoration 3 6 20671 Carry out carpet repairs and reinstallation 3 8 20672 Treat odours in carpets and textiles 3 5 13349 Restore water affected carpet 4 12 13348 Establish a planned carpet maintenance schedule 5 8 Domain: Cleaning Services Administration 19910 Give oral instructions in the cleaning industry to people who speak English as a second language 1575 Negotiate and schedule cleaning contracts 4 10 17271 Select mechanical cleaning equipment 4 4 Cleaning and Caretaking (Level 3) Qualification Information Page 3 of 7
17272 Trial and evaluate mechanical cleaning equipment 4 4 17273 Trial and evaluate cleaning agents 4 4 17274 Select cleaning agents and products 4 4 19911 Administer workplace operations in the cleaning industry 4 7 23967 Lead a team or group of cleaners 4 4 Domain: Cleaning Skills 1568 Clean food preparation, storage and serving areas 1570 Buff hard floors using a swing type polisher 3 3 1573 Clean interior walls, ceilings, fixtures and fittings 3 3 1579 Clean commercial premises 3 3 1582 Sweep streets with a machine 3 4 1583 Provide a vehicle valet service 3 3 1584 Demonstrate knowledge of cleaning of fire damaged interiors 3 6 1585 Clean exterior surfaces and buildings at and above ground level 3 6 17265 Machine scrub hard floors 3 3 25387 Follow safe work practices during and after trauma scene cleaning operations 3 4 26569 Follow safe work practices during and after clandestine methamphetamine laboratory cleanup and remediation 3 4 1572 Remove stains from hard floors 4 3 1574 Demonstrate knowledge of cleaning methods for floors with special surfaces 4 6 17266 Strip and polish hard floors 4 5 25388 Prepare for and clean up a trauma scene 4 15 26568 Carry out clandestine methamphetamine laboratory cleanup and remediation operations 4 15 Domain: Health Sector Cleaning 7184 Follow standard precautions set by infection control personnel when cleaning health care facilities 27670 Clean an operating theatre 3 5 Domain: Laundry 3452 Fold surgical linen 3 3 3455 Wash laundry items 3 6 Domain: Laundry and Drycleaning 3442 Maintain laundry and/or drycleaning machines 3 3 Domain: Window Cleaning 1586 Clean windows using ground-based access equipment 3 6 1587 Clean windows using access equipment 3 6 1588 Clean windows using abseiling technique 4 12 Cleaning and Caretaking (Level 3) Qualification Information Page 4 of 7
Elective 2 Balance of credits required at Level 3 or above to meet 60 credits from the following field, subfield and domains. Field Subfield Domain Business Any Any Core Generic Core Generic Any Health Health Studies Core Health Occupational Health and Safety Occupational Health and Safety Practice Humanities Communication Skills Interpersonal Communications Service Sector Service Sector Skills Service Sector Core Skills Below is the list of unit standards within the above domains which Careerforce have assessments available for. Domain: Service Sector Core Skills Employ customer service techniques to accommodate 376 customer behavioural styles in a workplace Demonstrate and apply product and/or service 11818 knowledge Domain: Interpersonal Communications 1304 Communicate with people from other cultures 1312 Give oral instructions in the workplace 3 3 9681 Contribute within a team or group which has an objective 3 3 9704 Manage interpersonal conflict 4 6 9705 Give and respond to feedback on performance 3 3 11097 Listen actively to gain information in an interactive situation 3 3 Domain: Occupational Health and Safety Practice 11961 Handle and store hazardous substances in the workplace 3 4 19521 Explain the requirements of the Health and Safety in Employment (HSE) Act 1992 4 5 Unit standard exemptions People holding these unit standards are exempt from completing these unit standards: US No.: Title: L C US No. Title L C 1567 Clean public access areas 17263 Clean stairwell 2 1 AND 17264 Clean glass, mirror glass and metal 2 1 Cleaning and Caretaking (Level 3) Qualification Information Page 5 of 7
Cleaning and Caretaking (supervision) Learning and assessment option Compulsory 1563 Clean floors 2 4 1565 Clean toilet facilities 2 4 7182 Clean hard furniture, fixtures and fittings 2 4 7442 Follow safe work practices in the cleaning industry 2 6 17264 Clean glass, mirror glass and metal 2 1 Elective 1 1568 Clean food preparation, storage and serving areas 1572 Remove stains from hard floors 4 3 1573 Clean interior walls, ceilings, fixtures and fittings 3 3 7184 Follow standard precautions set by infection control personnel when cleaning health care facilities 17274 Select cleaning agents and products 4 4 19911 Administer workplace operations in the cleaning industry 4 7 23967 Lead a team or group of cleaners 4 4 Elective 2 1304 Communicate with people from other cultures 1312 Give oral instructions in the workplace 3 3 9704 Manage interpersonal conflict 4 6 9705 Give and respond to feedback on performance 3 3 Cleaning and Caretaking (Level 3) Qualification Information Page 6 of 7
Cleaning and Caretaking (customer focus) Learning and assessment option Compulsory 1563 Clean floors 2 4 1565 Clean toilet facilities 2 4 7182 Clean hard furniture, fixtures and fittings 2 4 7442 Follow safe work practices in the cleaning industry 2 6 17264 Clean glass, mirror glass and metal 2 1 Elective 1 1568 Clean food preparation, storage and serving areas 1572 Remove stains from hard floors 4 3 1573 Clean interior walls, ceilings, fixtures and fittings 3 3 1576 Remove stains from soft coverings 1579 Clean commercial premises 3 3 7184* Follow standard precautions set by infection control personnel when cleaning health care facilities 19910 Give oral instructions in the cleaning industry to people who speak English as a second language Elective 2 376 Employ customer service techniques to accommodate customer behavioural styles in a workplace 1312 Give oral instructions in the workplace 3 3 9681 Contribute within a team or group which has an objective 3 3 11097 Listen actively to gain information in an interactive situation 3 3 11818 Demonstrate and apply product and/or service knowledge 11961 Handle and store hazardous substances in the workplace 3 4 * For commercial cleaners, not in health care facilities, unit standard 7184 can be replaced by any unit standard in the Carpet and Textile Cleaning domain. Cleaning and Caretaking (Level 3) Qualification Information Page 7 of 7