2014 FCC EEO PUBLIC FILE REPORT FOR SUDDENLINK COMMUNICATIONS Employment Unit # 11981 [Williamson County, TX] This Report Covers September 1, 2013 August 31, 2014 Total # of Full-Time Vacancies Filled During Reporting Period: 114 Total # of People Interviewed for Full-Time Vacancies During Reporting Period: 513 Please see attached recruitment source list for recruitment source contact information. Req. # Position Title Recruitment Source(s) Used to Fill Vacancy Number of Interviews Referred by Each Recruitment Source Number of Hires Referred by Each Recruitment Source 5276 Broadband Technician I Employee Referral 1 1 TX Workforce Posting 6413 Direct Sales Supervisor I Third Party Recruiter 1 1 Employee Referral Posting work4suddenlink.com 6509 Broadband Technician II Employee Referral 2 2 Indeed.com 1
work4suddenlink.com Posting TX Workforce Total 3 2 6510 Broadband Technician I Indeed.com 1 1 Employee Referral Posting work4suddenlink.com 1 Total 2 1 6516 Broadband Technician III 1 1 Employee Referral 3 1 1 1 Indeed.com 1 Total 6 3 6549 Direct Sales Rep I 4 1 Indeed.com 2 2 CareerBuilder 1 2 ZipRecruiter** 3 Billboard 1 TV 3 2 Total 16 5
6550 Direct Sales Rep I Time to Hire 14 1 TV 1 1 1 Employee Referral 2 TX Workforce 1 CareerBuilder 2 Indeed.com 1 Total 22 2 6551 Direct Sales Rep I Indeed.com 3 1 1 Employee Referral Posting Total 4 1 6552 Direct Sales Rep I Indeed.com 3 2 2 Employee Referral 3 CareerBuilder 1 TX Workforce 1 ZipRecruiter** 2 Total 12 2 6553 Direct Sales Rep I ZipRecruiter** 2 1 1 TX Workforce 2
Indeed.com 2 Referral 2 TV 1 Total 10 1 6554 Direct Sales Rep I dallashelpwanted.com* 1 1 CareerBuilder 3 1 3 1 Employee Referral 5 2 Indeed.com 2 Snagajob.com 1 ZipRecruiter** 4 TX Workforce 4 TV 4 Total 27 5 6579 Broadband Technician II Employee Referral 1 1 1 Total 2 1 6584 Technical Operations Mgr II Posting 1 1 Employee Referral 1
Total 2 1 6591 Direct Sales Supervisor II Employee Referral 1 1 6657 Broadband Technician I Employee Referral 1 1 3 Total 4 1 6677 Inventory Control Specialist I Employee Referral 3 1 Indeed.com 4 Total 7 1 6986 Direct Sales Rep I ldsjobs.org* 1 1
6998 Broadband Technician I Employee Referral 1 1 6999 Broadband Technician I Employee Referral 3 1 1 Indeed.com 2 Total 5 1 7001 Broadband Technician I 2 1 Total 2 1
7002 Broadband Technician I 1 1 7054 Broadband Technician IV 1 1 7082 Service Appointment Rep Employee Referral 1 1 3 3 Williamson County Sun Total 4 4 7113 Broadband Technician III Employee Referral 7 2 1 2 1 Indeed.com 1 CareerBuilder 1
Total 12 3 7139 Neighborhood Service Rep Employee Referral 2 2 CareerBuilder 2 2 0 0 Indeed.com 1 1 Zip recruiter** 1 1 Williamson County Sun Total 6 6 7153 Inventory Control Specialist I Indeed.com 1 1 7200 Direct Sales Rep I Employee Referral 2 1 3 1 CareerBuilder 1 Indeed.com 2 Total 8 2
7202 Direct Sales Rep I Time to Hire 11 1 CareerBuilder 1 Employee Referral 2 Indeed.com 2 Total 16 1 7224 Broadband Technician - SBS 1 1 7233 Tech Ops Supervisor - Field 1 0 2 2 Indeed.com Total 3 2 7246 Broadband Technician I Indeed.com 1 1 2 Referral 1
TX Workforce 1 Banner 1 Total 6 1 7338 Direct Sales Rep I CareerBuilder 2 2 TV 1 Indeed.com 4 Employee Referral 1 Total 8 2 7339 Direct Sales Rep I Time to Hire 12 1 4 1 Employee Referral 1 Indeed.com 2 CareerBuilder 2 Total 21 2 7340 Direct Sales Rep I Time to Hire 4 1 3 Employee Referral 2 CareerBuilder 3 Indeed.com 2 TX Workforce 2
Total 16 1 7341 Direct Sales Rep I Employee Referral 4 1 Time to Hire 22 1 1 CareerBuilder 3 Indeed.com 1 LinkedIn* 1 TX Workforce 1 Total 33 2 7378 Inventory Control Specialist I 1 1 7417 Retail Sales Agent I Indeed.com 1 1 Employee Referral 1 1 Total 2 2 7485 Broadband Technician I Employee Referral 4 3 1
Indeed.com 1 1 TV 1 1 Total 7 5 7556 Direct Sales Rep I Indeed.com 5 1 Employee Referral 2 TV 2 Total 9 1 7557 Direct Sales Rep I Employee Referral 3 1 Time to Hire 12 1 6 CareerBuilder 1 Indeed.com 1 Zip recruiter** 3 Total 26 2 7558 Direct Sales Rep I Time to Hire 22 1 Employee Referral 2 1
1 Indeed.com 2 CareerBuilder 1 Total 28 2 7559 Direct Sales Rep I CareerBuilder 2 1 1 Employee Referral 2 Indeed.com 1 Total 6 1 7560 Direct Sales Rep I Indeed.com 3 1 Career Fair 1 1 Monster.com* 1 1 Employee Referral 3 1 4 Zip recruiter** 2 TV 2 Total 16 4 7596 Retail Sales Agent I Indeed.com 1 1
7597 Retail Sales Agent I Indeed.com 1 1 7633 Retail Sales Agent I 1 1 7648 Broadband Technician I Employee Referral 1 1 Indeed.com 1 1 Posting Total 2 2 7706 Neighborhood Service Rep Employee Referral 2 1
2 1 Indeed.com 1 Email 1 Williamson County Sun Total 6 2 7707 Service Appointment Rep Zip recruiter** 2 1 Employee Referral 1 Indeed.com 1 Williamson County Sun Total 4 1 7751 Direct Sales Rep I Indeed.com 2 1 Employee Referral 3 2 Victoria Advocate* 2 TV 1 Total 10 1 7752 Direct Sales Rep I Zip recruiter** 2 1 Employee Referral 4 5 CareerBuilder 3
TX Workforce 1 Indeed.com 1 Total 16 1 7753 Direct Sales Rep I Zip recruiter** 3 1 CareerBuilder 1 1 Employee Referral 1 1 Indeed.com 2 TV 1 Total 9 2 7755 Direct Sales Rep I Indeed.com 1 1 Employee Referral TX Workforce 1 Total 2 1 7756 Direct Sales Rep I 4 1 CareerBuilder 1 1 Employee Referral 2 1 5 Posting Email 3 Indeed.com 3
TV 2 Walk In 1 Total 21 3 7802 Retail Sales Agent II Internet Job Board 1 2 1 Posting Employee Referral Indeed.com Total 3 1 7927 Retail Sales Agent I 1 1 Indeed.com 1 1 Employee Referral 1 1 Total 3 3 8005 Direct Sales Rep I Indeed.com 6 1 Career Fair 1 1 1 Zip recruiter** 4 TV 4 Referral 2 Total 18 2
8006 Direct Sales Rep I Employee Referral 4 1 4 TV 1 1 CareerBuilder 2 1 Indeed.com 2 Walk In 1 Total 14 3 8007 Direct Sales Rep I TV 4 2 8 1 Zip recruiter** 3 Employee Referral 2 2 Indeed.com 4 TX Workforce 1 Total 22 5 8032 Neighborhood Service Rep CareerBuilder 1 1 Employee Referral 2 2 1 Indeed.com 1 Total 5 3 6311 Local Sales Manager Employee Referral 0 0 Internet Job Board: Indeed.com* 0 0
Suddenlink.com 0 0 Texas Workforce Commission 0 0 Applicant 0 0 Internet Job Board: Bright.com* 1 1 Total 1 6351 Account Executive Employee Referral 0 0 Internet Job Board: Indeed.com* 0 0 Suddenlink.com 0 0 Texas Workforce Commission 1 1 Applicant 0 0 6993 Account Executive Employee Referral 1 1 Internet Job Board: Indeed.com* 2 0 Suddenlink.com 0 0 Texas Workforce Commission 0 0 Applicant 0 0 Internet Job Board: Beyond.com* 1 0 Total 4 1 7154 Account Executive Employee Referral 1 0 Internet Job Board: Indeed.com* 0 0 Suddenlink.com 0 0 Texas Workforce Commission 0 0 Applicant 1 1 Total 2 1 7249 Local Sales Manager Employee Referral 0 0 Internet Job Board: Indeed.com* 1 1 Suddenlink.com 0 0 Texas Workforce Commission 0 0 Applicant 0 0
Employee Referral 1 1 7496 Account Executive I Employee Referral 1 0 Internet Job Board: Indeed.com* 1 0 Suddenlink.com 3 1 Texas Workforce Commission 0 0 Applicant 0 0 Total 5 1 SUPPLEMENTAL RECRUITMENT INITIATIVES COMPLETED DURING REPORTING PERIOD Date Initiative Description/Participation Participants Ongoing Ongoing Ongoing Post all jobs on Suddenlink Website Employee Referral Program Step Progression Program The Texoma Region posts all internal and external postings on the Suddenlink Career website. Texoma Region provides and employee referral incentive Suddenlink has developed and implemented a training and certification program designed to assist unit personnel in acquiring the skills & certificates necessary to qualify for promoting into higher level positions. Specifically, the unit pays for and facilitates attendance at NCTI training courses for it s technician employees. Claribel Cardona-Lassen - HR Generalist; Catrina Johnson - HR Generalist; Jana Parry; Recruiter All Suddenlink Employees Texoma Training Department Ongoing Passive Candidate Mining Searching passive candidates who's resumes exhibit strong experience in direct sales -CareerBuilder, Resume Bucket Jana Parry - Recruiter
Ongoing WOW Cards Business cards given to anyone providing excellent service in the community congratulating customer service skills and directing to open positions on Suddenlink website. All Suddenlink Leaders Ongoing Now Hiring Banner at Local Offices Now Hiring Banner displayed at each local office either outside or inside building depending on municipal restrictions. Local Offices Ongoing TV Commercials Suddenlink runs TV commercials in each market advertising now hiring Shelley Vaughn - Marketing Manager Ongoing Leadership Development Program Supervisors participate in various supervisory training including Your Role as Supervisor, Managing Within The Law, Coaching Training, Behavioral Interviewing, and Positive Employee Relations. Suddenlink Leaders and Potential Leaders 6/18/2014 Fort Hood Army Career and Alumni Mega Job Fair 6/16/2014 Latino Diversity Career Fair Participate and support military and veteran job fair Diversity Job Fair aimed toward bilingual and/or Latino Population Jana Parry - Recruiter; Morris Pruitt - Recruiter Jana Parry - Recruiter
RECRUITMENT SOURCE LIST Name of Recruitment Source Time to Hire 1420 NW Gilman Blvd Ste 2221 Issaquah, WA 98027 Direct Employers 9002 N. Purdue Road, Suite 100 Indianapolis, Indiana 46268 Indeed.com 7501 N Capital of Texas Hwy Building B Austin, TX 78731 CareerBuilder 200 N. LaSalle Street, Suite 1100, Chicago, IL 60601 Snagajob.com 4851 Lake Brook Dr. Glen Allen, VA 23060 Texas Workforce (TX WORKFORCE) Address Contact Telephone Number/Email Entitled to Notification? 575 Round Rock West Dr. H240 Round Rock, TX 78681 Rose Giravantes Tom Eckhart Tad Schwartz Jill Bockenstette Interviewees Referred 888.447.3001 N 48 4 317.874.9101, tom@directemployers.org N 0 0 203.653.5245 N 86 23 312.698.0684 Jill.bockenstette@careerbuilder.com N 37 14 Amie Keith 804.236.9934 N 1 0 Craig Henry 512.244.2207 ext. 1049 N 22 2 Hires Referred
Infinity Marketing Concepts ZipRecruiter** 874 S Pleasantburg Drive Greenville, SC 29607 1453 Third Street Promenade, #335 Santa Monica, CA 90401 Christine Brunner 864.235.1700 N 4 0 Emily Clack 310.295.2210 N 34 7 Williamson County Sun Suddenlink Employee Referral Program/Suddenlink PO Box 39 Georgetown, TX 78626 3015 SSE Loop 323 Tyler, TX 75702 3015 SSE Loop 323 Tyler, TX 75702 Kristi Martin 512.930.4824 N 0 0 Shelley Vaughn, Marketing Mgr 903.939.7844 N 28 5 Jana Parry 903.579.3271 Y 92 36 N/A N/A www.work4suddenlink.com N 97 21 Indeed Job Board: Bright.com* N/A N/A www.bright.com N 1 1 * Recruitment sources marked with * are sources that were identified by an interviewee as a referral source, but: (1) Suddenlink did not post the job vacancy with the source; or (2) the interviewee did not provide Suddenlink with enough information to precisely identify the source (e.g., the interviewee informed Suddenlink that he or she learned about the job vacancy from a job board, but could not name the job board). Many media outlets and websites pull Suddenlink s job vacancies from its website and other sources that Suddenlink uses to disseminate its job vacancy information, and include Suddenlink s vacancies in their job banks independently. Accordingly, an interviewee may legitimately learn about Suddenlink s job vacancies from a source that Suddenlink does not post with directly and may not track.
**ZipRecruiter is an online job posting tool that cross-post to over 50 job sites with one click. These job sites include Usjobs.com, Simplyhired.com, indeed.com, Craigslist, indeed, LinkedIn, to name a few. Note: All Suddenlink Job vacancies that are posted are also distributed to Job Central/Direct Employers, which also lists them with the attached list of specialty and minority recruitments organizations.