William "Billy" Wilkerson Continuous Improvement Sergeant and Inspections Unit Supervisor at Jacksonville Sheriff's Office William.Wilkerson@jaxsheriff.org Summary Liberty University, Bachelor of Science Jacksonville Electric Authority, Lean Six Sigma Green Belt training & Black Belt training Jax Lean Consortium, "Kaizen" Facilitator Certification US Air Force AFSO21 Level I "Kaizen" Facilitator Certification Jacksonville Sheriff's Office, 5S Facilitator Certification JSO Supervisor of the Month April 2008, July 2010 Microsoft SharePoint power user and trainer CJSTC, Basic Law Enforcement Certification CJSTC, Basic Corrections Certification CJSTC, Instructor Certification IPTM, Staff Inspection Course USAF, Airman Leadership Academy USAF, Non-Commissioned Officer Academy Jacksonville Six Sigma Symposium, Member Fraternal Order of Police, Member, Lodge 5-30 Jacksonville Sheriff's Office / COJ 2008 - present - Continuous Improvement Sergeant and Inspections Unit Supervisor 2006-2008 - School Resource Sergeant 2005-2006 - Police Patrol Sergeant 2000-2005 - Police Patrol Officer 1997-2000 - Corrections Officer 1990-1997 - City of Jacksonville, Public Works Division Florida Air National Guard 2007 - current - Security Forces Squadron, Security Forces Journeyman / Air Force Smart Operations for the 21st Century (AFSO21) Level I Facilitator 1989-2007 - Civil Engineering Squadron, Electrician 1. Air Force Achievement Medal 2. Meritorious Unit Award 3. AF Outstanding Unit Award 3 4. Air Reserve Forces Meritorious Service Medal 5 Page 1
5. National Defense Service Medal 1 6. Global War On Terrorism Expeditionary Medal 7. Global War on Terrorism Service Medal 8. Humanitarian Service Medal 9. AF Overseas Ribbon Short 10. Air Force Expeditionary Service Ribbon with Gold Border 11. Air Force Expeditionary Service Ribbon 12. AF Longevity Service 1 13. Small Arms Expert Marksmanship Ribbon (Rifle) 14. AF Training Ribbon 15. Florida Commendation Medal 16. Florida State Active Duty 17. Florida Service Ribbon 18. Florida Meritorious Service 1 Specialties Lean government, Lean Six Sigma, Continuous Process Improvement, Information Technology, blending new technologies with law enforcement to prepare officers for tomorrow's high tech criminals, Experience Member at Jacksonville Lean Consortium 2006 - Present (4 years) About Us The Jacksonville Lean Consortium is a group of companies and government agencies, working together to become more efficient, more profitable, and therefore, more competitive in the global market place, through shared learning and networking in Continuous Improvement efforts based on Lean principles. Mission Statement To collaborate to improve the performance of businesses and organizations on the First Coast and to promote economic growth through the implementation of Lean Thinking methods and tools. Continuous Improvement/Staff Inspections Sergeant at Jacksonville Sheriff's Office May 1990 - Present (20 years 4 months) In many ways, the Staff Inspections Unit with the Jacksonville Sheriff's Office is similar to the military IG (Inspector General). We inspect organizational compliance of units within the agency against applicable law enforcement accreditation standards, to ensure unit effectiveness, efficiency, and overall employee morale. Along with this task, we are now adding the continuous improvement philosophy to all of our inspections. We believe that by creating an environment to continually ask Page 2
"why" unit members will grow and learn from researching best practices, thus propelling our agency's ability to achieve a higher level of public safety. 4 recommendations available upon request Technical Sergeant, 125th FW/Security Forces at Florida Air National Guard August 1989 - Present (21 years 1 month) At age 19, I enlisted with the Florida Air National Guard. This has proven to be one of the best decision of my life, and I consider it to be instrumental with my choosing a career in law enforcement. I was proud to wear my uniform when I was 19, and I am just as proud to wear it today, as I celebrate my 20th year with the Guard. The 125th Fighter Wing, Jacksonville, Florida has always been highlighted as a Wing associated with excellence. This was demonstrated by our rating of "Excellent" on our operational readiness inspection this past May. Technical Sergeant, 125th FW, Civil Engineering Squadron at Florida Air National Guard August 1989 - September 2007 (18 years 2 months) Community Education Karate Instructor, Duval County School Board at Duval County Public Schools January 2002 - January 2006 (4 years 1 month) From 2002-2006, I taught martial arts to a diverse group of individuals from the community through the continuing education program in Duval County. This was a great experience, as I was able to learn techniques needed to speak, and teach, to a varying audience. My students included children and adults from various socio-economic backgrounds. A large emphasis in our class was placed on core values such as respect for others, committment to excellence, and always improving. Corrections Officer at Jacksonville Sheriff's Office 1997-2000 (3 years) Education Liberty University Bachelor of Science, Government/Religion/Psychology, 2002-2005 Florida Community College at Jacksonville Basic Correction and Basic Law Enforcement Certifications, 1997-1997 Hogan Karate International, Sensei Jack Hogan 3rd degree Black Belt, RyuKyu Kempo Karate, 1987-1997 Community College of the Air Force certificate, Non-Commissioned Officer Academy, 1991-1994 Community College of the Air Force Page 3
Electrical Craftsman, 1989-1990 Holy Rosary Catholic School Honors and Awards Supervisor of the Month, April 2008, Kaizen Facilitator Certification (Jax Lean Consortium), Lean Six Sigma Black Belt Candidate (Jacksonville Electric Authority), Interests Policy Deployment, Change Management, Strategic Alignment and Deployment (SA&D), Microsoft SharePoint Administrator and Trainer Page 4
William "Billy" Wilkerson Continuous Improvement Sergeant and Inspections Unit Supervisor at Jacksonville Sheriff's Office William.Wilkerson@jaxsheriff.org 4 people have recommended William "Billy" "Sgt. Wilkerson transferred to the Continuous Improvement Unit and since then has shown that this transfer has had a major impact on the agency's movement towards the adoption of a continuous improvement philosophies and tools. Sgt. Wilkerson was tasked to assist with an improvement event to address the process of transporting fugitives within the state and extraditing prisoners from other states. These tasks were normally completed by police detectives, and at the completion of the evaluation and process improvement event it was recommended that these duties be reassigned to Correction Officers. This was adopted with a savings to the agency and an opportunity to recognize the unused talents of our corrections personnel. Sgt. Wilkerson was also included in a process to address the agency s court overtime budget. Realizing that this was a large undertaking and a strategic event he devised a process to address it in smaller projects. First was to limit the wasted travel time of officers transporting the court overtime form to the court liaison office and the elimination of the court overtime form. This process was very involved and required that Sgt. Wilkerson obtain the agreement of many agency Chiefs and Directors. Sgt. Wilkerson facilitated an event with personnel from corrections. The recommendations from this event will have a large positive impact on corrections personnel and their ability to documents incidents in the correction facilities. This information will allow for Crime Analysis to better capture valuable data from incidents within the correction facilities, ensure that all of the Sheriff s Office is utilizing the same reporting methods and systems and better use of the skills of the corrections personnel. These are just a few examples of Sgt. Wilkerson s efforts since his transfer to Continuous Improvement. He has also been active in the Jacksonville Six Sigma Symposium meeting groups and Lean Consortium. He played a valuable role in creating the Continuous Improvement curriculum presented at the Sheriff s Office Leadership Institute. Sgt. Wilkerson truly believes that any interaction with both internal and external customers and relationships is an opportunity to Wow them with his desire to serve and present a positive outlook towards change. It is because of these efforts, and his desire to move the agency towards becoming The that I have both enjoyed working with and for Sgt. Wilkerson, he has been a teacher and mentor for me." John Lamb, Police Lieutenant (Continuous Improvement Unit), Jacksonville Sheriff's Office, managed William "Billy" at Jacksonville Sheriff's Office "I was fortunate enough to have the opportunity to train and mentor Billy Wilkerson while conducting Page 5
process improvement for the 176th WG Alaska Air National Guard (ANG). He was trained through civilian means and then pursued certification as an Air Force Smart Operations for the 21st Century (AFSO21) Level I Lean practitioner. Billy was able to very quickly adapt to the ANG program and method of conducting kaizen events. He has a thorough knowledge of lean principles and an outstanding skill in delivering team awareness training. His interaction with the team members was exemplary and a contributing factor to the outstanding success of the event. I was pleased to be able to sign Billy s certification as a Level I facilitator and would work alongside him any chance that I had. He is a definite asset to the ANG program as well as the Jacksonville Sheriff s office." Linda Berry, Lean Practitioner Process Improvement (CPI) Officer/Analyst, OPTIMIZATION CONSULTING, INC. (NATIONAL GUARD BUREAU CONSULTANT), managed William "Billy" indirectly at Jacksonville Sheriff's Office "I have had the distinct honor and privilege to supervise and command a great many people over the years. In those decades, I have met no one who so completely grasps the overall reason why we lead than Billy Wilkerson. That reason is to improve the lives of others through making things better. Integrity and technical competence generates respect in command and Billy has both in abundance. Billy is BY FAR the most complete continuous improvement leader I have ever met...ever...and I have been the past chair of one of the largest Lean consortiums in the world, with over 40,000 employees within our scope. He is THAT GOOD! Billy has the vision to see the possibilities, the political savvy to navigate the organizational minefields, the impatience to keep things moving, and the patience to keep trying when the machine is pushing back. The fact that he can do all this while keeping a positive attitude is true testimony to caliber of man his parents raised. If you know a better person than Billy, call me...i'd like to meet them." Randy Russell, Commanding Officer, Continuous Improvement, Jacksonville Sheriff's Office, managed William "Billy" at Jacksonville Sheriff's Office "Working with Billy is always fun and productive. His understanding of the value of participation by everyone is exemplary and his skills to engage and motivate are world-class. He understands the value of eliminating waste and helping others understand. His ability capture the imagination of and lead a group through change make him a valuable asset to any leadership that needs to move forward." Rod Hill, Master Black Belt, JEA, was with another company when working with William "Billy" at Jacksonville Sheriff's Office Contact William "Billy" on LinkedIn Page 6